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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398824 Views
  • 950 replies
  • 107 likes
  • Account
  • 398824 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171650 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171650 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99128 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99128 Views
  • 68 replies
  • 10 likes

I can't reset my password on my Facebook created account!

I have Spotify on two phones, and my PS4. I'd like to have a password on it, but Spotify won't let me. I don't want to create a new account, as I have a massive playlist and Spotify Premium.

  • Visitor
  • I have Spotify on two phones, and my PS4. I'd like to have a password on it, but Spotify won't let me. I don't want to create a new account, as I have a massive playlist and Spotify Premium.  
  • Rene01
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • Login
  • 284 Views
  • 1 replies
  • 0 likes

Cobrança em 2 cartões diferentes, em países diferentes

PlanPremiumCountrybrasilDevicemoto G5 SOperating SystemAndroid My Question or IssueEu fiz um plano premium do Brasil, mas não funcionou onde moro atualmente, na França. Atualizei o país na minha conta e tive que atualizar o cartão de crédito pro meu ...

  • Visitor
  • Plan Premium Country brasil Device moto G5 S Operating System Android   My Question or Issue Eu fiz um plano premium do Brasil, mas não funcionou onde moro atualmente, na França. Atual...
  • Rene01
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • Premium
  • 281 Views
  • 1 replies
  • 0 likes

Unlinking Facebook

PlanPremiumCountryUSADeviceLenovo Ideapad Yoga 4Operating SystemWindows 10 My Question or IssueI recently had a major life change and wish to delete my Facebook account, but I don't want to lose my music. I followed the steps for adding an email and ...

  • Newbie
  • Plan Premium Country USA Device Lenovo Ideapad Yoga 4 Operating System Windows 10   My Question or Issue I recently had a major life change and wish to delete my Facebook account, but ...
  • Rene01
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 242 Views
  • 1 replies
  • 0 likes

My partners ex logged in his premium account he pays for on her facebook now he is logged out

premiumplan Deviceiphone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hi my partners ex started his premium account with her facebook but it is in his name he pays for it but now he has been logged out & cant get back on his account as sh...

  • Visitor
  • premium plan  Deviceiphone 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Hi my partners ex started his premium account with her facebook but it is in his name he p...
  • Billy-J
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • Account
  • 294 Views
  • 1 replies
  • 0 likes

Solved!! My Account was hacked. How do I recover my account?

PlanPremiumCountryIndonesiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, i think my account was hacked. I cant log into my account, and when I try to change my...

  • Visitor
  • Plan Premium Country Indonesia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, i thi...
  • Billy-J
  • Spotify Star
  • 523 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 523 Views
  • 1 replies
  • 0 likes

Permanently Deleted Facebook Account

PlanPremiumCountry DevicePCOperating SystemWindows 10 My Question or IssueHey Spotify community, I permanently deleted my Facebook account some time ago which enabled me to log into my premium Spotify account. Now I cannot access that account. I have...

  • Visitor
  • Plan Premium Country   Device PC Operating System Windows 10    My Question or Issue Hey Spotify community, I permanently deleted my Facebook account some time ago which enab...
  • Brunelicia
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 252 Views
  • 1 replies
  • 0 likes

Many Songs Missing in India

Many albums of good artists are missing in India. They are available on other platform why not on Spotify. Eg Trench by twenty one pilots , Bazzi's Mine, Many songs are not available in India. Please reply fast because it would be like wasting money ...

  • Newbie
  • Many albums of good artists are missing in India. They are available on other platform why not on Spotify. Eg Trench by twenty one pilots , Bazzi's Mine, Many songs are not available in India. Please...
  • sbeve72
  • Newbie
  • 1880 Views
  • 4 replies
  • 5 likes
  • 1880 Views
  • 4 replies
  • 5 likes

Can't add songs to my library

PlanFreeCountryUSADeviceAllOperating SystemAllMy IssueCan't add songs to my library. Only get this message. What i am doing wrong?

  • Visitor
  • Plan Free Country USA Device All Operating System All My Issue Can't add songs to my library. Only get this message. What i am doing wrong?
  • LeoSoares
  • Casual Listener
  • 861 Views
  • 5 replies
  • 0 likes
  • Account
    Other
  • 861 Views
  • 5 replies
  • 0 likes

Closing Account while changing email

Recently, I closed my account (which I immediately regretted) and under the "account overview" section on the Spotify website, it displayed my email with the extension ".deactivated" or something of that sort. I then went into the profile editor and ...

  • Visitor
  • Recently, I closed my account (which I immediately regretted) and under the "account overview" section on the Spotify website, it displayed my email with the extension ".deactivated" or something of ...
  • Brunelicia
  • Community Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 339 Views
  • 1 replies
  • 0 likes

Urgente ajuda Conta

Quero saber o que está acontecendo com a minha conta.Eu pago o Premium (e não é barato), e eu não consigo usar. Quando estou ouvindo música, ele muda sozinho para uma música (que nunca ouvi na minha vida e muda para um album desconhecido e não faz pa...

  • Casual Listener
  • Quero saber o que está acontecendo com a minha conta. Eu pago o Premium (e não é barato), e eu não consigo usar. Quando estou ouvindo música, ele muda sozinho para uma música (que nunca ouvi na minh...
  • Brunelicia
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • Account
  • 284 Views
  • 1 replies
  • 0 likes

Devolution

PlanPremiumCountryMérida, YucatanDeviceHuawei Y9 2019Operating SystemAndroid Oreo My Question or IssueI bought premium for error and I was going to pay my familiar plan and I bought it for error now I don't have my familiar plan and I lost 100 pesos,...

  • Newbie
  • Plan Premium Country Mérida, Yucatan Device Huawei Y9 2019 Operating System Android Oreo   My Question or Issue I bought premium for error and I was going to pay my familiar plan and I...
  • Brunelicia
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unauthorised access to my account

Hi,I have raised this twice via chat (initially four days ago) and am awaiting contact from a team via e-mail for a resolution with no timeframe given. I'm hoping someone can help as the below is unacceptable, please read to understand why. My accoun...

  • Visitor
  • Hi, I have raised this twice via chat (initially four days ago) and am awaiting contact from a team via e-mail for a resolution with no timeframe given. I'm hoping someone can help as the below is u...
  • vinisantos
  • Casual Listener
  • 3746 Views
  • 10 replies
  • 1 likes
  • Security
  • 3746 Views
  • 10 replies
  • 1 likes

Solved!! Spotify automatically follows random playlists

Hello everyone! Ive had an issue the past month where Spotify has automatically been following random playlists. I want it to stop because I don't like any of them!Another problem is that when I'm listening to music it stops and starts playing from "...

  • Newbie
  • Hello everyone! Ive had an issue the past month where Spotify has automatically been following random playlists. I want it to stop because I don't like any of them! Another problem is that when I'm ...
  • user-removed
  • Not applicable
  • 12047 Views
  • 2 replies
  • 1 likes
  • 12047 Views
  • 2 replies
  • 1 likes

[All Platforms][Connect] Liked songs sync between devices problem

When I liked/disliked a song a on my phone there are issues with sync liked songs in other devices(like PC). The problem is even bigger:Scenario:1. Listen to spotify on PC2. Sync iPhone with spotify on PC3. Play a song on iPhone, which is liked on iP...

  • Visitor
  • When I liked/disliked a song a on my phone there are issues with sync liked songs in other devices(like PC). The problem is even bigger: Scenario: 1. Listen to spotify on PC 2. Sync iPhone with sp...
  • Peter
  • Spotify Legend
  • 580 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Connect
  • 580 Views
  • 1 replies
  • 0 likes

Blink 182 (Sound and Vision Q4 2007) [International Version] Disc 2 not available...

So, my favorite album with blink-182 is no longer available. Well, the first disc is with all the studio recorded songs. But the second disc with the live performance is not longer available. Why is that?!I've listened to the second disc so many time...

  • Casual Listener
  • So, my favorite album with blink-182 is no longer available. Well, the first disc is with all the studio recorded songs. But the second disc with the live performance is not longer available. Why is ...
  • Luan
  • Spotify Star
  • 829 Views
  • 5 replies
  • 0 likes
  • Other
    Premium
  • 829 Views
  • 5 replies
  • 0 likes

Unkown email address linked with my facebook?

Country - Sweden Device - Macbook air 2017 macOS Mojave version 10.14.1 My Question or Issue: I wanted to sign up with Spotify, using my Facebook-info and get Spotify premium for students. So I pressed in sign up with Facebook where my facebook detai...

  • Visitor
  • Country - Sweden   Device - Macbook air 2017   macOS Mojave version 10.14.1   My Question or Issue:   I wanted to sign up with Spotify, using my Facebook-info and get Spot...
  • user-removed
  • Not applicable
  • 308 Views
  • 2 replies
  • 0 likes
  • Account
  • 308 Views
  • 2 replies
  • 0 likes

Cambio de contraseña continuo

Hola a todos, resulta que últimamente cada semana tengo que restablecer la contraseña para poder entrar. Cuando voy a entrar me encuentro con la sesión cerrada, introduzco mi contraseña y me pone que es errónea cuando no lo es. Para poder entrar teng...

  • Casual Listener
  • Hola a todos, resulta que últimamente cada semana tengo que restablecer la contraseña para poder entrar. Cuando voy a entrar me encuentro con la sesión cerrada, introduzco mi contraseña y me pone que...
  • gonzalezmusic
  • Casual Listener
  • 549 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 549 Views
  • 2 replies
  • 0 likes

Web player popup issue

PlanFreeCountrySouth Africa DeviceSamsung Galaxy A7 My Question or IssueWeb player (Chrome) message keep popping up even after I choose to listen "on this device ". Thereafter it skips to a random song and does not stream the music to my connected bl...

  • Casual Listener
  • Plan Free Country South Africa  Device Samsung Galaxy A7   My Question or Issue Web player (Chrome) message keep popping up even after I choose to listen "on this device ". Thereaft...
  • Rene01
  • Community Legend
  • 540 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 540 Views
  • 3 replies
  • 0 likes

Can't login

Hi I have a spotify premium account which I got from my vodafone contract but can no longer login on any devices.When I try to login I get a message saying user name or password are incorrect and when I try to reset my password it says the email addr...

  • Visitor
  • Hi I have a spotify premium account which I got from my vodafone contract but can no longer login on any devices. When I try to login I get a message saying user name or password are incorrect and w...
  • imaginarychris
  • Gig Goer
  • 806 Views
  • 2 replies
  • 0 likes
  • Login
  • 806 Views
  • 2 replies
  • 0 likes

Solved!! Can't see friends feed

PlanPremiumCountryBrazil My Question or Issue For a while now I'm unable to see my friends feed. Before it showed a message saying there was some error in getting my friends feed and that I should try again later (at that time I had a Free Spotify Ac...

  • Casual Listener
  • Plan Premium Country Brazil   My Question or Issue  For a while now I'm unable to see my friends feed. Before it showed a message saying there was some error in getting my friends fee...
  • audelalbarran1
  • Visitor
  • 16354 Views
  • 6 replies
  • 0 likes
  • Account
    Other
    Premium
  • 16354 Views
  • 6 replies
  • 0 likes