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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80329 Views

9 replies

2 likes

Account
Login
  • 80329 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653596 Views

13 replies

4 likes

Account
  • 653596 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

733990 Views

18 replies

29 likes

  • 733990 Views
  • 18 replies
  • 29 likes

My Premium Account won't update from FREE on iPhone app

I have logged out twice and re-installed twice, yet it still says free and plays ads. Can someone please sort this for me? Thankyou.

Casual Listener

I have logged out twice and re-installed twice, yet it still says free and plays ads. Can someone please sort this for me?   Thankyou.

henkvdhof

Newbie

335 Views

2 replies

0 likes

Free
Premium
  • 335 Views
  • 2 replies
  • 0 likes

Solved!! Premium Subscription Not Working

I am aware that some premium users were recieving free. However the message on the Spotify help page is no longer up and I am still recieving free even though my account subscription says I have premium.

Casual Listener

I am aware that some premium users were recieving free. However the message on the Spotify help page is no longer up and I am still recieving free even though my account subscription says I have prem...

kalinayann916

Newbie

2783 Views

7 replies

0 likes

Premium
  • 2783 Views
  • 7 replies
  • 0 likes

Deleted my old facebook account linked to old Spotify

My previous Spotify account was made with my previous Facebook account. I vaguely remember buying a month of Premium but just assumed after I deleted my Facebook, that this Spotify subscription would just disapear (Not very bright haha). Now I've bee...

Casual Listener

My previous Spotify account was made with my previous Facebook account. I vaguely remember buying a month of Premium but just assumed after I deleted my Facebook, that this Spotify subscription would...

jessebb

Casual Listener

499 Views

2 replies

0 likes

Account
Login
Subscription
  • 499 Views
  • 2 replies
  • 0 likes

Solved!! NEED 2 DELETE MY PREMIUM SPOTIFY TRIAL

Please I would like to delete my Free trial for Spotify Premium , it was an accident, please help delete the Free Trial - I am fine with normal Spotify and thank you very mucb but I have no intentions on having the Premium Version. Please help! Thank...

Casual Listener

Please I would like to delete my Free trial for Spotify Premium , it was an accident, please help delete the Free Trial - I am fine with normal Spotify and thank you very mucb but I have no intention...

maiacrook-GB

Newbie

645 Views

5 replies

0 likes

  • 645 Views
  • 5 replies
  • 0 likes

How to know if a song is in my playlists? shortcut?

I have a Huge playlist of more than 2,000 songs. Some times I would like to remove a song or change to another playlist without having to scroll all the way down with so many songs.Before the las software upride I would just tap on the album cover an...

Newbie

I have a Huge playlist of more than 2,000 songs. Some times I would like to remove a song or change to another playlist without having to scroll all the way down with so many songs. Before the las s...

MattSuda

Spotify Star

213 Views

1 replies

0 likes

Account
Other
Premium
  • 213 Views
  • 1 replies
  • 0 likes

What happens after the premium free trial ends?

I have been using the Spotify free version with my Facebook. This morning I downloaded a copy of Spotify to my TV. When I finished downloading and began using it changed my account from the free version to the free trial premium version. I did not wa...

Newbie

I have been using the Spotify free version with my Facebook. This morning I downloaded a copy of Spotify to my TV. When I finished downloading and began using it changed my account from the free vers...

JoeWest

Newbie

4126 Views

2 replies

0 likes

Free
Premium
Subscription
  • 4126 Views
  • 2 replies
  • 0 likes

Can't switch to US student discount because I already have premium?

I'm a college student, and I upgraded to premium during the $0.99/3mo. promotion. My subscription is going to renew in a little over a week and I want to college discount. However, when I go to the college discount page, I get "Sorry, you cannot sign...

Newbie

I'm a college student, and I upgraded to premium during the $0.99/3mo. promotion. My subscription is going to renew in a little over a week and I want to college discount.   However, when I go...

MattSuda

Spotify Star

230 Views

1 replies

0 likes

Premium
  • 230 Views
  • 1 replies
  • 0 likes

Solved!! downloading

Can anyone help as i would like to download my play list to a mp3 player. Can you do this on Spotify?

Newbie

Can anyone help as i would like to download my play list to a mp3 player. Can you do this on Spotify?

MattSuda

Spotify Star

218 Views

1 replies

0 likes

Account
  • 218 Views
  • 1 replies
  • 0 likes

Can't change Country

I live in Spain but I am a uni student in the UK. My Spotify account is set in the UK and now that I am in Spain and try and login it says "Yoour country does not match the one set in your profile. To continue use, update your profile or upgrade your...

Newbie

I live in Spain but I am a uni student in the UK. My Spotify account is set in the UK and now that I am in Spain and try and login it says "Yoour country does not match the one set in your profi...

Pete

Roadie

249 Views

1 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 249 Views
  • 1 replies
  • 0 likes

change country in profile

Hi, I can't change my country in the profile, there is only the same country in the list and i can't modify it. Can someone help me please? I moved abroad and I can't use anymore. Thanks in advance Luca

Newbie

Hi,   I can't change my country in the profile, there is only the same country in the list and i can't modify it.   Can someone help me please?   I moved abroad and I can't use a...

MattSuda

Spotify Star

202 Views

1 replies

0 likes

Account
Other
  • 202 Views
  • 1 replies
  • 0 likes

Spotify Giftcard as a student

Hello, For my birthday this year I got a $30 Spotify Gift card. With my student discount, this should last me for 6 months. I upgraded my account to a premium student account at 4.99/mo successfully and I see the charge on my bank account. When I wen...

Casual Listener

Hello,   For my birthday this year I got a $30 Spotify Gift card.  With my student discount, this should last me for 6 months.   I upgraded my account to a premium student account ...

MattSuda

Spotify Star

448 Views

3 replies

0 likes

Account
Premium
Subscription
  • 448 Views
  • 3 replies
  • 0 likes

Student Discount suddenly disappeared?

I've been using Spotify Premium with a student discount for months now. April's bill charged me full price for Spotify Premium. I've gone back to the Student Discount page, gone back through the process and now Spotify is showing me that my price is ...

Regular

I've been using Spotify Premium with a student discount for months now.    April's bill charged me full price for Spotify Premium.   I've gone back to the Student Discount page, go...

djnickpick

Regular

1379 Views

8 replies

2 likes

Account
Premium
  • 1379 Views
  • 8 replies
  • 2 likes

Solved!! Facebook account closed. . .can't log in to Spotify Premium

Hey I just opned a new Facebook profile because my previous one is permanently closed, due to changing it to a business Page. I cannot log in to FB with my old credentials in any way, as when I do I get an error message saying that account no longer ...

Newbie

Hey   I just opned a new Facebook profile because my previous one is permanently closed, due to changing it to a business Page.   I cannot log in to FB with my old credentials in any wa...

atom1989

Community Legend

516 Views

1 replies

0 likes

Account
Login
Premium
  • 516 Views
  • 1 replies
  • 0 likes

Change country

Help! I come from Denmark, but today I live in Germany. I can't change my country for Spotify. It says I have to do it on Facebook, but there it says Germany. In the past I paid for Spotify, but today I have stopped. Do any know how I can change? Do ...

Casual Listener

Help! I come from Denmark, but today I live in Germany. I can't change my country for Spotify. It says I have to do it on Facebook, but there it says Germany. In the past I paid for Spotify, but toda...

Larss

Casual Listener

269 Views

3 replies

0 likes

Account
  • 269 Views
  • 3 replies
  • 0 likes

Charged despite cancellation

Hi, I signed up for a premium trial which I then cancelled before the renewal date. I have noticed that I have still been charged £9.99 despite cancelling my premium subscription. I would appreciate a refund as soon as possible please. Thank you kind...

Newbie

Hi,   I signed up for a premium trial which I then cancelled before the renewal date. I have noticed that I have still been charged £9.99 despite cancelling my premium subscription.   I...

atom1989

Community Legend

169 Views

1 replies

0 likes

Subscription
  • 169 Views
  • 1 replies
  • 0 likes

Solved!! 30 day premium trial pay?

I just cancelled my 30 day premium trial before the cancellation date. Does this mean I still have to pay because I can't afford to pay for it?

Casual Listener

I just cancelled my 30 day premium trial before the cancellation date. Does this mean I still have to pay because I can't afford to pay for it?

MattSuda

Spotify Star

412 Views

3 replies

0 likes

  • 412 Views
  • 3 replies
  • 0 likes

My Account has been disabled and Spotify never replies to my Case

Everytime I contact spotify they never answer my requestMy account has been disabled and I want to know the reasonI had to create a new account just to post this My Case Number: # 02738606

Regular

Everytime I contact spotify they never answer my request My account has been disabled and I want to know the reason I had to create a new account just to post this   My Case Number: # 0...

Pete

Roadie

495 Views

9 replies

0 likes

Account
Login
Other
  • 495 Views
  • 9 replies
  • 0 likes

Hacked my account

Hi!Someone is using my Spotify without my knowledge... I don't know who or what. Is it hacked? What to do about it? I changed my password but still someone is using it.. Please some help,Best Regards

Casual Listener

Hi! Someone is using my Spotify without my knowledge... I don't know who or what. Is it hacked? What to do about it? I changed my password but still someone is using it.. Please some help, Best R...

leroy93

Casual Listener

305 Views

2 replies

0 likes

Account
  • 305 Views
  • 2 replies
  • 0 likes

Notifications are always only about one genre

The notifications that spotify sends me via email or via the app recommending or inforing me of new releases are always about the same genre: Sleep soundsRelaxationMeditation I have several playlists and one is a chill out playlist with these kind of...

Casual Listener

The notifications that spotify sends me via email or via the app recommending or inforing me of new releases are always about the same genre:   Sleep sounds Relaxation Meditation   I ...

zooto68

Casual Listener

201 Views

1 replies

0 likes

Account
  • 201 Views
  • 1 replies
  • 0 likes