Having trouble seeing your Wrapped stories? To fix this, update the Spotify app to the latest version.

Find more info on our community FAQ.

Log in Loop.

Log in Loop.

So I can log in via the Web broswer no issue, I can log in on my PS4, PS3 and an Xbox One no issues. BUT When I try to log into my Phone it is an endless loop.


Now it was working before this and today nothing. I enter my username and password it says logging in and then returns me to the account log in selection screen.


So I enter my email and password and it just says logging in then stops and pressing it again does the same thing. it says logging in for 2 seconds then just stops.



Why all of a sudden has this happened. One day it works perfect and still works perfect on every other divice I try, but not my phone today.

1 Reply

Hey @BTHRZeroX, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what we can suggest!

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts