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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 158281 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 158281 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10690 Views
  • 3 replies
  • 10 likes
  • Security
  • 10690 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508430 Views
  • 985 replies
  • 112 likes
  • Account
  • 508430 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124662 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124662 Views
  • 74 replies
  • 12 likes

Change Country

Hello, I am in Australia but I am unable to change my country which was previously Spain. I am using the free account but want to move to premium but I have to update my billing details. please help. Thanks

  • Casual Listener
  • Hello,   I am in Australia but I am unable to change my country which was previously Spain.   I am using the free account but want to move to premium but I have to update my billing det...
  • Billy-J
  • Spotify Star
  • 365 Views
  • 3 replies
  • 0 likes
  • Account
  • 365 Views
  • 3 replies
  • 0 likes

Changing the username

How to change the username of profile?

  • Casual Listener
  • How to change the username of profile?
  • Billy-J
  • Spotify Star
  • 794 Views
  • 6 replies
  • 0 likes
  • Account
  • 794 Views
  • 6 replies
  • 0 likes

Random login from different countries

I have been getting a lot of emails recently about logins from different countries around the world asking me to change my password but I'm not sure if this is from Spotify itself or is a scam. Please help as I've changed my password multiple times y...

  • Visitor
  • I have been getting a lot of emails recently about logins from different countries around the world asking me to change my password but I'm not sure if this is from Spotify itself or is a scam. Pleas...
  • Billy-J
  • Spotify Star
  • 1537 Views
  • 1 replies
  • 0 likes
  • 1537 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Password leaked in a databreach (Resolved)

PlanSpotify FamilyCountrySweden DevicePCOperating SystemWindows 10 My Question or IssueHello, I got a notification in Google Chrome that my password for my Spotify account had been leaked in a data breach. Previously, I think I had two accounts here ...

  • Newbie
  • Plan Spotify Family Country Sweden   Device PC Operating System Windows 10   My Question or Issue Hello, I got a notification in Google Chrome that my password for my Spotify acc...
  • Elena
  • Moderator
  • 1588 Views
  • 1 replies
  • 0 likes
  • Account
  • 1588 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium [Login from China] Spotify Systems Compromised

I have recently received the second email of this type: Location/City/Country: ChinaTime: 2020 Aug 2 16:52:42 BST https://www.androidauthority.com/spotify-premium-hack-1087255/ It's clear Spotify has been compromised. What is worrying me is that afte...

  • Visitor
  • I have recently received the second email of this type:     Location/City/Country: China Time: 2020 Aug 2 16:52:42 BST   https://www.androidau...
  • Elena
  • Moderator
  • 1181 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 1181 Views
  • 1 replies
  • 0 likes

Superuser Contribution I deleted facebook... How do I change my details?

A year ago I got rid of Facebook because I think its awful. Today I went to change my account details and it wouldn't let me.I did a bit of digging and I must have created my account via Facebook.There is some advise suggesting I disconnect from Face...

  • Newbie
  • A year ago I got rid of Facebook because I think its awful.   Today I went to change my account details and it wouldn't let me. I did a bit of digging and I must have created my account vi...
  • Petya
  • Community Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • Account
  • 408 Views
  • 1 replies
  • 0 likes

Solved!! Change name and email on spotify account that is connected to Facebook help

PlanPremiumCountryAustraliaDevicePC, Samsung S10Operating SystemWindow 10, Android My Question or IssueHello, I would like to disconnect my Spotify account from Facebook. I've already searched for the answer to my question but wasn't getting anywhere...

  • Casual Listener
  • Plan Premium Country Australia Device PC, Samsung S10 Operating System Window 10, Android   My Question or Issue Hello, I would like to disconnect my Spotify account from Facebook. I'v...
  • toachmeister
  • Casual Listener
  • 787 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 787 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account non existant and also exists

PlanFree/PremiumCountryNorway My Question or IssueVisiting my father and he was setting up a new phone, wanted to get him started on Spotify and set up an account. When trying to create a new one it says it exists, when trying to reset password it sa...

  • Newbie
  • Plan Free/Premium Country Norway   My Question or Issue Visiting my father and he was setting up a new phone, wanted to get him started on Spotify and set up an account. When trying to cre...
  • Ivan
  • Spotify Legend
  • 836 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 836 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to login on android app

I am unable to login via the App on Android. The username and password combination is correct as I am able to login on the web platform. Whenever I type in the credentials, I get the error message that I am offline. I have verified that I am connecte...

  • Visitor
  • I am unable to login via the App on Android. The username and password combination is correct as I am able to login on the web platform. Whenever I type in the credentials, I get the error message th...
  • Ivan
  • Spotify Legend
  • 456 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot log in to TV app and xbox app

PlanPremium duoCountryFranceDeviceXbox, Philips TVOperating SystemWindows 10 and Android My Question or Issue Hi,I am logged to my computer app and my phone app and can play music but when I try to play the music on my xbox one or TV app, it asks me ...

  • Casual Listener
  • Plan Premium duo Country France Device Xbox, Philips TV Operating System Windows 10 and Android   My Question or Issue   Hi, I am logged to my computer app and my phone app and ...
  • jabermeh
  • Casual Listener
  • 475 Views
  • 2 replies
  • 3 likes
  • Login
  • 475 Views
  • 2 replies
  • 3 likes

Superuser Contribution Need help retrieving my acount..

PlanPremiumCountryUSADeviceiPhone 11 & Windows 10Operating SystemiOS 10 & Windows 10 My Question or IssueI had my account connected to Facebook. I delete my Facebook account and so I decide to unlink it with my Spotify. I didn't have a problem for a ...

  • Visitor
  •   Plan Premium Country USA Device iPhone 11 & Windows 10 Operating System iOS 10 & Windows 10   My Question or Issue I had my account connected to Facebook. I delete my F...
  • Ivan
  • Spotify Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Posting a playlist on Facebook

My Question or IssueTrying to upload/post a Playlist on Facebook. Doesn't work

  • Regular
  • My Question or Issue Trying to upload/post a Playlist on Facebook. Doesn't work  
  • Peter
  • Spotify Legend
  • 394 Views
  • 1 replies
  • 0 likes
  • Premium
  • 394 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Security] Question about Spotify Connect open connections?

My Question or IssueI had a question/suggestion related to this: https://community.spotify.com/t5/Accounts/Security-hole-Remote-control-devices-on-other-networks-through/td-p/4577666 TL;DR: Spotify intentionally remembers all speakers it has played t...

  • Casual Listener
  • My Question or Issue I had a question/suggestion related to this: https://community.spotify.com/t5/Accounts/Security-hole-Remote-control-devices-on-other-networks-through/td-p/4577666   ...
  • MellyNL
  • Casual Listener
  • 4114 Views
  • 5 replies
  • 1 likes
  • Security
  • 4114 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Cannot login on Android

DevicePixel 2Operating SystemAndroid 10 My Question or IssueHello, since today I am having issues logging in from my Pixel phone. Logging in on a desktop, or Chrome mobile works. I have tried- uninstalling- wiping cache- login with Facebook- login wi...

  • Regular
  • Device Pixel 2 Operating System Android 10   My Question or Issue Hello, since today I am having issues logging in from my Pixel phone. Logging in on a desktop, or Chrome mobile works. I h...
  • 1217954936
  • Regular
  • 1583 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 1583 Views
  • 6 replies
  • 0 likes

Superuser Contribution Cannot gather Spotify data

I've requested Spotify to gather my data a while ago and now that it has arrived I cannot download it because Spotify asks me to reauthenticate with Facebook for security purposes. Exact message: "For security purposes we need you to re-authenticate ...

  • Visitor
  • I've requested Spotify to gather my data a while ago and now that it has arrived I cannot download it because Spotify asks me to reauthenticate with Facebook for security purposes. Exact message: "Fo...
  • Xenia
  • Moderator
  • 517 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 517 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Change Email Address

PlanPremiumCountry us DeviceHP EnvyOperating Systemwindows 10 My Question or IssueHello, when I created my account I used my facebook. I would like to update my email address, but it wouldn't let me because it was hooked up to facebook. I created a p...

  • Casual Listener
  • Plan Premium Country  us   Device HP Envy Operating System windows 10   My Question or Issue Hello, when I created my account I used my facebook. I would like to update my e...
  • Elena
  • Moderator
  • 695 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 695 Views
  • 3 replies
  • 0 likes

Solved!! Creating new account with same email address

My Question or IssueI had closed my Spotify account which used a certain email address. I now want to create a new Spotify account using the same email address, but whenever I try to Sign Up, it says "This email is already connected to an account". M...

  • Casual Listener
  • My Question or Issue I had closed my Spotify account which used a certain email address. I now want to create a new Spotify account using the same email address, but whenever I try to Sign Up, it sa...
  • Vivek5
  • Casual Listener
  • 10264 Views
  • 2 replies
  • 0 likes
  • Account
  • 10264 Views
  • 2 replies
  • 0 likes

Superuser Contribution I lost account

My account was hacked. The cracker changed the account email and password. I can the login to the account and the e-mail to which it was registered. But the worst thing is not even that I lost my account. The account had a premium subscription, which...

  • Newbie
  • My account was hacked. The cracker changed the account email and password. I can the login to the account and the e-mail to which it was registered. But the worst thing is not even that I lost my acc...
  • Ivan
  • Spotify Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't edit profile or password after disconnecting Facebook

PlanPremiumCountryUSAOperating SystemWindowsMy Question or IssueI originally created a free account through my facebook account. I disconnected my Facebook account, but I cannot update my email address or create a new password. How do I get my accoun...

  • Visitor
  • Plan Premium Country USA Operating System Windows My Question or Issue I originally created a free account through my facebook account. I disconnected my Facebook account, but I cannot update ...
  • Elena
  • Moderator
  • 601 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 601 Views
  • 1 replies
  • 0 likes

Profile Edit Problems

PlanStudent PremiumCountryUnited States of AmericaDeviceMacbook Pro 2018Operating SystemiOS 10 My Question or IssueI am trying to edit my username from a string of letters to my actual name. I try and edit my profile details, but the edit button is g...

  • Newbie
  • Plan Student Premium Country United States of America Device Macbook Pro 2018 Operating System iOS 10   My Question or Issue I am trying to edit my username from a string of letters to...
  • Billy-J
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • Account
  • 353 Views
  • 1 replies
  • 0 likes