Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ashyslashy
  • Newbie
  • 389125 Views
  • 922 replies
  • 107 likes
  • Account
  • 389125 Views
  • 922 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1168479 Views
  • 119 replies
  • 111 likes
  • Account
  • 1168479 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98087 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98087 Views
  • 68 replies
  • 10 likes

Deleted playlist

PlanFree to PremiumCountry USDeviceiphone 7 My Question or IssueHi, i recently purchased the $.99 premium for 3 months deal, but it wasn’t showing up on my app. i figured if i logged out and then logged back in it might show up, however when i logged...

  • Newbie
  •   Plan Free to Premium Country  US Device iphone 7   My Question or Issue Hi, i recently purchased the $.99 premium for 3 months deal, but it wasn’t showing up on my app. i fi...
  • Loxer
  • Community Legend
  • 497 Views
  • 2 replies
  • 0 likes
  • 497 Views
  • 2 replies
  • 0 likes

Please help...Hacked

So i have had this issue and this SPOTIFY cant seem to help me without my Email THAT HAS BEEN HACKED, only way i can accses my account is via Facebook, but you cant cancel your payment method, you cant contact customer support without an email and fo...

  • Newbie
  •   So i have had this issue and this SPOTIFY cant seem to help me without my Email THAT HAS BEEN HACKED, only way i can accses my account is via Facebook, but you cant cancel your payment method...
  • Loxer
  • Community Legend
  • 629 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 629 Views
  • 2 replies
  • 0 likes

Issue with unknown music appearing

Since the introduction of Spotify devices my account is being messed around by the following- 1. Keeps stopping playback to tell me devices are available. I've not connected any, I'm not on a network it's randomly in the middle of nowhere on a bus or...

  • Newbie
  • Since the introduction of Spotify devices my account is being messed around by the following-    1. Keeps stopping playback to tell me devices are available. I've not connected any, I'm n...
  • Loxer
  • Community Legend
  • 548 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 548 Views
  • 1 replies
  • 0 likes

Cancel Old Account

PlanFree/PremiumPremiumCountry USADeviceSamsung Galaxy 9 Operating System My Question or IssueGot a new phone and was logged out of my premium account. I dont remember the passwords to the account nor do I remember the password to the email I used fo...

  • Newbie
  • Plan Free/Premium Premium Country  USA Device Samsung Galaxy 9   Operating System     My Question or Issue Got a new phone and was logged out of my premium account. I ...
  • calinn
  • Composer
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

Somebody is using my account even after i change password and force them out.

PlanPremiumCountry NorwayDevicePC, samsung 7sOperating SystemAndriod, windows My Question or Issue My music stops all the time saying there are another user playing on this account. I've change password twice and tried forcing them out. Who is using ...

  • Newbie
  •   Plan Premium Country  Norway Device PC, samsung 7s Operating System Andriod, windows   My Question or Issue   My music stops all the time saying there are another us...
  • Maxim
  • Spotify Star
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Following a blank playlist?

PlanPremiumCountry USADevice(PC)Operating System(Windows 10) My Question or Issue I've starting following a playlist but I've never seen it before it just popped up today on my list. Is it possible that someone could be on my account? Playlist URL:ht...

  • Newbie
  •   Plan Premium Country  USA Device (PC) Operating System (Windows 10)   My Question or Issue  I've starting following a playlist but I've never seen it before it just p...
  • Maxim
  • Spotify Star
  • 756 Views
  • 1 replies
  • 0 likes
  • Other
  • 756 Views
  • 1 replies
  • 0 likes

Solved!! No puedo agregar un familiar a mi cuenta Premium

Hola, hace una semana me llego este mensaje a mi correo:Me llamo la atención y quise hacer algo para solucionarlo pero no encontre como, asi que me desespere y lo olvide, hasta hoy que mi familiar ya no tiene spotify premium. Le volvi a mandar la inv...

spotif.png
  • Visitor
  • Hola, hace una semana me llego este mensaje a mi correo: Me llamo la atención y quise hacer algo para solucionarlo pero no encontre como, asi que me desespere y lo olvide, hasta hoy que mi familia...
  • iy_3qkso6-n8l
  • Newbie
  • 47880 Views
  • 40 replies
  • 5 likes
  • Account
    Premium
    Subscription
  • 47880 Views
  • 40 replies
  • 5 likes

Superuser Contribution Mi aplicacion en Android no funciona

Plan Premium en Monterrey, Mexico.Dispositivo: Moto Z PlaySistema Operativo: Android 7.1.1Mi problema es que, al abrir la aplicacion en mi android se queda la pantalla en **bleep** sin hacer nada, posteriormente me aparece la leyenda "Spotify no resp...

  • Newbie
  • Plan Premium en Monterrey, Mexico. Dispositivo: Moto Z Play Sistema Operativo: Android 7.1.1 Mi problema es que, al abrir la aplicacion en mi android se queda la pantalla en **bleep*...
  • JulianA_Bogota
  • Roadie
  • 1946 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
  • 1946 Views
  • 1 replies
  • 1 likes

Superuser Contribution Music Videos

PlanPremiumCountryCanada DevicePixel My Question or IssueGive me the option to turn to videos off in playlists or at least make it so they don't play when the phone is in lock screen. Such a dumb option to force on to people who just want to listen t...

  • Newbie
  • Plan Premium Country Canada  Device Pixel     My Question or Issue Give me the option to turn to videos off in playlists or at least make it so they don't play when the phone ...
  • JulianA_Bogota
  • Roadie
  • 1765 Views
  • 1 replies
  • 0 likes
  • 1765 Views
  • 1 replies
  • 0 likes

Superuser Contribution All playlists disappeared

All playlists disappeared if I login from computer or phone. I am sure that this is the correct account.

  • Newbie
  • All playlists disappeared if I login from computer or phone. I am sure that this is the correct account.
  • JulianA_Bogota
  • Roadie
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution No sale mi nombre de perfil en búsqueda

Les digo a mis amigos que busquen mi perfil de Spotify por mi nombre de perfil que es: Alex Febrero, pero no aparece en búsquedas. Tampoco aparece poniendo mi ID, ¿a qué se debe esto? Algunos piensan que no uso Spotify por este motivo

  • Newbie
  • Les digo a mis amigos que busquen mi perfil de Spotify por mi nombre de perfil que es: Alex Febrero, pero no aparece en búsquedas. Tampoco aparece poniendo mi ID, ¿a qué se debe esto? Algunos piensan...
  • JulianA_Bogota
  • Roadie
  • 886 Views
  • 1 replies
  • 0 likes
  • 886 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle Repeating

Spotify shuffle seems to be repeating the same 100 or so songs, I have a playlist with about 1,000 songs and spotify only plays the first hundred or so but it only does this when on shuffle. I tried following the solution found on this post which has...

  • Casual Listener
  • Spotify shuffle seems to be repeating the same 100 or so songs, I have a playlist with about 1,000 songs and spotify only plays the first hundred or so but it only does this when on sh...
  • JulianA_Bogota
  • Roadie
  • 597 Views
  • 1 replies
  • 0 likes
  • Other
  • 597 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t login into my account

Plan Premium Country Malaysia Device iPhone 6 Operating System iOS 11.4 My Question or Issue Hi, yesterday I changed my spotify acc email to another email, because the mail service of my old email is dead (ovi mail) then I became a premium user. This...

  • Visitor
  • Plan Premium Country  Malaysia Device iPhone 6 Operating System iOS 11.4   My Question or Issue  Hi, yesterday I changed my spotify acc email to another email, beca...
  • JulianA_Bogota
  • Roadie
  • 600 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 600 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2FA for new logins from unrecognized devices or account changes and also upgrade Spotify security

1. Spotify should consider implementing 2FA for logins and account changes. 2. A log of the IP address for Account or Play access should be kept and be available to the user to see where the logins came from. My account was recently hacked and change...

  • Casual Listener
  • 1. Spotify should consider implementing 2FA for logins and account changes.   2. A log of the IP address for Account or Play access should be kept and be available to the user to see wher...
  • JulianA_Bogota
  • Roadie
  • 706 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Security
    Subscription
  • 706 Views
  • 1 replies
  • 1 likes

Superuser Contribution CAPTCHA and Facebook profile data processing

A CAPTCHA when I login using a VALID USERNAME / PASSWORD combo?AND I login from the SAME IP where I do 50% of my listening, is that a good customer experience?AND after I am logged in, and request to download my private data, you ONCE AGAIN come up w...

  • Casual Listener
  • ...o I get in direct contact with Spotify, obviously, I don't want to divulge my real identity on a public forum.
  • JulianA_Bogota
  • Roadie
  • 316 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution "None of your Facebook friends are on Spotify"

Friends feed work correctly only with a bunch of old Facebook friends. If I click on "Find Friends" it says me "None of your Facebook friends are on Spotify". I tryed to solve the problem both adding new friends manually and updating Facebook app Dat...

  • Newbie
  • Friends feed work correctly only with a bunch of old Facebook friends. If I click on "Find Friends" it says me "None of your Facebook friends are on Spotify". I tryed to solve the problem both a...
  • JulianA_Bogota
  • Roadie
  • 928 Views
  • 1 replies
  • 0 likes
  • Account
  • 928 Views
  • 1 replies
  • 0 likes

Postal/ZIP code uneditable

Dear,I would like to let someone manually change my Postal code to 2800 MECHELEN, Belgium. I've look through the other posts of people around the forums but I'm unable to edit mine due not seeing the edit button near my Postal code.Right now it's inc...

  • Casual Listener
  • Dear, I would like to let someone manually change my Postal code to 2800 MECHELEN, Belgium.  I've look through the other posts of people around the forums but I'm unable to edit mine due not se...
  • chboon
  • Casual Listener
  • 647 Views
  • 2 replies
  • 0 likes
  • Account
  • 647 Views
  • 2 replies
  • 0 likes

Lost account still paying

Phone upgrade lost account still paying 

  • Newbie
  • Phone upgrade lost account still paying  
  • Bittencourt
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Previous Year in Music/"wrapped" playlists?

Hello! My question is: Is it possible to see your own personal "year in music" playlists from previous years if you haven't made them yet? Let's say I want to see what songs I listened to the most in 2014, will I be able to? /Elias

  • Newbie
  • Hello!   My question is: Is it possible to see your own personal "year in music" playlists from previous years if you haven't made them yet? Let's say I want to see what songs I listened to th...
  • Julian
  • Moderator
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

How can I reach the Support Team??

I use Spotify via Facebook and in Facebook I was regisitered with an old email adress to which I do not have any access anymore. Now I changed the email adress in Facebook but in my spotify profile it doesnt update the email adress although Ive alrea...

  • Regular
  • I use Spotify via Facebook and in Facebook I was regisitered with an old email adress to which I do not have any access anymore. Now I changed the email adress in Facebook but in my spotify profile i...
  • Loxer
  • Community Legend
  • 330 Views
  • 3 replies
  • 0 likes
  • Account
  • 330 Views
  • 3 replies
  • 0 likes