Legit to ask for payment information?

Legit to ask for payment information?

CarroB

Spotify tells me there is a problem with my payment when I start the program and wants me to re-enter my payment information (creditcard number etc) but ive been a customer for several years. Why do I need to do this? Im just worried its a scam for someone to hack my account. Can someone verify that it is legit?

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2 Replies

Maxim

Hey @CarroB,

 

That doesn't sound right. Can you post a screenshot of that email?

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osornios

@CarroB

 

Maybe your card is expiring, or you're using old info. You can check your payment info through the website:

 

https://www.spotify.com/account/subscription/

 

Make sure you have a lock in your browser address bar, and you can be sure anything you check or update is encrypted all the way to their servers.

osorniosSpotify Star
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Note: I'm not a Spotify employee.

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