Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287268 Views

529 replies

34 likes

Account
Free
  • 287268 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13621 Views

6 replies

11 likes

Security
  • 13621 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540222 Views

990 replies

114 likes

Account
  • 540222 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129596 Views

74 replies

12 likes

Account
Login
Premium
  • 129596 Views
  • 74 replies
  • 12 likes

Account

I paid for student premium and it charged my card but my spotify isn't premium!!!

Casual Listener

I paid for student premium and it charged my card but my spotify isn't premium!!!

arianacruz392

Casual Listener

471 Views

7 replies

0 likes

Account
  • 471 Views
  • 7 replies
  • 0 likes

Changing user name

I want to change the username on my account, but not the password! Is there a way I can do it?

Roadie

I want to change the username on my account, but not the password! Is there a way I can do it?

LordRollin

Community Legend

386 Views

3 replies

0 likes

Account
  • 386 Views
  • 3 replies
  • 0 likes

Avslutade att betala via telefonräkningen hos Telia

hur gör jag med att betala mitt premiumabonnemang fortsättningsvis ? Avslutasde min betalning på 99 kr /mån för premium de 9/2 -2016 genom min telefonräkning. Hur gör för att ändra betalningsätt så jag kan tex betala med e faktura eller kort framöver...

Newbie

hur gör jag med att betala mitt premiumabonnemang fortsättningsvis ? Avslutasde min betalning på 99 kr /mån för premium de 9/2 -2016 genom min telefonräkning. Hur gör för att ändra betalningsätt så j...

277 Views

0 replies

0 likes

Account
  • 277 Views
  • 0 replies
  • 0 likes

Login error

Vodafone my provider changed my Spotify so I had to reinstall. On doing so it will not recognise my username and password. Keeps saying login error. I have tried changing my password and I can login in on here but not the app on iOS

Casual Listener

Vodafone my provider changed my Spotify so I had to reinstall. On doing so it will not recognise my username and password. Keeps saying login error. I have tried changing my password and I can login ...

MaryS

Roadie

432 Views

7 replies

0 likes

Account
  • 432 Views
  • 7 replies
  • 0 likes

Account being hacked every week...

Hi there.It appears im fighting with an hacker since 5-6 weeks to keep control of my premium account.. Every now and then, mostly every week, all my playlists disapears and new user created ones get in... Its clearly not from me because I listen to e...

Newbie

Hi there. It appears im fighting with an hacker since 5-6 weeks to keep control of my premium account.. Every now and then, mostly every week, all my playlists disapears and new user created ones ...

Harlowin

Roadie

301 Views

1 replies

0 likes

Account
  • 301 Views
  • 1 replies
  • 0 likes

Premium paused

I have a message on my iphone and online application saying that premium is paused because my last payment didn't work. However I have an Apple Store receipt in my email and I can see via my online banking that payment went through. How can I fix thi...

Newbie

I have a message on my iphone and online application saying that premium is paused because my last payment didn't work.  However I have an Apple Store receipt in my email and I can see via my on...

Raysfan11

Newbie

510 Views

2 replies

0 likes

Account
Premium
Subscription
  • 510 Views
  • 2 replies
  • 0 likes

Problem with a premium account

Hi!. Recently i have a problem with my account because the application and the web page has not allowed to pay the premium... And I do not know why.. Last year I had premium account without problems until now.. Thanks for the support.

Casual Listener

Hi!. Recently i have a problem with my account because the application and the web page has not allowed to pay the premium... And I do not know why.. Last year I had premium account without problems ...

KatesHere

Community Legend

330 Views

3 replies

0 likes

Account
Premium
Subscription
  • 330 Views
  • 3 replies
  • 0 likes

Solved!! How do I permanently delete my Spotify account?

How do I permanently delete my Spotify account? Tried - contact us form but it doesn't seem to work, is there an email I can send to

Visitor

How do I permanently delete my Spotify account?   Tried - contact us form but it doesn't seem to work, is there an email I can send to  

KatesHere

Community Legend

67079 Views

12 replies

1 likes

Account
  • 67079 Views
  • 12 replies
  • 1 likes

been charged 2 months in a row

I dont have or want premium but after canceling, my account still gets charged

Casual Listener

I dont have or want premium but after canceling, my account still gets charged

ElusiveHalcyon

Gig Goer

251 Views

3 replies

0 likes

Account
  • 251 Views
  • 3 replies
  • 0 likes

changing email address

I heard that you get a discount for being a student. How do I change my email address on my account to my school email to get the discount?

Newbie

I heard that you get a discount for being a student. How do I change my email address on my account to my school email to get the discount? 

KatesHere

Community Legend

310 Views

1 replies

0 likes

Subscription
  • 310 Views
  • 1 replies
  • 0 likes

#ThrowboackThursday Playlist

I really liked Spotify's own "#ThrowboackThursday" playlist that's been available the last week or so. However, it appears that it was updated today with all new songs. Is there a way to retreive last week's version?

Newbie

I really liked Spotify's own "#ThrowboackThursday" playlist that's been available the last week or so.  However, it appears that it was updated today with all new songs.  Is there a way to ...

KatesHere

Community Legend

160 Views

1 replies

0 likes

Premium
  • 160 Views
  • 1 replies
  • 0 likes

Help Me! Can I get a cancellation and refund

I have never gone premium with Spotify, I always have used the free version logged in with Facebook.With financial issues I have been looking into my transactions and back statements. To my Complete horror I find that from January 2014 I have been pa...

Newbie

I have never gone premium with Spotify, I always have used the free version logged in with Facebook. With financial issues I have been looking into my transactions and back statements. To my Complet...

KatesHere

Community Legend

219 Views

1 replies

0 likes

Account
Free
Other
Premium
Security
Subscription
Unlimited
  • 219 Views
  • 1 replies
  • 0 likes

passwod reset

i reset my password and it still wont let me log on from the app. what is that?? everytime i want to use spotify i have to reset password in order to use my account

Casual Listener

i reset my password and it still wont let me log on from the app. what is that?? everytime i want to use spotify i have to reset password in order to use my account

m_yu84

Casual Listener

251 Views

2 replies

1 likes

Account
Login
  • 251 Views
  • 2 replies
  • 1 likes

Can't Purchase Gift Card

I'm trying to purchase a gift card for 6 months, but I keep getting an error that states: Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method. But, I know ther...

Newbie

I'm trying to purchase a gift card for 6 months, but I keep getting an error that states:   Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charge...

LordRollin

Community Legend

264 Views

1 replies

0 likes

Premium
Subscription
  • 264 Views
  • 1 replies
  • 0 likes

Changing Premium Accounts

I have been trying to contact spotify and has emailed spotify for help. I am currently a college student who has been on the Premium account and has been wanting to get switched over to the college one. Is there anyway I can get refunded for the time...

Newbie

I have been trying to contact spotify and has emailed spotify for help. I am currently a college student who has been on the Premium account and has been wanting to get switched over to the college o...

LordRollin

Community Legend

223 Views

1 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 223 Views
  • 1 replies
  • 0 likes

Student Discount

I originally signed up with a student premium account ($4.99/mo), but now I am being charged $9.99/mo; yet, I'm still a student. How do I alter the settings on my account?

Newbie

I originally signed up with a student premium account ($4.99/mo), but now I am being charged $9.99/mo; yet, I'm still a student. How do I alter the settings on my account?

Nico

Community Legend

317 Views

3 replies

0 likes

Premium
  • 317 Views
  • 3 replies
  • 0 likes

How i can deled a facebook account i log in with the wrong one of a friend

I have a subscription with Rogers Canada for 24 months , I just want to delete the account and put the right on log in with facebook and get all my playlist back .

Casual Listener

I have a subscription with Rogers Canada for 24 months , I just want to delete the account and put the right on log in with facebook and get all my playlist back .

Epiialdasoro8

Casual Listener

306 Views

1 replies

0 likes

Account
Subscription
  • 306 Views
  • 1 replies
  • 0 likes

Family Plan

Approximately 2 weeks ago I upgraded to the family plan so my kids could both listen to spotify at the same time on different devices. Unfortunately, it isn't working properly. When one is using spotify and the other accesses their own play list, the...

Newbie

Approximately 2 weeks ago I upgraded to the family plan so my kids could both listen to spotify at the same time on different devices.  Unfortunately, it isn't working properly.  When one i...

debstanley

Newbie

771 Views

7 replies

0 likes

Premium
  • 771 Views
  • 7 replies
  • 0 likes

Pating for premium but unable to listen offline

So I have been paying for Spotify Premium for the last year or so, however now I can not listen offline. I have checked staus Im still at premium. I downloaded songs and suddenly they are not on my ipod. I go to my songs and it tells me I am offline ...

Newbie

So I have been paying for Spotify Premium for the last year or so, however now I can not listen offline. I have checked staus Im still at premium. I downloaded songs and suddenly they are not on my i...

Clascee

Newbie

183 Views

1 replies

0 likes

Premium
  • 183 Views
  • 1 replies
  • 0 likes

Solved!! charged extra for College account

I had a Spotify College account and this last payment period I was charged 9.99 instead of the 4.99 and it says my next payment will also be 9.99. I'ts the middle of the semester and i'm still in college for a couple more years. Now when I try and go...

Newbie

I had a Spotify College account and this last payment period I was charged 9.99 instead of the 4.99 and it says my next payment will also be 9.99. I'ts the middle of the semester and i'm still in col...

kbrooksc

Community Legend

304 Views

1 replies

0 likes

Account
Premium
Subscription
  • 304 Views
  • 1 replies
  • 0 likes