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[224agmfqlpvqwu7]

Plan

Premium

Country

 USA

Device

Google Pixel 2 XL is working fine, but my computer app is having problems

Operating System

Windows 10

My Question or Issue

 I can't log in. I tried resetting my password, verifying my email, logging in using my username, and logging in through Facebook. I'm afraid to log out of my phone app because I'm afraid I won't be able to get back in. I literally just started paying for premium and now I can't even use your stupid service. Fix it, Spotify. 

[Billy-J]

Hey @224agmfqlpvqwu7, and welcome to the community.

Hope you’re doing great!

It seems like this is an issue with the app. Could you let me know what error message you are facing (feel free to send screenshots)?

Also, let’s do some troubleshooting. Could you try a clean reinstall of the app? Just follow these steps. 

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

Let me know how this goes 🙂