Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
After requesting a username/password for my Logitech Squeezebox, I receive this message:
An email featuring your device username and a link to set your password has been sent to christophe@xxxxx.be
No mail received however... (I spoofed my email address)
Solved! Go to Solution.
Sorry to see you're having trouble setting up a device password. If you could get in touch using our online form then one of advisors will help you to get set up. If you receive an autoresponse, just send an email back and someone will be back in touch ASAP.
Did you check that it didn't end up in a spam folder?
I don't have a spam folder.
But I did check my mailserver and there is no incoming connection from Spotify.
PS: All other mails (account upgrades/payments) I do receive.
Sorry to see you're having trouble setting up a device password. If you could get in touch using our online form then one of advisors will help you to get set up. If you receive an autoresponse, just send an email back and someone will be back in touch ASAP.
Thanks to the help of Spotify Support I got a new password in no-time.
Thx!
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…