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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Papusvagyok
  • Newbie
  • 353193 Views
  • 902 replies
  • 105 likes
  • Account
  • 353193 Views
  • 902 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152602 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152602 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88418 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88418 Views
  • 68 replies
  • 10 likes

Upgraded family option and then cancelled - days lost.

Hi, ive just upgraded my family subscription in order to add a new member and of course spotify changed the date of payment accordingly.(Went from 19.99 charged on 9th of may to 24.99 charged on 6th of may)But then we have changed our minds so i went...

  • Gig Goer
  • Hi, ive just upgraded my family subscription in order to add a new member and of course spotify changed the date of payment accordingly. (Went from 19.99 charged on 9th of may to 24.99 charged on 6t...
  • MattSuda
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 146 Views
  • 1 replies
  • 0 likes

My acount is hacked!!!

Help my acount is hacked.. i filled in a form. they changed my e mail and my password. I can log in with my facebook,i have premium and i pay with paypal Case #: 02824813

  • Newbie
  • Help my acount is hacked.. i filled in a form. they changed my e mail and my password. I can log in with my facebook, i have premium and i pay with paypal   Case #: 02824813
  • MattSuda
  • Spotify Star
  • 136 Views
  • 2 replies
  • 0 likes
  • Security
  • 136 Views
  • 2 replies
  • 0 likes

Delete account

Why can't I delete my account?

  • Newbie
  • Why can't I delete my account?
  • MattSuda
  • Spotify Star
  • 272 Views
  • 2 replies
  • 0 likes
  • Account
  • 272 Views
  • 2 replies
  • 0 likes

Connect T-Mobile premium account to existing premium account

Hey everybody, I have following problem, i just changed my cellphone contract and now have a free Spotify premium account, which allows free streaming on my cellphone.But to connect the T-mobile with the spotify account, the spotify account has to be...

  • Newbie
  • Hey everybody,   I have following problem, i just changed my cellphone contract and now have a free Spotify premium account, which allows free streaming on my cellphone. But to connect the T-...
  • MattSuda
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • Premium
  • 259 Views
  • 1 replies
  • 0 likes

Purchased premium, nothing happens?

I purchased premium subscription yesterday.I got the receipt but,webpage/mobile app/pc app says I'm still on spotify free and suggests me to buy premium subscription.Why is this happening? i paid for it (Nisan means April in Turkish) I also have one ...

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  • Casual Listener
  • I purchased premium subscription yesterday. I got the receipt but, webpage/mobile app/pc app says I'm still on spotify free and suggests me to buy premium subscription. Why is this happening? i pa...
  • atom1989
  • Community Legend
  • 773 Views
  • 6 replies
  • 0 likes
  • Premium
  • 773 Views
  • 6 replies
  • 0 likes

30 Day trial Ended after 4 days

Hey there, I was given a chance to use the 30 day trial. So I gave my debit card information and everything worked for the four days. Now it is no longer working. I tried emailing and haven't received anything. I even tried logging out and re logging...

  • Casual Listener
  • Hey there, I was given a chance to use the 30 day trial. So I gave my debit card information and everything worked for the four days. Now it is no longer working. I tried emailing and haven't receive...
  • MattSuda
  • Spotify Star
  • 158 Views
  • 3 replies
  • 0 likes
  • Free
    Other
    Subscription
  • 158 Views
  • 3 replies
  • 0 likes

Solved!! Spotify is not working like it should :-).

Hello, Add the option for the cache folder back to the windows desktop app. I do have a lot of problems with my account and using the app on WP8.1.

  • Visitor
  • Hello,   Add the option for the cache folder back to the windows desktop app.   I do have a lot of problems with my account and using the app on WP8.1.
  • MattSuda
  • Spotify Star
  • 342 Views
  • 3 replies
  • 0 likes
  • Account
  • 342 Views
  • 3 replies
  • 0 likes

Unidays half price after 12 months

After using Unidays student discount for a year my student discount ran out and was charged the usual £10 for one month. I then cancelled my subscription wanting to renew it with my student discount. However I now can't use my student discount with m...

  • Casual Listener
  • After using Unidays student discount for a year my student discount ran out and was charged the usual £10 for one month. I then cancelled my subscription wanting to renew it with my student discount....
  • MattSuda
  • Spotify Star
  • 239 Views
  • 2 replies
  • 0 likes
  • Premium
  • 239 Views
  • 2 replies
  • 0 likes

I can't upgrade after my prepaid plan expired...I dont even have update payment details

My prepaid expired today and when I went to upgrade/subscribe it says " there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can help you further.". I've emailed them but I am in di...

  • Newbie
  • My prepaid expired today and when I went to upgrade/subscribe it says " there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can h...
  • MattSuda
  • Spotify Star
  • 273 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 273 Views
  • 6 replies
  • 0 likes

(Help) About lost Facebook Account & my Playlist

Hey guys like the subject says I´ve lost my facebook account, because I´ve not logged in for a long time.. But my spotify account is linked in with my FB account.. Is there any chance to change the linked FB account without loosing my spotify playlis...

  • Newbie
  • Hey guys like the subject says I´ve lost my facebook account, because I´ve not logged in for a long time.. But my spotify account is linked in with my FB account.. Is there any chance to change the l...
  • MattSuda
  • Spotify Star
  • 144 Views
  • 2 replies
  • 1 likes
  • Account
    Other
  • 144 Views
  • 2 replies
  • 1 likes

Facebook deactivation and spotify

I have been a spotify premium subscriber for years. I absolutely love spotify. When I created my spotify I synced it with my Facebook account. However, there are certain times where I like to deactivate my Facebook account for a couple weeks at a tim...

  • Newbie
  • I have been a spotify premium subscriber for years. I absolutely love spotify. When I created my spotify I synced it with my Facebook account. However, there are certain times where I like to deactiv...
  • MattSuda
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 107 Views
  • 1 replies
  • 0 likes

Spotify Premium Not Functioning on iPhone

Alright so this may be confusing but I just want to listen to my music. When I first got spotify, I used a free trial on my phone. I then proceeded to buy the premium via itunes. This was great. Now that it's on playstation, I let canceled my premium...

  • Newbie
  • Alright so this may be confusing but I just want to listen to my music. When I first got spotify, I used a free trial on my phone. I then proceeded to buy the premium via itunes. This was great. Now ...
  • MattSuda
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 102 Views
  • 1 replies
  • 0 likes

I NEED IMMEDIATE HELP: Spotify support has not responded to my 3 attempts to reach out

I am charged for my spotify premium subscription on the 30th of every month (the next time is tomorrow 4/30).I need to change the day i get charged to the 1st of the month effective immediately (i cannot be charged tomorrow, instead i need to be char...

  • Newbie
  • I am charged for my spotify premium subscription on the 30th of every month (the next time is tomorrow 4/30). I need to change the day i get charged to the 1st of the month effective immediately (i ...
  • MattSuda
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 130 Views
  • 1 replies
  • 0 likes

Subscription saying free, when I pay for premium!

Hi, I accidentally deleted my spotify app from my iPhone , and now when I log in it says that my account is free, when I actually pay for premium. I have logged into my iTunes account and it says £12.99 spotify subscription. I have tried both my emai...

  • Newbie
  • Hi, I accidentally deleted my spotify app from my iPhone , and now when I log in it says that my account is free, when I actually pay for premium. I have logged into my iTunes account and it says £12...
  • MattSuda
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 214 Views
  • 1 replies
  • 0 likes

Spotify premium has stopped working...

I just got it... I had it last night and I loved the 2 mins I had of it before I logged off and now my premium is not active and it says it is a free account. Can someone look into this for me?

  • Newbie
  • I just got it... I had it last night and I loved the 2 mins I had of it before I logged off and now my premium is not active and it says it is a free account. Can someone look into this for me?
  • MattSuda
  • Spotify Star
  • 536 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 536 Views
  • 1 replies
  • 0 likes

Adding 3rd user to existing Spotify Family account

Hi, I have an existing family plan with Spotify with 2 users and I'd like to add a 3rd to it. Does anyone know how I can do this? Thanks for the help!

  • Regular
  • Hi,   I have an existing family plan with Spotify with 2 users and I'd like to add a 3rd to it. Does anyone know how I can do this? Thanks for the help!
  • MattSuda
  • Spotify Star
  • 348 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 348 Views
  • 3 replies
  • 0 likes

Solved!! I can't use Spotify!

Spotify says me i'm in another country! I don't understand

  • Visitor
  • Spotify says me i'm in another country! I don't understand
  • user-removed
  • Not applicable
  • 195 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Login
  • 195 Views
  • 4 replies
  • 0 likes

please delete my account

My username is calilalover and my email is I need it deleted so I can make a new one please delete it

  • Newbie
  • My username is calilalover and my email is <removed> I need it deleted so I can make a new one please delete it
  • MattSuda
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • Account
  • 81 Views
  • 1 replies
  • 0 likes

Changing Country!?

I looked at the help and emailed customer service, but they sent me the same instructions I already followed. I need to change the country it says I live in and it won't give me the option to change it. It is gray and can not be clicked on. Has anyon...

  • Casual Listener
  • I looked at the help and emailed customer service, but they sent me the same instructions I already followed. I need to change the country it says I live in and it won't give me the option to change ...
  • MattSuda
  • Spotify Star
  • 122 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 122 Views
  • 2 replies
  • 0 likes

Wrong picture and name in profile (account might have been abused/hacked)

Hi, A while back I had a problem that my account seem to be used by someone else. (Playlists started to be deleted, got the "signed in somewhere else" notification.) I used the "logout everywhere" feature and the problem went away. Then today I notic...

  • Casual Listener
  • Hi,   A while back I had a problem that my account seem to be used by someone else. (Playlists started to be deleted, got the "signed in somewhere else" notification.)   I used the "log...
  • ltb76
  • Casual Listener
  • 171 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Security
  • 171 Views
  • 4 replies
  • 0 likes