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Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
84330 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
660768 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
742437 Views
18 replies
29 likes
Hey guys!As the title says, my username suddenly transformed into a long string of letters & numbers and I have no idea how to revert it back to normal. I already tried clearing the cache, installing and uninstalling the app on mobile & desktop but s...
Hey guys! As the title says, my username suddenly transformed into a long string of letters & numbers and I have no idea how to revert it back to normal. I already tried clearing the cache, in...
Casual Listener
1457 Views
5 replies
0 likes
I need to remove my ex-husband from my plan. He is currently a Plan Member and I am the Plan Manager. If I do this, will he lose all of his playlists?!Thanks!
I need to remove my ex-husband from my plan. He is currently a Plan Member and I am the Plan Manager. If I do this, will he lose all of his playlists?! Thanks!
Community Legend
925 Views
1 replies
0 likes
I've received 3 mails today about a suspicious attempt from log in my accountThe problem here is that are 3 different countries, and I've changed my password! But suddenly I received this mail saying:"HiTo protect your Spotify account, we've reset yo...
I've received 3 mails today about a suspicious attempt from log in my account The problem here is that are 3 different countries, and I've changed my password! But suddenly I received this ma...
Spotify Star
2083 Views
1 replies
0 likes
Just upgraded my phone and I logged back into my account and it’s no longer premium….I’ve been paying for premium and had lots of playlists and my library is now totally empty. Is there a way to recover this? Tried to call someone but they don’t have...
Just upgraded my phone and I logged back into my account and it’s no longer premium….I’ve been paying for premium and had lots of playlists and my library is now totally empty. Is there a way to reco...
Moderator
353 Views
1 replies
0 likes
I have been paying for my own single account Spotify, but just now decided to go in as a family but it's under my sister's name. I am on it and all good. But can't figure out how to deactivate my original one ( or if I even have too). Don't want to k...
I have been paying for my own single account Spotify, but just now decided to go in as a family but it's under my sister's name. I am on it and all good. But can't figure out how to deactivate my ori...
Moderator
432 Views
1 replies
1 likes
I'm having a problem with my Alexa devices. I recently changed my premium Spotify account to a different account, and now songs are only playing by voice command on a single device, not on the others. This all worked correctly before, so I switched b...
I'm having a problem with my Alexa devices. I recently changed my premium Spotify account to a different account, and now songs are only playing by voice command on a single device, not on the others...
Moderator
1460 Views
3 replies
0 likes
PlanFree/PremiumCountryU.S.DeviceiPhone 12 Pro and PC Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying to upgrade to premium. I had two free accounts and canceled one then waited the given amount of time before ...
Plan Free/Premium Country U.S. Device iPhone 12 Pro and PC Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am trying to upgrade to premium....
Spotify Legend
461 Views
1 replies
0 likes
We love our Family Plan, but my wife, kids, and I share multiple devices. It would be super duper fantastically awesome if you could add a way to switch between users who have logged in and have checked a box to Remember Me.
We love our Family Plan, but my wife, kids, and I share multiple devices. It would be super duper fantastically awesome if you could add a way to switch between users who have logged in and hav...
Spotify Legend
402 Views
1 replies
1 likes
I had logged out my premium account to log in on a new device however was unable to log in as I can't remember the password. The email on the account is a gmail that I can't remember having, I tried requesting a new password but was not able to find ...
I had logged out my premium account to log in on a new device however was unable to log in as I can't remember the password. The email on the account is a gmail that I can't remember having, I ...
Spotify Legend
287 Views
1 replies
0 likes
Hi folks,I migrated from Russia in the spring but decided to pay my subscription from here (Serbia) only now. So when I've tried to log in, I've got a message, that an account bonded to mail address I used doesn't exist. And I am assured that I used ...
Hi folks, I migrated from Russia in the spring but decided to pay my subscription from here (Serbia) only now. So when I've tried to log in, I've got a message, that an account bonded ...
233 Views
0 replies
0 likes
Plan Premium IndividualCountry AustraliaDevice iPhone X, and LaptopOperating System iOS 15 on my iPhone and Windows 10 on my laptop My Question or IssueOn multiple occasions, commercial adds are played while I am listening to songs on Spotify, or an ...
Plan Premium Individual Country Australia Device iPhone X, and Laptop Operating System iOS 15 on my iPhone and Windows 10 on my laptop My Question or Issue On ...
Casual Listener
815 Views
5 replies
0 likes
Hi so I recently closed my spotify account because I was informed that when I did, my profile would be deleted (as in it wouldn't show up anymore at all and my followers and following would be cleared) but when I checked on my new account it was stil...
Hi so I recently closed my spotify account because I was informed that when I did, my profile would be deleted (as in it wouldn't show up anymore at all and my followers and following would be cleare...
Spotify Star
535 Views
1 replies
0 likes
All my music left and my bill is paid
All my music left and my bill is paid
Spotify Star
264 Views
1 replies
0 likes
So the song I play on my phone doesn't show playing on my desktop app, also when I play on web player everything works fine, my phone or any device shows in connect to other devices options but not on the Spotify desktop app, this have been bugging m...
So the song I play on my phone doesn't show playing on my desktop app, also when I play on web player everything works fine, my phone or any device shows in connect to other devices options but not o...
Spotify Star
380 Views
1 replies
0 likes
PlanPremiumCountryUAEDeviceOnePlus6Operating SystemAndroid My Question or IssueI recently moved from UAE to Germany. Although I am able to listen to music and have been successful in changing payment method, I can't change my location to Germany.I ha...
Plan Premium Country UAE Device OnePlus6 Operating System Android My Question or Issue I recently moved from UAE to Germany. Although I am able to listen to music and have been succe...
Spotify Star
689 Views
5 replies
0 likes
I have a Premium account and have had it since the early days of this service. Today, for the first time ever, Spotify played an ad for me. I am logged in with my Premium account. What's going on? I have an Android phone.
I have a Premium account and have had it since the early days of this service. Today, for the first time ever, Spotify played an ad for me. I am logged in with my Premium account. What's going on? &...
Moderator
366 Views
3 replies
0 likes
PlanPremiumCountrySaudi ArabiaDeviceHonor 20Operating SystemAndroid 10 My Question or Issuei subscribed to premium when i was in egypt using payment by mobile carrier and i came to saudi and bought a reedem card and it does not work because the regio...
Plan Premium Country Saudi Arabia Device Honor 20 Operating System Android 10 My Question or Issue i subscribed to premium when i was in egypt using payment by mobile carrier and i c...
Spotify Star
610 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
474 Views
1 replies
0 likes
I had insufficient funds when Spotify attempted to take the monthly payment at the weekend, but updated my details and paid for this a few days later. Does anyone know if this will have any impact on my credit rating as a late payment? Not sure how i...
I had insufficient funds when Spotify attempted to take the monthly payment at the weekend, but updated my details and paid for this a few days later. Does anyone know if this will have any ...
Spotify Star
964 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy account was recently compromised for about two days. Spotify detected this and helped me r...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My acco...
Casual Listener
641 Views
2 replies
0 likes
