Locked out of account

[lil-druma-gal]

Hi guys,

I'm abroad at the moment and so spotify won't work unless I change the country on my profile. I know what I need to do to fix it, but when  I try and log in on the website, I get this error message:

{"msg":"","error":"This form has expired.  Please reload the page and try again.","redirect":"\/us\/account\/overview\/"}

Can anyone help as I can't figure out how I'm supposed to change the profile if I can't even sign in...

Thanks!

[MattSuda]

It's working fine for me.

Can you try logging into the page below:

https://www.spotify.com/accounts/profile/

Also try using another browser if you can.

Do you still have the same problem?

[lil-druma-gal]

I changed browser and it lets me log in now. Thanks for that.

But when I go to change the country, it says I have to update my payment details, although I only use the free version. Any ideas?

Thanks for your help 🙂

[MattSuda · Accepted solution]

I suggest you contact support so they can help you with this

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[lil-druma-gal]

Thanks, I've sent a message. Fingers crossed!

[MattSuda]

You're welcome