Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Rising Star 4
2024-08-20 3:38:03 PM
1781 Views
0 replies
8 likes
Security

1781 Views
0 replies
8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
Not applicable
448260 Views
970 replies
108 likes
Account

448260 Views
970 replies
108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1199498 Views
119 replies
116 likes
Account

1199498 Views
119 replies
116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
Tuesday
Maria
Moderator
108613 Views
72 replies
11 likes
Account
Login
Premium

108613 Views
72 replies
11 likes

Solved!! canceled before the end of the month

I canceled my account by taking my card off the account Spotify was supposed to charge me on the 2nd cause thats when my subscription ends but instead when I canceled it charged me still and it shouldn't have charged me and I want my money back

alliemartinez17
Newbie
I canceled my account by taking my card off the account Spotify was supposed to charge me on the 2nd cause thats when my subscription ends but instead when I canceled it charged me still and it shoul...
2016-01-31 11:43:34 PM
2016-01-31 11:47:08 PM
MauriceMV
Spotify Star
242 Views
1 replies
0 likes
Subscription

242 Views
1 replies
0 likes

cobro indebido

Hola. Como Puedo Solucionar heno Meses Que Me Cobran 5 vveces 9,99 y me abonan 2 veces 9,99 episodios finales Episodios Con El Resultado Mí Cobran 3 Veces 9,99.

perecamposl
Newbie
Hola. Como Puedo Solucionar heno Meses Que Me Cobran 5 vveces 9,99 y me abonan 2 veces 9,99 episodios finales Episodios Con El Resultado Mí Cobran 3 Veces 9,99.
2016-01-31 6:36:21 PM
2016-01-31 10:52:22 PM
soytucarpintero
Newbie
199 Views
1 replies
0 likes
Other

199 Views
1 replies
0 likes

Searching for usernames

Hey, My facebook friends can only find me on spotify by searching my username rather than my actual name, even though I'm connected to facebook. Any ideas why?

SallyBrown
Casual Listener
Hey, My facebook friends can only find me on spotify by searching my username rather than my actual name, even though I'm connected to facebook. Any ideas why?
2016-01-31 10:31:52 PM
117 Views
0 replies
0 likes
Account
Other

117 Views
0 replies
0 likes

Test premium account for family

Hello, i order allready the family account with 5 people. Is the first month free for all ?

rudioz
Casual Listener
Hello, i order allready the family account with 5 people. Is the first month free for all ?
2016-01-31 5:02:40 PM
2016-01-31 10:22:30 PM
kbrooksc
Community Legend
222 Views
1 replies
0 likes
Free
Premium

222 Views
1 replies
0 likes

Language changing

Whilst trying to unsuccessfully subscribe to Premium, my account has changed to Malaysian! I have not changed the country in the profile as it still shows as Australia. not only is not being able to subscribe painful, I can no longer read any of the ...

elroncho
Newbie
Whilst trying to unsuccessfully subscribe to Premium, my account has changed to Malaysian! I have not changed the country in the profile as it still shows as Australia. not only is not being able to ...
2016-01-31 9:24:35 AM
2016-01-31 10:18:40 PM
kbrooksc
Community Legend
171 Views
1 replies
0 likes
Account

171 Views
1 replies
0 likes

I was charged and I don't have a premium account

I don't have a premium spotify account, but I checked my bank statement and I was charged recently. I have no clue how, and I need to resolve this asap

user-removed
Visitor
I don't have a premium spotify account, but I checked my bank statement and I was charged recently. I have no clue how, and I need to resolve this asap
2016-01-31 5:03:40 PM
2016-01-31 10:10:24 PM
kbrooksc
Community Legend
173 Views
1 replies
0 likes
Subscription

173 Views
1 replies
0 likes

Can't login and I know my username and pw is correct

Hi guys, I'm a premium member and the other day I accidently logged out of my account and I can't get back in. I know my username and password is correct but it says it isn't. So I click on "forgot username and password" put in my username and then i...

cjimenez
Casual Listener
Hi guys, I'm a premium member and the other day I accidently logged out of my account and I can't get back in. I know my username and password is correct but it says it isn't. So I click on ...
2016-01-31 9:01:03 PM
2016-01-31 9:58:55 PM
cjimenez
Casual Listener
233 Views
3 replies
0 likes
Login

233 Views
3 replies
0 likes

Premium Removed from my Account, Playlists Missing

I have been a Spotify premium user for well over a year. All day yesterday I was able to use Spotify on all of my devices without issue. This morning, my playlists have disappeared and I'm being listed as a Free user on all devices. When I check acco...

user-removed
Visitor
I have been a Spotify premium user for well over a year. All day yesterday I was able to use Spotify on all of my devices without issue. This morning, my playlists have disappeared and I'm being list...
2016-01-31 8:58:47 PM
2016-01-31 9:40:28 PM
kbrooksc
Community Legend
183 Views
1 replies
0 likes
Free
Premium
Subscription

183 Views
1 replies
0 likes

wrong facebook

for some reason my account seems to be linked up to the wrng facebbok account and would like to change to have my own facebook accosiated with spoitfy

pdgraham
Newbie
for some reason my account seems to be linked up to the wrng facebbok account and would like to change to have my own facebook accosiated with spoitfy
2016-01-31 9:29:04 PM
2016-01-31 9:39:36 PM
kbrooksc
Community Legend
143 Views
1 replies
0 likes
Account

143 Views
1 replies
0 likes

tengo cuenta premium, pero me aparece free

Hola, el 22 de noviembre me suscribi a la prueba de 30 días de la cuenta premium, según los términos si yo no la daba de baja se iba a debitar de mi tarjeta el monto de la suscripción todos los meses, el 22 de diciembre me apareció en el resúmen de l...

jospo65
Newbie
Hola, el 22 de noviembre me suscribi a la prueba de 30 días de la cuenta premium, según los términos si yo no la daba de baja se iba a debitar de mi tarjeta el monto de la suscripción todos los...
2016-01-03 1:31:35 AM
2016-01-31 9:15:38 PM
Steph_B
Roadie
1346 Views
3 replies
0 likes
Free

1346 Views
3 replies
0 likes

IS SPOTIFY BROKEN??

Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.I am getting this message when trying to update payment. However, this is FALSE becuase i have already call...

Scalo1
Casual Listener
Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method. I am getting this message when trying to update payme...
2016-01-27 5:08:54 PM
2016-01-31 9:12:50 PM
Artherlo
Newbie
391 Views
6 replies
0 likes
Subscription

391 Views
6 replies
0 likes

I submitted an inquiry about something, no response and need the issue dealt with.

My issue as of currently is that I tried buying the 'student discount'. Long story short, I clicked on it about three times and it charged me for those times even though I was denied it. This is my real problem, and I really need it resolved, however...

Zobmocom
Casual Listener
My issue as of currently is that I tried buying the 'student discount'. Long story short, I clicked on it about three times and it charged me for those times even though I was denied it. This is my r...
2016-01-31 4:42:31 PM
2016-01-31 8:59:40 PM
KatesHere
Community Legend
220 Views
3 replies
0 likes
Account
Premium

220 Views
3 replies
0 likes

two spotify accounts

Hi there, I have a premium account that wasnt connected to facebook, I tried to connect my account to facebook and somehow I have ended up with two spotify accounts, one that has all my playlists and one that is connected to facebook but no playlists...

clivehobo90
Newbie
Hi there, I have a premium account that wasnt connected to facebook, I tried to connect my account to facebook and somehow I have ended up with two spotify accounts, one that has all my playlists and...
2016-01-31 8:20:44 PM
2016-01-31 8:47:05 PM
Bittencourt
Spotify Star
139 Views
1 replies
0 likes
Account
Premium
Subscription

139 Views
1 replies
0 likes

Premium. At 12,99

Hi, I subscribed spotify by Spotify App (iOS). Why have I been charged of 12,99 euro instead of 9,99 euro? Thanks

zebiwe
Newbie
Hi, I subscribed spotify by Spotify App (iOS). Why have I been charged of 12,99 euro instead of 9,99 euro? Thanks
2016-01-31 8:04:24 PM
2016-01-31 8:33:23 PM
Bittencourt
Spotify Star
508 Views
1 replies
0 likes
Premium

508 Views
1 replies
0 likes

Why the hell are you serving me video ads when I pay a monthly subscription?

So I'm a paying member, I should be exempt from advertisements and annoyances, right? Well apparently not anymore! I update my client and the first thing I'm greeted with is a video advertisement for "new fresh & now", which appears any time I load u...

exnine
Casual Listener
So I'm a paying member, I should be exempt from advertisements and annoyances, right? Well apparently not anymore! I update my client and the first thing I'm greeted with is a video...
2016-01-30 8:34:54 PM
2016-01-31 8:31:34 PM
exnine
Casual Listener
262 Views
1 replies
1 likes
Premium
Subscription

262 Views
1 replies
1 likes

Signing in in to someone else his account

Hi all,When I log in to Spotify on my phone or computer with my own login credentials i'm logging in to someones else his account.This is realyl strange. When I look at the account which is logged in I see my own username etc. But all my playlists ar...

Tsnre89
Casual Listener
Hi all, When I log in to Spotify on my phone or computer with my own login credentials i'm logging in to someones else his account. This is realyl strange. When I look at the account which is l...
2016-01-29 10:09:22 AM
2016-01-31 8:19:36 PM
Jon_UK
Roadie
2804 Views
4 replies
0 likes
Account
Login

2804 Views
4 replies
0 likes

unauthorized purchases

I have a charge on my bank statement that was not authorized by me. Anyone know how to speak with a representative of Spotify? I emailed them and got a response saying to go to the community.

aggravated29
Casual Listener
I have a charge on my bank statement that was not authorized by me. Anyone know how to speak with a representative of Spotify? I emailed them and got a response saying to go to the community.
2016-01-31 5:41:09 PM
2016-01-31 7:57:20 PM
aggravated29
Casual Listener
220 Views
2 replies
0 likes
Account

220 Views
2 replies
0 likes

Playlists lost

Some how most of my playlists have been removed. I was recently in New Zealand and took a local preparid mobile abonnement with sporify primium included. Now that I have returned to Europe I updated my profile with my new location and installed anoth...

wildkiwi-68
Newbie
Some how most of my playlists have been removed. I was recently in New Zealand and took a local preparid mobile abonnement with sporify primium included. Now that I have&...
2016-01-31 4:27:26 PM
2016-01-31 7:32:33 PM
KatesHere
Community Legend
188 Views
1 replies
0 likes
Other

188 Views
1 replies
0 likes

Solved!! Can't Reach Contact Form

Hello, I've been a Premium Spotify subscriber for some time now, but I am trying to close my account. I am trying to deactivate my Facebook but I would like to continue using Spotify Premium, so I have no choice but to create a new account and subscr...

tkburchfield
Casual Listener
Hello, I've been a Premium Spotify subscriber for some time now, but I am trying to close my account. I am trying to deactivate my Facebook but I would like to continue using Spotify Premium...
2015-08-16 1:05:51 AM
2016-01-31 7:27:16 PM
KatesHere
Community Legend
2168 Views
11 replies
2 likes
Account

2168 Views
11 replies
2 likes

Lost access to account

Hi, I tried to log in to my spotify account but can't remember the password. I tried to reset my password and found out that the email associated with the account has been disabled by Google. Is there any way I can reset the email associated with the...

Jacob16
Casual Listener
Hi, I tried to log in to my spotify account but can't remember the password. I tried to reset my password and found out that the email associated with the account has been disabled by Google. Is ther...
2016-01-31 6:02:43 PM
2016-01-31 6:16:13 PM
Bittencourt
Spotify Star
221 Views
3 replies
0 likes
Account

221 Views
3 replies
0 likes

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