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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156287 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156287 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10605 Views
  • 3 replies
  • 10 likes
  • Security
  • 10605 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506657 Views
  • 985 replies
  • 112 likes
  • Account
  • 506657 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124456 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124456 Views
  • 74 replies
  • 12 likes

Superuser Contribution where I can find the email of my family where I sent invitation

Hello I send to my one member of my family an invitation.But whith the time, I don't know on which mail adress. Where I can find this information ? Thank a lot

  • Casual Listener
  •   Hello    I send to my one member of my family an invitation. But whith the time, I don't know on which mail adress.   Where I can find this information ?   Thank a ...
  • Xenia
  • Moderator
  • 3936 Views
  • 3 replies
  • 0 likes
  • Login
  • 3936 Views
  • 3 replies
  • 0 likes

Superuser Contribution No Famliy options visible

I created a new account.I started a family premium YEARLY account, I got the paypal emailand I can't see family options in the account. on spotify.com/account/family I see 3 dots are loading and nothing is happensin my profil I can see, that I can us...

  • Casual Listener
  • I created a new account. I started a family premium YEARLY account, I got the paypal email and I can't see family options in the account.   on spotify.com/account/family I see 3 dots are loa...
  • Ivan
  • Spotify Legend
  • 628 Views
  • 3 replies
  • 0 likes
  • Premium
  • 628 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium with hulu cancelled

PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy debit card was flagged with a fraud alert and my Spotify Premium with Hulu payment was declined bec...

  • Visitor
  • Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My debit card was ...
  • Elena
  • Moderator
  • 443 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Security
    Subscription
  • 443 Views
  • 1 replies
  • 0 likes

Artist Dropping a Song with the Same Name

CountryU.S.Device(iPhone 7)Operating System(iOS 10)My Question or IssueApparently, I got an email regarding an artist that goes by the same name as me saying to get ready for a song schedule release. I am not planning to drop a song at the moment but...

  • Visitor
  •   Country U.S. Device (iPhone 7) Operating System (iOS 10) My Question or Issue Apparently, I got an email regarding an artist that goes by the same name as me saying to get ready for a ...
  • Noah
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • Account
  • 369 Views
  • 1 replies
  • 0 likes

Trying to link Alexa to my son's account

PlanPremium FamilyCountryUSADeviceIphone 7 and Echo DotMy Question or IssueMy son has an echo dot and wants to link it to the Spotify account on his iphone 7 that is part of our family premium account. Where do I find his individual log-in informatio...

  • Visitor
  •   Plan Premium Family Country USA Device Iphone 7 and Echo Dot My Question or Issue My son has an echo dot and wants to link it to the Spotify account on his iphone 7 that is part of our...
  • Noah
  • Spotify Star
  • 507 Views
  • 1 replies
  • 0 likes
  • Account
  • 507 Views
  • 1 replies
  • 0 likes

I tried to cancel my Spotify premium and it charged me anyways

PlanPremiumCountryUnited StatesDevice(iPhone 7, late 2019) Operating System(iOS 13) My Question or IssueI tried to cancel my subscription and it still charged me

  • Visitor
  • Plan Premium Country United States Device (iPhone 7, late 2019)  Operating System (iOS 13)   My Question or Issue I tried to cancel my subscription and it still charged me
  • Noah
  • Spotify Star
  • 580 Views
  • 1 replies
  • 0 likes
  • Premium
  • 580 Views
  • 1 replies
  • 0 likes

Solved!! Change from Regular premium to university discount

Hello,I have 2 issues to be clarified. First: today I changed my subscription from regular premium to the university discount.I would like to know if I have to cancel the preview subscription or it is goning to change automatically to the university ...

  • Casual Listener
  • Hello, I have 2 issues to be clarified.   First: today I changed my subscription from regular premium to the university discount. I would like to know if I have to cancel the preview subscri...
  • Starke
  • Casual Listener
  • 883 Views
  • 2 replies
  • 0 likes
  • Account
  • 883 Views
  • 2 replies
  • 0 likes

Solved!! I submitted my song using Distrokid on march 29th, 2020. It's now April 20th and i see nothing.

I submitted my first song with Distrokid on march 29th. It is now April 20th and i don't see it. Also, my artist profile is still not verifiedI just got a Premium plan too. It's probably because it's the worst timing right (Covid-19)?How long it take...

  • Casual Listener
  • I submitted my first song with Distrokid on march 29th. It is now April 20th and i don't see it. Also, my artist profile is still not verified I just got a Premium plan too.   It's probably b...
  • Tom
  • Community Legend
  • 990 Views
  • 1 replies
  • 0 likes
  • Account
  • 990 Views
  • 1 replies
  • 0 likes

Solved!! Did Spotify erase the names of my playlists because they consider them offensive?

PlanPremium. My Question or IssueDid Spotify erase the names of my playlists because they consider them offensive? Suddenly two of my playlists are moved to the top of my list and the names are missing.UPDATE: Resolved it was a hacker.

  • Music Fan
  • Plan Premium.     My Question or Issue Did Spotify erase the names of my playlists because they consider them offensive?   Suddenly two of my playlists are moved to the top of m...
  • Tom
  • Community Legend
  • 782 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 782 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money coming off card

Money is coming off my card but when I log in its saying I have a free account, I think another account is using my card... how can I find out which Spotify account is using my card???

  • Visitor
  • Money is coming off my card but when I log in its saying I have a free account, I think another account is using my card... how can I find out which Spotify account is using my card???  
  • Mario
  • Spotify Legend
  • 493 Views
  • 3 replies
  • 0 likes
  • Account
  • 493 Views
  • 3 replies
  • 0 likes

Superuser Contribution Trying to invite family members but keep getting message you can't join your own plan

Hi I've got a spotify premium account which I can add 6 family members to. I'm trying to add my family members. Each time I send any of them an invitation link (to THEIR email address not mine), when they click on the link, it says 'You cannot join y...

  • Visitor
  • Hi   I've got a spotify premium account which I can add 6 family members to. I'm trying to add my family members. Each time I send any of them an invitation link (to THEIR email address not mi...
  • Xenia
  • Moderator
  • 1136 Views
  • 3 replies
  • 0 likes
  • Premium
  • 1136 Views
  • 3 replies
  • 0 likes

Superuser Contribution From premium to free, why?

My last payment for premium family is from April 2. But now my account is downgraded to 'free'. On all devices and for all the family. How to fix this? PlanPremiumCountryThe Netherlands

  • Casual Listener
  • My last payment for premium family is from April 2. But now my account is downgraded to 'free'. On all devices and for all the family. How to fix this?   Plan Premium Country The Netherland...
  • micolebag
  • Casual Listener
  • 733 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 733 Views
  • 7 replies
  • 0 likes

Superuser Contribution maria jose

Hola necesito ayuda, no recuerdo mi contraseña y mi correo electronico con el que cree la cuenta no existe ya, necesito saber como puedo recibir una nueva contraseña para poder cambiar el correo electronio al que lo tengo asociado. no me pertine camb...

  • Newbie
  • Hola necesito ayuda, no recuerdo mi contraseña y mi correo electronico con el que cree la cuenta no existe ya, necesito saber como puedo recibir una nueva contraseña para poder cambiar el correo elec...
  • Xenia
  • Moderator
  • 1138 Views
  • 8 replies
  • 2 likes
  • 1138 Views
  • 8 replies
  • 2 likes

Superuser Contribution LOGIN country error

HI, I moved for Ireland to NZ a year and a half ago. I moved my spotify account over to NZ and I am now paying for premium with my NZ money. spotify says that i am now connected to NZ in my account settings however when i go to login on the app and o...

  • Visitor
  • HI, I moved for Ireland to NZ a year and a half ago. I moved my spotify account over to NZ and I am now paying for premium with my NZ money. spotify says that i am now connected to NZ in my account s...
  • Xenia
  • Moderator
  • 402 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit card verification

PlanPremiumCountryCanadaDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI have been asked to verify my credit card information because a payment failed. My credit card information is correct however my account still shows that you c...

  • Visitor
  • Plan Premium Country Canada Device Samsung Galaxy 9 Operating System Android   My Question or Issue I have been asked to verify my credit card information because a payment failed. My ...
  • Ivan
  • Spotify Legend
  • 895 Views
  • 1 replies
  • 0 likes
  • Account
  • 895 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgrading Headache From Free One Month Trial to Paid Family Subscription. HELP.

Have 1 month free trial which ends in one week. Spouse and son have paid subscriptions which are renewed monthly. I am trying today to end my free trial and immediately get a family premium subscription (ie. all three members with premium account). T...

  • Visitor
  • Have 1 month free trial which ends in one week.  Spouse and son have paid subscriptions which are renewed monthly.  I am trying today to end my free trial and immediately get a family premi...
  • Ivan
  • Spotify Legend
  • 543 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 543 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why isn't there a Connect Facebook button under Social

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • VolkanKutlu
  • Casual Listener
  • 505 Views
  • 2 replies
  • 0 likes
  • Account
  • 505 Views
  • 2 replies
  • 0 likes

Solved!! Stolen / Lost Account

real spotify username: curridorcristianPlanPremium (family)CountryItalyMy Question or Issue:Today I was listening to music with my phone while doing some stuff on my PC and suddenly spotify stopped working so I look on the phone and it logged-out wit...

  • Casual Listener
  • real spotify username: curridorcristian Plan Premium (family) Country Italy My Question or Issue: Today I was listening to music with my phone while doing some stuff on my PC and suddenly spoti...
  • Noah
  • Spotify Star
  • 2563 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 2563 Views
  • 5 replies
  • 0 likes

Cache Username

Hello,I have been using a new account recently, and today I logged out by mistake. I don't remember at all which email I've used for this account, and so I am unable to log in.I tried several different emails, but I simply can't find it.I saw a post ...

  • Visitor
  • Hello, I have been using a new account recently, and today I logged out by mistake. I don't remember at all which email I've used for this account, and so I am unable to log in. I tried several dif...
  • Emilia_8
  • Community Legend
  • 1220 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1220 Views
  • 1 replies
  • 0 likes

Issue adding member

Hi, I have tried to join my husband (username: aggcalan6) to my family account but we got a message to explain we are not living in the same place. We have recently moved from Ireland to Slovakia and I have updated payment method and country in my ad...

  • Casual Listener
  • Hi,  I have tried to join my husband (username: aggcalan6) to my family account but we got a message to explain we are not living in the same place.  We have recently moved from Ireland t...
  • OneByBoo
  • Roadie
  • 475 Views
  • 3 replies
  • 0 likes
  • Premium
  • 475 Views
  • 3 replies
  • 0 likes