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Invalid ZIP code

Invalid ZIP code

Hello, 

I am trying to buy a premium subscription, but whenever I try to enter my zip code, it tells me it is invalid, which it is not. My acount settings are set to US, I know for certain the zip code I am entering is valid, and I have tried multiple browsers. I would love to give you guys my money, but its apparently difficult. I see a lot of others have been having this problem as well. Can anyone help me out? 

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4 Replies

I am having the exact same issue, use firefox. Will not use any other browser. What gives?

Spotify are currently aware of some issues relating to ZIP codes. The main topic about this issue is here.

Hopefully will be fixed soon, keep an eye on that topic for updates. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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I am here of March 2015 and this issue is still not solved. 
I need my music! 
Any canadian zip code I use will not work.
No reply from customer service.
Please help! This company has never let me down...yet.

@ericbarton187 

 

This problem is being looked into. Since multiple people are having this problem, it is likely a problem that will need to be fixed from Spotify's end. It seems that this is only affecting Canadian users. 

 

In the meantime,

 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaSpotify Star
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