IS SPOTIFY BROKEN??

[Scalo1]

• Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.

I am getting this message when trying to update payment. However, this is FALSE becuase i have already called the bank and there is not issue with them.

[KatesHere]

Hey there @Scalo1 and welcome to the community!
This issue happens sometimes, have you tried clearing out the cache/cookies in your browser or opening an incognito window or even trying through another browser?

let me know how it worked 🙂
K

[Scalo1]

Yea I did all that. I even tried logging on through iOS, android, windows, all incognito. Nothing worked. It's nothing I can do. I used my card on groceries so I know it's not my card

[KatesHere]

Hey again!
Sorry for the super late reply!
Could you contact Spotify through the contact form if the issue still persists?
Make sure to reply to any automated email you'll receive directing you back to the help pages, even if it's a no-reply!
K

[Scalo1]

Already did that too, they said they are aware of the issue and are taking care of it but I still can't and it's been 3 or 4 days since that email so idk

[KatesHere]

Okay then, they will probably fix this. Sometimes cards don't cooperate 😄

Keep me posted!
K

[Artherlo]

Hey, I'm having the same issue, I paid for a family plan and it's been charged to my credit card but when I enter to the app it says I'm still using Spotify free