Deactivated account

[user-removed]

Plan

Deactivated account: Premium

Country

Spain

Device

Iphone and laptop

I've received an email from Spotify notifying me my account was deactivated due to my bank did not authorize the payment. I contacted my bank and they never rejected that payment. I can't access to my account by any means and I lost my playlists. Could you please what the problem is? My previous user number is tfki2kf440uajrls0el7hyco6.

Thanks

[Billy-J]

Hey @user-removed, thanks for reaching out to the Community!

I'm sorry to hear about that. In this case, please check out this support page for more information and the next steps to take.

I'll be here if you need anything else 🙂 

[user-removed]

Hi Billy,
Many thanks for your help! I’ll contact the support page.
Cheers 😃!

[Billy-J]

Hey @user-removed,

You're very welcome!

If you need help in the future, you can always start a new topic and the Community will be happy to help.
Have a great day!