Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
88838 Views
9 replies
2 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
758714 Views
18 replies
29 likes
I pause to listen to other audios and it puts itself back in play.
I pause to listen to other audios and it puts itself back in play.
Visitor
4384 Views
10 replies
0 likes
Plan/PremiumCountry Device(Honor 9 lite)Operating System(Android) My Question or IssueUnknown phone is playing music through my account, when I switch on my device it switches back and I got no idea what to do with it.
Plan /Premium Country Device (Honor 9 lite) Operating System (Android) My Question or Issue Unknown phone is playing music through my account, when I switch on my device it sw...
Community Legend
478 Views
1 replies
0 likes
hello, i have a premium spotify account but dont use it that often so i was wondering can i let my mate use it from time to time ? He lives in belgium and i live in the netherlands ? Kindly regards
hello, i have a premium spotify account but dont use it that often so i was wondering can i let my mate use it from time to time ? He lives in belgium and i live in the netherlands ?&n...
Community Legend
780 Views
2 replies
0 likes
Plan dúo premiumCountryChileDeviceHuawei mate 10 lite / mate 20 liteOperating SystemAndroid Oreo My Question or IssueMy girlfriend subscribed for a duo premium plan for both of us (she's the main acc) and when trial expired, she received a notificaci...
Plan dúo premium Country Chile Device Huawei mate 10 lite / mate 20 lite Operating System Android Oreo My Question or Issue My girlfriend subscribed for a duo premium plan for both of...
Roadie
489 Views
1 replies
0 likes
BackgroundSo recently i moved from my old long standing premium account to a new one as I was given a 6 month premium free voucher when I bought my new headphones. Basically the voucher only works with new accounts and not currently running premium a...
Background So recently i moved from my old long standing premium account to a new one as I was given a 6 month premium free voucher when I bought my new headphones. Basically the voucher only works ...
Community Legend
1404 Views
3 replies
0 likes
Plan: Family PremiumUK Device AppleMacbook ProCatalina 10.15.1 I just changed my Spotify password. I had forgotten it and I needed to log in to another computer to print out my receipts. Now Spotify has erased the details of my Family account and tel...
Plan: Family Premium UK Device Apple Macbook Pro Catalina 10.15.1 I just changed my Spotify password. I had forgotten it and I needed to log in to another computer to prin...
Community Legend
612 Views
1 replies
0 likes
PlanFreeCountryThe NetherlandsMy Question or IssueI need to change my country in Account Settings to The Netherlands as I am staying here for a month and a half. However, the only option I am given is to choose South Africa as my country. I am in The...
Plan Free Country The Netherlands My Question or Issue I need to change my country in Account Settings to The Netherlands as I am staying here for a month and a half. However, the only option I ...
Roadie
1074 Views
7 replies
0 likes
Hello, I have a big problem, i can't log in in any way on spotify. I try with facebook log in and say to try later or with email adress. I go to mail log in and i can't log in because say im offline or somthing like that, i dont know what to do...
Hello, I have a big problem, i can't log in in any way on spotify. I try with facebook log in and say to try later or with email adress. I go to mail log in and i can't log in because say im offlin...
Community Legend
624 Views
2 replies
0 likes
When I try to change my profile picture, the new profile picture shows up on my desktop app, but it doesn't change on any other devices and when I restart the desktop app I'm back to the default profile picture.I tried reinstalling, I tried relogging...
When I try to change my profile picture, the new profile picture shows up on my desktop app, but it doesn't change on any other devices and when I restart the desktop app I'm back to the default prof...
Spotify Legend
2777 Views
4 replies
1 likes
PlanFree/PremiumCountryCanadaDeviceGalaxy S10Operating SystemAndroid My Question or IssueI have made three accounts with three new emails specifically made for them all because I keep getting assigned a random string of letters and numbers. Every sin...
Plan Free/Premium Country Canada Device Galaxy S10 Operating System Android My Question or Issue I have made three accounts with three new emails specifically made for them all becau...
Community Legend
1067 Views
3 replies
0 likes
PlanPremium familyCountryU.KDeviceiPhone 7 (daughter) samsung s10 (me)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I sent the family link to my daughter,she logged in as me by mistake,now every time I send her the ...
Plan Premium family Country U.K Device iPhone 7 (daughter) samsung s10 (me) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When I sent the f...
Visitor
2047 Views
3 replies
0 likes
PlanPremiumCountryDenmark My Question or IssueI have changed my email on Facebook a long time ago, but my Spotify still hasn't updated it?
Plan Premium Country Denmark My Question or Issue I have changed my email on Facebook a long time ago, but my Spotify still hasn't updated it?
Community Legend
961 Views
3 replies
0 likes
PlanPremiumCountryHUDevice(iPhone 5s, Macbook late 2013, Windows PC) My Question or Issue Hi, I noticed my account was compromised, I fixed the issue, but looked a bit further, and found the page where my credentials were publicly posted - along with...
Plan Premium Country HU Device (iPhone 5s, Macbook late 2013, Windows PC) My Question or Issue Hi, I noticed my account was compromised, I fixed the issue, but looked ...
Spotify Legend
800 Views
2 replies
0 likes
I have premium account, I change from one credit card to another credit card for the monthly charge, and I have been double charged, once with each card in the follow month.
I have premium account, I change from one credit card to another credit card for the monthly charge, and I have been double charged, once with each card in the follow month.
Community Legend
1342 Views
3 replies
0 likes
PlanFreeCountryCanadaDeviceiPod TouchOperating System My Question or IssueI can’t see or find my display name anywhere. I’ve googled where to find it and the answers all said that I would be able to see it on playlists and things like that, but on pl...
Plan Free Country Canada Device iPod Touch Operating System My Question or Issue I can’t see or find my display name anywhere. I’ve googled where to find it and the answers al...
Community Legend
1149 Views
3 replies
0 likes
I'm using the web player in Brave browser, and about every hour or so, I am inexplicably logged out of my account. PlanFreeCountryUnited States DeviceDell LaptopOperating SystemWindows 10
I'm using the web player in Brave browser, and about every hour or so, I am inexplicably logged out of my account. Plan Free Country United States Device Dell Laptop Operating ...
Spotify Star
745 Views
1 replies
0 likes
Hello, I´m aving trouble with my account, I tried linking t to Alexa and Garmin and it says I don´have a Premium suscription. The thing I notice is that I registered with Facebook and I used to have my account information in there but now I just have...
Hello, I´m aving trouble with my account, I tried linking t to Alexa and Garmin and it says I don´have a Premium suscription. The thing I notice is that I registered with Facebook and I used t...
Community Legend
857 Views
2 replies
0 likes
PlanPremiumCountryUSADevice(iPhone XR & Macbook Pro 2017)Operating System(iOS 13) My Question or IssueHi there, I was looking at my personal information online yesterday while on Spotify and I noticed that someone has changed the email associated wit...
Plan Premium Country USA Device (iPhone XR & Macbook Pro 2017) Operating System (iOS 13) My Question or Issue Hi there, I was looking at my personal information online yesterday ...
Community Legend
587 Views
1 replies
0 likes
I signed out on all my devices on my account page and then changed my password. Hopefully this works. Please let me know if there is anything else I can do to make this issue go away. There is music in my “Recently Played” section that I have never l...
I signed out on all my devices on my account page and then changed my password. Hopefully this works. Please let me know if there is anything else I can do to make this issue go away. There is music ...
Community Legend
1068 Views
1 replies
0 likes
PlanPremiumCountryUK My Question or IssueI recently attempted to log in to spotify on my PSN account however I was not allowed as my account is already connected to one. I have never actually done this so is there any way to unlink these accounts see...
Plan Premium Country UK My Question or Issue I recently attempted to log in to spotify on my PSN account however I was not allowed as my account is already connected to one. I have never...
Community Legend
565 Views
1 replies
1 likes
