Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Login problems

Login problems

I have an Australian Spotify premium account. I'm in Germany at the moment and stuck here during Corona. I logged out and wanted to log in again and now it tells me that I have to change my country because I'm longer in Germany than 14 days already. So I can't log in now and can't change my country. How can I get back into my account to use it? 

Plan

Premium

Country

Australia

Device

Android

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply
1 Reply

Hi there @Flow_Brns,

thanks for reaching out !

 

You've stated you're a Premium user, Premium users are eligible to use their account anywhere in the world without limitation.

 

Is it possible you were a Free subscription user and traveled to Germany while still being on Free ?

 

Thanks 🙂

Suggested posts