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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80524 Views

9 replies

2 likes

Account
Login
  • 80524 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654237 Views

13 replies

4 likes

Account
  • 654237 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734775 Views

18 replies

29 likes

  • 734775 Views
  • 18 replies
  • 29 likes

Billed for premium after cancelling

I cancelled my premium membership more than a year ago but it looks like I am being billed for it still. When I log in and check it says I am using the Free plan. Can I get a refund for this? Thanks.

Visitor

I cancelled my premium membership more than a year ago but it looks like I am being billed for it still. When I log in and check it says I am using the Free plan. Can I get a refund for this? Thanks....

Billy-J

Spotify Star

593 Views

1 replies

0 likes

Premium
Subscription
  • 593 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Scrobbler] Scrobbles not showing in last fm

Plan: FamiliyPremiumCountry: NetherlandsDevice: Problem device: Mac 2014 Hello All, Since today my played songs in spotify can no longer be scrobbled to last.fm. I have disconnected everything (scrobblers in last.fm) and restarted and reconnected spo...

Casual Listener

Plan: Familiy Premium Country: Netherlands Device: Problem device: Mac 2014   Hello All,   Since today my played songs in spotify can no longer be scrobbled to last.fm. I have discon...

Peter

Spotify Legend

1663 Views

2 replies

0 likes

Account
Premium
  • 1663 Views
  • 2 replies
  • 0 likes

I can’t unlink my Spotify to an old PlayStation

trying to link my Spotify account to a new PlayStation but it’s saying that my Spotify is already linked to another PlayStation. I don’t have the PlayStation linked with my Spotify nor do I know the PSN username or login

Newbie

trying to link my Spotify account to a new PlayStation but it’s saying that my Spotify is already linked to another PlayStation. I don’t have the PlayStation linked with my Spotify nor do I know the ...

OneByBoo

Roadie

803 Views

1 replies

0 likes

Account
Other
Premium
  • 803 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account appears to have been compromised. Music and playlists on my acxount that are not mine

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm seeing music playing and playlists added to my account that are not mine. I've logged out...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm see...

Petya

Community Legend

833 Views

2 replies

1 likes

Account
  • 833 Views
  • 2 replies
  • 1 likes

Superuser Contribution Unknown device in spotify connect and lack of a way to remove it

Not that i think it is relevant but i have a family premium account. I have spotify on my windows machine, linux machine and on my android phone.My issue is today i saw a ps4 device in my spotify connect. On my phone there was a forget this device op...

Casual Listener

Not that i think it is relevant but i have a family premium account. I have spotify on my windows machine, linux machine and on my android phone. My issue is today i saw a ps4 device in my spotify c...

Guido

Spotify Legend

3423 Views

7 replies

2 likes

Security
  • 3423 Views
  • 7 replies
  • 2 likes

Google home mini

I'm trying to claim my Google home mini, but when I try to link to my google account, it keeps trying to link the the wrong gmail account. My student account doesnt allow Google pay permissions, but my personal one does, but the webpage does not allo...

Visitor

I'm trying to claim my Google home mini, but when I try to link to my google account, it keeps trying to link the the wrong gmail account. My student account doesnt allow Google pay permissions, but ...

Billy-J

Spotify Star

1047 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 1047 Views
  • 1 replies
  • 0 likes

Cant locate my spotify artist profile when uploading through Distrokid

I'm having an issue when uploading my music to Spotify through Distrokid, none of the options I can choose from the drop-down list of Spotify artists are my bands' Spotify artist account. Please help.

Newbie

I'm having an issue when uploading my music to Spotify through Distrokid, none of the options I can choose from the drop-down list of Spotify artists are my bands' Spotify artist account. Please help.

Billy-J

Spotify Star

831 Views

1 replies

0 likes

Account
Login
Other
  • 831 Views
  • 1 replies
  • 0 likes

Entering Adress is not possible, error "try again"

PlanPremiumCountryGermanyDeviceWin10, Android Pixel 2, WinOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen i enter a family adress i recieve an response "Try Again"

Newbie

Plan Premium Country Germany Device Win10, Android Pixel 2, Win Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When i enter a family adress i reci...

Billy-J

Spotify Star

500 Views

1 replies

0 likes

Account
Premium
  • 500 Views
  • 1 replies
  • 0 likes

Falha no pagamento Nubank

PlanFree/PremiumCountryBrazilDevice(iPhone 6 SE)Operating System(iOS 12) My Question or IssueNao consigo comprar o plano premium pq esta dando falha na hora de processar o pagamento.

Casual Listener

Plan Free/Premium Country Brazil Device (iPhone 6 SE) Operating System (iOS 12)   My Question or Issue Nao consigo comprar o plano premium pq esta dando falha na hora de processar o pa...

Billy-J

Spotify Star

677 Views

1 replies

1 likes

Subscription
  • 677 Views
  • 1 replies
  • 1 likes

Superuser Contribution podcast language problem

i live in spain and i have a spanish premium account.as i am german the language of the spotify app is german on my ipad and my imac.but the podcast section only shows spanish podcasts instead of german podcasts.how can i change that or is it a bug ?

Casual Listener

i live in spain and i have a spanish premium account. as i am german the language of the spotify app is german on my ipad and my imac. but the podcast section only shows spanish podcasts instead of...

Lilinnea

Casual Listener

12311 Views

14 replies

11 likes

Other
  • 12311 Views
  • 14 replies
  • 11 likes

Account name

Hello. I just created account but it gave me this stupid name instead: efji79jtn9k620qxt4amy11o4. I was just finding my favourite artists for like 2 hours so I don't really want to create a new account and do it again. I even tried to create a new on...

Visitor

Hello. I just created account but it gave me this stupid name instead: efji79jtn9k620qxt4amy11o4. I was just finding my favourite artists for like 2 hours so I don't really want to create a new accou...

Emilia_8

Community Legend

875 Views

4 replies

0 likes

Account
  • 875 Views
  • 4 replies
  • 0 likes

Superuser Contribution random playlists keep popping up in my recently listened to

PlanPremiumCountryUnited statesDevice(iPhone 8, amazon echo dot, xbox one)Operating System(iOS 13.3, xbox, echo dot) My Question or IssueThere are 2 playlists that keep showing up in recently listened too that have the song “writing on the wall (feat...

Visitor

Plan Premium Country United states Device (iPhone 8, amazon echo dot, xbox one) Operating System (iOS 13.3, xbox, echo dot)   My Question or Issue There are 2 playlists that keep showi...

Petya

Community Legend

2741 Views

2 replies

0 likes

Account
  • 2741 Views
  • 2 replies
  • 0 likes

Charged twice. Then account disabled after chargeback

I was charged twice by Spotify for the same month. The strange thing is, I recently lost my credit card and had it replaced. I did NOT update my payment information in Spotify so I was surprised to see a bill for two charges show up on my new credit ...

Visitor

I was charged twice by Spotify for the same month. The strange thing is, I recently lost my credit card and had it replaced. I did NOT update my payment information in Spotify so I was surprised to s...

Billy-J

Spotify Star

587 Views

1 replies

0 likes

Account
Subscription
  • 587 Views
  • 1 replies
  • 0 likes

Superuser Contribution have Premium but works only on computer and not in Android app

PlanPremiumDeviceHuawei P20 LiteOperating SystemAndroid Hi, I've successfully activadted Premium account on my computer. But when I open Spotify app on my Android device it's still showing Freen account.I've followed all steps mentioned in FAQ but di...

Casual Listener

Plan Premium Device Huawei P20 Lite Operating System Android   Hi, I've successfully activadted Premium account on my computer. But when I open Spotify app on my Android device it's still...

Petya

Community Legend

1105 Views

4 replies

0 likes

Account
  • 1105 Views
  • 4 replies
  • 0 likes

Solved!! Playing random songs

PlanPremiumCountryUKDeviceiPhone XR, Amazon Alexa, HP LaptopOperating SystemiOS 13, Windows 10 My IssueToday, my Spotify has consistently changed my current songs from my playlists to play songs by an artist that goes by the name 'Kantos'. I also not...

Visitor

Plan Premium Country UK Device iPhone XR, Amazon Alexa, HP Laptop Operating System iOS 13, Windows 10   My Issue Today, my Spotify has consistently changed my current songs from my pla...

Emilia_8

Community Legend

14272 Views

9 replies

3 likes

Account
Other
Premium
  • 14272 Views
  • 9 replies
  • 3 likes

Solved!!Superuser Contribution Account has been Hijacked

Someone has access to my account and has renewed a previously canceled subscription. I have changed the password to my account which is linked to facebook. I have signed out of all devices multiple times daily for a week now. Please help as i cannot ...

Regular

Someone has access to my account and has renewed a previously canceled subscription. I have changed the password to my account which is linked to facebook. I have signed out of all devices multiple t...

Matthew33

Visitor

2575 Views

9 replies

1 likes

Account
Security
  • 2575 Views
  • 9 replies
  • 1 likes

Solved!! Change name? (not username)

PlanPremiumCountryU.S. DevicelaptopOperating Systemwindows 10 My Question or IssueI recently changed my name on facebook and would like to have that new name on spotify too. I thought they were connected, so my spotify name would just update, but it ...

Newbie

Plan Premium Country U.S.   Device laptop Operating System windows 10   My Question or Issue I recently changed my name on facebook and would like to have that new name on spotif...

Emilia_8

Community Legend

573 Views

1 replies

0 likes

Account
  • 573 Views
  • 1 replies
  • 0 likes

Identity Theft on Spotify! Help!

Many Artists like Slash, UFO, Racer X and others (some Artists I follow for their world famous guitar playing) getting their identities and profiles stolen. But even worse, this week 5 songs on my release radar are NOT from the artists I follow. The ...

Roadie

Many Artists like Slash, UFO, Racer X and others (some Artists I follow for their world famous guitar playing) getting their identities and profiles stolen. But even worse, this week 5 songs on my re...

jakegerb

Roadie

852 Views

2 replies

0 likes

Other
Security
Subscription
  • 852 Views
  • 2 replies
  • 0 likes

Hulu Issues

I activated Hulu to my Spotify account about 6 months ago, maybe longer. I have had Premium for a while. I noticed I was not able to log into Hulu anymore. I checked my account and noticed somebody had hacked into my account and changed my plan to a ...

Visitor

I activated Hulu to my Spotify account about 6 months ago, maybe longer. I have had Premium for a while. I noticed I was not able to log into Hulu anymore. I checked my account and noticed somebody h...

Billy-J

Spotify Star

1026 Views

1 replies

0 likes

  • 1026 Views
  • 1 replies
  • 0 likes

Solved!! User p88g8c27pc94u9z7ucl8gbwfe has been getting into peoples' accounts.

Userp88g8c27pc94u9z7ucl8gbwfe on spotify has accessed my account. I noticed that I started having EDM and disco in my listening history when I don't listen to those. He also followed his playlists like a dummy so that's how I was able to find it was ...

Regular

User p88g8c27pc94u9z7ucl8gbwfe   on spotify has accessed my account. I noticed that I started having EDM and disco in my listening history when I don't listen to those. He also followed his p...

Emilia_8

Community Legend

1606 Views

6 replies

1 likes

  • 1606 Views
  • 6 replies
  • 1 likes