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Money coming off card

Money coming off card

Money is coming off my card but when I log in its saying I have a free account, I think another account is using my card... how can I find out which Spotify account is using my card???

 

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Hey @CarlyStarr,

 

Thanks for reaching out about this here in the Community. 

 

If you haven't activated any of our subscriptions with your card, it'd be useful to carefully read and follow the steps under More help > Didn't sign up to Premium? featured in this support site article. 

 

Let us know how you get on. We'll be here if there's anything else we can help with!

Mario Moderator
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normaly you can see it on the payment details at your bank app on youre phone or pc.

if it isnt or its just spotifys fault conctact spotify.

When they arent reacting you have to block your creditcard and ask a new one

Hey @CarlyStarr,

 

Hope all is good with you. 

 

Just writing to double-check you followed my suggestions and ask you if everything is resolved 🙂

 

Keep us posted and don't hesitate to let us know if there's anything else we can help with in the meantime!

Mario Moderator
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