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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84708 Views

9 replies

2 likes

Account
Login
  • 84708 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661404 Views

13 replies

4 likes

Account
  • 661404 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

743386 Views

18 replies

29 likes

  • 743386 Views
  • 18 replies
  • 29 likes

Solved!! RECOVER PLAYLIST

hello,I would like to recover a deleted playlist but when I access the page for that use, the list doesn’t have any older than 1 year.how should I proceed?thank you,Ivo Lopes PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late...

Visitor

hello, I would like to recover a deleted playlist but when I access the page for that use, the list doesn’t have any older than 1 year. how should I proceed? thank you, Ivo Lopes   Plan F...

Emilia_8

Community Legend

776 Views

1 replies

0 likes

Account
Free
Login
  • 776 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant remember my email and password

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAs the title states i can't remember my email and password to my spotify account. Obviously i...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue As the ...

Petya

Community Legend

1227 Views

2 replies

1 likes

Account
  • 1227 Views
  • 2 replies
  • 1 likes

Solved!! Username still changed with Facebook disconnected

Hello,I disconnected my Spotify account from my Facebook account but my Facebook username is still being displayed on Spotify.Is it only temporary or can I do something to recover my old username ?Thak you.

Casual Listener

Hello, I disconnected my Spotify account from my Facebook account but my Facebook username is still being displayed on Spotify. Is it only temporary or can I do something to recover my old username...

Emilia_8

Community Legend

745 Views

2 replies

0 likes

Account
  • 745 Views
  • 2 replies
  • 0 likes

Superuser Contribution Someone uses my account

PlanPremiumCountryIsraelDeviceOne Plus 7 pro and windows pcOperating SystemAndroid 10, Windows 10 My Question or IssueI think that someone has access to my account. I have some weird songs on my hope page and some weird stuff that I have never played...

Visitor

Plan Premium Country Israel Device One Plus 7 pro and windows pc Operating System Android 10, Windows 10   My Question or Issue I think that someone has access to my account. I have so...

Petya

Community Legend

623 Views

2 replies

0 likes

Account
  • 623 Views
  • 2 replies
  • 0 likes

2 subscriptions deducted premium and premium family

PlanPremium/Premium FamilyCountryIreland DeviceHuawei powered by Android My Question or IssueHaving recently gotten a new Visa Debit Card, my monthly subscription payment failed as I hadn't updated it.I had until then been on the Family Premium Packa...

Visitor

Plan Premium/Premium Family Country Ireland   Device Huawei powered by Android     My Question or Issue Having recently gotten a new Visa Debit Card, my monthly subscription ...

OneByBoo

Roadie

875 Views

1 replies

0 likes

Account
  • 875 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does payment stop when changing from Premium to Family by invite

PlanPremiumCountryNetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am paying for my Premium account and now received an invite to join the Family Premium...

Visitor

Plan Premium Country Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am pa...

Petya

Community Legend

690 Views

2 replies

0 likes

Account
Premium
  • 690 Views
  • 2 replies
  • 0 likes

Superuser Contribution Gift Card dosent work

HiI.ve bought a gidt cardand the code dosent workthe seler is shure the code is okWhere should i Write to get help?PlanFamilyCountry POLAND Device

Visitor

Hi I.ve bought a gidt card and the code dosent work the seler is shure the code is ok Where should i Write to get help? Plan Family Country POLAND   Device       &n...

Petya

Community Legend

457 Views

2 replies

0 likes

Account
  • 457 Views
  • 2 replies
  • 0 likes

Google Mini not eligible

I have a family premium account but Spotify keeps saying I'm not eligible for free Google Mini. What gives?

Casual Listener

I have a family premium account but Spotify keeps saying I'm not eligible for free Google Mini. What gives? 

Billy-J

Spotify Star

714 Views

1 replies

0 likes

  • 714 Views
  • 1 replies
  • 0 likes

Profile Name has been changed to something weir

PlanPremiumCountrySwitzerlandDevice(Google Pixel 3a)Operating System(Android 10) My Question or IssueUser profile name has been changed to something cryptic (see screenshot). Please help.Thank you!

Casual Listener

Plan Premium Country Switzerland Device (Google Pixel 3a) Operating System (Android 10)   My Question or Issue User profile name has been changed to something cryptic (see screenshot)....

Emilia_8

Community Legend

898 Views

5 replies

0 likes

Account
  • 898 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution my brother's echo dot keeps connecting onto my spotify

So my brother and I are both on the Spotify Student Plan, but we have two different accounts and each pay for our own Premium. For some reason, whenever I'm listening to music on my account, whether when I'm on my phone, computer or driving, his musi...

Casual Listener

So my brother and I are both on the Spotify Student Plan, but we have two different accounts and each pay for our own Premium. For some reason, whenever I'm listening to music on my account, whether ...

karlochacon

Casual Listener

37187 Views

8 replies

1 likes

Account
Premium
Subscription
  • 37187 Views
  • 8 replies
  • 1 likes

Superuser Contribution Tengo dos cobros de la mensualidad de Spotify en el mismo mes, en diferente fechas.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Mario

Spotify Legend

1024 Views

1 replies

0 likes

Other
  • 1024 Views
  • 1 replies
  • 0 likes

Spotify account only accessible on ps4

Hello,A few days ago I started using Spotify on my PlayStation 4 again, it signed me automatically to an account I already had made a long ago via Spotify on ps4 and it’s linked with my psn account. But I don’t I remember the email or password of the...

Visitor

Hello, A few days ago I started using Spotify on my PlayStation 4 again, it signed me automatically to an account I already had made a long ago via Spotify on ps4 and it’s linked with my psn account...

OneByBoo

Roadie

2389 Views

1 replies

0 likes

Account
  • 2389 Views
  • 1 replies
  • 0 likes

Firefox not working

Im new here and trying to access these forums via Firefox which doesn't work but Chrome seems to be fine. Does anyone know why that would be?Thanks

Visitor

Im new here and trying to access these forums via Firefox which doesn't work but Chrome seems to be fine.  Does anyone know why that would be? Thanks

KossB

Roadie

686 Views

1 replies

0 likes

Other
  • 686 Views
  • 1 replies
  • 0 likes

Changing country, payment method

PlanPremiumCountryBrazil changing to ItalyDeviceiPhone10s, MacAir, iPhone8, iPhone6, My Question or IssueOk, I have a Brazilian premium family account since 2014 I believe. I moved to Italy about 11 months ago and I didn't change anything on my accou...

Visitor

Plan Premium Country Brazil changing to Italy Device iPhone10s, MacAir, iPhone8, iPhone6,   My Question or Issue Ok, I have a Brazilian premium family account since 2014 I believe. I mov...

ListenToGlobal

Composer

847 Views

1 replies

0 likes

Account
Premium
Subscription
  • 847 Views
  • 1 replies
  • 0 likes

Trouble logging in

I was logged out recently and Everytime I try to login it tells me I am offline and to try later when I'm connected but I am fully connected to my internet and my data. Please help!PlanPremiumCountryCalifornia, United StatesDeviceMotorola e5 CruiseOp...

Visitor

I was logged out recently and Everytime I try to login it tells me I am offline and to try later when I'm connected but I am fully connected to my internet and my data. Please help! Plan Premium C...

Emilia_8

Community Legend

493 Views

1 replies

0 likes

Account
Login
Premium
  • 493 Views
  • 1 replies
  • 0 likes

Account Stolen: Email and Password Changed

Plan: Spotify PremiumCountry: USADevice: Various Mac Products My Question or IssueDuring my regular listening a few days ago, I found that random songs started playing without my prompting. Upon further investigating, someone accessed my account and ...

Visitor

Plan: Spotify Premium Country: USA Device: Various Mac Products   My Question or Issue During my regular listening a few days ago, I found that random songs started playing without my ...

KossB

Roadie

1356 Views

1 replies

0 likes

Account
  • 1356 Views
  • 1 replies
  • 0 likes

Change the e-mail adress

hello,I've created my spotify account via Facebook, I've just noticed it's assigned to email adress that's long gone. Since I never used password to sign in - only FB method I cannot change the adress to my proper mail account - since I can't give an...

Visitor

hello, I've created my spotify account via Facebook, I've just noticed it's assigned to email adress that's long gone. Since I never used password to sign in - only FB method I cannot change the adr...

Emilia_8

Community Legend

420 Views

1 replies

0 likes

Login
Security
  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution other people keep using my account!

This has happened multiple times now where I'm listening to music and it will change to music I would never pick. I'll change it back to what I was originally listening to and it will go back to the music that is not mine. most recently, a ton of mus...

Visitor

This has happened multiple times now where I'm listening to music and it will change to music I would never pick. I'll change it back to what I was originally listening to and it will go back to the ...

Peter

Spotify Legend

641 Views

2 replies

0 likes

Account
Login
Other
Security
  • 641 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify doesn't recognise my username or email - CANT LOG IN

Hopefully someone can help. My username is Superbird and the long user name is 6itkc3twbvm3t5vtq862r4xmn.When I enter this to try to reset new password no email is sent through to the registered account. I also enter in my registered email to reset m...

Casual Listener

Hopefully someone can help.   My username is Superbird and the long user name is 6itkc3twbvm3t5vtq862r4xmn. When I enter this to try to reset new password no email is sent through to the...

Petya

Community Legend

1936 Views

3 replies

0 likes

Login
  • 1936 Views
  • 3 replies
  • 0 likes

Superuser Contribution Someone hacked my account

Please help, someone changed my password, email and everything. They have been using my account and I can't change it back!

Casual Listener

Please help, someone changed my password, email and everything. They have been using my account and I can't change it back!

Peter

Spotify Legend

680 Views

2 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 680 Views
  • 2 replies
  • 0 likes