Log in- error 408

[FrökenHagen]

I have problems to log in on my app- and I do not want to use my facebook account.. I got error 408? What should I do? I can log in on my computer.

[krautsauce]

I'm having the same issues, I can't log in on my phone. 

[meahtenoha]

Hi Krautsauce - Where exactly are you trying to access Spotify from? Are you currently outside of Germany?

Also, in order to stream music and sync offline playlists on your mobile you'll need a Premium subscription. You'll be able to travel abroad no problem as well. 

[beserra]

Hi, 

I've got the same problem here. Spotify used to work perfectly but, all at sudden, I can't log in anymore.

[Sam]

Beserra - Your account says you're based in the US, where are you trying to access Spotify from?

[mifetero]

I have a premium account which is registered in the US but for some reason I am not able to use Spotify in Argentina. My PC app says that I need to upgrade and on my iPhone I get error 408. Help!

[TheDobs]

Hey,

I also get this error. I just moved from Germany to Sweden one month ago. I changed the country to Sweden in my profile as suggested but I still can not login.

Thank you for your help in advance!

Best regards,

Dobs

[Richard]

Hey guys, just a reminder that our contact form may the best place to head for account issues like this. We can probably be more helpful via email than across a public forum.

[beserra]

Yes, indeed I'm accessing from abroad, since I'm spending a few months here for work. What should I do?

[Richard]

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@beserra wrote:

Yes, indeed I'm accessing from abroad, since I'm spending a few months here for work. What should I do?

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Since you're using a Free account, you'll only be able to use your account abroad for 14 days. To use Spotify in a different country, you'd need to sign up for a paid subscription.

[imske3000]

Hi Richard,

I also have Error 408.

I have had Spotify for a few months with no problems, however recently i did travel to the USA and I also downloaded iOS 6 from iTunes.

Can you help me with this?

[meahtenoha]

Hi imske3000 - Where are you using Spotify from currently? Your account is registered in the US so that could be your problem. 

You can change your country by updating your credit card details via your subscription page. You won't be charged--it will just change your settings. 

[Jamesbarclay]

I have a similar problem. I created my account in Europe, but I actually live in australia. Now that I'm back home I can't login at all. I setup my account using my facebook details so I can't login to change my current location. I'm definitely not using a proxy.

[Jamesbarclay]

All sorted! No need for a reply:) just logged on on here and changed my location.

[wiximan]

Richard- I am PREMIUM and i have this problem when I try to log on.

i subscribed as French and I am traveling to Argentina;

Please HELP

A

[Richard]

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@wiximan wrote:

Richard- I am PREMIUM and i have this problem when I try to log on.

i subscribed as French and I am traveling to Argentina;

Please HELP

A

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Are you still having this issue? Where are you connecting from at the moment?

[user-removed]

Having error 408 on iphone. Live in norway, but are now in USA.

What should i do?

[Peter__]

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@user-removed wrote:
Having error 408 on iphone. Live in norway, but are now in USA.

What should i do?

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Hey! Welcome to the community 🙂 

I would suggest that you have a read at this FAQ.

Do you have a premium account?

Peter

[stoopidnoodle]

Any idea how to have them change it? I am in the US Virgin Islands, but Spotify gives me the 408 error.

[Richard]

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@stoopidnoodle wrote:

Any idea how to have them change it? I am in the US Virgin Islands, but Spotify gives me the 408 error.

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Spotify isn't currently rolled out to some overseas territories such as the US Virgin Islands I'm afraid.

But hopefully we'll have this changed in the future.

[MarcelloGoiaba]

I created the spotify account when I was in the Uk. As it didn't work in Ireland I just deleted the app, now it is available here I can't log in gives me the 408 error, it is so annoying. Going to delete the app again. I guess I am not missing much