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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 165062 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 165062 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11074 Views
  • 6 replies
  • 11 likes
  • Security
  • 11074 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 513662 Views
  • 986 replies
  • 112 likes
  • Account
  • 513662 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125464 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125464 Views
  • 74 replies
  • 12 likes

Lost Premium with 3 month offer

Edit: It looks like it is fixed now. However now I cannot find the delete post button. Lol. Hey! I wanted to use the 3 month for $1 trial offer. After I created my account and added the offer it charged me $1 and gave me Premium. So I wouldn't forget...

  • Newbie
  • Edit: It looks like it is fixed now. However now I cannot find the delete post button. Lol.    Hey!   I wanted to use the 3 month for $1 trial offer. After I created my account and...
  • 208 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 208 Views
  • 0 replies
  • 0 likes

Solved!! $0.99 for 3 months offer?

When does the $0.99 for 3 months offer end? Just in case I forget, I want to remind myself to ask my parents. Does anyone know?? Please help!

  • Newbie
  • When does the $0.99 for 3 months offer end? Just in case I forget, I want to remind myself to ask my parents. Does anyone know?? Please help!
  • Jordi
  • Community Legend
  • 425 Views
  • 3 replies
  • 0 likes
  • 425 Views
  • 3 replies
  • 0 likes

Payments page warning

Getting a message on the 'payments' page saying "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can help you further." However this is inaccurate- I can actuall...

  • Newbie
  • Getting a message on the 'payments' page saying "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can help you ...
  • MattSuda
  • Spotify Star
  • 333 Views
  • 4 replies
  • 1 likes
  • Other
  • 333 Views
  • 4 replies
  • 1 likes

Spotify linked to old number

'm using globe premium for my spotify account but I recently lost my sim card so I switched to a new one. I'm signing up for another spotify premium using the same email but wouldn't let me because apparently it is already linked to an old number. I ...

  • Newbie
  • 'm using globe premium for my spotify account but I recently lost my sim card so I switched to a new one. I'm signing up for another spotify premium using the same email but wouldn't let me because a...
  • MattSuda
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • Account
  • 305 Views
  • 1 replies
  • 0 likes

I cant cancel spotify premium

I tried to cancel my premium but i get this message saying something like:Oops, something went wrong... HElp me please My case number is # 02864024

  • Newbie
  • I tried to cancel my premium but i get this message saying something like:Oops, something went wrong... HElp me please My case number is # 02864024
  • Jordi
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • Premium
  • 224 Views
  • 1 replies
  • 0 likes

Solved!! Follower Numbers does not incease. ?

There are more and more followers for my Playlist, but the number does not increase.

  • Casual Listener
  • There are more and more followers for my Playlist, but the number does not increase.  
  • Ungelogen26cm
  • Casual Listener
  • 413 Views
  • 3 replies
  • 0 likes
  • Other
  • 413 Views
  • 3 replies
  • 0 likes

Purchased Premium and paid; there's days left but now it says I'm on free

I paid 9,99€ on 2015-04-13 for my premium subscription. But I entered today on both my laptop and my mobile phone and my account is now just free. There should be at least 10 days left, but I also made possible to automatically pay for the next month...

  • Casual Listener
  • I paid 9,99€ on 2015-04-13 for my premium subscription. But I entered today on both my laptop and my mobile phone and my account is now just free. There should be at least 10 days left, but I also ma...
  • CosmicStorm
  • Casual Listener
  • 262 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 262 Views
  • 2 replies
  • 0 likes

spotify premium

I just cancelled my subscription to spotify premium this morning and I noticed that it will end in may 28. I wanted to know if they will refund me then money cause I'm no longer using that service. I'd like to have answers soon, please.

  • Newbie
  • I just cancelled my subscription to spotify premium this morning and I noticed that it will end in may 28. I wanted to know if they will refund me then money cause I'm no longer using that service. I...
  • kbrooksc
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Premium
  • 188 Views
  • 1 replies
  • 0 likes

Wierd bug

Okay guys/ girls...... Here is the rundown, I have my spotify auto renew through my debit card. My spotify keeps saying that there was a purchase problem and to update my details. My account says it will renew 4-22-15 however it is 5-1-2015 . I still...

  • Newbie
  • Okay guys/ girls...... Here is the rundown, I have my spotify auto renew through my debit card.   My spotify keeps saying that there was a purchase problem and to update my details.   My ...
  • ErickRGuetta
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 199 Views
  • 1 replies
  • 0 likes

Spotify premium

Hi, I want to know, why I can't have spotify premium. I did this account like 3 hours ago and I want to by "3 months for 9 pesos" (because I'm from Mexico) and spotify tells me that I already used one of their promotions like 3 months for 29 pesos or...

  • Newbie
  • Hi, I want to know, why I can't have spotify premium. I did this account like 3 hours ago and I want to by "3 months for 9 pesos" (because I'm from Mexico) and spotify tells me that I already used on...
  • Jason
  • Spotify Legend
  • 309 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 309 Views
  • 2 replies
  • 0 likes

From Spotify prenium via Facebook till Telia Prenium

Hey everyone. My name is Brice and Im experimenting some troubles wih my spotify account.I had a Prenium account with Facebook login. I recevied a 12 months Free prenium with my mobilephone operator "TELIA". To be able to use i had to downgrade to fr...

  • Casual Listener
  • Hey everyone. My name is Brice and Im experimenting some troubles wih my spotify account. I had a Prenium account with Facebook login. I recevied a 12 months Free prenium with my mobilephone operato...
  • MattSuda
  • Spotify Star
  • 406 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 406 Views
  • 3 replies
  • 0 likes

PLEASE HELP!!

Okay I know this might seem stupid but im freaking out. I have a main spotify account but I made another one so I could get the 99 cent premium for 3 months. I logged out of my new account thinking I knew my username so I could log into my main accou...

  • Newbie
  • Okay I know this might seem stupid but im freaking out. I have a main spotify account but I made another one so I could get the 99 cent premium for 3 months. I logged out of my new account thinking I...
  • Erkan_Yılmaz
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
  • 210 Views
  • 1 replies
  • 0 likes

Discounts for Students or signing for longer periods (eg. 1 year).

When I click upgrade, it only leads me to paying 9.99 instead of the discounted price. What do I do?

  • Newbie
  • When I click upgrade, it only leads me to paying 9.99 instead of the discounted price. What do I do? 
  • helkadi
  • Newbie
  • 235 Views
  • 2 replies
  • 0 likes
  • 235 Views
  • 2 replies
  • 0 likes

Credit card rejected

My Credit Card is being rejected for premium service. My credit card company as assure me that it is active and should have no problems. What can I do to get my service back?

  • Newbie
  • My Credit Card is being rejected for premium service. My credit card company as assure me that it is active and should have no problems. What can I do to get my service back?
  • jhitchens
  • Newbie
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes

Student discount no longer being applied

After 12 months of paying for a spotify student membership, the discount is no longer being applied. How can I verify my student status again to ensure the discount continues, and is there a way to be refunded for this past month?

  • Newbie
  • After 12 months of paying for a spotify student membership, the discount is no longer being applied. How can I verify my student status again to ensure the discount continues, and is there a way...
  • VeNeX
  • Casual Listener
  • 518 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 518 Views
  • 3 replies
  • 0 likes

refund!

I have already been charged for my spotify this month but they have charged me again, but on my bank statement both charges have different titles. Anyway I didn't expect spotify to take more money and that money was to go towards other bills. How can...

  • Newbie
  • I have already been charged for my spotify this month but they have charged me again, but on my bank statement both charges have different titles. Anyway I didn't expect spotify to take more money an...
  • Erkan_Yılmaz
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 220 Views
  • 1 replies
  • 0 likes

Changing Country

I need to change my country, however I do not have a card registered to my current country of residence. I have read other threads on this issue, and it advises to fill out a contact form if you do not have a valid card, however after completing the ...

  • Casual Listener
  • I need to change my country, however I do not have a card registered to my current country of residence. I have read other threads on this issue, and it advises to fill out a contact form if you do n...
  • km182
  • Casual Listener
  • 192 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 192 Views
  • 2 replies
  • 0 likes

Upgrade to Preimium

I'm not able to upgrade; I've entered two different credit cards with all relevant information, plus the required text in the box, but error messages keep popping up. I followed directions to delete Spotify from the cache and reload it on my mac, but...

  • Casual Listener
  • I'm not able to upgrade; I've entered two different credit cards with all relevant information, plus the required text in the box, but error messages keep popping up. I followed directions to delete ...
  • plcandll
  • Casual Listener
  • 270 Views
  • 3 replies
  • 0 likes
  • Premium
  • 270 Views
  • 3 replies
  • 0 likes

Just subscribed

Hi Spotify. My name is Jasmine.I've been trying to reach you guys since this morning. I really need your help.Right now, I'm using a Premium Subscription on my account as stated on 100000985387372(facebookId)/1296078291(device id).Right now,I have cr...

  • Regular
  • Hi Spotify. My name is Jasmine. I've been trying to reach you guys since this morning. I really need your help. Right now, I'm using a Premium Subscription on my account as stated on 100000985387...
  • MattSuda
  • Spotify Star
  • 760 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 760 Views
  • 9 replies
  • 0 likes