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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • carlosxn
  • Casual Listener
  • 246670 Views
  • 422 replies
  • 26 likes
  • Account
    Free
  • 246670 Views
  • 422 replies
  • 26 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12756 Views
  • 6 replies
  • 11 likes
  • Security
  • 12756 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527504 Views
  • 989 replies
  • 113 likes
  • Account
  • 527504 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127766 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127766 Views
  • 74 replies
  • 12 likes

Forgot password - email account no longer in use - how to reset password?!

I have been aan happy spotify premium user for few years now. I use it both on my laptop(macbook) and iphone (5s)Recently I needed to reinstall my iphone and thus needed to reinstall my spotify app as well.This is where my problem started: I forgot m...

  • Casual Listener
  • I have been aan happy spotify premium user for few years now. I use it both on my laptop(macbook) and iphone (5s) Recently I needed to reinstall  my iphone and thus needed to reinstall my spoti...
  • kbrooksc
  • Community Legend
  • 425 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 425 Views
  • 1 replies
  • 0 likes

Just created account and have been getting bill for the pass year.

Hello. I have never used this spotlify but have just notice in my bank transaction I have had spotlify deducting $13.99 NZD every month. How do I stop this as I have never use spotify. ??Please help...

  • Newbie
  • Hello. I have never used this spotlify but have just notice in my bank transaction I have had spotlify deducting $13.99 NZD every month. How do I stop this as I have never use spotify. ?? Please hel...
  • kbrooksc
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! Premium in PC

I have Premium already in my iPhone, do I have to PAY AGAIN for Premium in my PC?

  • Newbie
  • I have Premium already in my iPhone, do I have to PAY AGAIN for Premium in my PC?
  • kbrooksc
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 315 Views
  • 1 replies
  • 0 likes

Free Chromecasts for new members? Guess I'm cancelling

Thanks for Spotify for rewarding your longstanding paid subscribers. Wait, not. Absolutely ridiculous that this promotion is only available to users who have never been premium members before. https://news.spotify.com/uk/2016/02/17/get-a-free-chromec...

  • Newbie
  • Thanks for Spotify for rewarding your longstanding paid subscribers.  Wait, not.  Absolutely ridiculous that this promotion is only available to users who have never been premium members be...
  • goldie112299
  • Newbie
  • 202 Views
  • 1 replies
  • 1 likes
  • Premium
  • 202 Views
  • 1 replies
  • 1 likes

Re

I paid for the premium for college students and it charged me but couldn't verify my college I go to Tyler junior college

  • Newbie
  • I paid for the premium for college students and it charged me but couldn't verify my college I go to Tyler junior college
  • kbrooksc
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • Premium
  • 197 Views
  • 1 replies
  • 0 likes

Paid via iTunes but Spotify app claims I haven't bc credit card info has changed.

Long story short: lost my debit card last night, canceled it this morning. Haven't updated Spotify payment info, so now Spotify app is telling me that my premium is going to end. HOWEVER, I already paid for Spotify via iTunes yesterday, so this card ...

  • Newbie
  • Long story short: lost my debit card last night, canceled it this morning. Haven't updated Spotify payment info, so now Spotify app is telling me that my premium is going to end.   HOWEVER, I ...
  • kbrooksc
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 216 Views
  • 1 replies
  • 0 likes

I need a phone number for customer support!

I am being charged for 3 accounts I don't have access to. Your numbers online are bogus. I just want my money back! I am about to file fraudulent charges with my bank! Frustrated beyond words!!!!!

  • Newbie
  • I am being charged for 3 accounts I don't have access to. Your numbers online are bogus. I just want my money back! I am about to file fraudulent charges with my bank! Frustrated beyond words!!!!!
  • kbrooksc
  • Community Legend
  • 375 Views
  • 1 replies
  • 1 likes
  • Premium
  • 375 Views
  • 1 replies
  • 1 likes

Living on SBA in Cyprus.......

Hello, i I have been unable to log into Spotify for the past few days as it says I am abroad. I currently live in Cyprus on SBA, and having done a bit of research I can see that Sovereign Base Areas come under the UK. I therefore should be able to ac...

  • Regular
  • Hello,   i I have been unable to log into Spotify for the past few days as it says I am abroad.  I currently live in Cyprus on SBA, and having done a bit of research I can see that Sovere...
  • Mrsappleton
  • Regular
  • 774 Views
  • 7 replies
  • 0 likes
  • Account
    Free
  • 774 Views
  • 7 replies
  • 0 likes

Facebook Disconnect

I accidentally connected my FB to my Spotify, and then I disconnected it. However, on the app on my laptop, my FB profile picture and name is still there. How do I remove this?

  • Newbie
  • I accidentally connected my FB to my Spotify, and then I disconnected it. However, on the app on my laptop, my FB profile picture and name is still there. How do I remove this?
  • djmikeystrange
  • Roadie
  • 306 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 306 Views
  • 1 replies
  • 0 likes

Solved!! Can't complete the free 30-days premium account switch

Hello, When trying to switch to a premium account with a free 30-days access, I arrive on a page where my browser hangs. See attached caption. My browser is Firefox 43.0.4. on MacOS X.

  • Casual Listener
  • Hello,   When trying to switch to a premium account with a free 30-days access, I arrive on a page where my browser hangs. See attached caption.   My browser is Firefox 43.0.4. on MacOS...
  • amundsen
  • Casual Listener
  • 233 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 233 Views
  • 1 replies
  • 0 likes

Can't login on my computer

Just downloaded spotify for my macbook, I already have a premium account. Tried logging in with my email address linked to my account, didn't work. Tried logging in with the username that I used to log into this forum, didn't work. Tried changing the...

  • Newbie
  • Just downloaded spotify for my macbook, I already have a premium account.  Tried logging in with my email address linked to my account, didn't work.  Tried logging in with the username that...
  • user-removed
  • Not applicable
  • 338 Views
  • 1 replies
  • 0 likes
  • Account
  • 338 Views
  • 1 replies
  • 0 likes

Facebook disabled my account, now I can't get into it or cancel it.

Facebook disabled my account and now I can't get into my Spotify account attatched to it. What do I do?

  • Newbie
  • Facebook disabled my account and now I can't get into my Spotify account attatched to it. What do I do?
  • Kamran
  • Composer
  • 201 Views
  • 1 replies
  • 0 likes
  • Account
  • 201 Views
  • 1 replies
  • 0 likes

Username does not appear in search

I have a spotify account for my brand, it is very important to be able to find it in search. As a normal user the name simply does not appear on search if you look up for it. Username: mezcalamores. Any ideas why this is happening or what can I do?

  • Newbie
  • I have a spotify account for my brand, it is very important to be able to find it in search. As a normal user the name simply does not appear on search if you look up for it. Username: mezcalamores. ...
  • Bittencourt
  • Spotify Star
  • 407 Views
  • 1 replies
  • 0 likes
  • Free
    Other
  • 407 Views
  • 1 replies
  • 0 likes

Solved!! family plan

Hi, I signed up to spotify by my facebook account, so I would ike to know is i can expant to the family plan without trouble or if my family would have to use my fb account to log in? thanks

  • Casual Listener
  • Hi, I signed up to spotify by my facebook account, so I would ike to know is i can expant to the family plan without trouble or if my family would have to use my fb account to log in?   thanks
  • pau_bel
  • Casual Listener
  • 375 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 375 Views
  • 2 replies
  • 0 likes

Solved!! FRUSTRATED WITH SPOTIFY

About a month ago I cancelled my facebook account and I have emailed spotify support repeatidly to move my email address associated with my accoung to my new user name. I have tried to add the email address myself but when i do I am told that the ema...

  • Casual Listener
  • About a month ago I cancelled my facebook account and I have emailed spotify support repeatidly to move my email address associated with my accoung to my new user name. I have tried to add the email ...
  • MattSuda
  • Spotify Star
  • 836 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 836 Views
  • 8 replies
  • 0 likes

'Not eligible' for student discount?

Hi, I've had premium for a long time since signing up with the student discount (originally 4.99). Because im an idiot i've never noticed that it went up to 9.99, despite still being a student. When i go to log into my unidays account and get the dis...

  • Newbie
  • Hi,  I've had premium for a long time since signing up with the student discount (originally 4.99). Because im an idiot i've never noticed that it went up to 9.99, despite still being a studen...
  • mac833
  • Newbie
  • 3217 Views
  • 3 replies
  • 0 likes
  • 3217 Views
  • 3 replies
  • 0 likes

I don't know what emails do I have with an account

So, I think I had two mails in one account or something like that.I created an account with an email but I put it with facebook, in which I use another email. Now, I wanted to create a new account because I'm not using Facebook for a while but it say...

  • Newbie
  • So, I think I had two mails in one account or something like that. I created an account with an email but I put it with facebook, in which I use another email. Now, I wanted to create a new accoun...
  • user-removed
  • Not applicable
  • 226 Views
  • 1 replies
  • 0 likes
  • Account
  • 226 Views
  • 1 replies
  • 0 likes

Logs me into wrong account on windows app

Hi, whenever I sign into spotify account (using my email that has premium) on the desktop app it logs me into my old account I made using facebook that does not have premium. I can log into the website using the web browser and the android app onto t...

  • Newbie
  • Hi, whenever I sign into spotify account (using my email that has premium) on the desktop app it logs me into my old account I made using facebook that does not have premium. I can log into the websi...
  • LordRollin
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 336 Views
  • 1 replies
  • 0 likes

Gym Spotify Account

Hello, We are wondering the best way to let our instructors access our company spotify account. We would like to have 1 account that all of our instructors can access during their classes. The family share plan is a good option but each instructor wo...

  • Newbie
  • Hello,  We are wondering the best way to let our instructors access our company spotify account. We would like to have 1 account that all of our instructors can access during their classes. T...
  • LordRollin
  • Community Legend
  • 559 Views
  • 1 replies
  • 0 likes
  • Premium
  • 559 Views
  • 1 replies
  • 0 likes

Solved!! Cannot upgrade to paid subscription

I am attempting to upgrade from a free subscription to a paid subscription. I am taken to this page and can get no further:https://www.spotify.com/nz/purchase/panel/#__main-pci-credit-card When I select "Start 30-day trial now" the button flashes but...

Spotify can't upgrade.png
  • Regular
  • I am attempting to upgrade from a free subscription to a paid subscription.   I am taken to this page and can get no further: https://www.spotify.com/nz/purchase/panel/#__main-pci-credit-card...
  • kbrooksc
  • Community Legend
  • 768 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 768 Views
  • 5 replies
  • 0 likes