Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
4502 Views
0 replies
9 likes
Security

4502 Views
0 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
Saturday
nolosabemos
Visitor
464141 Views
975 replies
110 likes
Account

464141 Views
975 replies
110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1205311 Views
119 replies
117 likes
Account

1205311 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-10-08 9:00:30 AM
Maria
Moderator
113015 Views
72 replies
12 likes
Account
Login
Premium

113015 Views
72 replies
12 likes

Superuser Contribution Re: Unwanted email

I received an email supposedly from Spotify questioning my payment. Opening line is "We're sad to see you go" and continues We couldn't take your payment, so we have paused your subscription for nowYou will now start hearing ads and you can no longer...

Pointgirl
Casual Listener
I received an email supposedly from Spotify questioning my payment. Opening line is "We're sad to see you go" and continues We couldn't take your payment, so we have paused your subscription f...
2020-02-05 4:48:32 PM
2020-02-06 8:26:55 AM
Ivan
Spotify Legend
595 Views
2 replies
0 likes

595 Views
2 replies
0 likes

Cant log in to my account

Im having problem logging in to spotify as it is not picking up my e mail. I have forgotten my pasword and have logged in through facebook. I want to connect to my google home mini which at this moment i cant play songs because it says i have to be s...

Anitaking
Newbie
Im having problem logging in to spotify as it is not picking up my e mail. I have forgotten my pasword and have logged in through facebook. I want to connect to my google home mini which at this mome...
2018-01-18 5:26:25 PM
2020-02-05 8:58:08 PM
OneByBoo
Roadie
592 Views
1 replies
0 likes

592 Views
1 replies
0 likes

China with VPN

I am in China with a VPN in the Philippines, but I can only change my country settings to Australia, and there is no option for the Philippines. This means that I can not log into my account on either my phone or my computer. Does anyone know how to ...

laurenwilkes711
Newbie
I am in China with a VPN in the Philippines, but I can only change my country settings to Australia, and there is no option for the Philippines. This means that I can not log into my account on eithe...
2018-01-19 2:51:52 AM
2020-02-05 8:50:30 PM
OneByBoo
Roadie
521 Views
1 replies
0 likes
Account
Free
Subscription

521 Views
1 replies
0 likes

Hulu not working with student plan

PlanStudent PlanCountryUSADeviceMacBook Air My Question or IssueI have a student plan and I can log in to spotify with the email attached to the plan but I can't log in to my hulu with the same email.

mimibug23
Visitor
Plan Student Plan Country USA Device MacBook Air My Question or Issue I have a student plan and I can log in to spotify with the email attached to the plan but I can't log in to my hul...
2020-02-05 4:27:14 AM
2020-02-05 8:19:07 PM
Luan
Spotify Star
375 Views
1 replies
0 likes
Premium

375 Views
1 replies
0 likes

Solved!!Superuser Contribution Changing Country

Hi,I currently live in germany and that is my billing address for premium.However, i'm from the UK. I understand that for legal and copyright reasons I won't have access to some songs that are only available in the UK. Thats fine - I dont think this ...

CrD234
Casual Listener
Hi, I currently live in germany and that is my billing address for premium. However, i'm from the UK. I understand that for legal and copyright reasons I won't have access to some songs th...
2020-02-03 5:41:00 PM
2020-02-05 4:50:01 PM
Xenia
Moderator
568 Views
3 replies
0 likes
Account
Premium
Subscription

568 Views
3 replies
0 likes

Solved!!Superuser Contribution Privacy settings being reverted without permission

PLANPremiumCountryUSDeviceiPhone 6/Windows PCOperating System(latest iOS, Windows 10My Question or Issue: Spotify keeps reverting my privacy settings back to ON even though I have tried SEVERAL times to turn them off. These are the Facebook and data ...

explodinghoneyd
Casual Listener
PLAN Premium Country US Device iPhone 6/Windows PC Operating System (latest iOS, Windows 10 My Question or Issue: Spotify keeps reverting my privacy settings back to ON even though I...
2020-01-26 1:19:41 AM
2020-02-05 4:26:43 PM
Mario
Spotify Legend
961 Views
3 replies
0 likes
Account
Premium
Security

961 Views
3 replies
0 likes

Songs keep being added to MY PLAYLIST!!

I have gone through all of these posts and I am having a problem! My playlist won't let me reshuffle it because it is playing songs suggested tracks. I have canceled the one song only for it to play another. It has played all of the songs on the list...

Amnreed27
Visitor
I have gone through all of these posts and I am having a problem! My playlist won't let me reshuffle it because it is playing songs suggested tracks. I have canceled the one song only for it to play ...
2020-02-04 9:09:44 PM
2020-02-05 12:01:23 PM
Synestasia
Casual Listener
649 Views
1 replies
0 likes
All Platforms
Playlists

649 Views
1 replies
0 likes

Superuser Contribution possible scam?

PlanPremiumCountryUsMy Question or Issue earlier today I recieved an email from Spotify stating that my account had been logged into from Germany and that If it wasn’t me I needed to change my password so I followed the link and changed it. After cha...

Reillyb1
Visitor
Plan Premium Country Us My Question or Issue earlier today I recieved an email from Spotify stating that my account had been logged into from Germany and that If it wasn’t me I n...
2020-02-05 4:32:46 AM
2020-02-05 11:45:32 AM
Mario
Spotify Legend
466 Views
1 replies
0 likes
Account
Other
Security

466 Views
1 replies
0 likes

Superuser Contribution From Spotify Family to Sptify Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I'm currently part of a Spotify Family subscription.I will be leaving this subscription...

Tiibiiee
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, ...
2020-02-05 8:29:25 AM
2020-02-05 11:01:10 AM
Petya
Community Legend
1362 Views
5 replies
0 likes
Account

1362 Views
5 replies
0 likes

Superuser Contribution Unable to edit account info

So trying to sort out my accounts and cannot edit my Spotify. I think it might be something to do with the Facebook or PSN links? Can a moderator help? I worry there may be more than one account on my email address?? user name is tyers-gb which i wan...

Tyers999
Newbie
So trying to sort out my accounts and cannot edit my Spotify. I think it might be something to do with the Facebook or PSN links? Can a moderator help? I worry there may be more than one acc...
2020-02-04 9:56:57 PM
2020-02-05 10:58:04 AM
Petya
Community Legend
553 Views
2 replies
0 likes
Account
Login

553 Views
2 replies
0 likes

Superuser Contribution Please change my Username from those numbers

PlanPremiumCountryGermanyDeviceDesktop/AndroidOperating SystemWin 10 / Android 10My Question or IssueCould someone from the Support team could change my Username for me, i still got those numbers from back in the day and would like to have a Username...

xXxRichiexXx
Casual Listener
Plan Premium Country Germany Device Desktop/Android Operating System Win 10 / Android 10 My Question or Issue Could someone from the Support team could change my Username for me, i still got...
2020-02-03 9:25:24 PM
2020-02-05 10:37:53 AM
Petya
Community Legend
712 Views
3 replies
1 likes
Account

712 Views
3 replies
1 likes

Superuser Contribution Spotify for Artists - Fake album on our account

HiI've reported this before that another artist's music is on our artist profile, now it seems this other album is hacked in some way as it's getting a 2.2k stream jump in one hour and completely killing our songs, We are launching a new single Wedne...

TheNewAmerica
Newbie
Hi I've reported this before that another artist's music is on our artist profile, now it seems this other album is hacked in some way as it's getting a 2.2k stream jump in one hour and completely ...
2020-02-03 11:47:08 PM
2020-02-05 10:31:10 AM
Ivan
Spotify Legend
937 Views
2 replies
0 likes
Account

937 Views
2 replies
0 likes

Solved!!Superuser Contribution Spotify artists

PlanPremiumCountryUkDevice Samsung Galaxy 10Operating SystemAndroid My Question or Issue - we are showing alot of listeners on spotify artists but no streams are being registered why is this?

robtbwtlh
Casual Listener
Plan Premium Country Uk Device Samsung Galaxy 10 Operating System Android My Question or Issue - we are showing alot of listeners on spotify artists but no streams are bei...
2020-02-04 9:15:47 AM
2020-02-05 10:18:31 AM
Ivan
Spotify Legend
581 Views
3 replies
0 likes
Premium

581 Views
3 replies
0 likes

Superuser Contribution I am being charged twice

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

denisefrench63
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-02-03 5:40:08 PM
2020-02-05 9:49:38 AM
Xenia
Moderator
381 Views
2 replies
0 likes
Account
Subscription

381 Views
2 replies
0 likes

Superuser Contribution Can you change my username?

Please change my username from numbers. I can't change it now that my account has been created. I had a Facebook account but have since deleted it. Please change the numbers to JenFarrow if possible. This is very frustrating.

JenFarrow
Visitor
Please change my username from numbers. I can't change it now that my account has been created. I had a Facebook account but have since deleted it. Please change the numbers to JenFarrow if possible....
2020-02-04 1:50:57 AM
2020-02-05 9:40:01 AM
Petya
Community Legend
636 Views
2 replies
0 likes
Account

636 Views
2 replies
0 likes

Superuser Contribution Charged for a free account

My subscription says I have the free one but have been getting charged for the premium for over a year. I have been trying to figure out how to get a hold of someone to get this cancelled for months and can't get a hold of a real person!!!! I have em...

Broshears82
Casual Listener
My subscription says I have the free one but have been getting charged for the premium for over a year. I have been trying to figure out how to get a hold of someone to get this cancelled for months ...
2016-08-27 6:48:46 PM
2020-02-05 8:47:48 AM
Ivan
Spotify Legend
562 Views
5 replies
0 likes

562 Views
5 replies
0 likes

Free or Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy did you charge me for the premium while I still should have had free till April??? You sa...

KatriRii
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why did...
2020-02-05 5:59:25 AM
2020-02-05 8:34:06 AM
OneByBoo
Roadie
351 Views
1 replies
0 likes
Account
Free
Premium

351 Views
1 replies
0 likes

Solved!! Portadas en gris

PlanPremiumCountrySpainDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueDesde hace varios meses las fotos de portadas del 80% de las canciones que se están reproduciendo en mi teléfono no se ven, se ven blancas, he reinstalado y contin...

user-removed
Visitor
Plan Premium Country Spain Device Samsung Galaxy Operating System Android My Question or Issue Desde hace varios meses las fotos de portadas del 80% de las canciones que se e...
2020-02-03 9:36:08 PM
2020-02-05 3:48:46 AM
Billy-J
Spotify Star
564 Views
3 replies
0 likes
Account

564 Views
3 replies
0 likes

Premium (3 month trial) doesn't work!

Huawei p20 lite (android) Located in Netherlands Order number ... New account made. I can login using my mail adress, Facebook and the randomly generated username I got sent to me in the verification mail. It all worked so I highly doubt that I have ...

RoxannaB
Casual Listener
Huawei p20 lite (android) Located in Netherlands Order number ... New account made. I can login using my mail adress, Facebook and the randomly generated username I got ...
2020-02-04 3:20:24 PM
2020-02-05 2:41:07 AM
DanielTham
Composer
690 Views
1 replies
0 likes
Account
Free
Login
Premium
Security
Subscription

690 Views
1 replies
0 likes

Stopped showing my name, and now only showing numbers

When I signed up for Spotify, I was able to choose have my username show as my name, and everything was great. I then linked it to my Facebook in order to find friends. It still showed my name for a while. Now for the past month, it shows random numb...

jennybee89
Visitor
When I signed up for Spotify, I was able to choose have my username show as my name, and everything was great. I then linked it to my Facebook in order to find friends. It still showed my name for a ...
2020-02-04 4:19:18 PM
2020-02-04 9:19:27 PM
Jose_M
Spotify Star
455 Views
1 replies
1 likes
Account
Premium

455 Views
1 replies
1 likes

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