Login problem

[Meicomastaue]

spotify  hasn’t sent me the email for the password change, i hard already write 3 Times on the client service, i’m verY disappointed For this problem

[Billy-J]

Hey @Meicomastaue, thanks for reaching out to the Community!

If the password reset submitted successfully, but you can’t find the email:  

• Check your spam/junk folders.
• Check any other filtered folders (e.g. if you use Gmail, it might be in the Social or Promotions tabs).

Also, let me know if you have access to the email address on the Spotify account. 

Let me know how this goes!

[Meicomastaue]

No one email by spotify, no one, i’m desperate, i tried from 20 pm and now are 3:50 am and no one mail from spotify 

[Billy-J]

Hey @Meicomastaue,

I'll take a look at this and get back to you as soon as possible. 

Thanks for your patience in advance!

[Billy-J]

Hey @Meicomastaue,

Thanks for your patience as I took a closer look.

In this case, I'd recommend getting in touch with Customer Support here. Explain what you need help with in some more detail and Spotify will get back to you shortly.

You can also get in touch with Spotify through social channels, such as Facebook and Twitter.

I hope this helps. Have a nice day!