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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 335200 Views
  • 890 replies
  • 105 likes
  • Account
  • 335200 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147862 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147862 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 86044 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 86044 Views
  • 68 replies
  • 9 likes

Superuser Contribution Error al pagar cuenta premium

Al ingresar método de pago me marca el mensaje "Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro método de pago..." pero no puedo pagarlo con ninguna tarjeta. Alguien sabe como resolverlo???

  • Newbie
  • Al ingresar método de pago me marca el mensaje "Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro método de pago..." pero no puedo pagarlo con ninguna  tarjeta. Alguien sabe como r...
  • Alfredo
  • Roadie
  • 326 Views
  • 1 replies
  • 1 likes
  • 326 Views
  • 1 replies
  • 1 likes

Linked device despite logging out everywhere

For over a year I have tried multiple times to log into Spotify on my PlayStation. And I can never do so as I get a notice to say “Spotify account already linked. Switch to the PlayStation Network or Sony Entertainment Network account linked with thi...

  • Casual Listener
  • For over a year I have tried multiple times to log into Spotify on my PlayStation. And I can never do so as I get a notice to say “Spotify account already linked. Switch to the PlayStation Network or...
  • tessattwood
  • Casual Listener
  • 255 Views
  • 2 replies
  • 0 likes
  • Account
  • 255 Views
  • 2 replies
  • 0 likes

Superuser Contribution premium Family non funziona

Buongiornonon riesco a capire perchè da una settimana è stato sospeso il mio abbonamento a premium Family. Non mi è arrivato nessun avviso di pagamento in sospeso, come posso fare per riattivare senza rifare la procedura di riconsegna a i miei altri ...

  • Newbie
  • Buongiorno non riesco a capire perchè da una settimana è stato sospeso il mio abbonamento a premium Family.  Non mi è arrivato nessun avviso di pagamento in sospeso,  come posso fare per...
  • Alfredo
  • Roadie
  • 428 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 428 Views
  • 1 replies
  • 0 likes

Superuser Contribution all my songs literally disappear

minhas músicas desapareceram,o que eu devo fazer?my songs have disappeared, what should I do?

  • Newbie
  • minhas músicas desapareceram,o que eu devo fazer? my songs have disappeared, what should I do?
  • Alfredo
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can no longer log in to Spotify on Onkyo TX-NR709

I try to run official Spotify App on the Onkyo TX-NR709 receiver, enter the user/pass and get an error. This used to work... How can I play Spotify songs on my receiver without physically connecting my phone through a cable? Thanks!

  • Newbie
  • I try to run official Spotify App on the Onkyo TX-NR709 receiver, enter the user/pass and get an error.  This used to work...   How can I play Spotify songs on my receiver without physica...
  • Alfredo
  • Roadie
  • 931 Views
  • 1 replies
  • 0 likes
  • Other
  • 931 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist says 112 songs total but way is actually way less when I open it. Where's my music?

Opened up my spotify app on my phone and went to a playlist that has over 100 songs. When I scrolled through, I noticed that there were may be only about 50 songs. I have other playlists too that have a lot of songs missing. Where did my music go?

  • Newbie
  • Opened up my spotify app on my phone and went to a playlist that has over 100 songs. When I scrolled through, I noticed that there were may be only about 50 songs. I have other playlists too that hav...
  • Alfredo
  • Roadie
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm in Germany with a German IP address but can't change country in my profile (formerly GB)

Hi, I moved to Germany one month ago. Tried to update my account from GB to Germany but 'Edit Profile' is locked to GB. Can't change my payment method due to that either. How can I change this?

  • Newbie
  • Hi,   I moved to Germany one month ago. Tried to update my account from GB to Germany but 'Edit Profile' is locked to GB. Can't change my payment method due to that either. How can I chan...
  • Alfredo
  • Roadie
  • 438 Views
  • 1 replies
  • 0 likes
  • Account
  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo acceder a premium familiar .

No puedo acceder a premion familiar ya elimine otra cuenta q tenia abierta, pero igual no me deja ser parte de premium familiar . Que debo hacer?

  • Newbie
  • No puedo acceder a premion familiar ya elimine otra cuenta q tenia abierta, pero igual no me deja ser parte de premium familiar . Que debo hacer? 
  • Alfredo
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

SONGS PASS AUTOMATICALY WITHOUT PLAY

IN ZERO SECOND SONG PASS.. ALL THE LİST PASSED İN A MİNUTE. AS İF SOME ONE PUSH THE NEXT BUTTON CONTİNUOUS. PLEASE HELP

  • Newbie
  • IN ZERO SECOND SONG PASS.. ALL THE LİST PASSED İN A MİNUTE. AS İF SOME ONE PUSH THE NEXT BUTTON CONTİNUOUS. PLEASE HELP
  • EpiCoolerMan
  • Newbie
  • 317 Views
  • 2 replies
  • 0 likes
  • 317 Views
  • 2 replies
  • 0 likes

Can't log in

HelloIt's been 1 week since I got this problem.I try to log in spotify on my PC, I enter the right mail and the right password (I just changed it to be sure) and spotify goes a little darker (like it's working or something) but stays like that foreve...

  • Newbie
  • Hello It's been 1 week since I got this problem. I try to log in spotify on my PC, I enter the right mail and the right password (I just changed it to be sure) and spotify goes a little darker (lik...
  • iasmimteixeira
  • Newbie
  • 390 Views
  • 2 replies
  • 0 likes
  • 390 Views
  • 2 replies
  • 0 likes

Subscription

Hi,I can not cancel my subscription, but money is taken from my bank account.What can I do?

  • Newbie
  • Hi, I can not cancel my subscription, but money is taken from my bank account. What can I do?
  • JackBeau
  • Composer
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Solved!! Premium subscription not showing

Hi. Have paid for premium, and my account on the website shows premium, but the app says free. Have logged out and back in and reinstalled the app. Any suggestion? Thanks.

  • Newbie
  • Hi. Have paid for premium, and my account on the website shows premium, but the app says free. Have logged out and back in and reinstalled the app. Any suggestion? Thanks. 
  • JackBeau
  • Composer
  • 1054 Views
  • 1 replies
  • 0 likes
  • 1054 Views
  • 1 replies
  • 0 likes

Please close all sessions currently logged into my account @staff

I woke up to some random phone playing music on my Spotify account. I already changed my password, but I don’t think their session is updating because they’re still controlling it. My username is jmeltz03. Thanks!

  • Newbie
  • I woke up to some random phone playing music on my Spotify account. I already changed my password, but I don’t think their session is updating because they’re still controlling it. My username is jme...
  • JackBeau
  • Composer
  • 395 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 395 Views
  • 1 replies
  • 0 likes

Changing My subscription To Student

Hello, I currently have spotify premium but am now a student. I got on the website in an attempt to change my subscription but i am not seeing the option to do so. In reading through the threads i see people talking about a NUS number. How do i begin...

  • Newbie
  •   Hello,   I currently have spotify premium but am now a student. I got on the website in an attempt to change my subscription but i am not seeing the option to do so. In reading th...
  • Bethany_Dawn
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login with my email but with my username

It's not a serious problem because I can login with my username and password but it's just a little bit weird that I can't login with my email and my password.Did somebody experience this issue?

  • Roadie
  • It's not a serious problem because I can login with my username and password but it's just a little bit weird that I can't login with my email and my password. Did somebody experience this issue?
  • Jack
  • Roadie
  • 417 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 417 Views
  • 3 replies
  • 0 likes

Purchased Premium but does not work

I have purchased premium and I have been paying for a long time. It is authomaticly paid by my credit card but I can not use my premium account. I tried everything but it is still not working. My e-mail account is *snip*

  • Newbie
  • I have purchased premium and I have been paying for a long time. It is authomaticly paid by my credit card but I can not use my premium account. I tried everything but it is still not working. My e-m...
  • JackBeau
  • Composer
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to connect Spotify to Facebook error

I've been trying to connect my Spotify with my Facebook for months now. That button on the settings, both on the phone and on the PC does not work. It did give me a window, but I had to do the trick with Windows short cut keys to move it to make it a...

  • Regular
  • I've been trying to connect my Spotify with my Facebook for months now. That button on the settings, both on the phone and on the PC does not work. It did give me a window, but I had to do the trick ...
  • evan2tears
  • Regular
  • 1673 Views
  • 8 replies
  • 1 likes
  • Account
    Login
    Premium
  • 1673 Views
  • 8 replies
  • 1 likes

How can I play on two devices at one time (same song)?

Hello! Is it possible to play music on two devices (speakers) at the same time? I want to for example play the same song both on my laptop and desktop computer in sync. Thanks

  • Newbie
  • Hello! Is it possible to play music on two devices (speakers) at the same time? I want to for example play the same song both on my laptop and desktop computer in sync. Thanks
  • Maxim
  • Spotify Star
  • 1556 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 1556 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Discovery list / Friday release radars not updating

Have tried the following: Closing Spotify and restarting (several times)Logging in and out (several times) I've searched a few threads and tried to find ways to report an issue, but come up blank. Not sure what else to try!

  • Newbie
  • Have tried the following:   Closing Spotify and restarting (several times) Logging in and out (several times)   I've searched a few threads and tried to find ways to report an iss...
  • furryzombie
  • Casual Listener
  • 784 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 784 Views
  • 3 replies
  • 0 likes

Solved!! Attempted Subscription Renewal -- Fee was deducted but renewal not shown

Spotify had issues deducting my Premium Subscription fee for this month, so I updated my payment mode. Spotify deducted the monthly fee, then denied subscription access. Appreciate if they could rectify this issue or issue a refund.

  • Casual Listener
  • Spotify had issues deducting my Premium Subscription fee for this month, so I updated my payment mode. Spotify deducted the monthly fee, then denied subscription access. Appreciate if they could rect...
  • Neonskies
  • Casual Listener
  • 607 Views
  • 2 replies
  • 0 likes
  • 607 Views
  • 2 replies
  • 0 likes