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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76086 Views

28 replies

0 likes

  • 76086 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93753 Views

9 replies

2 likes

Account
Login
  • 93753 Views
  • 9 replies
  • 2 likes

Family Sub with user in different countries

Hi Spotify Friends,I subscribe today with the Family and I like to invite my daughter, she lives in Germany, and I live in Spain. But this not works...any Workaround to solve this problem? Thanks

Newbie

Hi Spotify Friends, I subscribe today with the Family and I like to invite my daughter, she lives in Germany, and I live in Spain. But this not works...any Workaround to solve this problem? Thanks

kbrooksc

Community Legend

264 Views

1 replies

0 likes

Account
  • 264 Views
  • 1 replies
  • 0 likes

How to cancel MOBILE Premium subscription

It will not let me cancel my subscription. Very angry with the way this is set up. It says I have to use my apple account to cancel it but my apple account does not say that I am paying through apple.

Newbie

It will not let me cancel my subscription. Very angry with the way this is set up. It says I have to use my apple account to cancel it but my apple account does not say that I am paying through apple...

kbrooksc

Community Legend

262 Views

1 replies

0 likes

Account
  • 262 Views
  • 1 replies
  • 0 likes

Brazilian paying U$7.99 for seven months now

I have been charged U$ 7.99 for my premium access for the past seven months.With this money converted to BRL I'd be able to pay for 15 months or so.I'm really frustrated, and cancelling my subscription right away.

Newbie

I have been charged U$ 7.99 for my premium access for the past seven months. With this money converted to BRL I'd be able to pay for 15 months or so. I'm really frustrated, and cancelling my subscr...

kbrooksc

Community Legend

290 Views

1 replies

0 likes

Other
  • 290 Views
  • 1 replies
  • 0 likes

Old account conntected to facebook

I have an old account that i created with spotify that used my facebook and since then i've created a new profile thats premium and not connected to my facebook. My problem is that i'm unable to connect my new account to facebook because it keeps say...

Newbie

I have an old account that i created with spotify that used my facebook and since then i've created a new profile thats premium and not connected to my facebook. My problem is that i'm unable to conn...

kbrooksc

Community Legend

344 Views

1 replies

1 likes

Account
  • 344 Views
  • 1 replies
  • 1 likes

Free subscription and been charged

I am on the free subscription and have logged into my account which verifies that I am on the free subscription however I have been charged £9.99 for spotify premium which I am confused about. Please help.

Casual Listener

I am on the free subscription and have logged into my account which verifies that I am on the free subscription however I have been charged £9.99 for spotify premium which I am confused about. Please...

KatesHere

Community Legend

385 Views

3 replies

0 likes

Free
Premium
Subscription
  • 385 Views
  • 3 replies
  • 0 likes

Payment/ Student Discount questions

I have signed up for the free trial, and I am a student so i was planning on using spotify premium after the free trial through the student discount. ( My account is associated with my student email). When i signed up for the free trial, my account w...

Newbie

I have signed up for the free trial, and I am a student so i was planning on using spotify premium after the free trial through the student discount. ( My account is associated with my student email)...

kbrooksc

Community Legend

333 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 333 Views
  • 1 replies
  • 0 likes

I cancelled premium long ago but can now see It's still active and I've been charged for many months

So I signed up for Premium and enjoyed it until I decided to cancel my subscription about 3 months ago. Without checking my bankstatement I assumed this was the case. I then recently got an email saying my payment has failed (I moved coutry and empti...

Newbie

So I signed up for Premium and enjoyed it until I decided to cancel my subscription about 3 months ago. Without checking my bankstatement I assumed this was the case. I then recently got an email say...

bursttplaylists

Roadie

274 Views

1 replies

0 likes

Premium
Security
Subscription
  • 274 Views
  • 1 replies
  • 0 likes

99 cent deal with giftcard

I just signed up for spotify the first time through facebook about 10 minutes ago. I receieved a 10 dollar gift certificate for christmas and also activated premium with that. It now says my account expires January 31st 2015? I don't get it. What hap...

Newbie

I just signed up for spotify the first time through facebook about 10 minutes ago.   I receieved a 10 dollar gift certificate for christmas and also activated premium with that.   I...

gretchenderose

Casual Listener

2959 Views

4 replies

1 likes

Account
Premium
Subscription
  • 2959 Views
  • 4 replies
  • 1 likes

Husband can't join family subscription

Hubby has a premium account. I created a family account subscription for both our daughters to be able to listen to their music offline so sent an invite to him but it said he couldn't join because he wasn't in the same country as me... We live in th...

Newbie

Hubby has a premium account.  I created a family account subscription for both our daughters to be able to listen to their music offline so sent an invite to him but it said he couldn't join bec...

12125585787

Newbie

433 Views

1 replies

0 likes

Premium
Subscription
  • 433 Views
  • 1 replies
  • 0 likes

Payment taken twice

I Don't know why but two amounts are being taken from my account each month. I only use Spotify on my phone and have one account. This is a mess up your end and would like to be reimbursed for the excess money you have taken from my account. I have b...

Newbie

I Don't know why but two amounts are being taken from my account each month. I only use Spotify on my phone and have one account. This is a mess up your end and would like to be reimbursed for the ex...

KatesHere

Community Legend

292 Views

1 replies

0 likes

Other
Premium
Subscription
  • 292 Views
  • 1 replies
  • 0 likes

Storage

Hi everyone! I'm having a problem and I'd really appreciate it if someone could help me. I recently upgraded my account to premium and when I started to download music, it's automatically storaged in my mobile memory, instead of my SD CARD. As I don'...

Newbie

Hi everyone! I'm having a problem and I'd really appreciate it if someone could help me. I recently upgraded my account to premium and when I started to download music, it's automatically storaged in...

KatesHere

Community Legend

243 Views

1 replies

0 likes

Premium
  • 243 Views
  • 1 replies
  • 0 likes

Solved!! 3 months for 1 fee?

Will Spotify have another deal like this any time soon?

Newbie

Will Spotify have another deal like this any time soon?

KatesHere

Community Legend

335 Views

1 replies

1 likes

Subscription
  • 335 Views
  • 1 replies
  • 1 likes

Over Charged

For 3 months I've been trying to add the student discount. Recently I was charged 2 times in the same month for premium and then charged 2 times with the student discount. I love Spotify I just can't handle all of these extra charges.

Newbie

For 3 months I've been trying to add the student discount. Recently I was charged 2 times in the same month for premium and then charged 2 times with the student discount. I love Spotify I just can't...

KatesHere

Community Legend

266 Views

1 replies

0 likes

Premium
Subscription
  • 266 Views
  • 1 replies
  • 0 likes

Accident Choosing A Plan

I accidentally chose student and it charged me the 5.40 but I never got premium. I need tech support

Newbie

I accidentally chose student and it charged me the 5.40 but I never got premium. I need tech support

KatesHere

Community Legend

293 Views

1 replies

0 likes

Account
Login
Other
Subscription
  • 293 Views
  • 1 replies
  • 0 likes

Lost e-mail and forgot password

Is there any other way to recover my account? I lost my e-mail account and forgot the password to spotify.

Newbie

Is there any other way to recover my account?   I lost my e-mail account and forgot the password to spotify.

MattSuda

Spotify Star

316 Views

2 replies

0 likes

Account
Login
  • 316 Views
  • 2 replies
  • 0 likes

play 1 song n then goes blank

When updated, it will only play 1 song n then goes blank, I have to either skip to the next song or turn off ñ turn back on for it to play. Is anyone else having this problem and what can I do to solve the problem(s)?

Casual Listener

When updated, it will only play 1 song n then goes blank, I have to either skip to the next song or turn off ñ turn back on for it to play. Is anyone else having this problem and what can I do to sol...

Jason

Spotify Legend

419 Views

3 replies

0 likes

Other
  • 419 Views
  • 3 replies
  • 0 likes

A Complaint

So I am disappointed - and I didn't know where to write it except for here. So, I have been using Spotify for a while now, and just recently decided I wanted to get Premium again. But last time, I used just the normal Spotify. So this time I was like...

Casual Listener

So I am disappointed - and I didn't know where to write it except for here.     So, I have been using Spotify for a while now, and just recently decided I wanted to get Premium again. &nb...

Jason

Spotify Legend

429 Views

4 replies

0 likes

Other
  • 429 Views
  • 4 replies
  • 0 likes

Display Name for Account is Showing Wrong, please help!

We connected this account to a Facebook page not knowing that it would cause the display name to change. We need it to change back! Please help!

Casual Listener

We connected this account to a Facebook page not knowing that it would cause the display name to change. We need it to change back! Please help! 

uCatholic

Casual Listener

248 Views

1 replies

0 likes

Account
  • 248 Views
  • 1 replies
  • 0 likes

Why Spotify is **bleep**

I have trusted Spotify with my money and with my music library, I am now abroad and every song I have downloaded and made available offline dissapeard and came back onto my iPhone but none of it is downloaded, my phone is now trying to download some ...

Newbie

I have trusted Spotify with my money and with my music library, I am now abroad and every song I have downloaded and made available offline dissapeard and came back onto my iPhone but none of it is d...

Jason

Spotify Legend

246 Views

1 replies

0 likes

Account
  • 246 Views
  • 1 replies
  • 0 likes

Maxis Subscription Issues

Hi , i am an Maxis One Plan 158 user , i would like to upgrade my existing free spotify account created via facebook , and it has an error that says : Error , Sorry , this Spotify account is already tied to a Maxis number. Please try another or creat...

Newbie

Hi , i am an Maxis One Plan 158 user , i would like to upgrade my existing free spotify account created via facebook , and it has an error that says : Error , Sorry , this Spotify account is already ...

Jason

Spotify Legend

806 Views

1 replies

0 likes

Account
  • 806 Views
  • 1 replies
  • 0 likes