Maxis Subscription Issues

[Anonymous15]

Hi , i am an Maxis One Plan 158 user , i would like to upgrade my existing free spotify account created via facebook , and it has an error that says : Error , Sorry , this Spotify account is already tied to a Maxis number. Please try another or create a new account .

I had seek guidance from maxis , it says that my maxis number has no Spotify Premium subscription found under Maxis.

May i know whats the problem of my Spotify Account ?

[Jason]

Hey @Anonymous15

Many thanks for reaching out to us on the Community. We'd love to help out 🙂

This sounds like something for our Accounts team to investigate. I'd recommend getting in touch with them by heading over to this link. If you receive what looks like an automated reply, just reply back to it and the right team will then receive your email.

I hope that helps you in the right direction and you can start enjoying that sweet Premium on your account. If there's anything else we can help with, let me know!