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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4480 Views
  • 0 replies
  • 9 likes
  • Security
  • 4480 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 463886 Views
  • 974 replies
  • 110 likes
  • Account
  • 463886 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205237 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205237 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112984 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112984 Views
  • 72 replies
  • 12 likes

Premium Bezahlung funktioniert nicht

Hallo,ich wollte meine 30 Tage kostenloses Premium nutzen und man muss ja eine Zahlungsmethode dafür angeben.Als ich nun das Abo über Paypal abschliessen wollte funktionierte dies nicht.Ich hatte mich ganz normal in meinen Paypal Acount eingeloggt un...

  • Newbie
  • Hallo, ich wollte meine 30 Tage kostenloses Premium nutzen und man muss ja eine Zahlungsmethode dafür angeben. Als ich nun das Abo über Paypal abschliessen wollte funktionierte dies nicht. Ich hat...
  • MattSuda
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 283 Views
  • 1 replies
  • 0 likes

I can't change my country

Hi.I moved to the uk from Denmark, and been trying for 2 hours to change my country. I have a 3 months gift card but it will only let me buy premium when I put in my British account details.

  • Newbie
  • Hi. I moved to the uk from Denmark, and been trying for 2 hours to change my country. I have a 3 months gift card but it will only let me buy premium when I put in my British account details.
  • MattSuda
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • Account
  • 120 Views
  • 1 replies
  • 0 likes

transferring to a student premium subscription

hi,i followed the link to becoming a student subscrption for premium even though im subscribed as premium already and whenever i use the link it takes my to my account page with no option of becoming of becoming a student. is there a bug with the sit...

  • Newbie
  • hi, i followed the link to becoming a student subscrption for premium even though im subscribed as premium already and whenever i use the link it takes my to my account page with no option of becomi...
  • zeb6234
  • Newbie
  • 177 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 177 Views
  • 2 replies
  • 0 likes

Cancel suscription

Hello, i cancel my suscription 2 day ago and apparently it did not register it because i received an email today that they have charged me 10 pounds for the next month, i want to quit spotify and get a refund for that money, i am moving out of the co...

  • Casual Listener
  • Hello, i cancel my suscription 2 day ago and apparently it did not register it because i received an email today that they have charged me 10 pounds for the next month, i want to quit spotify and get...
  • MattSuda
  • Spotify Star
  • 302 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 302 Views
  • 2 replies
  • 1 likes

multiple problems - app and subscription

My account got charged for the first month when it's supposed to be free < first problem I have the receipt as proof, and second on the app I have an iPhone so it's iOS mobile app, it says I'm free

  • Casual Listener
  • My account got charged for the first month when it's supposed to be free < first problem I have the receipt as proof, and second on the app I have an iPhone so it's iOS mobile app, it says I'm free
  • MattSuda
  • Spotify Star
  • 141 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 141 Views
  • 2 replies
  • 0 likes

lost al l music or wrong account login

Account # 1211261697All my saved music and playlists are goneWant to upgrade but gotta figure this out first!Please Help

  • Casual Listener
  • Account # 1211261697 All my saved music and playlists are gone Want to upgrade but gotta figure this out first! Please Help
  • MattSuda
  • Spotify Star
  • 157 Views
  • 2 replies
  • 0 likes
  • Account
  • 157 Views
  • 2 replies
  • 0 likes

My account has been hacked

My account has been hacked and is being played through un recognised devices. All account details changed and I cant seem to resolve as passwords have been changed as well as e-mails etc.

  • Casual Listener
  • My account has been hacked and is being played through un recognised devices. All account details changed and I cant seem to resolve as passwords have been changed as well as e-mails etc. 
  • MattSuda
  • Spotify Star
  • 218 Views
  • 3 replies
  • 0 likes
  • Security
  • 218 Views
  • 3 replies
  • 0 likes

Unable to Login In Office Through Facebook

Hi My account was set up through Facebook. So when I'm in the office, I'm unable to login using Facebook due to security measure by my company's IT infastructure. Is there any alternative method that I can login with? Cheers!Royston

  • Visitor
  • Hi   My account was set up through Facebook. So when I'm in the office, I'm unable to login using Facebook due to security measure by my company's IT infastructure. Is there any alternative me...
  • MattSuda
  • Spotify Star
  • 248 Views
  • 3 replies
  • 0 likes
  • Login
  • 248 Views
  • 3 replies
  • 0 likes

Saved music and saved music available offline disappear every time

Hi everybody, I have a premium account and since two months when I save an artist or an album in order to have it in "My Music", that artist or album disappear after I switch off/on my spotify app. I have the same problem for saved music available of...

  • Newbie
  • Hi everybody,   I have a premium account and since two months when I save an artist or an album in order to have it in "My Music", that artist or album disappear after I switch off/on my ...
  • MattSuda
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Unlimited
  • 280 Views
  • 1 replies
  • 0 likes

my account didn't cancel and I was charged!!

I canceled my Spotify account on the 19th or march before I was supposed to be charged $10 on the 23rd. I got a cancelation conformation and everything on my browser. However on the 20th I was charged and my account is still on premium. I would like ...

  • Casual Listener
  • I canceled my Spotify account on the 19th or march before I was supposed to be charged $10 on the 23rd. I got a cancelation conformation and everything on my browser. However on the 20th I was charge...
  • MattSuda
  • Spotify Star
  • 211 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 211 Views
  • 2 replies
  • 0 likes

Solved!! Deleting account

hi my husband and I have account through our facebook now he wants to take facebook out of the account and use his email instead of facebook. Because he has one to many songs saved and doesn't want to go through the hassle of starting over what shoul...

  • Newbie
  • hi my husband and I have account through our facebook now he wants to take facebook out of the account and use his email instead of facebook. Because he has one to many songs saved and doesn't want t...
  • MattSuda
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! Urgent - song added to my profile as new relaese - not me!

**URGENT - Please help me - problem with my music page** My name is Andrew Foster and this is my Spotify URL https://play.spotify.com/artist/4PYrTKYK4fP977bNXF57pO I have received messages from followers of music as they have had a new release notifi...

  • Newbie
  •   **URGENT - Please help me - problem with my music page**   My name is Andrew Foster and this is my Spotify URL https://play.spotify.com/artist/4PYrTKYK4fP977bNXF57pO   I ha...
  • MattSuda
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • Other
  • 246 Views
  • 1 replies
  • 0 likes

Incorrect charge

I canceled my free three month premium subscription last night on the 19th and it didn't expire until the 20th and I'm still being charged 9.99. How do I go about getting this fixed

  • Casual Listener
  • I canceled my free three month premium subscription last night on the 19th and it didn't expire until the 20th and I'm still being charged 9.99. How do I go about getting this fixed
  • evcalibur
  • Casual Listener
  • 189 Views
  • 2 replies
  • 0 likes
  • 189 Views
  • 2 replies
  • 0 likes

Solved!! i want back my account free

hi, im been using free spoty then i change for year more or less of premium and now i want to come back to free spoty. is it possible??

  • Newbie
  • hi, im been using free spoty then i change for year more or less of premium and now i want to come back to free spoty. is it possible??    
  • MattSuda
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
  • 254 Views
  • 1 replies
  • 0 likes

Solved!! Two Spotify Premium + two kids into Spotify Family...?

Dear Spotify! My husband and I try right now to convert our two different Spotify Premium subscriptions into one Spotify Family with 4 subscribers (mum, dad and two kids). My husband did this change from his account. So he's safe. Also the kids are s...

  • Visitor
  • Dear Spotify!   My husband and I try right now to convert our two different Spotify Premium subscriptions into one Spotify Family with 4 subscribers (mum, dad and two kids). My husband did thi...
  • MattSuda
  • Spotify Star
  • 418 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 418 Views
  • 3 replies
  • 0 likes

My spotify premium isn't working

Sa I've had premium for a couple of months now, but today it suddenly said that I was not premium user. I have paied and everything should be normal but it just doesn't work. I tried to sign out and in. And I tried to uninstall the app and than insta...

  • Newbie
  • Sa I've had premium for a couple of months now, but today it suddenly said that I was not premium user. I have paied and everything should be normal but it just doesn't work. I tried to sign out and ...
  • MattSuda
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Can't login on iPad Air 2 through Facebook

I am a premium subscriber and login through my Facebook account. I have a recently purchased iPad Air 2 and when I try to login to Spotify I get the following message: Login failedError: com.facebook.sdk, 5 I am able to login to my Facebook account. ...

  • Newbie
  • I am a premium subscriber and login through my Facebook account. I have a recently purchased iPad Air 2 and when I try to login to Spotify I get the following message:   Login failed Error: c...
  • MattSuda
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • Login
  • 254 Views
  • 1 replies
  • 0 likes

Solved!! Urgent!! disable account!!!!!

I created a premium account with a temporary email. I can not remember the password to disable the account, and when I try to reset it I do not receive any email.

  • Newbie
  • I created a premium account with a temporary email. I can not remember the password to disable the account, and when I try to reset it I do not receive any email.
  • MattSuda
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 208 Views
  • 1 replies
  • 0 likes

On regular subscription when I am a student, got charged yesterday

After my free trial I was charged £9.99 yesterday for my first month. As a student I really cannot afford this. I would be happy to do the student subscription, so is it possible for spotify to reimburse me the money and put me on the student deal of...

  • Newbie
  • After my free trial I was charged £9.99 yesterday for my first month. As a student I really cannot afford this. I would be happy to do the student subscription, so is it possible for spotify to reimb...
  • MattSuda
  • Spotify Star
  • 159 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 159 Views
  • 1 replies
  • 1 likes

subscription didn't cancel

I cancelled my subscription on the 3rd of this month only to find that I got charged on the 17th. I logged in today and I was still subscribed.

  • Newbie
  • I cancelled my subscription on the 3rd of this month only to find that I got charged on the 17th. I logged in today and I was still subscribed.
  • MattSuda
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 149 Views
  • 1 replies
  • 0 likes