Lost my premium

[annawrnr]

hi everyone, 

I had a premium account for years until now, Spotify asked me to change my country in my settings bcs I used up the 14 days, even tho I have a premium subscription… I don’t know how to reverse it 😞 help me please

I already read through some FAQ’s and I understand that normally I shouldn’t have this problem, but I do… so what now?

[Billy-J]

Hey @annawrnr, thanks for reaching out to the Community!

Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!