Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
81518 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
656547 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
737605 Views
18 replies
29 likes
PlanFreeCountryThe NetherlandsMy Question or IssueI need to change my country in Account Settings to The Netherlands as I am staying here for a month and a half. However, the only option I am given is to choose South Africa as my country. I am in The...
Plan Free Country The Netherlands My Question or Issue I need to change my country in Account Settings to The Netherlands as I am staying here for a month and a half. However, the only option I ...
Roadie
1059 Views
7 replies
0 likes
Hello, I have a big problem, i can't log in in any way on spotify. I try with facebook log in and say to try later or with email adress. I go to mail log in and i can't log in because say im offline or somthing like that, i dont know what to do...
Hello, I have a big problem, i can't log in in any way on spotify. I try with facebook log in and say to try later or with email adress. I go to mail log in and i can't log in because say im offlin...
Community Legend
606 Views
2 replies
0 likes
When I try to change my profile picture, the new profile picture shows up on my desktop app, but it doesn't change on any other devices and when I restart the desktop app I'm back to the default profile picture.I tried reinstalling, I tried relogging...
When I try to change my profile picture, the new profile picture shows up on my desktop app, but it doesn't change on any other devices and when I restart the desktop app I'm back to the default prof...
Spotify Legend
2707 Views
4 replies
1 likes
PlanFree/PremiumCountryCanadaDeviceGalaxy S10Operating SystemAndroid My Question or IssueI have made three accounts with three new emails specifically made for them all because I keep getting assigned a random string of letters and numbers. Every sin...
Plan Free/Premium Country Canada Device Galaxy S10 Operating System Android My Question or Issue I have made three accounts with three new emails specifically made for them all becau...
Community Legend
1046 Views
3 replies
0 likes
PlanPremium familyCountryU.KDeviceiPhone 7 (daughter) samsung s10 (me)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I sent the family link to my daughter,she logged in as me by mistake,now every time I send her the ...
Plan Premium family Country U.K Device iPhone 7 (daughter) samsung s10 (me) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When I sent the f...
Visitor
1971 Views
3 replies
0 likes
PlanPremiumCountryDenmark My Question or IssueI have changed my email on Facebook a long time ago, but my Spotify still hasn't updated it?
Plan Premium Country Denmark My Question or Issue I have changed my email on Facebook a long time ago, but my Spotify still hasn't updated it?
Community Legend
938 Views
3 replies
0 likes
PlanPremiumCountryHUDevice(iPhone 5s, Macbook late 2013, Windows PC) My Question or Issue Hi, I noticed my account was compromised, I fixed the issue, but looked a bit further, and found the page where my credentials were publicly posted - along with...
Plan Premium Country HU Device (iPhone 5s, Macbook late 2013, Windows PC) My Question or Issue Hi, I noticed my account was compromised, I fixed the issue, but looked ...
Spotify Legend
787 Views
2 replies
0 likes
I have premium account, I change from one credit card to another credit card for the monthly charge, and I have been double charged, once with each card in the follow month.
I have premium account, I change from one credit card to another credit card for the monthly charge, and I have been double charged, once with each card in the follow month.
Community Legend
1328 Views
3 replies
0 likes
PlanFreeCountryCanadaDeviceiPod TouchOperating System My Question or IssueI can’t see or find my display name anywhere. I’ve googled where to find it and the answers all said that I would be able to see it on playlists and things like that, but on pl...
Plan Free Country Canada Device iPod Touch Operating System My Question or Issue I can’t see or find my display name anywhere. I’ve googled where to find it and the answers al...
Community Legend
1119 Views
3 replies
0 likes
I'm using the web player in Brave browser, and about every hour or so, I am inexplicably logged out of my account. PlanFreeCountryUnited States DeviceDell LaptopOperating SystemWindows 10
I'm using the web player in Brave browser, and about every hour or so, I am inexplicably logged out of my account. Plan Free Country United States Device Dell Laptop Operating ...
Spotify Star
728 Views
1 replies
0 likes
Hello, I´m aving trouble with my account, I tried linking t to Alexa and Garmin and it says I don´have a Premium suscription. The thing I notice is that I registered with Facebook and I used to have my account information in there but now I just have...
Hello, I´m aving trouble with my account, I tried linking t to Alexa and Garmin and it says I don´have a Premium suscription. The thing I notice is that I registered with Facebook and I used t...
Community Legend
837 Views
2 replies
0 likes
PlanPremiumCountryUSADevice(iPhone XR & Macbook Pro 2017)Operating System(iOS 13) My Question or IssueHi there, I was looking at my personal information online yesterday while on Spotify and I noticed that someone has changed the email associated wit...
Plan Premium Country USA Device (iPhone XR & Macbook Pro 2017) Operating System (iOS 13) My Question or Issue Hi there, I was looking at my personal information online yesterday ...
Community Legend
573 Views
1 replies
0 likes
I signed out on all my devices on my account page and then changed my password. Hopefully this works. Please let me know if there is anything else I can do to make this issue go away. There is music in my “Recently Played” section that I have never l...
I signed out on all my devices on my account page and then changed my password. Hopefully this works. Please let me know if there is anything else I can do to make this issue go away. There is music ...
Community Legend
983 Views
1 replies
0 likes
PlanPremiumCountryUK My Question or IssueI recently attempted to log in to spotify on my PSN account however I was not allowed as my account is already connected to one. I have never actually done this so is there any way to unlink these accounts see...
Plan Premium Country UK My Question or Issue I recently attempted to log in to spotify on my PSN account however I was not allowed as my account is already connected to one. I have never...
Community Legend
548 Views
1 replies
1 likes
PlanPremium Country - USA DeviceiPhone 8, HP LaptopOperating SystemiOS, Windows 10 My Question or IssueMy Recently Played Artist's tab on my profile is not updating with any artist's.I've tried toggling the feature on and off, deleting/reinstalling. ...
Plan Premium Country - USA Device iPhone 8, HP Laptop Operating System iOS, Windows 10 My Question or Issue My Recently Played Artist's tab on my profile is not updati...
Community Legend
582 Views
1 replies
4 likes
I am so upset and so sad and what not because I got myself a Spotify account yesterday, set up a premium plan and when I log in ITS NONE OF THE INFORMATION I WROTE! I have a very tough and complicated OCD and other psychological handicap and I have b...
I am so upset and so sad and what not because I got myself a Spotify account yesterday, set up a premium plan and when I log in ITS NONE OF THE INFORMATION I WROTE! I have a very tough and com...
Spotify Star
355 Views
1 replies
0 likes
Family Premium account - France Hi all,Do you know if the deletion of a family member account is definitive or if it can be returned later by sending the invitation again.Thank you all for you feedback
Family Premium account - France Hi all, Do you know if the deletion of a family member account is definitive or if it can be returned later by sending the invitation again. Thank you ...
Composer
799 Views
1 replies
0 likes
PlanFamily PremiumCountrySwedenDeviceSamsung Xperia Premium and PCOperating SystemAndroid and W10 During the last 2 weeks I've received notifications regarding login into my account in 3 different countries and I've had to log out of all devices and ...
Plan Family Premium Country Sweden Device Samsung Xperia Premium and PC Operating System Android and W10 During the last 2 weeks I've received notifications regarding login into my ac...
Not applicable
45936 Views
58 replies
11 likes
Hi there!I hope everyone's having a good day so far. I recently attempted to use a Spotify gift card I was given for Christmas, but have been getting a generic error message of: "Something went wrong. Try again, or get help." I have re-entered the pi...
Hi there! I hope everyone's having a good day so far. I recently attempted to use a Spotify gift card I was given for Christmas, but have been getting a generic error message of: "Something went...
Spotify Star
587 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy email address was used to create an account (now I know why I kept getting emails from spo...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My emai...
Spotify Legend
839 Views
3 replies
0 likes
