Live chat link?

[swabyk]

I was having a live chat last night withj Spotify help staff but now cant find the link to start that chat again with the case number he gave me, how do i start live chatting again? thank you

[Bittencourt]

Hi @swabyk, welcome to the Spotify Community!

I guess you were doing it through Facebook, right?

In this case, just reopen the chat window to continue the conversation.

You can also ask here -- I might be able to help you 🙂

[linz7709]

Hi, 

my music was measnt to go live at midnight, still nothing, can someone help? 

[Bittencourt]

Hi @linz7709,

Are you an artist? Can you give me more details about it please?

[Bittencourt]

What about you, @swabyk -- did you solve your problem?

[Tombarrchanelle]

Hi I want to stop Spotify on a family member today

[Bittencourt]

Hi @Tombarrchanelle, 

If you're the Administrator of the plan and you want to remove one member, just click on the link bellow:

https://www.spotify.com/br/family/overview/

Let me know if this helps.

[linz7709]

hi, 

yes the artist is Victors - due to be released at midnight. 

The EP Is called Turn Out The Lights 

many thanks 

Lindsey 

[Bittencourt]

Hi @linz7709,

In this case I suggest you to get in touch with Spotify For Artists:

https://artists.spotify.com/contact

Hope this is more helpful!

[Lavonne051]

Can u help me with my refund.. I cancel my svc u Hvnt refund me my money 

[Bittencourt]

Hi @Lavonne051,

Can you please gime more details of your situation so I can help you?

[Criseldacasarez]

I can't seem to be able to login In my acct says I have to connect but it won't let me

[Bittencourt]

Hey @Criseldacasarez,

Which device are you using this time? Have you tried another one?

[warrick]

Hello my names wazza

hey I was chatting to Spotify guy named reyann last night n almost had my account problem fixed but then lost the convo

can you help me plz

[Bittencourt]

Hey @warrick,

What exactly is the problem?

Where were you talking to this guy?

[Shashacorbett]

My refund still has not been full refund to me yet it's Monday 

[Bittencourt]

Hi @Shashacorbett,

Can you please give me more details of your transaction? When were you charged?

[Shashacorbett]

Hello I'm watin for the rest of my refund that I didn't reciver 3-5 busy
day & my money steal,not in my card

[Shashacorbett]

Please contract,me this is redilices that I'm keep calling about & on goning issue nobody,& contract me about my money

[Bittencourt]

Hey @Shashacorbett, 

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is via Twitter - just send them a Direct Message @SpotifyCares.

Another great way is to use the Facebook support. Shoot them a message here: Spotify Cares. They generally reply very quickly.

If you don't want to use the social media channels, you can fill out the online contact form. Make sure to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply. Support usually gets back within a day or two.

Let me know if this helps!