Credit card verification

[myork123]

Plan

Premium

Country

Canada

Device

Samsung Galaxy 9

Operating System

Android

My Question or Issue

I have been asked to verify my credit card information because a payment failed. My credit card information is correct however my account still shows that you couldn't process my payment. Please help. 

[Ivan]

Hey there @myork123, 

Thanks for reaching out to the Community about this. 
 

We'd suggest you try processing the payment once again in a private/incognito window. This step makes sure you avoid issues with your browser's cache. If that doesn't do the trick try again in a different kind of browser.  

In case you still experience the same, simply send us a screenshot showing us what you see on your end. Just attach the image to your next response to us. This way we can take a closer look at the issue. 

Hope this helps. Let us know how it goes.