Please delete my account

• 22yr6hmvrbni6fg
• Newbie
• 2015-06-17 12:25:38 AM
• 2015-06-18 1:26:52 AM
• DasPeter
• Community Legend
• 166 Views
• 1 replies
• 0 likes

Desktop application showing music on someone's iphone that I don't know

Hello, On my desktop application I have weird notifications that music is played on someone device that I don't know, showing an album that is not in my list. However my list of favorites is correct and I can play what I want. Can you help ? Thanks

• Ayerown
• Casual Listener
• Hello,   On my desktop application I have weird notifications that music is played on someone device that I don't know, showing an album that is not in my list. However my list of favorites is...
• 2015-06-10 11:45:12 PM
• 2015-06-17 12:49:52 AM
• Ayerown
• Casual Listener
• 177 Views
• 2 replies
• 0 likes
• Account

paid for premium but not getting it

I've been paying for and getting premium for the last few months but all of a sudden it's saying that I'm a free user?

• elliehodges1
• Newbie
• I've been paying for and getting premium for the last few months but all of a sudden it's saying that I'm a free user?
• 2015-06-17 10:56:20 PM
• 2015-06-17 12:31:08 AM
• MattSuda
• Spotify Star
• 181 Views
• 1 replies
• 0 likes
• Premium

Password not working and all playlists gone

I am very frustrated and am having a couple of problems. First I lost all of my playlists, which I think I know the answer. I think somehow I have 2 accounts. The one linked with Facebook has no playlists. The problem lies in that my password is not ...

• jennylew29
• Newbie
• I am very frustrated and am having a couple of problems.  First I lost all of my playlists, which I think I know the answer.  I think somehow I have 2 accounts.  The one linked with Fa...
• 2015-06-17 11:19:16 PM
• 135 Views
• 0 replies
• 0 likes
• Login

Subscription problems

I really need help understanding my account. I cancelled my iTunes subscription with apple support but on my spotify account it says the subscription will renew and I will be charged even though I cancelled it? This is really urgent so please respond...

• Georgemoore2012
• Regular
• I really need help understanding my account. I cancelled my iTunes subscription with apple support but on my spotify account it says the subscription will renew and I will be charged even though I ca...
• 2015-06-17 10:07:16 PM
• 2015-06-17 10:35:27 PM
• Georgemoore2012
• Regular
• 151 Views
• 2 replies
• 0 likes
• Account
  Other
  Premium
  Subscription

Service is temporarily unavailable?

Hi everyone! I need your help. I've been trying to log on to Spotify on my Macbook for the past two weeks. The problem started when I kept getting Error 4: No Internet Connection alerts even if I was connected. I then re-installed the program but cou...

• ainainthesky
• Newbie
• Hi everyone! I need your help.   I've been trying to log on to Spotify on my Macbook for the past two weeks. The problem started when I kept getting Error 4: No Internet Connection alerts even...
• 2015-06-16 7:52:23 AM
• 2015-06-17 10:05:54 PM
• gianfini
• Casual Listener
• 2465 Views
• 3 replies
• 0 likes
• Account
  Login

Please help! Lost playlist/facebook account trying to merge accounts!

Hi, Merge facebook lost playlists Can anybody help? I was trying to merge my two accounts (one facebook, one spotify login) and when I connected the two my playlists from the facebook account didnt come up. Stupidly I unlinked my facebook account and...

• charliholland
• Newbie
• Hi,  Merge facebook lost playlists  Can anybody help?   I was trying to merge my two accounts (one facebook, one spotify login) and when I connected the two my playlists from the f...
• 2015-06-17 9:40:42 PM
• 215 Views
• 0 replies
• 0 likes
• Account

VISA charges are more than subscription

I am in Canada paying with a Canadian credit card.Issue 1. My subscription is supposed to be $9.99CAD each month but my spotify account says I'm paying $12.99Issue 2. My credit card is being charged $14.68CADAny idea why this is??

• Ceegee
• Casual Listener
• I am in Canada paying with a Canadian credit card. Issue 1. My subscription is supposed to be $9.99CAD each month but my spotify account says I'm paying $12.99 Issue 2. My credit card is being ...
• 2015-06-17 8:15:18 PM
• 124 Views
• 0 replies
• 0 likes
• Account
  Subscription

My account may have been hacked

I use Facebook to log in to Spotify and I've used Facebook exclusively to manage my Spotify account. Today while listening to an album the song cut off and it showed that I was listening from another device, which wasn't the case. I went into my acco...

• mojo4395
• Newbie
• I use Facebook to log in to Spotify and I've used Facebook exclusively to manage my Spotify account.  Today while listening to an album the song cut off and it showed that I was listening from a...
• 2015-06-17 6:21:32 PM
• 2015-06-17 7:02:08 PM
• atom1989
• Community Legend
• 124 Views
• 1 replies
• 0 likes
• Login
  Premium

Account not upgraded

I was entering my debit card information to purchase spotify through the student discount. The charge went through but I don't think I was logged onto my account at the time. The purchase amount was correct, and has been cleared through my bank, howe...

• jaquelynnnnnn
• Newbie
• I was entering my debit card information to purchase spotify through the student discount. The charge went through but I don't think I was logged onto my account at the time. The purchase amount was ...
• 2015-06-17 3:33:08 AM
• 2015-06-17 5:46:42 PM
• atom1989
• Community Legend
• 129 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

New Album notifications (or should I say lack of)

I follow hundreds of artists but am not getting new album notifications for any. In the last week, two artists I follow had new albums come out, neither of which I was notified of. To add insult to injury, I was actually notified of a new album the o...

• matthirst
• Casual Listener
• I follow hundreds of artists but am not getting new album notifications for any. In the last week, two artists I follow had new albums come out, neither of which I was notified of. To add insult to i...
• 2014-07-21 2:58:50 PM
• 2015-06-17 5:06:28 PM
• rrudolphjr
• Roadie
• 423 Views
• 4 replies
• 2 likes

charged for student account and not verfied or receiving premium- need refund

I was charged 5.99 from spotify when I didn't complete the student sign up since I graduated. I am not receiving premium. How can I get refunded? I don't want premium if I have to pay $13 a month

• ashleymstr
• Newbie
• I was charged 5.99 from spotify when I didn't complete the student sign up since I graduated. I am not receiving premium. How can I get refunded? I don't want premium if I have to pay $13 a month
• 2015-06-17 1:54:05 AM
• 2015-06-17 4:55:46 PM
• CMajor
• Newbie
• 278 Views
• 2 replies
• 0 likes
• Premium

Account got hacked!

I just noticed my account got hacked and I've lost all my favourites and playlists. I've opened Spotify Case # 03127097 but I wasn't sure which category to put it. Please take care of this as soon as possible! This guy is playing horrible music! I've...

• jonaz_
• Casual Listener
• I just noticed my account got hacked and I've lost all my favourites and playlists. I've opened Spotify Case # 03127097 but I wasn't sure which category to put it.    Please take car...
• 2015-06-17 1:35:39 PM
• 2015-06-17 4:16:15 PM
• Taylor
• Community Legend
• 162 Views
• 2 replies
• 0 likes
• Account
  Security
  Unlimited

No upgrade to premium

I payed with a credit card premium update i also received the confirmation from my bank, what should i do? I logged out and i have even reinstalled the app

• paolpetta
• Newbie
• I payed with a credit card premium update i also received the confirmation from my bank, what should i do? I logged out and i have even reinstalled the app
• 2015-06-17 11:23:10 AM
• 110 Views
• 0 replies
• 0 likes
• Account
  Premium
  Subscription

Two devices

Hello, I just recently purchased spotify premium and my best friend uses my premium account as well. I've noticed that because I'm the primary holder whenever I go on my spotify app on my phone it will say "Brittany's IPhone is now in use" or somethi...

• Nicolehart1997
• Newbie
• Hello, I just recently purchased spotify premium and my best friend uses my premium account as well. I've noticed that because I'm the primary holder whenever I go on my spotify app on my phone it wi...
• 2015-06-17 4:39:21 AM
• 2015-06-17 11:09:36 AM
• MauriceMV
• Spotify Star
• 291 Views
• 1 replies
• 0 likes
• Account
  Premium
  Security