Liked Songs Not Loading

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Liked Songs Not Loading

Composer

Plan

Premium

Country

Philippines

Device

Vivo 1907 (vivo S1)

Operating System

Android 9 (Pie)

 

My Question or Issue

Everything is working properly not until the latest update. Before the update, I can still play my LIKED songs offline because I have downloaded my list. But after the update, my liked songs can no longer be played offline. It keeps spinning round but not loading at all. I still have to turn off "offline mode" in the settings for me to open LIKED SONGS. I do hope that this problem will be fixed soon.

 

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4 Replies
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Re: Liked Songs Not Loading

Moderator
Moderator

Hey there @Soul-Calibre

 

Thanks for reaching out to us about this - we'll be glad to help you out here.
 

Just to confirm, have you tried a clean reinstall of the Spotify app on your mobile? We recommend this step as it'll remove the old drivers first and then install the new ones. This tends to solve issues with the app's performance. Give your device a quick restart as well before you open the newly installed app. 

 

It's also a good idea to log in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.
 

Hope this helps. Keep us posted. 

IvanModerator
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“Music is the strongest form of magic.” Marilyn Manson
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Re: Liked Songs Not Loading

Composer

Yes, I did. I seek assistance from your chat support yesterday and I was advised the same thing. I tried clearing data and cache, then uninstall and reinstalled the app. I downloaded all my songs again but still the same thing happens from time to time. It's weird coz the problem only occur to my liked songs. All other playlists are fine.

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Re: Liked Songs Not Loading

Moderator
Moderator

Hey @Soul-Calibre

 

Thanks for keeping us in the loop.
 

No worries, we won't give up that quickly. Do you have the possibility to try if you observe the same on a different device? If it doesn't occur on another device, we'd suggest making sure that your original device is up to speed with any software updates available.

 

Hope this helps. Let us know how it goes. 

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the strongest form of magic.” Marilyn Manson
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Re: Liked Songs Not Loading

Composer

Hi. I just found out that you have responded again to my thread here.

 

Yes, it also happend to all other devices I used (Samsung J7 and ViVo S1 Pro). Just to let you know, the problem isn't resolved yet even though we have had few app updates since last month.

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