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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1852 Views
  • 0 replies
  • 8 likes
  • Security
  • 1852 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • cmill9704
  • Casual Listener
  • 448973 Views
  • 972 replies
  • 109 likes
  • Account
  • 448973 Views
  • 972 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199756 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199756 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108807 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108807 Views
  • 72 replies
  • 11 likes

Superuser Contribution My own playlist is not visible on my profile in collaborative mode

PlanPremiumCountryTurkeyDeviceSamsung Galaxy S10+Operating SystemWindows 10 My IssueI have created a playlist long time ago and I decided to make it collaborative so my friend can add some songs too. But since I did that the playlist is not showing o...

  • Casual Listener
  • ...riend can add some songs too. But since I did that the playlist is not showing on my profile. However when I go to my friend's profile I can see the playlist on his public lists and the playlist has my n...
  • Peter
  • Spotify Legend
  • 1654 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
  • 1654 Views
  • 6 replies
  • 0 likes

Superuser Contribution Someone uses my account

PlanPremiumCountryIsraelDeviceOne Plus 7 pro and windows pcOperating SystemAndroid 10, Windows 10 My Question or IssueI think that someone has access to my account. I have some weird songs on my hope page and some weird stuff that I have never played...

  • Visitor
  • Plan Premium Country Israel Device One Plus 7 pro and windows pc Operating System Android 10, Windows 10   My Question or Issue I think that someone has access to my account. I have so...
  • Petya
  • Community Legend
  • 497 Views
  • 2 replies
  • 0 likes
  • Account
  • 497 Views
  • 2 replies
  • 0 likes

Superuser Contribution Van premium naar family is niet goed verwerkt

Ik heb mijn abbonnement omgezet via kpn. Zei zeggen dat dit juist gebeurt is maar bij mijn spotify account blijft premium staan. Kan mijn gezinsleden hierdoor niet uitnodigen. Hoop dat dit snel verholpen wordt

  • Casual Listener
  • Ik heb mijn abbonnement omgezet via kpn. Zei zeggen dat dit juist gebeurt is maar bij mijn spotify account blijft premium staan. Kan mijn gezinsleden hierdoor niet uitnodigen. Hoop dat dit snel verho...
  • Peter
  • Spotify Legend
  • 1222 Views
  • 6 replies
  • 0 likes
  • Account
  • 1222 Views
  • 6 replies
  • 0 likes

Superuser Contribution Does payment stop when changing from Premium to Family by invite

PlanPremiumCountryNetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am paying for my Premium account and now received an invite to join the Family Premium...

  • Visitor
  • Plan Premium Country Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am pa...
  • Petya
  • Community Legend
  • 537 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 537 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pay using mobile phone prepaid credit?

Hi, I am using a prepaid mobile phone. Is it possible for me to pay monthly subscription using my mobile phone prepaid credit? TQ.

  • Newbie
  • Hi, I am using a prepaid mobile phone. Is it possible for me to pay monthly subscription using my mobile phone prepaid credit? TQ.
  • Guido
  • Spotify Legend
  • 3821 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 3821 Views
  • 3 replies
  • 0 likes

Spotify Gift Card Not Working for Individual Plan

Hi there!I hope everyone's having a good day so far. I recently attempted to use a Spotify gift card I was given for Christmas, but have been getting a generic error message of: "Something went wrong. Try again, or get help." I have re-entered the pi...

  • Newbie
  • Hi there! I hope everyone's having a good day so far. I recently attempted to use a Spotify gift card I was given for Christmas, but have been getting a generic error message of: "Something went...
  • Billy-J
  • Spotify Star
  • 508 Views
  • 1 replies
  • 0 likes
  • 508 Views
  • 1 replies
  • 0 likes

Solved!! Remove a member from family premium account and turn back later

Family Premium account - France Hi all,Do you know if the deletion of a family member account is definitive or if it can be returned later by sending the invitation again.Thank you all for you feedback

  • Visitor
  • Family Premium account - France   Hi all, Do you know if the deletion of a family member account is definitive or if it can be returned later by sending the invitation again. Thank you ...
  • DanielTham
  • Composer
  • 645 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 645 Views
  • 1 replies
  • 0 likes

PLEASE FIX! OR HELP ME ATLEAST!

I am so upset and so sad and what not because I got myself a Spotify account yesterday, set up a premium plan and when I log in ITS NONE OF THE INFORMATION I WROTE! I have a very tough and complicated OCD and other psychological handicap and I have b...

  • Visitor
  • I am so upset and so sad and what not because I got myself a Spotify account yesterday, set up a premium plan and when I log in ITS NONE OF THE INFORMATION I WROTE!  I have a very tough and com...
  • Billy-J
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 265 Views
  • 1 replies
  • 0 likes

Solved!! Family account upgrade

Hallo, ich habe eben einen Upgrade auf Family Premium gemacht. Jetzt wollte ich meine Kinder einladen. Soweit ich das verstanden habe, verschicke ich den Link an die Handies meiner Kinder und sie müssen aber sich erst mal bei Spotify anmelden? Wenn d...

  • Casual Listener
  • Hallo,   ich habe eben einen Upgrade auf Family Premium gemacht. Jetzt wollte ich meine Kinder einladen. Soweit ich das verstanden habe, verschicke ich den Link an die Handies meiner Kinder un...
  • Billy-J
  • Spotify Star
  • 680 Views
  • 3 replies
  • 0 likes
  • Premium
  • 680 Views
  • 3 replies
  • 0 likes

remove "Your Top Songs in 20XX" playlist from suggested

Hello, My account got hacked and someone ended up using my account to listen to music. Now my Top Songs in 20XX and my Spotify Wrapped is filled with their TRASH songs in them because of the hacker's TRASH music taste. I have moderate OCD and seeing ...

  • Newbie
  • Hello,   My account got hacked and someone ended up using my account to listen to music. Now my Top Songs in 20XX and my Spotify Wrapped is filled with their TRASH songs in them because of the...
  • mosohodPeti
  • Composer
  • 3669 Views
  • 1 replies
  • 0 likes
  • Account
  • 3669 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How do I remove my account?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy email address was used to create an account (now I know why I kept getting emails from spo...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My emai...
  • Mario
  • Spotify Legend
  • 636 Views
  • 3 replies
  • 0 likes
  • Account
  • 636 Views
  • 3 replies
  • 0 likes

Superuser Contribution Gift Card dosent work

HiI.ve bought a gidt cardand the code dosent workthe seler is shure the code is okWhere should i Write to get help?PlanFamilyCountry POLAND Device

  • Visitor
  • Hi I.ve bought a gidt card and the code dosent work the seler is shure the code is ok Where should i Write to get help? Plan Family Country POLAND   Device       &n...
  • Petya
  • Community Legend
  • 342 Views
  • 2 replies
  • 0 likes
  • Account
  • 342 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Change country on Premium account

Plan: PremiumCountry: want to switch countries My Question or Issue I am from Country A but studied in Country B. Until now, I had a Student Premium account that I have canceled since I will graduate at the end of the month. However, when I try to ch...

  • Casual Listener
  • Plan: Premium Country: want to switch countries     My Question or Issue   I am from Country A but studied in Country B. Until now, I had a Student Premium account that ...
  • Petya
  • Community Legend
  • 2060 Views
  • 3 replies
  • 0 likes
  • Premium
  • 2060 Views
  • 3 replies
  • 0 likes

Recently Played Artists hasn't updated for weeks

PlanFreeCountryUnited StatesDeviceMac/PC/iPhoneOperating System My Question or IssueMy Recently Played Artists list hasn't updated in weeks on all my devices. Not a huge issue but annoying. I mean, who wants Gino Vannelli in their perpetual RPA's?I'v...

  • Visitor
  • Plan Free Country United States Device Mac/PC/iPhone Operating System   My Question or Issue My Recently Played Artists list hasn't updated in weeks on all my devices.  Not a huge ...
  • Emilia_8
  • Community Legend
  • 500 Views
  • 1 replies
  • 2 likes
  • Free
  • 500 Views
  • 1 replies
  • 2 likes

Superuser Contribution Cant remember my email and password

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAs the title states i can't remember my email and password to my spotify account. Obviously i...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue As the ...
  • Petya
  • Community Legend
  • 934 Views
  • 2 replies
  • 1 likes
  • Account
  • 934 Views
  • 2 replies
  • 1 likes

Error in invité family

hi, i juist invites my husband to spotify premium familiy.since hé didn’t search how to install spotify, we typed my username and password instemde of making a new free account.trying to follow the invite link we get the message ‘ you cannot be added...

  • Visitor
  • hi, i juist invites my husband to spotify premium familiy. since hé didn’t search how to install spotify, we typed my username and password instemde of making a new free account. trying to follow t...
  • Billy-J
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • Premium
  • 295 Views
  • 1 replies
  • 0 likes

Being ignored by customer service

Spotify customer service is terrible. I have been locked out of my premium account for several days now. I got an email saying to wait while they conduct an investigation 5 days ago. @SpotifyCares on Twitter told me 2 days ago that the accounts team ...

  • Casual Listener
  • Spotify customer service is terrible. I have been locked out of my premium account for several days now. I got an email saying to wait while they conduct an investigation 5 days ago. @SpotifyCares on...
  • Billy-J
  • Spotify Star
  • 594 Views
  • 1 replies
  • 0 likes
  • Account
  • 594 Views
  • 1 replies
  • 0 likes

Solved!! My account was hacked and I want an update

My Question or IssueCase #16725670. I reported my premium account hacked on 12/31 and can not get any kind of response from Spotify. It's been 3 days, I don't even want the account back just the money spent on premium.

  • Casual Listener
  •   My Question or Issue Case #16725670. I reported my premium account hacked on 12/31 and can not get any kind of response from Spotify. It's been 3 days, I don't even want the account back jus...
  • Billy-J
  • Spotify Star
  • 764 Views
  • 3 replies
  • 0 likes
  • Account
  • 764 Views
  • 3 replies
  • 0 likes