Inability to Change Country

[deasislander]

Hi All,

I'm trying to change my country for my sister, and we've been encountering the following problem: the country changing scroll doesn't even show up.

When I follow the instructions on the FAQ page, I click edit profile and am then shown this:

As you can see, no option to change the country. Anyone have any ideas on how to remedy this?

[Paunov]

i have the same problem...
Im trying to change my country and the page looks exactly as your pic.

I tried:

Deleting Cookies

Changing Browsers

Try to access to "edit profile" from other pc...

Sometimes a "502 Bad Gateway" appears, sometimes not...

I´ve tried checking my internet conection and configuration and all happens to be Ok

Start like 4 days ago aprox.

Help would be appreciate.

[MattSuda]

Hey @Paunov @deasislander

This is a known issue

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[Paunov]

Already got the automated reply...

So i will send the reply right now, i will post back ASAP if we can find a solution for this issue.

[Paunov]

I checked support and twitter about this issue, some people report that
her/his issues were fixed by clean the email address from spotify by the
staff, so we can create a new account (in the country we are now obviously)
and recover our playlist/songs.

Thanks

[MattSuda]

Hey @Paunov

You do not have to create a new account to change the country. There was a misunderstanding in support I think but it should be getting resolved soon.

The right folks are on the case to fix this issue. If you contact support they should be able to help.

[deasislander]

Thanks for the assisstance, Matt. I'll reply asap!

[Hanna1]

Hello,

I've got the same problem, but is it a fault on the page and will it be solved or is there another solution? 

Greets, 

Hanna

[MattSuda]

@Hanna1

To solve this, use the link in my previous post to contact support.