Issue with Facebook Sign on and Email Address

[jdaggie6]

Plan

Premium

Country

United States of America

Device

iPhone 7

Operating System

Windows 10

My Question or Issue

The email in my spotify account is not the same as my facebook email. When I try to change it, it sends it to some random email that was auto generated in the email spot of my account. I have been paying for premium for a couple of years and wanted to secure my account with my personal email. I do not get any updates because it goes to this email that doesn't exist and when I change it, it asks for a password that I don't have, since I log in using facebook. I can not ever get a response from spotify support because my email is not in there and I never get emailed at my facebook email. I get the security behind this, but I can't even speak to anyone.

How can I change the email, so that I can remove facebook log in and use my personal email?

[Luan · Accepted solution]

Hey, @jdaggie6 
Welcome to Spotify Community and thanks for reaching out here!

Considering you don't have access to your email account, I recommend that you be in touch with the Customer Support via chat or Twitter on @SpotifyCares or even via Facebook. If you cannot recover your account, I think you'll need to create a new account.

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg