Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Logged out due to failed transfer?

Logged out due to failed transfer?

Today I saw that I was logged out from my premium account on both my MacBook and telephone. I tried to log in again, I tried to reset my password, but it's not possible. 

I checked my Spotify payments and saw that the automatic transfer of this month failed. In the afternoon I finalized the transfer, so it is now paid.

 

Is the failed transfer the reason why I am logged out? And when will I be able to log in again?

Reply
1 Reply

Hey @Brio1, thanks for reaching out to the Community!

 

Are you paying for Spotify Premium through Spotify directly, or from a third party (carrier, or a different service)?

 

Also, you mentioned that the transfer has been finalized - if that's the case, try resetting your password here and try logging back in.

 

Keep me updated 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts