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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 414612 Views
  • 965 replies
  • 108 likes
  • Account
  • 414612 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181361 Views
  • 119 replies
  • 115 likes
  • Account
  • 1181361 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 102087 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 102087 Views
  • 68 replies
  • 10 likes

Ps4 premium 30 day trial question

I just subscribed for the free 30 day trial to Spotify premium, it says after a month it'll be $9.99 a month. Now that I'm on Facebook I see an offer for the same premium service for $0.99 for 3 months. I don't understand how that same offer wasn't m...

  • Casual Listener
  • I just subscribed for the free 30 day trial to Spotify premium, it says after a month it'll be $9.99 a month. Now that I'm on Facebook I see an offer for the same premium service for $0.99 for 3 mont...
  • mgalicia89
  • Casual Listener
  • 1399 Views
  • 2 replies
  • 0 likes
  • Premium
  • 1399 Views
  • 2 replies
  • 0 likes

Facebook Issue

I created my the account here in malaysia where i stay now I used my facebook but it detects the country as PH and asking me to edit the profile but i cannot now i cannot use spotify.

  • Newbie
  • I created my the account here in malaysia where i stay now   I used my facebook but it detects the country as PH and asking me to edit the profile but i cannot   now i cannot use spotif...
  • LordRollin
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • Free
  • 147 Views
  • 1 replies
  • 0 likes

Solved!! Subscription price doubled

I have had a college student account for over a year, always paid on time. I am still a student, but for the past two months I was charged $9.99 instead of $4.99. I never received any email regarding this chage and I would like to be switched back to...

  • Casual Listener
  • I have had a college student account for over a year, always paid on time. I am still a student, but for the past two months I was charged $9.99 instead of $4.99. I never received any email regarding...
  • lmprioteasa
  • Casual Listener
  • 296 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 296 Views
  • 3 replies
  • 0 likes

Solved!! Student Discount

I am currently a highschool student, but I wasn't sure if I can pay with student discount. When I was in the process of making the payment form, it said what college I attend to. Does this discount only apply for college students?

  • Casual Listener
  • I am currently a highschool student, but I wasn't sure if I can pay with student discount.  When I was in the process of making the payment form, it said what college I attend to.  Does thi...
  • MattSuda
  • Spotify Star
  • 325 Views
  • 3 replies
  • 0 likes
  • Premium
  • 325 Views
  • 3 replies
  • 0 likes

Reset account and start fresh?

Is there a way to reset my account and start fresh with the same username? I would specifically like to get rid of search/listening history, recommended stations, & recommended music under “Discover”. I know I can't do such a reset myself, but would ...

  • Casual Listener
  • Is there a way to reset my account and start fresh with the same username? I would specifically like to get rid of search/listening history, recommended stations, & recommended music under “Dis...
  • Bending_Spoons
  • Music Fan
  • 2186 Views
  • 3 replies
  • 0 likes
  • Account
  • 2186 Views
  • 3 replies
  • 0 likes

My credit card was charged but no premium

I received an ad saying that I could get premium for $9 (ARS) for three months. I use my visa credit card and when I clicked ok it said that this offer couldn't be claimed because the card was used in the past for the free premium trial. However, the...

  • Casual Listener
  • I received an ad saying that I could get premium for $9 (ARS) for three months.   I use my visa credit card and when I clicked ok it said that this offer couldn't be claimed because the card w...
  • MattSuda
  • Spotify Star
  • 1426 Views
  • 6 replies
  • 0 likes
  • Premium
    Subscription
  • 1426 Views
  • 6 replies
  • 0 likes

delete account

I already tried the contact form and want to know if my account has been deleted.

  • Visitor
  • I already tried the contact form and want to know if my account has been deleted.
  • MattSuda
  • Spotify Star
  • 215 Views
  • 2 replies
  • 0 likes
  • Account
  • 215 Views
  • 2 replies
  • 0 likes

Payed twice for Premium membership

The automated payment was unable to be taken out of my bank account at the due date because my iTunes info was out of date. I updated my information, and the funds automatically got with drawn. Today I had to pay again so account would be premium. I ...

  • Newbie
  • The automated payment was unable to be taken out of my bank account at the due date because my iTunes info was out of date. I updated my information, and the funds automatically got with drawn. Today...
  • MattSuda
  • Spotify Star
  • 198 Views
  • 2 replies
  • 0 likes
  • Premium
  • 198 Views
  • 2 replies
  • 0 likes

Can't log in after I deactivated Facebook account

Hi, I contacted Spotify support to get some help because I'm locked out of my account since I deactivated my Facebook account. I replied to the no-reply automated email as suggested in some other posts. How long before I get an answer from the suppor...

  • Casual Listener
  • Hi,   I contacted Spotify support to get some help because I'm locked out of my account since I deactivated my Facebook account. I replied to the no-reply automated email as suggested in some ...
  • MattSuda
  • Spotify Star
  • 834 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 834 Views
  • 4 replies
  • 0 likes

Can't change my country (Singapore to France)

Hello, I am not able to change my country settings, instructions on the website do not help, since there is no such field as country in my edit profile page. pls help.

  • Casual Listener
  • Hello,   I am not able to change my country settings, instructions on the website do not help, since there is no such field as country in my edit profile page. pls help.
  • MattSuda
  • Spotify Star
  • 376 Views
  • 3 replies
  • 1 likes
  • Account
  • 376 Views
  • 3 replies
  • 1 likes

Facebook

I've looked through the forum and for the most part it seems that there is no way to put your Facebook over to a new Spotify account if you used that Facebook account to make a different Spotify account is there no way I can put my Facebook on my new...

  • Casual Listener
  • I've looked through the forum and for the most part it seems that there is no way to put your Facebook over to a new Spotify account if you used that Facebook account to make a different Spotify acco...
  • MattSuda
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 144 Views
  • 1 replies
  • 0 likes

How to close a spotify free account?

I want to close my free account. How do I do this? Thx

  • Newbie
  • I want to close my free account. How do I do this? Thx
  • MattSuda
  • Spotify Star
  • 813 Views
  • 5 replies
  • 0 likes
  • 813 Views
  • 5 replies
  • 0 likes

Facebook Lockout

Facebook locked me out of my promotions account, which uses my stage name and not my legal name. I'm furious, but I'm even more upset that I cannot access my Premium Spotify account.I contacted support yesterday and was directed here. Completely unac...

  • Newbie
  • Facebook locked me out of my promotions account, which uses my stage name and not my legal name.  I'm furious, but I'm even more upset that I cannot access my Premium Spotify account. I conta...
  • MattSuda
  • Spotify Star
  • 222 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 222 Views
  • 2 replies
  • 0 likes

Solved!! Changed Prem Trial to Unlim, but now want to chg back to Prem

First, I like Spotify very, very much! I am currently getting the 1-month Premium TRIAL subscription, until August 8th. A week or so ago, I changed it so that at the end of my 1-month TRIAL subscription, on Aug. 8, my subscription would change from P...

  • Newbie
  • First, I like Spotify very, very much!   I am currently getting the 1-month Premium TRIAL subscription, until August 8th.  A week or so ago, I changed it so that at the end of my 1-mont...
  • MattSuda
  • Spotify Star
  • 376 Views
  • 3 replies
  • 0 likes
  • 376 Views
  • 3 replies
  • 0 likes

Solved!! Transfering playlists

I want to deactivate my facebook and want to know if i set up a new spotify account can i transfer my playlists?

  • Newbie
  • I want to deactivate my facebook and want to know if i set up a new spotify account can i transfer my playlists?
  • MattSuda
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 297 Views
  • 1 replies
  • 0 likes

Can't update country

I have moved from UK to the US and for some reason I can't update the country in my account details (it's greyed out). Can you please help me to update this or cancel my subscription so I can make a new one from scratch?Thanks

  • Regular
  • I  have moved from UK to the US and for some reason I can't update the country in my account details (it's greyed out). Can you please help me to update this or cancel my subscription so I can m...
  • MattSuda
  • Spotify Star
  • 479 Views
  • 10 replies
  • 0 likes
  • Subscription
  • 479 Views
  • 10 replies
  • 0 likes

Premium updated information problem

I recently had my credit card information changed due to a theft, and the current information i had to pay my premium was no longer valid. so everytime i log in i keep getting the flag that i need to update my payment details. i recently got my new c...

  • Casual Listener
  • I recently had my credit card information changed due to a theft, and the current information i had to pay my premium was no longer valid. so everytime i log in i keep getting the flag that i need to...
  • MattSuda
  • Spotify Star
  • 219 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 219 Views
  • 2 replies
  • 0 likes

What should be the expected response time for support when I can't reset my password?

Out of nowhere I can't login to my premium account anymore. I try to reset my password but I never get an email. I've put in a support ticket with no response today. How many days should I expect to wait to get a response from customer service? Is it...

  • Visitor
  • Out of nowhere I can't login to my premium account anymore. I try to reset my password but I never get an email. I've put in a support ticket with no response today. How many days should I expect to ...
  • MattSuda
  • Spotify Star
  • 968 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 968 Views
  • 3 replies
  • 0 likes

premium

Hola, el 15 de mayo me suscribi a premium y es fecha que no puedo tener acceso a la musica como cuenta premium, ya hice lo que indican , cerrar sesión pero nada, me pueden ayudar?,gracias

  • Visitor
  • Hola, el 15 de mayo me suscribi a premium y es fecha que no puedo tener acceso a la musica como cuenta premium, ya hice lo que indican , cerrar sesión pero nada, me pueden ayudar?,gracias
  • MattSuda
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
  • 139 Views
  • 1 replies
  • 0 likes

Solved!! Reset Spotify

My Spotify is taking up all the storage on my phone and I don't know if it's cause of all the songs, but could a Spotify staff please reset my Spotify like remove all my songs and even my offline songs?

  • Casual Listener
  • My Spotify is taking up all the storage on my phone and I don't know if it's cause of all the songs, but could a Spotify staff please reset my Spotify like remove all my songs and even my offline son...
  • kelseeynguyen
  • Casual Listener
  • 8292 Views
  • 3 replies
  • 0 likes
  • Other
  • 8292 Views
  • 3 replies
  • 0 likes