Account got hacked

[jerem64]

Plan

Premium

Country

 France

My Question or Issue

 Hello,

My account got hacked and the hacker changed the email adress with his...

I've been reporting the issue twice with the forms but in the end it keeps telling me that I'll be contacted on the email adress wich is the hacker's.

I have to connect via facebook all the time and this guy keeps connecting on my account. Can you fix this and email me something to reset my password on my previous email adress ?

[Loxer · Accepted solution]

Hi there, thanks for coming to the Spotify Community.

I’m sorry to hear you think someone else has gained access to your Spotify account. Please check out the FAQ page ”Someone else has gained access to my account” here for the next steps to take.

If is necessary, to contact support, please fill out the online contact form. If, for whatever reason you would prefer not to, or you cannot use the form, support can also be reached on twitter by reaching out to @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.
Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.

Thanks!