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Plan
Free
Country
UK
Operating System
Windows 10
My Question or Issue
I'm trying to reset my password using https://www.spotify.com/uk/password-reset/ which seems to work, but the reset email never arrives. It's an @yahoo.co.uk email address and the Spotify account wasn't created via Facebook.
I've checked spam etc.
Verifying the email address so I could post here did work.
How do I fix this?
Hey @corralynn, thanks for reaching out to the Community!
Could you try resetting your password here using a different browser or private window?
Keep me posted.
Hi, I tried a different browser (Edge rather than Chrome) no joy. Seems to work but no e email arrives.
Hey @corralynn,
In this case, I'd recommend following the steps provided in this support article > Old email address? section. From there, there will be an option to get in touch with Customer Support if you need further help.
Have a nice day!
Hi, I ended up in a chat with customer support who changed the email on my account for me. All a bit of a mystery as the other account was receiving other emails OK. Still all sorted now. Thanks for your help
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…