I'm not reciving the password reset email

[corralynn]

Plan

Free

Country

UK

Operating System

Windows 10

My Question or Issue

I'm trying to reset my password using https://www.spotify.com/uk/password-reset/ which seems to work, but the reset email never arrives. It's an @yahoo.co.uk email address and the Spotify account wasn't created via Facebook.

I've checked spam etc.

Verifying the email address so I could post here did work.

How do I fix this?

[Billy-J]

Hey @corralynn, thanks for reaching out to the Community!

Could you try resetting your password here using a different browser or private window? 

Keep me posted.

[corralynn]

Hi, I tried a different browser (Edge rather than Chrome) no joy. Seems to work but no e email arrives.

[Billy-J]

Hey @corralynn, 

In this case, I'd recommend following the steps provided in this support article > Old email address? section. From there, there will be an option to get in touch with Customer Support if you need further help. 

Have a nice day!

[corralynn]

Hi,  I ended up in a chat with customer support who changed the email on my account for me. All a bit of a mystery as the other account was receiving other emails OK. Still all sorted now. Thanks for your help