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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078950 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078950 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49735 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49735 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146066 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146066 Views
  • 4840 replies
  • 118 likes

Cant play music on desktop app

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueWhenever I try and listen to music on my pc desktop app it just has a blank cover and doesnt play anything but it works on the web browser and mobile, please help.

  • Visitor
  • Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue Whenever I try and listen to music on my pc desktop app it just has a blank cover and doesnt play a...
  • OneByBoo
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • Account
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently Activity and Play History not populating

Plan: PremiumCountry: United States Device(iPhone 8 Plus , Macbook Pro 2017)Operating System(iOS 12.3.2, MacOS Mojave My Question or Issue: In the Overview tab of my profile my recent activity is not showing up. When I also click history in my play q...

  • Casual Listener
  • Plan: Premium Country: United States   Device (iPhone 8 Plus ,  Macbook Pro 2017) Operating System (iOS 12.3.2, MacOS Mojave   My Question or Issue:   In the Overview...
  • Katerina
  • Spotify Legend
  • 1661 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 1661 Views
  • 4 replies
  • 0 likes

Superuser Contribution Put a profile picture

Hi guys! I’m having a problem to solve this puzzle, somebody please help me! I have no idea how to put a profile picture on. I saw the steps and tried but the app doesn’t give me the option to change or upload one. I tried on the website as well, not...

  • Casual Listener
  • Hi guys! I’m having a problem to solve this puzzle, somebody please help me! I have no idea how to put a profile picture on. I saw the steps and tried but the app doesn’t give me the option to change...
  • Katerina
  • Spotify Legend
  • 1316 Views
  • 8 replies
  • 0 likes
  • Account
  • 1316 Views
  • 8 replies
  • 0 likes

Account Hacked :(

My login credentials have not been altered, nor am I unable to login to my account, however, songs by artists I've never even heard of are played on my account- mostly foreign dance music. When I open the desktop player or iphone app I am fully able ...

  • Visitor
  • My login credentials have not been altered, nor am I unable to login to my account, however, songs by artists I've never even heard of are played on my account- mostly foreign dance music. When I ope...
  • Billy-J
  • Spotify Star
  • 585 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 585 Views
  • 1 replies
  • 0 likes

How to delete recently played in new 2019 app?

I can't seem to post to the ongoing issues page. If anyone can help me figure this annoying problem out I would appreciate it.

  • Casual Listener
  • I can't seem to post to the ongoing issues page. If anyone can help me figure this annoying problem out I would appreciate it. 
  • Mapman
  • Casual Listener
  • 447 Views
  • 2 replies
  • 0 likes
  • Other
  • 447 Views
  • 2 replies
  • 0 likes

Cambio de contraseña continuo

Hola a todos, resulta que últimamente cada semana tengo que restablecer la contraseña para poder entrar. Cuando voy a entrar me encuentro con la sesión cerrada, introduzco mi contraseña y me pone que es errónea cuando no lo es. Para poder entrar teng...

  • Casual Listener
  • Hola a todos, resulta que últimamente cada semana tengo que restablecer la contraseña para poder entrar. Cuando voy a entrar me encuentro con la sesión cerrada, introduzco mi contraseña y me pone que...
  • gonzalezmusic
  • Casual Listener
  • 246 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 246 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Account is broken

PlanPremiumCountrySwitzerlandDeviceiPhone XOperating SystemiOS 12.4 My Question or IssueSince changing my credit card my username is broken. It shows 11147290417 and the profile image is lost.I would like the account name chdanielmueller.Thank you fo...

  • Visitor
  • Plan Premium Country Switzerland Device iPhone X Operating System iOS 12.4   My Question or Issue Since changing my credit card my username is broken. It shows 11147290417 and the prof...
  • Petya
  • Community Legend
  • 792 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 792 Views
  • 1 replies
  • 0 likes

2 accounts payment

Hallo,i need Help with my Spotify Family Account! My Problem is that i had a Premium Account before i had a Famili Account and now i`m paying 2 Accounts!I want to know why and how i can change this?

  • Visitor
  • Hallo, i need Help with my Spotify Family Account!   My Problem is that i had a Premium Account before i had a Famili Account and now i`m paying 2 Accounts! I want to know why and how i can ...
  • OneByBoo
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
  • 210 Views
  • 1 replies
  • 0 likes

Logged Out Of Spotify And Now I Cannot Login?

PlanPremiumCountryUSADevice(iPhone XS MaxOperating System(iOS 12.4) My Question or IssueI was about to go to my Spotify app to play some music and I seen that I got logged out so I went to my desktop and I was also logged out but when I try to login ...

  • Not applicable
  •   Plan Premium Country USA Device (iPhone XS Max Operating System (iOS 12.4)   My Question or Issue I was about to go to my Spotify app to play some music and I seen that I got l...
  • Loxer
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • Account
  • 305 Views
  • 1 replies
  • 0 likes

PLEASE LET US CHANGE OUR USERNAME

When I first signed up, I used my Facebook account. The username I was given was a lot of numbers. At first it wasn't that annoying, since we could log in with our email like 2 years ago. But then Spotify deleted this feature and now I have to use my...

  • Casual Listener
  • When I first signed up, I used my Facebook account. The username I was given was a lot of numbers. At first it wasn't that annoying, since we could log in with our email like 2 years ago. But then Sp...
  • Pvmpkin
  • Regular
  • 290 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 290 Views
  • 2 replies
  • 0 likes

Double billed and Spotify stopped responding to my emails after forwarding proof.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Loxer
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 251 Views
  • 1 replies
  • 0 likes

I invited myself to a family account for testing- now I am a member and not manager

I had some issues with registering family members to my family account. In order to create a test I sent an invite to my own e mail address and now it seems that I am a member of the family account and not the manager. How can I change this?PlanFree/...

  • Visitor
  • I had some issues with registering family members to my family account. In order to create a test I sent an invite to my own e mail address and now it seems that I am  a member of the family acc...
  • Rene01
  • Community Legend
  • 234 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 234 Views
  • 2 replies
  • 0 likes

Unable to change country

Plan: FreeCountry: Germany Device: not relevantOperating System: not relevant My Question or IssueI recently moved from Ireland to Germany. However, I'm unable to use Spotify app as it detects different country. Unfortunately, the only countries I ca...

  • Visitor
  • Plan: Free Country: Germany   Device: not relevant Operating System: not relevant   My Question or Issue I recently moved from Ireland to Germany. However, I'm unable to use Spotify ...
  • Jose_M
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 177 Views
  • 1 replies
  • 0 likes

All songs jams a few times for a few seconds.

Reinstall did not help, I am log out on any other devices, it happend offline and online. I have Spotify Premium. I do not know what alse I can do and reaching spotify support takes ages..

  • Visitor
  • Reinstall did not help, I am log out on any other devices, it happend offline and online. I have Spotify Premium. I do not know what alse I can do and reaching spotify support takes ages..  
  • Loxer
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 169 Views
  • 1 replies
  • 0 likes

Display Name not showing

Hi, I just created an account around 8 hours ago, and the last step to create the account asked for a display name. I typed in "Jiehfeng" and created the account, but nowhere can the name "Jiehfeng" be seen, just the random letters/numbers for a user...

  • Regular
  • Hi,   I just created an account around 8 hours ago, and the last step to create the account asked for a display name. I typed in "Jiehfeng" and created the account, but nowhere can the name "J...
  • Jiehfeng
  • Regular
  • 1004 Views
  • 8 replies
  • 0 likes
  • Account
  • 1004 Views
  • 8 replies
  • 0 likes

I pay for 2 accounts

PlanPremium - StudentPremium - DuoCountryDenmark I have a student account which I pay for. But my boyfriend has invited me to join a duo membership, which he is paying for. I cannot see where I can close my account so we only have this duo membership...

  • Visitor
  • Plan Premium - Student Premium - Duo Country Denmark   I have a student account which I pay for. But my boyfriend has invited me to join a duo membership, which he is paying for. I cannot ...
  • Loxer
  • Spotify Star
  • 385 Views
  • 1 replies
  • 0 likes
  • Account
  • 385 Views
  • 1 replies
  • 0 likes

Hiding songs I star from Family members

Hello, We have a family premium plan. Songs I star are visible to my family members, in particualr my son. Some of these songs are not exactly the kind of songs he probably need to listen to. I just wonder if there is a way for me to make the songs I...

  • Visitor
  • Hello,   We have a family premium plan. Songs I star are visible to my family members, in particualr my son. Some of these songs are not exactly the kind of songs he probably need to listen to...
  • Brunelicia
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • Account
  • 373 Views
  • 1 replies
  • 0 likes

My account country changes automatically

PlanFree/CountryFranceDeviceLaptopOperating SystemWindows 10 My Question or IssueHi everyone,My spotify account changes my living country by itself... It changes my actual country (France) with Brazil, even if i have never been to brazil in my life !...

  • Newbie
  •   Plan Free/ Country France Device Laptop Operating System Windows 10   My Question or Issue Hi everyone, My spotify account changes my living country by itself... It changes my...
  • kejt_
  • Community Legend
  • 853 Views
  • 1 replies
  • 1 likes
  • Account
  • 853 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Facebook name is in different language

PlanPremiumCountry Device(iPhone Operating System(iOS 10, Windows 10,etc.) My Question or IssueI connect my facebook to spotify. And in doing so my spotify account now displays my name. However, spotify is displaying my chinese name, even though my f...

  • Visitor
  • Plan Premium Country   Device (iPhone 😎 Operating System (iOS 10, Windows 10,etc.)   My Question or Issue I connect my facebook to spotify. And in doing so my spotify account n...
  • zzyss
  • Regular
  • 1642 Views
  • 7 replies
  • 0 likes
  • Account
    Other
  • 1642 Views
  • 7 replies
  • 0 likes

Solved!! Cannot log into android app - tried everything.

I have recently downgraded from a premium to Spotify free (happened around two weeks ago, nothing changed at that time). Yesterday, I was logged out of my Spotify account on my phone and could not log back in. Tried via the email link - always expire...

  • Casual Listener
  • I have recently downgraded from a premium to Spotify free (happened around two weeks ago, nothing changed at that time).   Yesterday, I was logged out of my Spotify account on my phone and cou...
  • mick_elle_
  • Casual Listener
  • 502 Views
  • 3 replies
  • 1 likes
  • Account
    Login
    Other
  • 502 Views
  • 3 replies
  • 1 likes