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Login problems

Login problems

I have an Australian Spotify premium account. I'm in Germany at the moment and stuck here during Corona. I logged out and wanted to log in again and now it tells me that I have to change my country because I'm longer in Germany than 14 days already. So I can't log in now and can't change my country. How can I get back into my account to use it? 

Plan

Premium

Country

Australia

Device

Android

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply
1 Reply

Hi there @Flow_Brns,

thanks for reaching out !

 

You've stated you're a Premium user, Premium users are eligible to use their account anywhere in the world without limitation.

 

Is it possible you were a Free subscription user and traveled to Germany while still being on Free ?

 

Thanks 🙂

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