Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Premium
Country - Canada
My Question or Issue:
Hi There,
I registered my premium account for the google home promotion. Once I received the email that the 'device is now avilable' I ordered the Google Home (April 12th) at no charge and entered my credit card information. I did not recieve any email confirmation from spotify or Google Store. When I log back into the google store, it says I have no current orders on file, and their customer service cannot find evidence of my order.
I tried to re-do the purchase the google home mini for the second time, by clicking on the original email from Spotify saying that 'device is now avilable' . When I attempt this purchase it states that the promotional code for my account was already redeemed. Please help! Google suggested i request another promotional code.
Solved! Go to Solution.
Hey again, @mfekete
Follow these steps below:
Let me know if you could be in touch with the Support.
If you need more info or have any other questions, let me know! I'd love to help!
Best Regards,
hezorg
Hey, @mfekete
Welcome to Spotify Community and thanks for posting!
Sorry to hear that you're having trouble on it. I suggest that you be in touch with the Spotify Customer Support to solve your problem as soon as possible, because the offer is ended in Canada.
If you need more info or have any other questions, let me know! I'd love to help!
Best Regards,
hezorg
Hey again, @mfekete
Follow these steps below:
Let me know if you could be in touch with the Support.
If you need more info or have any other questions, let me know! I'd love to help!
Best Regards,
hezorg
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…