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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83436 Views

29 replies

0 likes

  • 83436 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104478 Views

10 replies

3 likes

Account
Login
  • 104478 Views
  • 10 replies
  • 3 likes

non binary in Russian region

PlanFreeCountryRussiaDevice(iPhone 11)Operating System(iOS 14 beta2) My Question or IssueHello! I am non binary person and i live in Russia. But i can’t change my gender to non binary. But in other regions i can. How can i change this?

Newbie

Plan Free Country Russia Device (iPhone 11) Operating System (iOS 14 beta2)   My Question or Issue Hello! I am non binary person and i live in Russia. But i can’t change my gender to n...

Eirenliel

Visitor

1207 Views

2 replies

4 likes

Account
  • 1207 Views
  • 2 replies
  • 4 likes

Lost access to premium account

Hi, I cannot login to my premium account anymore. No email works. Do not know which email it could be, I am guessing it is my mom’s email which we no longer have access to either.i do not want to be charged. It is due to be charged today or tomorrow....

Visitor

Hi,  I cannot login to my premium account anymore. No email works. Do not know which email it could be, I am guessing it is my mom’s email which we no longer have access to either. i do not wa...

AdamDamon

Community Legend

834 Views

1 replies

1 likes

Subscription
  • 834 Views
  • 1 replies
  • 1 likes

Someone logged in into my firestick 4k

Hi, it seems that a user is now logged in into the spotify app in my firestick.I have had the app installed but i dont know the user at all. Amazon told me that its not logic and it would only work if someone "logged in pschically on the stick" - thi...

Visitor

Hi,   it seems that a user is now logged in into the spotify app in my firestick. I have had the app installed but i dont know the user at all.   Amazon told me that its not logic and ...

Billy-J

Spotify Star

1764 Views

1 replies

1 likes

Account
  • 1764 Views
  • 1 replies
  • 1 likes

Solved!! Can't listen explicit songs

PlanPremiumCountryTurkey Device(Samsung A21S, PC)Operating System(Android, Windows) Even if enabled the setting to listen explicit content. I can't listen song

Casual Listener

  Plan Premium Country Turkey   Device (Samsung A21S, PC) Operating System (Android, Windows)   Even if enabled the setting to listen explicit content. I can't listen so...

Hubo

Community Legend

2054 Views

3 replies

1 likes

Account
  • 2054 Views
  • 3 replies
  • 1 likes

Spouse can't join my Spotify Duo plan

PlanPremium (recently upgraded to Duo)CountryUSA & Canada DeviceDesktop (Windows 10), Desktop (Windows 8), iPhone, Android, MacbookOperating System My Question or Issue Hi all, recently upgraded to a Duo account to add my wife to my account so we cou...

Visitor

Plan Premium (recently upgraded to Duo) Country USA & Canada   Device Desktop (Windows 10), Desktop (Windows 8), iPhone, Android, Macbook Operating System   My Question or Issu...

OneByBoo

Roadie

1908 Views

1 replies

1 likes

Account
Premium
Subscription
  • 1908 Views
  • 1 replies
  • 1 likes

Xin giúp đỡ.

Xin chào.Tôi là 1 người dùng ở Việt Nam.Hiện tại tôi đang truy cập trên điện thoại Oppo F9, chạy hệ điều hành android 10.Vấn đề tôi gặp phải là : Vài tháng trước tôi có đăng ký dùng premium miễn phí 3 tháng, khi gần hết 3 tháng tôi đã lỡ tay bấm vào ...

Visitor

Xin chào. Tôi là 1 người dùng ở Việt Nam. Hiện tại tôi đang truy cập trên điện thoại Oppo F9, chạy hệ điều hành android 10. Vấn đề tôi gặp phải là : Vài tháng trước tôi có đăng ký dùng premium miễ...

OneByBoo

Roadie

620 Views

1 replies

1 likes

Account
  • 620 Views
  • 1 replies
  • 1 likes

My account has been hacked and i can’t get them signed out.

None of the below information is required. However, the more you provide the easier it will be for us to try andPlanPremiumCountryUS My Question or IssueIf a developer could sign everything out i would appreciate it! i’ve tried using sign out everywh...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and Plan Premium Country US    My Question or Issue If a developer could ...

Maxim

Spotify Star

899 Views

1 replies

1 likes

Account
Login
Other
Security
  • 899 Views
  • 1 replies
  • 1 likes

Can't retrieve personal data

Spotify wont let my retrieve my data without facebook verification. It gives me a prompt that says, "Facebook passwordFor security purposes we need you to re-authenticate with Facebook so that we know it's you before you can download your data. It th...

Visitor

Spotify wont let my retrieve my data without facebook verification. It gives me a prompt that says, " Facebook password For security purposes we need you to re-authenticate with Facebook so that we...

Hubo

Community Legend

730 Views

1 replies

0 likes

Account
  • 730 Views
  • 1 replies
  • 0 likes

Changing country

I am trying to change the country from Germany to Belgium where I have moved for my Spotify family account. However I am using a PayPal account to pay so changing my payment method does not work!! How do I change the country to get my family accounts...

Visitor

I am trying to change the country from Germany to Belgium where I have moved for my Spotify family account. However I am using a PayPal account to pay so changing my payment method does not work!! Ho...

Maxim

Spotify Star

661 Views

1 replies

1 likes

Account
  • 661 Views
  • 1 replies
  • 1 likes

How can I get my disabled account back?

PlanUsed to be PremiumCountryCanadaDeviceiPhone XROperating SystemiOS 14 My Question or IssueI tried to open my Spotify account but was told it got disabled. I figured it could be because I was late to updating my credit card information but I never ...

Visitor

  Plan Used to be Premium Country Canada Device iPhone XR Operating System iOS 14   My Question or Issue I tried to open my Spotify account but was told it got disabled. I figure...

Billy-J

Spotify Star

850 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 850 Views
  • 1 replies
  • 0 likes

Superuser Contribution Radio doesn't work on Android, Desktop App or Web Player

PlanPremiumCountryUSADeviceSamsung Galaxy S7LaptopOperating SystemAndroid version 8.0Windows 10 My Question or IssueRadio does not work for me on my phone, desktop and web player. For android, it just stays loading forever. For the desktop app, I cli...

Regular

Plan Premium Country USA Device Samsung Galaxy S7 Laptop Operating System Android version 8.0 Windows 10   My Question or Issue Radio does not work for me on my phone, desktop and we...

Ghost42

Visitor

1995 Views

10 replies

0 likes

Account
  • 1995 Views
  • 10 replies
  • 0 likes

Ios 14 update

PlanFree/PremiumCountryUsaDevice(iPhone xOperating System(iOS 14) My Question or IssueWhen i downloaded ios 14 all my playlists were deleted and i somehow dont have premium anymore. Is there any way to fix this or get back all my playlists?

Newbie

Plan Free/Premium Country Usa Device (iPhone x Operating System (iOS 14)   My Question or Issue When i downloaded ios 14 all my playlists were deleted and i somehow dont have premium a...

Billy-J

Spotify Star

754 Views

1 replies

1 likes

Account
Premium
Subscription
  • 754 Views
  • 1 replies
  • 1 likes

How can I change my username?

Yeah, I know that I can't change my username on Spotify, but I really want to know if anyone can help me. So, I am trans, but you just need to know that I changed my name and I hate my old name (like, I can't look at it without felling terrible). Whe...

Visitor

Yeah, I know that I can't change my username on Spotify, but I really want to know if anyone can help me. So, I am trans, but you just need to know that I changed my name and I hate my old name (like...

Billy-J

Spotify Star

1344 Views

1 replies

1 likes

  • 1344 Views
  • 1 replies
  • 1 likes

Test

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

14826 Views

1 replies

0 likes

Other
  • 14826 Views
  • 1 replies
  • 0 likes

New User: Need Help

I just migrated from Google Play to Spotify Premium. I signed into the Community. How do I ask questions...how do I post? All that's available to me is searching. I have tried to find answers in new user guides, but they aren't helping. I have finall...

Regular

I just migrated from Google Play to Spotify Premium.  I signed into the Community.  How do I ask questions...how do I post?  All that's available to me is searching.  I have tried...

Billy-J

Spotify Star

727 Views

1 replies

0 likes

Premium
  • 727 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove Spotify history

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi there, Someone hacked into my Spotify account a few months back and listened to a load of ...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi ther...

jennypallister

Music Fan

39691 Views

11 replies

24 likes

Account
Other
Security
Subscription
  • 39691 Views
  • 11 replies
  • 24 likes

Spotify familiy in different countries

Hello community, I want to get spotify family but I am not sure if it is going to work. Because the subscription is going to be paid from Germany but I had to to move to Croatia because of my study program. So basically my question is. Has someone ex...

Visitor

Hello community,  I want to get spotify family but I am not sure if it is going to work. Because the subscription is going to be paid from Germany but I had to to move to Croatia because of my ...

Maxim

Spotify Star

842 Views

1 replies

1 likes

Account
Premium
  • 842 Views
  • 1 replies
  • 1 likes

Random music is playing in another device suddenly

User: Reymon359Plan: Free Country: SpainDevice: MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)Operating System macOS Catalina My Question or Issue: Music is displaying in a device that is not mine which is called Dormitorio ALE.I contacted supp...

Casual Listener

User: Reymon359 Plan: Free  Country: Spain Device: MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports) Operating System macOS Catalina   My Question or Issue:   Music is ...

reymon359

Casual Listener

922 Views

2 replies

1 likes

Account
  • 922 Views
  • 2 replies
  • 1 likes

Superuser Contribution Land ändern nicht möglich

Hallo, ich möchte gerne mein Land ändern aber das Feld ist leider ausgegraut und nicht anklickbar. Was kann man da tun? Ich würde gerne das Land von Deutschland auf Schweiz ändern.

Visitor

Hallo, ich möchte gerne mein Land ändern aber das Feld ist leider ausgegraut und nicht anklickbar. Was kann man da tun? Ich würde gerne das Land von Deutschland auf Schweiz ändern.

OneByBoo

Roadie

1040 Views

1 replies

1 likes

Account
  • 1040 Views
  • 1 replies
  • 1 likes

accounts

PlanFree/PremiumCountryUSADevice(iPhone XR)Operating System(iOS) My Question or Issuei can’t login with my email, and when I try to make a new account it says it’s linked to another account. so I can’t login or create a new account

Visitor

Plan Free/Premium Country USA Device (iPhone XR) Operating System (iOS)   My Question or Issue i can’t login with my email, and when I try to make a new account it says it’s linked to ...

OneByBoo

Roadie

819 Views

1 replies

1 likes

Account
  • 819 Views
  • 1 replies
  • 1 likes