Lost my student discount

[TroyKirin]

I don't don't know who I need to contact about this issue but my most recent payment and the one prior to that was $9.99 instead of the usual $4.99.  I'm still a student...a freshman infact and wondering why I lost the discount!

[alxndersperling]

I came here with the exact same problem. Just checked my account and have been charged £10/month for the last two months despite me having an existing NUS Extra card which is valid until September...

[Mattosaurus]

Hey there! I'm sorry to hear that. Have you tried looking at this FAQ about the student discount? 

Also, you have to be in a school in the USA.

[MattSuda]

@TroyKirin @alxndersperling

The student discount lasts for one year and then you need to renew it.

Go to http://spotify.com/student and scroll down to read the terms and conditions on how to renew.

[TroyKirin]

Support helped me out and got it renewed for me, also compensated me generously for what happened! Great customer service 🙂 I'll be a Spotify user for a quite a while ❤️

[Mattosaurus]

@TroyKinn

Great! I'm glad to hear that it turned out ok.

[austinjfox]

How do you contact support?

[Mattosaurus]

Hey there @austinjfox!

Head over to this contact form.

https://support.spotify.com/contact-spotify-support/

Support should get back to you within 24-48 hours. When they send you an email telling you to come to the community, reply back to it so you can get in touch with one of the staff. You can also ask the question here, and the Rock Stars (a group of people the help answer question) will try figure out what the matter is.

Hope to hear back soon.