Invalid code\

[edblackstone]

Unfortunately this Premium code does not seem to be valid. Try again or contact customer service. \Getting this error code. I tried to redeem the gift and it kept me in the free subscription. I went back and tried to redeem it again and now it won't work at all. Please help me figure out how to properly redeem the gift. This is thru email only. Not a physical card.

[user-removed]

Where did you get the gift? Is it a legitimate Spotify code?

[edblackstone]

>From my daughter. It is legit.

[user-removed]

I see, maybe the best thing to do is to contact support.

[edblackstone]

My daughter got it thru spotify. It seemed to work the first time but when I downloaded the spotify app on my phone it went to the free version when I went back to try again, it would no longer redeem.

[edblackstone]

Do you know of another way to contact them besides through email? They seem to just shove me to the community support page.

[user-removed]

Have you checked this page? 

Maybe it was reflected to your account and the error is in the app. 

And maybe you've received an email, haven't you?

[user-removed]

I contact them through this link.

[edblackstone]

Yes that just asks for your credit card info for premium. I don't want to enter my credit card. I just want to use the git card.

[EthanS1]

Hey @edblackstone,

I'd recommend reaching out to Support in this instance so they can check it out for you backstage!

Let connect you to support, please fill out the online contact form.

A great way to reach Spotify via Twitter and Spotify offer support here via Direct Message! @SpotifyCares,  Don't worry Spotify also offer support via Facebook! Shoot them a message at the Spotify Cares Facebook page.

These are the best ways to contact Spotify but be aware there may be a slight delay to responses depending on the number of incoming support requests usually no longer than 72 hours (3 Days) You may also get an automated reply saying to check the community - we suggest you reply to this to ensure your ticket has been queued.