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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1838 Views
  • 0 replies
  • 8 likes
  • Security
  • 1838 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 448666 Views
  • 970 replies
  • 108 likes
  • Account
  • 448666 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199628 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199628 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108712 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108712 Views
  • 72 replies
  • 11 likes

Accidently started an account under facebook and paid for premium.

Okay. Where in the world do I find the answers I need. I Have tried starting 3 comments in here so I am just going to hope this ends up where someone can help me. Sorry if it is not where it belongs.I accidently paid for a premium account on a accoun...

  • Casual Listener
  • Okay.  Where in the world do I find the answers I need.  I Have tried starting 3 comments in here so I am just going to hope this ends up where someone can help me.  Sorry if it is not...
  • Janine4000
  • Casual Listener
  • 132 Views
  • 1 replies
  • 0 likes
  • Other
  • 132 Views
  • 1 replies
  • 0 likes

Brand new pin doesn't works?!!

I just purchased a gift card and when I tried to use the brand new code that wasn't scratched yet At the back of the card it said that it was already used!!! Really???? Funny cause it was a brand new card! I tried to contact agents from Spotify and t...

  • Casual Listener
  • I just purchased a gift card and when I tried to use the brand new code that wasn't scratched yet At the back of the card it said that it was already used!!! Really???? Funny cause it was a brand new...
  • GRACIELA_ELORZA
  • Casual Listener
  • 146 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 146 Views
  • 2 replies
  • 0 likes

cant log in

Everytime i try to login it directs me to facebook and then it says webpage not available. So i basically cant use the service im paying for...

  • Newbie
  • Everytime i try to login it directs me to facebook and then it says webpage not available. So i basically cant use the service im paying for...
  • Buu
  • Casual Listener
  • 208 Views
  • 2 replies
  • 1 likes
  • Login
  • 208 Views
  • 2 replies
  • 1 likes

Receipt must include personal data

Hi there Because of tax issues, I must have my personal information (ie: Full Name, Billing Address, Date, TaxID) included in your receipts.Is that possible?Thanks in advance Bubblerito

  • Casual Listener
  • Hi there   Because of tax issues, I must have my personal information (ie: Full Name, Billing Address, Date, TaxID) included in your receipts. Is that possible? Thanks in advance &nbsp...
  • bubblerito
  • Casual Listener
  • 685 Views
  • 4 replies
  • 1 likes
  • Subscription
  • 685 Views
  • 4 replies
  • 1 likes

My country changed but my profil doesn't want to...

Hi all, I'm in a foreign country for more than 15days, and now my spotify doesn't work.I tried to change my country information on my account but I can't. It just show me my home county.I am travelling for more than a year so need to change it! I nee...

  • Newbie
  • Hi all,   I'm in a foreign country for more than 15days, and now my spotify doesn't work. I tried to change my country information on my account but I can't. It just show me my home county. ...
  • atom1989
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
  • 184 Views
  • 1 replies
  • 0 likes

Charged 3 times

Just checked my credit card bill and I've had £9.99 charged 3 times this month. I've been a subscriber for years so this isn't user error.How do I get this resolved and refunded?

  • Regular
  • Just checked my credit card bill and I've had £9.99 charged 3 times this month. I've been a subscriber for years so this isn't user error. How do I get this resolved and refunded?
  • atom1989
  • Community Legend
  • 314 Views
  • 4 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 314 Views
  • 4 replies
  • 2 likes

can't get premium account back

I am trying to activated spotify premium with an activation code and my email adres. but he says my email address isn't correct. Can you help me?

  • Casual Listener
  • I am trying to activated spotify premium with an activation code and my email adres. but he says my email address isn't correct. Can you help me?
  • ln_peters
  • Casual Listener
  • 204 Views
  • 1 replies
  • 0 likes
  • Premium
  • 204 Views
  • 1 replies
  • 0 likes

Como assino uma conta Familia? Pois não acho dentro do APP uma opção!

Queria mudar minha conta premium para uma conta familia mais não acho opção para isso nem no APP para Android nem para PC me ajudem!

  • Visitor
  • Queria mudar minha conta premium para uma conta familia mais não acho opção para isso nem no APP para Android nem para PC me ajudem!
  • Jason
  • Spotify Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

My account

Necesito ayuda por favor hice dos cargos a mi tarjeta y aún no tengo premium ya reinicie mi cuenta y nada que hago?

  • Newbie
  • Necesito ayuda por favor hice dos cargos a mi tarjeta y aún no tengo premium ya reinicie mi cuenta y nada que hago?
  • Jason
  • Spotify Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Got Premium but it is not connecting through Fido

I created an account without going through Fido. I should have Premium through Fido but it is not connecting. Can my user ID and email be reset or deleted so I can try to connect properly? Thanks for your help!

  • Newbie
  • I created an account without going through Fido. I should have Premium through Fido but it is not connecting. Can my user ID and email be reset or deleted so I can try to connect properly? Thanks for...
  • Jason
  • Spotify Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 194 Views
  • 1 replies
  • 0 likes

Two accounts that I can't link

Hi, I have two accounts:one linked with fb but the other just my Gmail. How can I link both? I tried to delete one of them but I couldn't either. Thanks for your help.

  • Visitor
  • Hi, I have two accounts:one linked with fb but the other just my Gmail. How can I link both? I tried to delete one of them but I couldn't either. Thanks for your help.
  • Jason
  • Spotify Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
  • 142 Views
  • 1 replies
  • 0 likes

Remove facebook login and use email

Hi is there anyway I can change my login details ?I want wrid of fb but cant delete it due to me only being able to login to my spotify via fb credentials.

  • Casual Listener
  • Hi is there anyway I can change my login details ? I want wrid of fb but cant delete it due to me only being able to login to my spotify via fb credentials.
  • Jason
  • Spotify Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
  • 189 Views
  • 1 replies
  • 0 likes

I need help in deleting account linked to Facebook and make a new one using the same email address.

I emailed customer service but they haven't gotten back to me yet. I was hoping the admins or the support team could delete the account I have that's connected to Facebook. I want to make a new account but the problem is that is says I'm using the sa...

  • Newbie
  • I emailed customer service but they haven't gotten back to me yet. I was hoping the admins or the support team could delete the account I have that's connected to Facebook. I want to make a new accou...
  • Jason
  • Spotify Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
  • 258 Views
  • 1 replies
  • 0 likes

Inquiry about student discount re-verification

Hi community, I'm currently on the Spotify US student discount plan and want to know if Spotify will notify once 12 months have passed (from when I first got on this student plan) to re-verify my student status. Otherwise, will Spotify automatically ...

  • Newbie
  • Hi community,   I'm currently on the Spotify US student discount plan and want to know if Spotify will notify once 12 months have passed (from when I first got on this student plan) to re-veri...
  • Jason
  • Spotify Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 299 Views
  • 1 replies
  • 0 likes

Unselected songs are removed

Hi, My problem is that when i try to remove a marked song from my playlist,another "random" song will be removed instead (surely there is a pattern,but since I have no clue which song that is removed instead its difficult to figureout anything on my ...

  • Newbie
  • Hi,   My problem is that when i try to remove a marked song from my playlist, another "random" song will be removed instead (surely there is a pattern, but since I have no clue which song th...
  • Jason
  • Spotify Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • Other
  • 144 Views
  • 1 replies
  • 0 likes

Cannot log into Spotify iOS app

I am a Spotify user and I have the Spotify app on my iPhone. Before it used to work perfectly, but recently I restored my iPhone with iTunes. I reinstalled the Spotify app; but, when I try to log in I get the error message that my email address is al...

  • Visitor
  • I am a Spotify user and I have the Spotify app on my iPhone. Before it used to work perfectly, but recently I restored my iPhone with iTunes. I reinstalled the Spotify app; but, when I try to log in ...
  • Jason
  • Spotify Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
  • 151 Views
  • 1 replies
  • 0 likes

Solved!! Premium 2 month trial isn't working

After doubting for a few weeks wether to subscribe to spotify or not, an e-mail from Spotify Netherlands with a 60-days free trial period finally set me off. Since I was using Spotify on my iPad I pressed the button 'try premium'. Silly me! Wrong! Of...

  • Newbie
  • After doubting for a few weeks wether to subscribe to spotify or not, an e-mail from Spotify Netherlands with a 60-days free trial period finally set me off. Since I was using Spotify on my iPad I pr...
  • Jason
  • Spotify Legend
  • 685 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 685 Views
  • 1 replies
  • 0 likes

FALHA AO ENTRAR "vc só pode usar o Spotify fora do país por 14 dias"

Nao consigo entrar mais no Spotify.Aparece msg de falha dizendo q "só posso usar fora do pais por 14 dias".Isso esta ocorrendo ha meses.Ja removi o app do facebook e cadastrei de novo. Instalei e desinstalei o app e tentei recasdastrar c meu email, m...

  • Newbie
  • Nao consigo entrar mais no Spotify. Aparece msg de falha dizendo q "só posso usar fora do pais por 14 dias". Isso esta ocorrendo ha meses. Ja removi o app do facebook e cadastrei de novo. Instalei...
  • Jason
  • Spotify Legend
  • 934 Views
  • 1 replies
  • 0 likes
  • Login
  • 934 Views
  • 1 replies
  • 0 likes

problems

hey I want to colse my facebook so I need u help!I've been canceled the subscription.when will u free up my email address from this account!I also would like move the playlist to new account!

  • Newbie
  • hey I want to colse my facebook so I need u help! I've been canceled the subscription. when will u free up my email address from this account! I also would like move the playlist to new account!
  • Jason
  • Spotify Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 141 Views
  • 1 replies
  • 0 likes