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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14919 Views

7 replies

11 likes

Security
  • 14919 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554953 Views

991 replies

116 likes

Account
  • 554953 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131282 Views

74 replies

12 likes

Account
Login
Premium
  • 131282 Views
  • 74 replies
  • 12 likes

Solved!! Text message scam

Hi, I just received a SMS message from "Spotify" about a suspicious action linked to my phone number and they asked me to click on a link or they will suspend my account?!Is it fake ? Thank you, Sam

Casual Listener

Hi, I just received a SMS message from "Spotify" about a suspicious action linked to my phone number and they asked me to click on a link or they will suspend my account?! Is it fake ?   Than...

mrrobineau89

Casual Listener

12305 Views

3 replies

0 likes

Account
  • 12305 Views
  • 3 replies
  • 0 likes

COBRO EN DOLARES

OBTUVE EL PLAN PREMIUM, A 28.90 SOLES COMO INDICA EN SU PUBLICIDAD, PERO ME ESTÁN COBRANDO EN DÓLARES, Y QUIERO QUE ME COBREN EN MI MONEDA LOCAL QUE ES EN SOLES. PlanPremiumCountryPeru

Visitor

OBTUVE EL PLAN PREMIUM, A 28.90 SOLES COMO INDICA EN SU PUBLICIDAD, PERO ME ESTÁN COBRANDO EN DÓLARES, Y QUIERO QUE ME COBREN EN MI MONEDA LOCAL QUE ES EN SOLES.       Plan Premiu...

donbergaaas

Composer

1017 Views

2 replies

0 likes

Account
  • 1017 Views
  • 2 replies
  • 0 likes

Two accounts?

Hello, after many years of living off of the free account and using Spotify only rarely, I signed up for the free trial of Premium about a month ago and loved it. This morning I could not remember my password or remember if I had signed up with Faceb...

Visitor

Hello, after many years of living off of the free account and using Spotify only rarely, I signed up for the free trial of Premium about a month ago and loved it.  This morning I could not remem...

Brunelicia

Community Legend

387 Views

1 replies

0 likes

Account
  • 387 Views
  • 1 replies
  • 0 likes

Solved!! Linking to facebook & unable to find friends

Hello,years back I had a facebook account with the same email I have today. I think I already linked my spotify to facebook back then, and I'm trying to do it again, but my username stays a number and not my facebook account, and as a a sideeffect, I...

Casual Listener

Hello, years back I had a facebook account with the same email I have today.  I think I already linked my spotify to facebook back then, and I'm trying to do it again, but my username stays a n...

Rene01

Community Legend

654 Views

3 replies

0 likes

Account
  • 654 Views
  • 3 replies
  • 0 likes

Songs and playlists lost--replaced by new songs and playlists

Hello, Today I logged into Spotify to find that my playlists were all deleted (including My Discover Weekly) and replaced with playlists I did not create (containing songs I don't listen to). I checked my "Songs" folder and noticed that many new song...

Newbie

Hello,   Today I logged into Spotify to find that my playlists were all deleted (including My Discover Weekly) and replaced with playlists I did not create (containing songs I don't listen to)...

OneByBoo

Roadie

519 Views

1 replies

0 likes

Account
  • 519 Views
  • 1 replies
  • 0 likes

Cuando busco mi usuario desde otra cuenta no aparece

PlanFreeCountryColombia My Question or IssueCree un nuevo usuario de Spotify y al buscarlo desde otra cuenta la plataforma me dice que no encuentra ningún resultado. ¿Porqué ocurre esto?

Visitor

Plan Free Country Colombia   My Question or Issue Cree un nuevo usuario de Spotify y al buscarlo desde otra cuenta la plataforma me dice que no encuentra ningún resultado. ¿Porqué ocurre e...

Luan

Spotify Star

806 Views

1 replies

0 likes

Account
  • 806 Views
  • 1 replies
  • 0 likes

Solved!! Registering Spotify Premium with Spark

My spark plan has changed, but still has Spotify Premium. I go to Register. Enter my mobile number, and cant get any further than this message: 'Looks like you've already got Spotify on this number. Want to try another number instead?' Any help would...

Visitor

My spark plan has changed, but still has Spotify Premium.  I go to Register. Enter my mobile number,  and cant get any further than this message:   'Looks like you've already got Sp...

Luan

Spotify Star

3565 Views

7 replies

0 likes

Account
Premium
Subscription
  • 3565 Views
  • 7 replies
  • 0 likes

'New Releases' in the genre Country never update

PlanPremiumCountryUK Wasn't too sure of the correct topic for this post so please advise if it would be better suited elsewhere. The issue is as follows: going to, Browse - Genres & Moods - Country, brings up the genre page with playlists and what ar...

Visitor

Plan Premium Country UK   Wasn't too sure of the correct topic for this post so please advise if it would be better suited elsewhere.    The issue is as follows: going to, Brows...

user-removed

Not applicable

800 Views

2 replies

0 likes

Other
Premium
  • 800 Views
  • 2 replies
  • 0 likes

Moods artists page missing music

Hi guys... I’ve just noticed that Moods and Nightingale Dime Ep isn’t synced to Moods artists page. See both below if they could be synchronised it would be great for listeners https://open.spotify.com/artist/14uVJsPC4DByeuD0cq36ez?si=sZn4CV1xRlW4EKx...

Newbie

Hi guys... I’ve just noticed that Moods and Nightingale Dime Ep isn’t synced to Moods artists page. See both below if they could be synchronised it would be great for listeners     https:...

OneByBoo

Roadie

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Solved!! Can't reset password

I'm attempting to unlink my Facebook account from my Spotify account. I followed these steps and saw that I needed to reset my password for the email. When I follow the password reset process, I receive a reset link in my email and sent to the reset ...

Casual Listener

I'm attempting to unlink my Facebook account from my Spotify account. I followed these steps and saw that I needed to reset my password for the email. When I follow the password reset process, I...

Luan

Spotify Star

1349 Views

3 replies

0 likes

Account
  • 1349 Views
  • 3 replies
  • 0 likes

Solved!! Next song "In queue" disappears (Read below)

PlanPremiumDeviceiPhone 8Operating SystemiOS 12.4 My Question or IssueI hope you can see it on the video I attached, that whenever I add a song to the Queue, it disappears. I can't move it, I can't remove it. This has been going on for about 2 months...

Regular

Plan Premium Device iPhone 8 Operating System iOS 12.4   My Question or Issue I hope you can see it on the video I attached, that whenever I add a song to the Queue, it disappears. I can...

stratofortress2

Regular

11665 Views

8 replies

0 likes

Other
Premium
  • 11665 Views
  • 8 replies
  • 0 likes

Changing song metadata

My Question or IssueI uploaded a song through Distrokid onto spotify. I only realized now that it also put my whole full name on it, not just my artist name. How can I change that? Thank you,Richard

Casual Listener

My Question or Issue I uploaded a song through Distrokid onto spotify. I only realized now that it also put my whole full name on it, not just my artist name. How can I change that?   Thank y...

NordicDunn

Casual Listener

6034 Views

6 replies

0 likes

Other
  • 6034 Views
  • 6 replies
  • 0 likes

Can't upload playlist to playlist exchange

HI! I can't seem to upload a playlist to the playlist exchange despite me uploading the URL direct from Spotify and it also show the playlist underneath. Can anyone help?

Music Fan

HI!  I can't seem to upload a playlist to the playlist exchange despite me uploading the URL direct from Spotify and it also show the playlist underneath.  Can anyone help?

Rene01

Community Legend

1205 Views

10 replies

0 likes

Other
  • 1205 Views
  • 10 replies
  • 0 likes

Bring Back Personal Top Lists

so today when i clicked the spotify app it had me logged out first time it done this. then when i logged in i clicked library and both my play list were gone and replaced with songs i dont listen too and a bunch of BTS stuff..what gives here?

Newbie

so today when i clicked the spotify app it had me logged out first time it done this. then when i logged in i clicked library and both my play list were gone and replaced with songs i dont listen too...

Jose_M

Spotify Star

1581 Views

1 replies

0 likes

  • 1581 Views
  • 1 replies
  • 0 likes

My credit card was replaced when I pay for subscripton as a gift

PlanPremiumCountryCanadaDeviceAndroidOperating My Question or IssueI gave spotify as a gift and I need to replace the credit card information without the account email because I don't have it. I do have the 10 digit account that shows up on the credi...

Visitor

Plan Premium Country Canada Device Android Operating    My Question or Issue I gave spotify as a gift and I need to replace the credit card information without the account email be...

Billy-J

Spotify Star

503 Views

2 replies

0 likes

Premium
  • 503 Views
  • 2 replies
  • 0 likes

I can see my deleted account

Hi, I recently deleted my account, but I still see it in spotify. How can I make it to disappear forever? Is there something else I have to do besides delete my account permanently?

Casual Listener

Hi,   I recently deleted my account, but I still see it in spotify. How can I make it to disappear forever? Is there something else I have to do besides delete my account permanently?   ...

SergioCastillo1

Casual Listener

1272 Views

2 replies

0 likes

Account
  • 1272 Views
  • 2 replies
  • 0 likes

Logged out due to failed transfer?

Today I saw that I was logged out from my premium account on both my MacBook and telephone. I tried to log in again, I tried to reset my password, but it's not possible. I checked my Spotify payments and saw that the automatic transfer of this month ...

Visitor

Today I saw that I was logged out from my premium account on both my MacBook and telephone. I tried to log in again, I tried to reset my password, but it's not possible.  I checked my Spotify p...

Billy-J

Spotify Star

477 Views

1 replies

0 likes

Account
Login
  • 477 Views
  • 1 replies
  • 0 likes

Shuffle

how do I shuffle my whole library? I know how to shuffle individual playlists, and albums, but not entire library

Visitor

how do I shuffle my whole library? I know how to shuffle individual playlists, and albums, but not entire library   

Billy-J

Spotify Star

675 Views

3 replies

1 likes

Account
  • 675 Views
  • 3 replies
  • 1 likes

What's the price for 10 users

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Composer

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Brunelicia

Community Legend

377 Views

1 replies

0 likes

Other
Premium
  • 377 Views
  • 1 replies
  • 0 likes

My podcast is not being uploaded to Spotify no longer....

I run a podcast through Podbean. We have it set to upload to Spotify. Everything was working fine. However, after 8 uploaded episodes to Spotify, it's no longer uploading to Spotify. Nothing has changed on Podbean to signify a change on Spotify. On P...

Casual Listener

I run a podcast through Podbean. We have it set to upload to Spotify. Everything was working fine. However, after 8 uploaded episodes to Spotify, it's no longer uploading to Spotify.  Nothing...

DJ-MastaJ

Composer

7961 Views

5 replies

1 likes

Free
  • 7961 Views
  • 5 replies
  • 1 likes