Location error

[meliie1]

I've been using Spotify for about 2 weeks and now it is telling me "my country does not match the one in my profile." I used to live in Italy but have been back since the beginning of the year. I had been using my Facebook account to log in but my FB account locatoin was changed when I moved. How can I get Spotify to recognize I am in the US?

[atom1989]

Hello and welcome to community.

Are you premium user or free?

[meliie1]

I'm a free user.

[atom1989]

I escalated your problem to staff. They will reply you as soon as possible.

[meliie1]

Thank you!

[OviiiOne]

@meliie1, have you taken a look at the FAQ's?

[meliie1]

Yup, the first thing I did was check the FAQs. My FB profile lists my California city so I don't know where Spotify thinks I am.

[Rorey · Accepted solution]

Hey @meliie1! Apologies for this issue. This a known issue we're working on fixing. 

I'll privage message you to confirm some security details. Once you get back to me, I can sort this for you. 

[LouisaY]

Same issue here - I moved back from overseas a few months ago, but have been unable to change the location of my Spotify profile =(

Once I click on "edit profile", there's no option to change the location country.

Please let me know if this error has been fixed.  Haven't been able to use Spotify at all, and want to keep my playlists etc.

[MattSuda]

@LouisaY

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.