Help Wizard

Step 1


Two accounts?

Two accounts?

Hello, after many years of living off of the free account and using Spotify only rarely, I signed up for the free trial of Premium about a month ago and loved it.  This morning I could not remember my password or remember if I had signed up with Facebook or not.  So, one thing led to another and I signed up for paid Preimium account. I figured my free trial was over.  But any customization that I used to have is gone. I know that I had a couple of saved playlists before and some liked artists. I think I might have two accounts. How do I find this out?  Is there a helpline for Spotify that can look at my account?



Free/Premium or both





(iPhone 8, Ipad, Macbook Pro late 2016)

Operating System

(iOS 10,  Windows 10,etc.)


My Question or Issue


1 Reply

Hey @Temsley ,


I recommend you to check out this article, it will help you to find your second account.


If that doesn't do the trick, let me know and I'll be here to help you.


Thanks 🙂

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