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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1550 Views
  • 0 replies
  • 7 likes
  • Security
  • 1550 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445566 Views
  • 970 replies
  • 108 likes
  • Account
  • 445566 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198906 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198906 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108200 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108200 Views
  • 70 replies
  • 11 likes

spotify premium on a vodafone network

My Dad works for Vodafone and so I can claim the free spotify premium membership. However, my spotify is currently operating on free mode and whenever I follow the link it tells me that I already have spotify premium. After extensive phone calls with...

  • Newbie
  • My Dad works for Vodafone and so I can claim the free spotify premium membership. However, my spotify is currently operating on free mode and whenever I follow the link it tells me that I already hav...
  • OneByBoo
  • Roadie
  • 859 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 859 Views
  • 1 replies
  • 0 likes

Spotify + Hulu canceled

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently updated my debit card number but lost my Hulu subscription in the process. The old...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I rece...
  • OneByBoo
  • Roadie
  • 1014 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1014 Views
  • 3 replies
  • 0 likes

Não consigo efetuar pagamento

PlanFree/PremiumCountryBrasilDeviceRedmi 8 ProOperating System Android 9 My Question or Issue Não consigo efetuar pagamento através do me cartão de crédito. Já utilizei previamente esse mesmo cartão para pagamentos no Spotify, mas agora ao colocar o ...

  • Casual Listener
  • Plan Free/Premium Country Brasil Device Redmi 8 Pro Operating System  Android 9   My Question or Issue   Não consigo efetuar pagamento através do me cartão de crédito. Já ut...
  • ma_marquezini
  • Composer
  • 523 Views
  • 3 replies
  • 0 likes
  • Account
  • 523 Views
  • 3 replies
  • 0 likes

Eu não consigo ter o plano Premium

None of the below information is required. However, the more you provide thePlanFree/PremiumCountryBrasilDeviceMotorolaOperating SystemAndroid My Question or IssueEu havia pago o plano Premium de 1 mês faz 1 dia e mesmo assim ainda não mudaram meu pl...

  • Casual Listener
  • None of the below information is required. However, the more you provide the Plan Free/Premium Country Brasil Device Motorola Operating System Android   My Question or Issue Eu havia ...
  • OneByBoo
  • Roadie
  • 439 Views
  • 3 replies
  • 0 likes
  • Premium
  • 439 Views
  • 3 replies
  • 0 likes

Can't log in or cancel premium

PlanPremiumCountryUsDeviceSamsung Galaxy 9 My Question or IssueThis is not the account in question, my other account that is only on my phone has premium and I can't cancel it through the app, there's no email on the account, and I don't know the pas...

  • Newbie
  • Plan Premium Country Us Device Samsung Galaxy 9   My Question or Issue This is not the account in question, my other account that is only on my phone has premium and I can't cancel it th...
  • Emilia_8
  • Community Legend
  • 1196 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1196 Views
  • 2 replies
  • 0 likes

Account detail modification after facebook account deleted

I used to connect my spotify account with facebook. I decided to delete my facebook account but forgot to disconnect both. Now i can't modify my Spotify account details. How to make it possible ?

  • Visitor
  • I used to connect my spotify account with facebook.    I decided to delete my facebook account but forgot to disconnect both.   Now i can't modify my Spotify account details. How t...
  • OneByBoo
  • Roadie
  • 379 Views
  • 1 replies
  • 0 likes
  • Account
  • 379 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution possibilité de piratage

Bonjour a vous tous,Depuis 3 jours, nous avons sur notre enceinte connectée ALEXA ou sur mon mobile ANDROID des musiques qui se mettent a jouer toutes seules.Et lorsque l'on lance une playlist, la première chanson commence et elle change au bout d'un...

  • Visitor
  • Bonjour a vous tous, Depuis 3 jours, nous avons sur notre enceinte connectée ALEXA ou sur mon mobile ANDROID des musiques qui se mettent a jouer toutes seules. Et lorsque l'on lance une playlist, l...
  • Mario
  • Spotify Legend
  • 467 Views
  • 1 replies
  • 0 likes
  • Account
  • 467 Views
  • 1 replies
  • 0 likes

Superuser Contribution offline device help

I need to remove some offline devices but that option isn't available on my account on the left of the menu. I have the family plan. Thank you!

  • Visitor
  • I need to remove some offline devices but that option isn't available on my account on the left of the menu. I have the family plan.    Thank you!    
  • Xenia
  • Moderator
  • 713 Views
  • 2 replies
  • 0 likes
  • Account
  • 713 Views
  • 2 replies
  • 0 likes

Why my student premium downgraded to premium?

I registered to Spotify as student. I used more than 1 year and I updated my student status 2-3 months ago. But last month Spotify charged full premium money on my card. How can I fix? I don't want to pay more.

  • Casual Listener
  • I registered to Spotify as student. I used more than 1 year and I updated my student status 2-3 months ago. But last month Spotify charged full premium money on my card. How can I fix? I don't want t...
  • Jᴀᴄᴋ
  • Roadie
  • 384 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suspicious activity followed by Premium account being randomly lost

I reported suspicious activity a few weeks ago as I believe my computer was hacked (after clicking on a link in a work email that was a virus). I reported this issue and my spotify was working fine until this mornign when my premium subscription all ...

  • Newbie
  • I reported suspicious activity a few weeks ago as I believe my computer was hacked (after clicking on a link in a work email that was a virus).   I reported this issue and my spotify was working...
  • Mario
  • Spotify Legend
  • 516 Views
  • 2 replies
  • 0 likes
  • 516 Views
  • 2 replies
  • 0 likes

Couple problems with my account

I have a trial subscription and I have a couple problems. First the email is wrong, I used Facebook to sign up and the email it used is not associated with my Facebook account anymore, and I also don't have access to it anymore. Second I have a VPN s...

  • Visitor
  • I have a trial subscription and I have a couple problems. First the email is wrong, I used Facebook to sign up and the email it used is not associated with my Facebook account anymore, and I also don...
  • OneByBoo
  • Roadie
  • 559 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 559 Views
  • 1 replies
  • 0 likes

Hackearon mi correo de login

Hola (: Hace unos meses me hackearon mi correo y mi facebook a los que estaba ligada mi cuenta de Spotify, afortunadamente la sesión en mi celular no se cerro, por lo que he podido seguir usando mi cuenta premium. el problema es que unicamente puedo ...

  • Visitor
  • Hola (:   Hace unos meses me hackearon mi correo y mi facebook a los que estaba ligada mi cuenta de Spotify, afortunadamente la sesión en mi celular no se cerro, por lo que he podido seguir us...
  • Luan
  • Spotify Star
  • 523 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 523 Views
  • 1 replies
  • 0 likes

My email was hacked

I signed up with spotify a while ago with Facebook, and I recently changed my emails on everything. I will like to change my email on spotify, since the email i was using was hacked. is there any way to change my email? since when it goes to the obje...

  • Casual Listener
  • I signed up with spotify a while ago with Facebook, and I recently changed my emails on everything. I will like to change my email on spotify, since the email i was using was hacked. is there any way...
  • Brunelicia
  • Community Legend
  • 836 Views
  • 3 replies
  • 0 likes
  • Account
  • 836 Views
  • 3 replies
  • 0 likes

Can't connect to Facebook

Family planPremiumCanada MacBook Air/iPhone 7(iOS 13) I'm trying to connect my account with Facebook to change my display name on Spotify, but every time I try to log in, it doesn't work. I put my username and password in, it registers (so I know it'...

Screen Shot 2020-01-27 at 12.50.47 PM.png
  • Visitor
  •   Family plan Premium Canada   MacBook Air/iPhone 7 (iOS 13)   I'm trying to connect my account with Facebook to change my display name on Spotify, but every time I try to log ...
  • OneByBoo
  • Roadie
  • 2663 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 2663 Views
  • 2 replies
  • 0 likes

Superuser Contribution my Facebook name and Spotify name is different

PlansPremiumCountryIndonesiaDeviceSamsungOperating SystemAndroid My Question or Issuei have changed my facebook username but my spotify username is still my old facebook username, as i remembered if we connect our account to facebook, our display nam...

  • Visitor
  • Plans Premium Country Indonesia Device Samsung Operating System Android   My Question or Issue i have changed my facebook username but my spotify username is still my old facebook user...
  • Ivan
  • Spotify Legend
  • 658 Views
  • 2 replies
  • 0 likes
  • Account
  • 658 Views
  • 2 replies
  • 0 likes

Got switched to family plan

I have had Premium for a few years. Today I was adding a new cc number as my previous card was lost and therefore cancelled. After entering my card number, I clicked what I thought was the ok button, and now all of a sudden i am on a family plan. Ple...

  • Visitor
  • I have had Premium for a few years. Today I was adding a new cc number as my previous card was lost and therefore cancelled. After entering my card number, I clicked what I thought was the ok button,...
  • OneByBoo
  • Roadie
  • 358 Views
  • 1 replies
  • 0 likes
  • Account
  • 358 Views
  • 1 replies
  • 0 likes

Charged without permission

I charged one week ago for the premium pack despite the fact that i'm on the free trial for the student's premium

  • Regular
  • I charged one week ago for the premium pack despite the fact that i'm on the free trial for the student's premium
  • Billy-J
  • Spotify Star
  • 1028 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 1028 Views
  • 5 replies
  • 0 likes

Spotify Premium Fail

I wont a new Spotify account Subscrition to Premium but evertime i get this error:It looks like you've used a trial offer before. Because of this, you cannot use it again. Subscribe premium with student discount. you can of course get it anyway. I ca...

  • Visitor
  • I wont a new Spotify account Subscrition to Premium but evertime i get this error:It looks like you've used a trial offer before. Because of this, you cannot use it again. Subscribe premium with stud...
  • Billy-J
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 363 Views
  • 1 replies
  • 0 likes

Account hacked

PlanFree/PremiumCountryUSADevice(iPhone SE, iPad 5)Operating System(iOS 13) My Question or IssueSomeone’s hacked into my account and I signed out everywhere and changed my password however when I went to sign back in it said I had the wrong password ...

  • Casual Listener
  • Plan Free/Premium Country USA Device (iPhone SE, iPad 5) Operating System (iOS 13)   My Question or Issue Someone’s hacked into my account and I signed out everywhere and changed my pa...
  • Emilia_8
  • Community Legend
  • 404 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 404 Views
  • 1 replies
  • 0 likes

Solved!! Display name not showing

I created a new account, with a display name of "sarachine", which was supposed to appear in my Spotify profile, but it does not. It shows my actual id username, a bunch of letters and numbers (iyjk2j1me44racjhauxcac6r2). I do know that Spotify rando...

  • Casual Listener
  • I created a new account, with a display name of "sarachine", which was supposed to appear in my Spotify profile, but it does not. It shows my actual id username, a bunch of letters and numbers (iyjk2...
  • Emilia_8
  • Community Legend
  • 3942 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 3942 Views
  • 3 replies
  • 0 likes