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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419980 Views
  • 965 replies
  • 108 likes
  • Account
  • 419980 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185707 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185707 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103215 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103215 Views
  • 69 replies
  • 10 likes

Superuser Contribution Cant log in because offline mode is already active.

Hello everyone! I couldnt log in to my account because is already set offline mode. I try on phone and on desktop. I log out on every devices. Log in via facebook dont work, with mail only on desktop. App say "you are in offline mode, set online". Ho...

  • Casual Listener
  • Hello everyone!  I couldnt log in to my account because is already set offline mode. I try on phone and on desktop. I log out on every devices. Log in via facebook dont work, with mail only on ...
  • Melody
  • Spotify
  • 830 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Premium
  • 830 Views
  • 6 replies
  • 0 likes

Facebook account and mail account

PlanPremiumCountry DeviceSamsung Galaxy S8+Operating SystemWindows 10 My Question or IssueHi i have a one facebook premium account with 11151304017 account id and one more account with technobecet account name. My problem is i can't merge this two ac...

  • Visitor
  • Plan Premium Country   Device Samsung Galaxy S8+ Operating System Windows 10   My Question or Issue Hi i have a one facebook premium account with 11151304017 account id and one mo...
  • Loxer
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
  • 272 Views
  • 1 replies
  • 0 likes

Solved!! My username is a bunch of random letters and numbers

Made a new account, set my username as jieokamoto instead, I got this.^For some reason mobile shows my username correctly but whenever i try to log in with my username it doesn't work. Had to use my email to login.

  • Newbie
  • Made a new account, set my username as jieokamoto instead, I got this. ^For some reason mobile shows my username correctly but whenever i try to log in with my username it doesn't work. Had to u...
  • LordDorkwad5
  • Newbie
  • 18241 Views
  • 18 replies
  • 2 likes
  • 18241 Views
  • 18 replies
  • 2 likes

Username Problems

I have tried making three accounts today but everytime, the username shows up as a crazy number. How do I fix this

  • Newbie
  • I have tried making three accounts today but everytime, the username shows up as a crazy number. How do I fix this 😞
  • Noah
  • Spotify Star
  • 512 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 512 Views
  • 1 replies
  • 0 likes

Unable to log in with username

PlanPremium I recently bought premium, for the 3 month trial for $0.99. I mainly use my phone for Spotify but I downloaded it on my iPad to have more than one devices. I forgot my password (really bad at keeping up with it... lol) and reset it. blah ...

  • Casual Listener
  •   Plan Premium      I recently bought premium, for the 3 month trial for $0.99. I mainly use my phone for Spotify but I downloaded it on my iPad to have more than one devices...
  • Honiebeex
  • Casual Listener
  • 556 Views
  • 2 replies
  • 0 likes
  • Account
  • 556 Views
  • 2 replies
  • 0 likes

Solved!! Devices offline

Não consigo mais baixar minhas playlist, após o download uma mensagem é exibida dizendo que já tenho três dispositivos offline. Já entrei no site e removi todos os dispositivos offline e reinstalei o app, mesmo assim continua aparecendo a mensagem.O ...

  • Casual Listener
  • Não consigo mais baixar minhas playlist, após o download uma mensagem é exibida dizendo que já tenho três dispositivos offline. Já entrei no site e removi todos os dispositivos offline e reinstalei o...
  • JustHear
  • Casual Listener
  • 446 Views
  • 2 replies
  • 0 likes
  • Account
  • 446 Views
  • 2 replies
  • 0 likes

Menu from Android Auto doesn't work when offline

PlanPremiumCountry CanadaDeviceSamsung j7 2016Operating SystemAndroid 7.0 My Question or Issue When playing spotify through android auto, if spotify is set to offline mode, the menu does not work. It gets stuck loading and just says "Getting your sel...

  • Newbie
  • Plan Premium Country  Canada Device Samsung j7 2016 Operating System Android 7.0   My Question or Issue  When playing spotify through android auto, if spotify is set to offli...
  • LarryLaffer
  • Newbie
  • 341 Views
  • 1 replies
  • 1 likes
  • Other
  • 341 Views
  • 1 replies
  • 1 likes

Recently played artists STILL not functioning properly

I’m disappointed that Spotify has decided this issue is fixed when the function is still not working as it was before and therefore not informative. Before it would show artists played even from a playlist. Now it just shows artists that you specific...

  • Casual Listener
  • I’m disappointed that Spotify has decided this issue is fixed when the function is still not working as it was before and therefore not informative. Before it would show artists played even from a pl...
  • BlaMeese
  • Gig Goer
  • 498 Views
  • 1 replies
  • 2 likes
  • Other
    Premium
  • 498 Views
  • 1 replies
  • 2 likes

Free Account artist playlist you cant see

PlanFreeCountryUsaOperating SystemAndroid My Question or IssueSuggestion!! I use Spotify free account and since you made the new layout changes for the app a feature that I use to be able to use is gone unless I become a premium user. Artist create p...

  • Newbie
  • Plan Free Country Usa Operating System Android  My Question or Issue Suggestion!! I use Spotify free account and since you made the new layout changes for the app a feature that I use to ...
  • BlaMeese
  • Gig Goer
  • 436 Views
  • 1 replies
  • 0 likes
  • Free
  • 436 Views
  • 1 replies
  • 0 likes

need help with disconnecting a Facebook account to a Spotify account I no longer have

PlanPremiumCountry BrazilDeviceAndroidMy Question or Issue Hi, the title pretty much describes what I need help with.I use a family plan and lost my first account ( don't remember the email and password)I switched the first account with a old one (fr...

  • Newbie
  • Plan Premium Country  Brazil Device Android My Question or Issue  Hi, the title pretty much describes what I need help with. I use a family plan and lost my first account ( don't re...
  • BlaMeese
  • Gig Goer
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
  • 225 Views
  • 1 replies
  • 0 likes

Im a premium user

Hi there I am already a premium user I am chgarged 930227 Jun 2018Spotify P067DA133A Stockholm$14.99I recently upgraded to an S9 Samsung phone and now i cannot use this service I am paying for I cannot cancel as it tells me i need to be a premium use...

  • Visitor
  • Hi there I am already a premium user I am chgarged  9302 27 Jun 2018 Spotify P067DA133A Stockholm $14.99 I recently upgraded to an S9 Samsung phone and now i cannot use this service...
  • BlaMeese
  • Gig Goer
  • 216 Views
  • 1 replies
  • 0 likes
  • Premium
  • 216 Views
  • 1 replies
  • 0 likes

Registered brand new free account, already got someone's "Home Speaker" linked to my account!

Plan: FreeCountry: US Decided to give spotify another try, since I was getting someone else's "office speaker" in my account, so I cancelled my premium, and registered a brand new account. New email, new password, never used before online. No FB link...

  • Music Fan
  • Plan: Free Country: US   Decided to give spotify another try, since I was getting someone else's "office speaker" in my account, so I cancelled my premium, and registered a brand new account....
  • Maxim
  • Spotify Star
  • 509 Views
  • 5 replies
  • 0 likes
  • Account
  • 509 Views
  • 5 replies
  • 0 likes

Can't change country location

PlanFreeCountry MexicoDeviceXiaomi RedmiOperating SystemAndroid My Question or Issue The option to change country or location simply won't allow me any option to change in edit profile. My account logged me out of the app too so I can't log back in. ...

  • Casual Listener
  • Plan Free Country  Mexico Device Xiaomi Redmi Operating System Android   My Question or Issue  The option to change country or location simply won't allow me any option to ch...
  • Loxer
  • Community Legend
  • 1612 Views
  • 5 replies
  • 0 likes
  • Login
  • 1612 Views
  • 5 replies
  • 0 likes

Solved!! Missing Playlists

A few months ago someone hacked my account, and started ruthlessly deleting my playlists. Once over the initial initial horror, I was thankful to see that I could recover my playlists. Which I did.However at some point over the past month, they have ...

  • Casual Listener
  •  A few months ago someone hacked my account, and started ruthlessly deleting my playlists.  Once over the initial initial horror, I was thankful to see that I could recover my playl...
  • Loxer
  • Community Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • Account
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Social] Find Users with similar Music

how do I find people the code I used does not work it is frustratingFreeFree/premiumcountry USA Operating System(Windows 10) My Question or Issue how do I find people the code I used does not work it is frustrating?

  • Songwriter
  • how do I find people the code I used does not work it is frustrating Free Free/premium country  USA     Operating System (Windows 10)   My Question or Issue  ...
  • SergioDavid
  • Roadie
  • 297 Views
  • 1 replies
  • 0 likes
  • Other
  • 297 Views
  • 1 replies
  • 0 likes

Solved!! Premium password

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently got i new Spotify Premium account, because my last one was trough my old internet provider, today my Spotify trough my TV did not w...

  • Visitor
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I recently got i new Spotify Premium account, ...
  • Loxer
  • Community Legend
  • 1164 Views
  • 3 replies
  • 0 likes
  • Account
  • 1164 Views
  • 3 replies
  • 0 likes

Cant use facebook on Account

PlanPremiumCountry AustraliaOperating SystemWindows 10 My Question or Issue Well, years ago I logged into Spotify with a Facebook account because I was too slack to make an account, never used it and went on. Wanted to get premium today so I made a n...

  • Newbie
  • Plan Premium Country  Australia Operating System Windows 10   My Question or Issue  Well, years ago I logged into Spotify with a Facebook account because I was too slack to mak...
  • Loxer
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 231 Views
  • 1 replies
  • 0 likes

Inaccessible premium account

I have an issue where there is no possible way for me to access an account which is currently on premium subscription. Its email was changed to an unknown one, and the support staff I got on chat with said the email was reset to my old one. This was ...

  • Newbie
  •  I have an issue where there is no possible way for me to access an account which is currently on premium subscription. Its email was changed to an unknown one, and the support staff I got ...
  • Loxer
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 267 Views
  • 1 replies
  • 0 likes

Multiple people using my account

Not sure how but multiple people or 1 person with multiple devices has my spotify account info. Adds multiple playlists daily, changes my music while I'm listening. All other devices than MY LG G5 need to be removed. They added spotidy family as well...

  • Newbie
  • Not sure how but multiple people or 1 person with multiple devices has my spotify account info. Adds multiple playlists daily, changes my music while I'm listening. All other devices than MY LG G5 ne...
  • Loxer
  • Community Legend
  • 499 Views
  • 1 replies
  • 0 likes
  • Account
  • 499 Views
  • 1 replies
  • 0 likes

Solved!! Merging two accounts

PlanPremiumCountryTurkeyDeviceSamsung Galaxy S8+Operating SystemWindows 10 My Question or IssueI have two Spotify accounts. One of them is connected with facebook and the other is created with my mail address. I have to merge these two accounts and w...

  • Visitor
  • Plan Premium Country Turkey Device Samsung Galaxy S8+ Operating System Windows 10   My Question or Issue I have two Spotify accounts. One of them is connected with facebook and the oth...
  • Loxer
  • Community Legend
  • 35406 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 35406 Views
  • 1 replies
  • 0 likes