Long-time Premium subscriber with only access to FREE spotify

[juvprof]

I have been paying for premium for months and have receipts to show the debits. sometime over the last couple of months, the account has gone to FREE access only--no premium. I have logged off and I have uninstalled and reinstalled the software. I contacted spotify and received an automated reply telling me to go here and check FAQ's. I'm aggravated that I cannot seem to get this company that I am paying to give me the product I am purchasing--especially since they will not even attempt to help me.

Any ideas?

[Taylor]

Hi @juvprof, and welcome to the community!

If you let me know your 8 digit case reference number, I'll escalate that to the staff for you so they can take a look.

Anthony

[amcfishe]

This same exact thing has happened to me. I have been a premium user for a LONG time with automatic payments. There are no issues with my payments, but I cannot access premium or any of my playlists. I am also getting an automated response with NO assistance from Spotify. I'm not sure what to do.

[amcfishe]

I have this same problem and am not getting any assistance from Spotify, only automated emails that are unrelated. PLEASE HELP.

[amcfishe]

I found a solution ON MY OWN. You have to add Facebook. I had already allowed facebook access, so I'm not sure why I had to go back and re-add. But as soon as I re-added facebook, all of my playlists popped back and premium starting working again. It's messed up that Facebook has to be added for it to work, but that's the solution I found. Hope this helps.

[wischmi2]

@amcfishe

Hi, could you provide a step-by-step guide how you solved this?

I am also having this issue and getting no support from Spotify.

Thanks.