Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I am considering canceling my premium account but would like to know if I do that if I will lose all of the music that I had added to my playlist or downloaded to my phone? Will I still be able to listen to all of them once my subscription is done?
Solved! Go to Solution.
Agreed. And just so anyone walking in on the thread is curious, this is what happens if you cancel or stop payment.
You retain all your playlists (not sure for how long, but at least two months)..
You retain all offline music (although you won't have access through your mobile device offline. This benefits anyone who plans on coming back to the service, but not free customers.)
You can still listen to all your playlists, but only in shuffle and with ads and skip limitation.
While all of this is beyond fair, I lasted two months and wound up going back to premium. 9.99$ is not that much for a crack addiction.
and if I cancel my Premium and will pay for it again for example after 2 years?
will I have all the music like before? thank you
I don't have access to my music anymore on phone even when connected to wifi... 😞
For some freakin moronic reason I thought it was sorta kinda like the good old days with napster but with a simple 10 dollar fee. Well, Im an idioit because no you cant download dog**bleep** and keep it after canceling . Yea, talk **bleep** cause I shoulda guessed way before but hoped for the good old days before primadonnas like Master P all of a sudden couldnt afford that island in the south china sea for one of his 30 kids due to **bleep** like napster and limewire, Too good to be true.....oh well I gota run I double parked the short bus.......NOTHING IS FOR FREE NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!
In the case your subscription expires, when you get premium again will the music you origionally had come back?
Yes, it should stay in the cache, but if not, the app will download your offline songs again. 🙂
You need to contact customer support through this link:
https://support.spotify.com/contact-spotify-support/
They'll help you migrate your Premium privileges (if you have them), library, playlists, friends, etc. to this new account.
They take, at the most, 24 hrs to get back to you.
Don't forget to check your spam folder for responses as they may end up there.
If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.
@Sbennett1976 wrote:
No what a con we should be able to play our music once you cancel!!!
EXACTLY!!!
Hello good day.
My cousin is currently on spotify premium and he has mad a good set of playlists. Will his playlist be deleted if I invite him to spotify family premium plan?
Thank you in advance,
danlex16
No, he gets to use his same account, which means he'll keep his music, playlists, friends, etc.
Hey @avenged78,
First, you should ask for a password reset. Then, try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login. Now you'll know your username / password.
After that, check the status of your subscription. Depending in how you pay the subscription, you could delete your payment info there.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…