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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80401 Views

9 replies

2 likes

Account
Login
  • 80401 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653832 Views

13 replies

4 likes

Account
  • 653832 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734272 Views

18 replies

29 likes

  • 734272 Views
  • 18 replies
  • 29 likes

Superuser Contribution STRANGE BUG on my accounto info (only on mobile)

PlanPremiumCountryItalyDeviceRedmi noteOperating SystemAndroid 11 My Question or Issue I've been having this bug for like a couple of years now.Every time i tried so see my account info spotify gives me an error (see the attachment). On pc i dont hav...

Casual Listener

Plan Premium Country Italy Device Redmi note Operating System Android 11   My Question or Issue   I've been having this bug for like a couple of years now. Every time i tried so...

Jeremy

Spotify Legend

927 Views

6 replies

0 likes

Account
  • 927 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify account hacked ?

I have paid for premium entering my bank account etc using my Spotify app on my phone. My bank account shows the subscription and says SPOTIFY UK LONDON GB. All good I thought but when I try logging into my Spotify account it says not being paid. **b...

Casual Listener

I have paid for premium entering my bank account etc using my Spotify app on my phone. My bank account shows the subscription and says SPOTIFY UK LONDON GB. All good I thought but when I try logging ...

Jeremy

Spotify Legend

534 Views

2 replies

0 likes

Premium
  • 534 Views
  • 2 replies
  • 0 likes

Cannot log in to or account link to Spotify Live

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S9+/PCOperating SystemAndroid/Windows 10 My Question or IssueMy wife and I are Premium Users with the Family Plan and in exactly the same position.We got invites to view the Ghost fan chat event for...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy S9+/PC Operating System Android/Windows 10   My Question or Issue My wife and I are Premium Users with the Family Plan and in e...

257 Views

0 replies

0 likes

Account
Login
Other
Premium
  • 257 Views
  • 0 replies
  • 0 likes

Superuser Contribution why am I getting error 15??

hello, I have been trying to re log into the desktop spotify app on my macbook pro, and I am getting the message “error 15” I have checked firewall, and spotify is not blocked, as well as the hosts page, where I didn’t see any “ spotify” code. no oth...

Casual Listener

hello, I have been trying to re log into the desktop spotify app on my macbook pro, and I am getting the message “error 15” I have checked firewall, and spotify is not blocked, as well as the hosts p...

moon_soul

Casual Listener

718 Views

2 replies

0 likes

Account
  • 718 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Live login trouble

PlanFreeCountryUSADeviceSamsung Galaxy s20Operating SystemAndroid My Question or Issue:For the past few hours, I've been trying to log into the Spotify Live app with no success. Each time I try to "continue with Spotify" it just loads for a moment an...

Visitor

Plan Free Country USA Device Samsung Galaxy s20 Operating System Android    My Question or Issue: For the past few hours, I've been trying to log into the Spotify Live app with no...

e93kryjkt5e1mpfdnyii

Newbie

547 Views

2 replies

1 likes

Login
  • 547 Views
  • 2 replies
  • 1 likes

Duo Premium Plan Share Liked Songs

How does 2 devices listen to the same Liked Songs at the same time? We are both on the same account.

Visitor

How does 2 devices listen to the same Liked Songs at the same time? We are both on the same account.  

Maxim

Spotify Star

1211 Views

1 replies

0 likes

  • 1211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Disabled

PlanPremiumCountryUnited StatesDeviceiPhone 13 Pro MaxOperating SystemiOS 16My Question or IssueAccount disabledAs I was listening to music I get kicked off thinking someone logged me out across all platforms and that I got hacked. As soon as I check...

Casual Listener

  Plan Premium Country United States Device iPhone 13 Pro Max Operating System iOS 16 My Question or Issue Account disabled As I was listening to music I get kicked off thinking som...

Jeremy

Spotify Legend

494 Views

3 replies

0 likes

Account
Premium
  • 494 Views
  • 3 replies
  • 0 likes

Superuser Contribution Changing country settings without changing plan

I am currently subcribed to a Premium plan and my country is to the United Arab Emirates. But I moved to South Korea permanently, and my UAE credit card is no longer active. So I want to change my country to South Korea, and enter my South Korean cre...

Visitor

I am currently subcribed to a Premium plan and my country is to the United Arab Emirates. But I moved to South Korea permanently, and my UAE credit card is no longer active. So I want to change my co...

Dian

Spotify Legend

263 Views

1 replies

0 likes

Premium
  • 263 Views
  • 1 replies
  • 0 likes

Link google account to my current spotify account

PlanPremiumCountryItaly When I created my Spotify account (back in 2016) I linked it to Facebook.Then you grow up, you stop giving likes to random people, and gmail becomes your best friend (sigh).Spotify prevents me to get rid of my old Facebook acc...

Newbie

Plan Premium Country Italy   When I created my Spotify account (back in 2016) I linked it to Facebook. Then you grow up, you stop giving likes to random people, and gmail becomes your best...

Sebasty

Community Legend

2351 Views

1 replies

1 likes

Account
Login
Premium
  • 2351 Views
  • 1 replies
  • 1 likes

Superuser Contribution Offline Devices

Hey guys, how do I remove the offline devices from my account? I'm logged in through fb. I tried searching for it in the android and ios app and also in the web browser but still can't find where to remove them. Any help would be great. Thanks!

Visitor

Hey guys, how do I remove the offline devices from my account? I'm logged in through fb. I tried searching for it in the android and ios app and also in the web browser but still can't find where to ...

OscarDC

Moderator

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

How Can i use my Account? iPhone remembers Former Account.

PlanFamily CountryGermany DeviceiPhone SE 2020Operating SystemIiOS iOS 15.6.1 My QuestionLiebe Community,, Wir Nutzen mit unserer Familie den Family Account. Ich habe Ein iPhone SE 2020, dass vorher Meiner Schwester gehörte und die Spotify darauf ins...

Newbie

  Plan Family  Country Germany  Device iPhone SE 2020 Operating System IiOS iOS 15.6.1   My Question Liebe Community,, Wir Nutzen mit unserer Familie den Family ...

Maxim

Spotify Star

288 Views

1 replies

0 likes

Account
Login
Premium
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suspicious bot activity

Hello. I noticed within the last two days I had suspicious activity on my account. I am on a Family plan. When I logged in on my computer today I noticed someone was listening on my account from a Chrome browser. I don't use Chrome. After a moment or...

Casual Listener

Hello.   I noticed within the last two days I had suspicious activity on my account. I am on a Family plan.   When I logged in on my computer today I noticed someone was listening on my...

Kiril

Moderator

631 Views

1 replies

0 likes

Account
Premium
Security
  • 631 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium features and music are all gone!!!!

Hello. I've had premium on this account for well over a year. I recently got an mp3(innioasis G1) with spotify app so i can listen to music on that device too. I signed in with the same exact account information as my account that has premium but it ...

Newbie

Hello. I've had premium on this account for well over a year. I recently got an mp3(innioasis G1) with spotify app so i can listen to music on that device too. I signed in with the same exact account...

Eni

Moderator

2606 Views

1 replies

0 likes

Help
Premium
  • 2606 Views
  • 1 replies
  • 0 likes

Superuser Contribution Finding a specific playlist

PlanFreeCountryUSADeviceiPhone 8Operating SystemWindows 10 My Question or IssueI recently lost my email account (forgot password and have no option to recover it), The worst part being, I had my Spotify account logged into that account.So I made a ne...

Newbie

Plan Free Country USA Device iPhone 8 Operating System Windows 10   My Question or Issue I recently lost my email account (forgot password and have no option to recover it), The worst ...

Alex

Spotify Legend

645 Views

1 replies

0 likes

Account
Free
Other
  • 645 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to share my spotify account but it has my email in the link

PlanPremiumCountryUSAMy Question or IssueI want to put my spotify account in one of my other social medias but the link has my email. I hear some people have random numbers and I want it to do that. My display name is fine but my username is my email...

Newbie

Plan Premium Country USA My Question or Issue I want to put my spotify account in one of my other social medias but the link has my email. I hear some people have random numbers and I want it to...

Maxim

Spotify Star

644 Views

1 replies

0 likes

Other
  • 644 Views
  • 1 replies
  • 0 likes

How to make public account.

PlanFreeCountryUSADeviceLaptopOperating System My Question or IssueHow do I make my account public so others can see it? Or do I just need to make a new account?

Newbie

Plan Free Country USA Device Laptop Operating System     My Question or Issue How do I make my account public so others can see it? Or do I just need to make a new account?

Maxim

Spotify Star

334 Views

1 replies

0 likes

Account
  • 334 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Dont have a lyrics feature (mobile)

I'd like to start by mentioning I have premium and I understand not every song has lyrics added to it, but literally none of my songs have lyrics under them. If anything I get a backstory for the song or whatever it is, but I dont actually ge the lyr...

Casual Listener

I'd like to start by mentioning I have premium and I understand not every song has lyrics added to it, but literally none of my songs have lyrics under them. If anything I get a backstory for the son...

OscarDC

Moderator

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to login to Spotify (on phone and PC)

PlanPremium DeviceiPhone 12, Windows 11 My Question or IssueMy friend is unable to sign in to his Spotify account. When selecting to sign in using Facebook, spotify returns an error saying: Login failed, combination of username and password is wrong....

Newbie

Plan Premium   Device iPhone 12, Windows 11   My Question or Issue My friend is unable to sign in to his Spotify account. When selecting to sign in using Facebook, spotify returns an...

Vasil

Moderator

311 Views

1 replies

0 likes

Account
Security
Subscription
  • 311 Views
  • 1 replies
  • 0 likes

Delete Account and copy Playlists from there nonetheless

Dear Community, I belong to the growing number of people, who want to delete their Facebook account. Unfortunately (as many others), I have used my Facebook Account to creaty my Spotify account. After having done some research, I know that the only r...

Visitor

Dear Community,   I belong to the growing number of people, who want to delete their Facebook account. Unfortunately (as many others), I have used my Facebook Account to creaty my Spotify acco...

Maxim

Spotify Star

369 Views

1 replies

0 likes

Account
  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updating my country settings!

PlanFreeCountryIndiaDevice(Windows Laptop) My Question or IssueDespite updating my country and language on my profile/account, for some reason I am getting ads in Indonesian (I think) - how can this be fixed?Please note I did not travel outside India...

Visitor

Plan Free Country India Device (Windows Laptop)   My Question or Issue Despite updating my country and language on my profile/account, for some reason I am getting ads in Indonesian (I t...

Jeremy

Spotify Legend

283 Views

1 replies

0 likes

Account
Free
  • 283 Views
  • 1 replies
  • 0 likes