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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83679 Views

29 replies

0 likes

  • 83679 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105091 Views

10 replies

3 likes

Account
Login
  • 105091 Views
  • 10 replies
  • 3 likes

Premium Spotify acct through sprint

I got my premium Spotify acct through sprint and I have another phone with T-Mobile but when I sign in on the T-Mobile for my Spotify acct is the free version,why?

Newbie

I got my premium Spotify acct through sprint and I have another phone with T-Mobile but when I sign in on the T-Mobile for my Spotify acct is the free version,why?

Jason

Spotify Legend

316 Views

1 replies

0 likes

Premium
  • 316 Views
  • 1 replies
  • 0 likes

Premium

At first I thought there was an issue with my card because there had been trouble with that card but then I got a new card today and it wasn't working. I keep trying and trying and literally nothing is working I don't know what to do.

Newbie

At first I thought there was an issue with my card because there had been trouble with that card but then I got a new card today and it wasn't working. I keep trying and trying and literally nothing ...

Bittencourt

Spotify Star

223 Views

1 replies

0 likes

Account
Premium
Subscription
  • 223 Views
  • 1 replies
  • 0 likes

password confusion/missing playlists

So recently I updated the Spotify app on my iPhone, and now I can't find any of my playlists under "playlists" on the phone. They're there on my Spotify on my Mac, but when I'm on my phone and try to add music to my playlists I'm told they don't exis...

Casual Listener

So recently I updated the Spotify app on my iPhone, and now I can't find any of my playlists under "playlists" on the phone. They're there on my Spotify on my Mac, but when I'm on my phone and try to...

Bittencourt

Spotify Star

403 Views

3 replies

0 likes

Account
Login
Other
Premium
  • 403 Views
  • 3 replies
  • 0 likes

Can't change account from US

I am unable to change my account from US. I have never used a US account and it seems to be the only option in the dropdown? Can you please reset to Canada

Newbie

I am unable to change my account from US. I have never used a US account and it seems to be the only option in the dropdown? Can you please reset to Canada

Bittencourt

Spotify Star

252 Views

1 replies

1 likes

Account
Login
Subscription
  • 252 Views
  • 1 replies
  • 1 likes

Can't log in to app

Can't log in to the app because the email I use was used to sign in with an old Facebook account.What should I do, this is so annoying

Casual Listener

Can't log in to the app because the email I use was used to sign in with an old Facebook account. What should I do, this is so annoying

dylanbarnes75

Casual Listener

278 Views

2 replies

0 likes

Login
  • 278 Views
  • 2 replies
  • 0 likes

Implemented ideas and updates

Hey, everyone. I have a question, about the application updates, in reference, to our ideas. I noticed, that someone's idea status is posted, as "implemented". (https://community.spotify.com/t5/Implemented-Ideas/Shuffle-all-music-on-mobile-device/idi...

Roadie

Hey, everyone.   I have a question, about the application updates, in reference, to our ideas. I noticed, that someone's idea status is posted, as "implemented". (https://community.spotify.com...

309 Views

0 replies

1 likes

Account
Other
  • 309 Views
  • 0 replies
  • 1 likes

Error message when I try to set password

I am trying to set a device password so my spotify premium account will work without facebook. I follow the link and the email and delete it tells me there is an error without an explanation or a link for help. I am about to just cancel spotify all t...

Newbie

I am trying to set a device password so my spotify premium account will work without facebook. I follow the link and the email and delete it tells me there is an error without an explanation or a lin...

Bittencourt

Spotify Star

599 Views

4 replies

0 likes

Premium
  • 599 Views
  • 4 replies
  • 0 likes

'protect your selfie' commercial

Did anyone find this commercial very noisy and annoying? Please don't play noise for listeners !

Newbie

Did anyone find this commercial very noisy and annoying? Please don't play noise for listeners !

megzfultz

Newbie

3198 Views

3 replies

12 likes

Other
  • 3198 Views
  • 3 replies
  • 12 likes

Payed the December's 3 months premium for $99MXN offer, but today I'm no longer premium

I already have used a December's promotion in the 2014 and this year it showed that I could use the 3mo. for $99MXN and took the oportunity.Now, one month later, I'm a free subscriptor again.

Music Fan

I already have used a December's promotion in the 2014 and this year it showed that I could use the 3mo. for $99MXN and took the oportunity. Now, one month later, I'm a free subscriptor again. &n...

511 Views

0 replies

0 likes

Account
Premium
Subscription
  • 511 Views
  • 0 replies
  • 0 likes

Can't play Current Track

I have Spotify Premium and am running OSX El Captiain. Every time i click on a searched song, playlist, you name it it will not play. No sound. Nothing. It doesn't matter if I have local files...(which I don't) I don't have any playlists. Yes, I am c...

Newbie

I have Spotify Premium and am running OSX El Captiain. Every time i click on a searched song, playlist, you name it it will not play. No sound. Nothing. It doesn't matter if I have local files...(whi...

aaronrgray

Newbie

431 Views

2 replies

1 likes

Premium
  • 431 Views
  • 2 replies
  • 1 likes

I'm being overcharged, again.

So i signed up for the 99p deal for three months not that long ago (Just before christmas) All was well, and i thought i was getting a good deal until i received my bank statement, and i was charged £9.99 I am a student and before signing up to the 9...

Casual Listener

So i signed up for the 99p deal for three months not that long ago (Just before christmas)  All was well, and i thought i was getting a good deal until i received my bank statement, and i was c...

ZakDendy

Casual Listener

270 Views

2 replies

0 likes

Account
Login
Premium
Subscription
  • 270 Views
  • 2 replies
  • 0 likes

Family - can't choose plan type?

Hi - am trying to upgrade to a family plan but when I click on the "upgrade" link it takes me to a payment page to sign up for premium with no plan options. I already have premium and am logged in. Does family plan not exist in Canada yet?

Newbie

Hi - am trying to upgrade to a family plan but when I click on the "upgrade" link it takes me to a payment page to sign up for premium with no plan options.   I already have premium and am log...

Cylac

Gig Goer

969 Views

7 replies

0 likes

Account
Subscription
  • 969 Views
  • 7 replies
  • 0 likes

My Account Hacked

Hi i have an account " and someone hacked my account and changed my email and password. I got the following email in Greek: Γεια χαρά. Εδώ Spotify.Θέλαμε να σε ενημερώσουμε ότι η διεύθυνση email στο λογαριασμό σου στο Spotify άλλαξε πρόσφατα.Η προηγο...

Regular

Hi i have an account " and someone hacked my account and changed my email and password. I got the following email in Greek:   Γεια χαρά. Εδώ Spotify. Θέλαμε να σε ενημερώσουμε ότι η διεύθυνση...

OviiiOne

Community Legend

445 Views

3 replies

0 likes

Account
  • 445 Views
  • 3 replies
  • 0 likes

Facebook friend

Hi Everybody, Here's my problem, I have (by mistake) unchecked the "share friend option " in the facebook Spotify application : Since there the unchecked option has juste disapeared and I can't get it back !The checkbox is juste missing... And I Can'...

Casual Listener

Hi Everybody,   Here's my problem, I have (by mistake) unchecked the "share friend option " in the facebook  Spotify application :  Since there the unchecked option has jus...

340 Views

0 replies

0 likes

Account
Free
Other
  • 340 Views
  • 0 replies
  • 0 likes

Changing Country from US to CAN bug

When I try to change my country of residence from US to Canada, the process never succeeds. I suspect it has to do with the fact that it is automatically selecting Euros (which is not the right currency for Canada): Change payment details9.99 EUR + t...

Casual Listener

When I try to change my country of residence from US to Canada, the process never succeeds.   I suspect it has to do with the fact that it is automatically selecting Euros (which is not t...

OviiiOne

Community Legend

478 Views

3 replies

0 likes

Premium
Subscription
  • 478 Views
  • 3 replies
  • 0 likes

Contact Form Link is Broken - need email address released

I created my Spotify account using Facebook, but now I need to disconnect my Facebook and Spotify accounts, as I am planning to deactivate my Facebook permanently.I could create a new account, but I only have one email address, and I am not intereste...

Visitor

I created my Spotify account using Facebook, but now I need to disconnect my Facebook and Spotify accounts, as I am planning to deactivate my Facebook permanently. I could create a new account, bu...

user-removed

Not applicable

443 Views

2 replies

0 likes

Account
  • 443 Views
  • 2 replies
  • 0 likes

Premium is not working (HELP!!)

I purchased premium threw iTunes and now when I go on Spotify it's showing they I have the free version

Visitor

I purchased premium threw iTunes and now when I go on Spotify it's showing they I have the free version

KatesHere

Community Legend

229 Views

1 replies

0 likes

Account
Premium
Subscription
  • 229 Views
  • 1 replies
  • 0 likes

Spotify devices

Hi so I'm with Rogers and got the Spotify offer that lets me use Spotify premium on 3 devices. My two daughters are using it with me but when we try to listen to our music someone's will stop and only play on of the devices. Is there a way we can all...

Newbie

Hi so I'm with Rogers and got the Spotify offer that lets me use Spotify premium on 3 devices. My two daughters are using it with me but when we try to listen to our music someone's will stop and onl...

uberpinscher

Newbie

363 Views

2 replies

0 likes

Premium
  • 363 Views
  • 2 replies
  • 0 likes

Solved!! Premium account but can't play songs offline

Yeah so I bought premium for my account recently... When I tried to play a song offline on my computer today it came up and said "This action is not possible in offline mode"... Did I misunderstand something when I read the following on the "company'...

Casual Listener

Yeah so I bought premium for my account recently...  When I tried to play a song offline on my computer today it came up and said "This action is not possible in offline mode"...   Did ...

mlemoine77

Newbie

3593 Views

4 replies

0 likes

Premium
  • 3593 Views
  • 4 replies
  • 0 likes

Can't log in via Facebook

Hi, I can't log in via facebook on Desktop spotify anymore. Never had any issues, now when I open Spotify and click Log in via acebook (don't know why it logged me out) it takes me to an internet explorer page to log in, blurgh. If it's being nice I ...

Newbie

Hi, I can't log in via facebook on Desktop spotify anymore. Never had any issues, now when I open Spotify and click Log in via acebook (don't know why it logged me out) it takes me to an internet e...

Ifolud

Newbie

4942 Views

3 replies

0 likes

Account
Login
  • 4942 Views
  • 3 replies
  • 0 likes