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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14700 Views

7 replies

11 likes

Security
  • 14700 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

552605 Views

991 replies

115 likes

Account
  • 552605 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131019 Views

74 replies

12 likes

Account
Login
Premium
  • 131019 Views
  • 74 replies
  • 12 likes

I can't connect my Spotify account to my Facebook account.

Whenever I try to connect my Spotify and Facebook accounts it says 'sorry there has been a temporary error, please try again later'. How can this be fixed?

Newbie

Whenever I try to connect my Spotify and Facebook accounts it says 'sorry there has been a temporary error, please try again later'. How can this be fixed?

225 Views

0 replies

0 likes

Account
Other
  • 225 Views
  • 0 replies
  • 0 likes

Solved!! migrate existing premium account into a family plan as a sub-account?

Hi, I already pay for a 2nd premium account for my daughter. I'd like to switch to a +1 family account to save a few bucks. Before closing my daughter's dedicated account, will she/I be able to automatically migrate all her playlists, etc over to the...

Casual Listener

Hi, I already pay for a 2nd premium account for my daughter. I'd like to switch to a +1 family account to save a few bucks.    Before closing my daughter's dedicated account, will she...

lahenry66

Newbie

129549 Views

43 replies

3 likes

  • 129549 Views
  • 43 replies
  • 3 likes

Superuser Contribution Family member is not receiving email with code for premium for family

I have recently setup a premium for family account and have successfully invited 3 members of my family to the account and they had no issue. I tried adding a fouth member but they never received an email from spotify with a code. I tried resending t...

Newbie

I have recently setup a premium for family account and have successfully invited 3 members of my family to the account and they had no issue. I tried adding a fouth member but they never received an ...

tlwilson99

Newbie

424 Views

2 replies

0 likes

  • 424 Views
  • 2 replies
  • 0 likes

charged $9.99 and then $4.99

I changed my account from free to student account and I got charged $9.99 (normal premium) and $4.99 for the premium student. I want the $9.99 refund.

Newbie

I changed my account from free to student account and I got charged $9.99 (normal premium) and $4.99 for the premium student.    I want the $9.99 refund. 

139 Views

0 replies

0 likes

  • 139 Views
  • 0 replies
  • 0 likes

Que pasa con mi pago si me cambio a cuenta familiar a mitad del periodo??

Saludos, hace unos dias se realizo el cobro de mi cuenta premium, y me gustaria saber que pasa si la cambio a una cuanta familiar, se cobraria una diferencia o el monto de la completo de la cuenta??/ Gracias.

Newbie

Saludos, hace unos dias se realizo el cobro de mi cuenta premium, y me gustaria saber que pasa si la cambio a una cuanta familiar, se cobraria una diferencia o el monto de la completo de la cuenta??/...

151 Views

0 replies

0 likes

  • 151 Views
  • 0 replies
  • 0 likes

Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücret alınma

Enpara kullanıyorum. Spotify aile kullanıyordum.Yurtdışına açık. İnternet ödemesine açık. İçinde para var. Daha geçen aya kadar çılgınlar gibi para alırlarken şimdi olmuyor. Neden? Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Mera...

Newbie

Enpara kullanıyorum. Spotify aile kullanıyordum. Yurtdışına açık. İnternet ödemesine açık. İçinde para var.   Daha geçen aya kadar çılgınlar gibi para alırlarken şimdi olmuyor. Neden?&nb...

956 Views

0 replies

1 likes

  • 956 Views
  • 0 replies
  • 1 likes

Subscription changed for some reason...

I have Spotify premium through my rogers account for 2 years as a family plan. The rest of my family is able to use their Spotify premium as they'd like but I seem to have been kicked off the account. It now says I have a free subscription and I can ...

Newbie

I have Spotify premium through my rogers account for 2 years as a family plan. The rest of my family is able to use their Spotify premium as they'd like but I seem to have been kicked off the account...

214 Views

0 replies

0 likes

Account
Premium
Subscription
  • 214 Views
  • 0 replies
  • 0 likes

Change of country

I am trying to cchange country from the Us to Sweden in order to change payment detail from a US card to a Swedish card but it does not work. What should I do?

Newbie

I am trying to cchange country from the Us to Sweden in order to change payment detail from a US card to a Swedish card but it does not work. What should I do?  

124 Views

0 replies

0 likes

  • 124 Views
  • 0 replies
  • 0 likes

cxzvcxv

cxvcxv

Regular

cxvcxv

233 Views

0 replies

0 likes

  • 233 Views
  • 0 replies
  • 0 likes

hthyy

ythy

Regular

ythy

141 Views

0 replies

0 likes

  • 141 Views
  • 0 replies
  • 0 likes

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wcoinmama live chat 1(888)-350-0456 coinmama united states 1(888)-350-0456 new bit ventures ltd 1(888)-350-0456 how long does coinmama verification take 1(888)-350-0456 coinmama currencies 1(888)-350-0456 how long does a coinmama transaction take 1(8...

Regular

w coinmama live chat 1(888)-350-0456  coinmama united states 1(888)-350-0456  new bit ventures ltd 1(888)-350-0456  how long does coinmama verification take 1(8...

3049 Views

0 replies

0 likes

Account
Free
Login
Premium
Security
  • 3049 Views
  • 0 replies
  • 0 likes

coinmama important support 1(888)-350-0456 coinmama support important number call now

coinmama live chatcoinmama united statesnew bit ventures ltdhow long does coinmama verification takecoinmama currencieshow long does a coinmama transaction takecoinmama buying limitplease verify your wallet coinmamacoinmama phone numbercoinmama custo...

Regular

coinmama live chat coinmama united states new bit ventures ltd how long does coinmama verification take coinmama currencies how long does a coinmama transaction take coinmama buying limit plea...

1468 Views

0 replies

0 likes

Account
Free
Login
Premium
Security
  • 1468 Views
  • 0 replies
  • 0 likes

2 Accounts

I seem to have 2 accounts. 1 is with my email and 1 is my Facebook, I think and it has my Premium subscription and I can no longer get on it, even signing in with Facebook I can't access it, it just takes me to the email one now. Please help!

Casual Listener

I seem to have 2 accounts. 1 is with my email and 1 is my Facebook, I think and it has my Premium subscription and I can no longer get on it, even signing in with Facebook I can't access it...

192 Views

0 replies

0 likes

Account
  • 192 Views
  • 0 replies
  • 0 likes

Multiple accounts and cant remember premium one

I've been with Spotify for years now and over the years I've accumulated many different accounts, enough to where I can't keep track. Somewhere within these accounts i got a premium account and about a month ago i pressed a few too many buttons and g...

Newbie

I've been with Spotify for years now and over the years I've accumulated many different accounts, enough to where I can't keep track. Somewhere within these accounts i got a premium account and about...

146 Views

0 replies

0 likes

  • 146 Views
  • 0 replies
  • 0 likes

Log in

I can not log in because it says my 14 day use abroad has expired but I am back in the U.S. Can anyone help me?

Newbie

I can not log in because it says my 14 day use abroad has expired but I am back in the U.S.   Can anyone help me?

181 Views

0 replies

0 likes

  • 181 Views
  • 0 replies
  • 0 likes

Can't login on iPhone

I cannot log in on my iPhone. I have tried all of the suggestions in the "help" center but nothing works. I tried logging in with user name as well as email address and keep getting the error message "Login Failed Unable to login, either username or ...

Visitor

I cannot log in on my iPhone. I have tried all of the suggestions in the "help" center but nothing works. I tried logging in with user name as well as email address and keep getting the error message...

user-removed

Not applicable

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Two accounts

It seems I have two accounts runnign at the same time. I can save songs for playlists on one but not the other one. From what I understand, I nedd to start at new account after deleting the premium one (or both, I don't know. But how can I save my pl...

Newbie

It seems I have two accounts runnign at the same time. I can save songs for playlists on one but not the other one. From what I understand, I nedd to start at new account after deleting the premium o...

jsannn

Community Legend

222 Views

1 replies

0 likes

Premium
  • 222 Views
  • 1 replies
  • 0 likes

Where and what to ask for aka help

Hello, I need help to figure out how to get real help.. Problem:Premium user visits regular user. Premium wants to play some music, does he have to login on regular user's pc in order to do that or can he use his phone where he already is logged in? ...

Newbie

Hello, I need help to figure out how to get real help..😵   Problem: Premium user visits regular user. Premium wants to play some music, does he have to login on regular user's pc in order to...

161 Views

0 replies

0 likes

  • 161 Views
  • 0 replies
  • 0 likes