Plan
Free/Premium
Country
USA
Device
(iPhone SE, iPad 5)
Operating System
(iOS 13)
My Question or Issue
Someone’s hacked into my account and I signed out everywhere and changed my password however when I went to sign back in it said I had the wrong password so I remade the password and everything but it just keeps doing that, I went to check some stuff out and it said that I use a MacBook and Samsung phone a iPhone 8 but I don’t and it said that I live in Brazil but I don’t and it’s just ridiculous
Hi @Baconalive,
It's good to know that you've already taken some steps. However, it's better to open the password reset form in a private/incognito window, and choose a strong password you haven't used before.
Then you can go to your account page and click SIGN OUT EVERYWHERE again.
It's also strongly advised that you change the password for:
Make sure to check this article as well, in order to protect your Spotify account.
If the issue persists, you can reach out to Customer Support.
You can find the contact form here.
I hope it helps!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…