Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
2939 Views
0 replies
8 likes
Security

2939 Views
0 replies
8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
a week ago
Not applicable
455604 Views
973 replies
109 likes
Account

455604 Views
973 replies
109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1202024 Views
119 replies
116 likes
Account

1202024 Views
119 replies
116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-10-08 9:00:30 AM
Maria
Moderator
110276 Views
72 replies
12 likes
Account
Login
Premium

110276 Views
72 replies
12 likes

Download greyed out songs from online playlist?

PlanPremiumCountryUnited States DeviceSamsung Galaxy j7Operating SystemAndroid 9 My Question or IssueI have been searching spotify attempting find a song mash-up that I discovered on YouTube which contains the 2 songs "I fall Apart" by Post Malone an...

rvp101
Visitor
Plan Premium Country United States Device Samsung Galaxy j7 Operating System Android 9 My Question or Issue I have been searching spotify attempting find a song mash-up that I ...
2020-01-20 9:01:35 PM
2020-01-21 1:05:16 PM
Billy-J
Spotify Star
689 Views
2 replies
0 likes
Premium

689 Views
2 replies
0 likes

Superuser Contribution Account hacked

Plan:PremiumCountry: U.S. Device(iPhone 8, Macbook Pro late 2019) Someone keeps on hacking onto my account. I already tried signing out of all my accounts and changing my password. The person just hacked my account again.

Jay109
Visitor
Plan: Premium Country: U.S. Device (iPhone 8, Macbook Pro late 2019) Someone keeps on hacking onto my account. I already tried signing out of all my accounts and cha...
2020-01-18 5:32:50 PM
2020-01-21 11:42:02 AM
Petya
Community Legend
416 Views
2 replies
0 likes
Account

416 Views
2 replies
0 likes

Superuser Contribution Dispositivos en la cuenta familiar

Hola amigosQueremos dar de alta el spoty familiar. El tema es que cada entre mi casa y mis dos hijos tenemos 6 alexas. La intención es hacer una cuenta para cada alexa, puedo escuchar la música de spoty en los dispositivos alexa. Me temo que alguna v...

leecassa
Casual Listener
Hola amigos Queremos dar de alta el spoty familiar. El tema es que cada entre mi casa y mis dos hijos tenemos 6 alexas. La intención es hacer una cuenta para cada alexa, puedo escuc...
2020-01-12 8:29:33 PM
2020-01-21 9:11:04 AM
Petya
Community Legend
4226 Views
4 replies
0 likes
Account
Premium
Subscription

4226 Views
4 replies
0 likes

Family Plan - Cannot listen on seperate devices at the same time

FamilyCountryU.KDeviceVarious (Iphones & Sonos) My Question or Issue Hi, My wife and I cannot listen on our phones at the same time. It stops playback for one of us. We 100% have separate accounts and email addresses, and are logged into the correct ...

NickSinc
Newbie
Family Country U.K Device Various (Iphones & Sonos) My Question or Issue Hi, My wife and I cannot listen on our phones at the same time. It stops playback for one of us. We ...
2020-01-20 1:08:21 PM
2020-01-21 7:33:45 AM
OneByBoo
Roadie
613 Views
1 replies
0 likes
Account
Premium

613 Views
1 replies
0 likes

Cant connect to my account and pw reset email not working either

Spoiler (Highlight to read) Hi, I am using the app on a kinda old Samsung device and when I opened the app after work, I was disconnected and couldnt reconnect. I asked for a pw reset email but everytime I clic on it, it says that the link has expire...

Dwxyne
Visitor
Hi, I am using the app on a kinda old Samsung device and when I opened the app after work, I was disconnected and couldnt reconnect. I asked for a pw reset email but everytime I clic...
2020-01-20 5:58:46 PM
2020-01-21 7:29:51 AM
OneByBoo
Roadie
530 Views
1 replies
0 likes
Account
Login

530 Views
1 replies
0 likes

Please allow display name change

PlanPremiumCountryUSADeviceiPhone 8Operating SystemIOSMy Suggestion(s)Hello. My name is Cole. I do understand we cannot usernames but I have my reasoning for wanting the ability to change display names. People change their names in real life and onli...

Kouzie0_0
Visitor
Plan Premium Country USA Device iPhone 8 Operating System IOS My Suggestion(s) Hello. My name is Cole. I do understand we cannot usernames but I have my reasoning for wanting the ability to ...
2020-01-21 6:55:38 AM
2020-01-21 7:23:09 AM
OneByBoo
Roadie
452 Views
1 replies
1 likes
Account
Other
Premium

452 Views
1 replies
1 likes

Problem managing my podcast

PlanFree with this account.Country DevicePCOperating SystemWindows 10 My Question or IssueHi! I just linked my podcast to Spotify via one of my accounts (*snip*). But I can't manage the show. When I go to "catalog" and click on the podcast (Gente dic...

Hogarmenos
Casual Listener
Plan Free with this account. Country Device PC Operating System Windows 10 My Question or Issue Hi! I just linked my podcast to Spotify via one of my accounts (*snip*...
2020-01-20 11:52:10 PM
2020-01-21 2:17:21 AM
Hogarmenos
Casual Listener
830 Views
2 replies
0 likes
Account
Other

830 Views
2 replies
0 likes

Solved!! does email notification on posts work?

this is a question about the community, not the product. Although i've indicated that i want to receive email notifications when someone replies to one of my community posts, i never receive any. i've checked that the option is set properly and that ...

eschurr
Roadie
this is a question about the community, not the product. Although i've indicated that i want to receive email notifications when someone replies to one of my community posts, i never r...
2020-01-04 6:35:44 PM
2020-01-21 1:47:12 AM
Billy-J
Spotify Star
1053 Views
10 replies
0 likes
Other

1053 Views
10 replies
0 likes

connection with family premium not possible

PlanPremiumCountryGermanyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewe have family premium but my husband cannot connect. His cellphone always tells him that he...

lemrb
Visitor
Plan Premium Country Germany Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue we have fam...
2020-01-20 5:37:18 PM
2020-01-21 1:34:22 AM
Billy-J
Spotify Star
365 Views
1 replies
0 likes
Premium

365 Views
1 replies
0 likes

account being logged in elsewhere

So I was listening to music and all of a sudden my account was being used on someone else's IPhone. So, I quickly changed my password to something completely different that I don't use for any of my other online stuff. 10 minutes later, my account is...

arman_nessar
Casual Listener
So I was listening to music and all of a sudden my account was being used on someone else's IPhone. So, I quickly changed my password to something completely different that I don't use for any of my ...
2020-01-20 8:26:52 PM
2020-01-21 1:31:26 AM
Billy-J
Spotify Star
503 Views
1 replies
0 likes
Account
Security

503 Views
1 replies
0 likes

CHANGE COUNTRY ON ACCOUNT

PlanI want to join a PREMIUM Family account, however it's telling me i'm in the wrong country CountryIt is currently set to Mexico but want to change to UK DeviceMacBook Pro (Retina, 13-inch, Early 2015) Operating SystemiOS 10 My Question or IssueHey...

jeaninegasser
Visitor
Plan I want to join a PREMIUM Family account, however it's telling me i'm in the wrong country Country It is currently set to Mexico but want to change to UK Device MacBo...
2020-01-20 12:32:42 AM
2020-01-21 1:25:51 AM
Billy-J
Spotify Star
294 Views
1 replies
0 likes
Account

294 Views
1 replies
0 likes

New password not working after reset

PlanPremiumCountryUSADeviceNote 9 and Desktop PCOperating SystemAndroid Version 9 and Windows 10 My Question or IssueI believed somebody else may be using my account so I reset my password and logged out of the account everywhere using the "Sign out ...

beefiest
Visitor
Plan Premium Country USA Device Note 9 and Desktop PC Operating System Android Version 9 and Windows 10 My Question or Issue I believed somebody else may be using my account so I res...
2020-01-20 9:34:10 PM
2020-01-21 1:15:21 AM
Billy-J
Spotify Star
406 Views
1 replies
0 likes
Account
Login

406 Views
1 replies
0 likes

Solved!! Wanted to join family trial, had to go premium and got charged for both!!

Tried to sign up for Family Plan. Had to take out Premium and was charged. Also been charged for Family plan when its supposed to be a 3 month free trial. Please help fix this.PlanPremium/FamilyCountryNZDevicePixel 3a / Dell PCOperating SystemAndroid...

stevenb23
Casual Listener
Tried to sign up for Family Plan. Had to take out Premium and was charged. Also been charged for Family plan when its supposed to be a 3 month free trial. Please help fix this. Pla...
2020-01-19 4:48:37 AM
2020-01-20 11:55:08 PM
Luan
Spotify Star
756 Views
3 replies
0 likes
Account
Free
Premium
Subscription

756 Views
3 replies
0 likes

Superuser Contribution Account changed suddenly to free, paid for premium

PlanPremiumCountryNetherlandDeviceSamsungOperating SystemAndroid My Question or IssueThis morning my account suddenly changed to free.. even I paid 4 days ago and I have the account for several years. Please help me! I want my premium account back.

Lauravd13
Casual Listener
Plan Premium Country Netherland Device Samsung Operating System Android My Question or Issue This morning my account suddenly changed to free.. even I paid 4 days ago and I have the ...
2020-01-18 12:25:50 PM
2020-01-20 3:35:39 PM
Petya
Community Legend
1602 Views
2 replies
0 likes
Account
Premium

1602 Views
2 replies
0 likes

Superuser Contribution Cant find account

PlanPremiumCountry USADeviceLG Stylo 4My Question or Issue I don't remember the Gmail I used for my account, but I know the card number I entered as well as the backup gmail I think

BenTaf
Casual Listener
Plan Premium Country USA Device LG Stylo 4 My Question or Issue I don't remember the Gmail I used for my account, but I know the card number I entered as well as the backup gmail I...
2020-01-20 7:15:33 AM
2020-01-20 12:17:31 PM
Petya
Community Legend
622 Views
3 replies
0 likes
Account
Login

622 Views
3 replies
0 likes

Superuser Contribution Account

PlanPremiumCountryPH My Question or IssueI have unlinked my facebook account to spotify, but when I connect my facebook account to my current spotify account, it still shows my username and not my facebook account. How can I delete all my previous sp...

ayannina08
Newbie
Plan Premium Country PH My Question or Issue I have unlinked my facebook account to spotify, but when I connect my facebook account to my current spotify account, it still shows my usern...
2020-01-19 5:05:45 AM
2020-01-20 10:08:51 AM
Petya
Community Legend
3928 Views
2 replies
0 likes
Account

3928 Views
2 replies
0 likes

Problem with Family Account

PlanPremiumCountryUSA My Question or IssueMy son is on our family account. There are two problems. First, he is still being charged for his student account (this is a long-term problem that we only just discovered). Second, his login stopped working....

kathymullin
Casual Listener
Plan Premium Country USA My Question or Issue My son is on our family account. There are two problems. First, he is still being charged for his student account (this is a long-te...
2020-01-19 6:20:37 AM
2020-01-20 7:52:28 AM
OneByBoo
Roadie
590 Views
3 replies
0 likes
Account
Premium

590 Views
3 replies
0 likes

Can't sign in because its signed in on my banned PS4 account.

PlanPremiumCountryIcelandDevicePlaystation 4 (PS4)Operating SystemLatest version of PS4 system My Question or IssueI want to sign into spotify but its signed in on my banned PS4 account so i cant sign out. Is there a way to sign out? Ive tried to ope...

RobinCedric
Casual Listener
Plan Premium Country Iceland Device Playstation 4 (PS4) Operating System Latest version of PS4 system My Question or Issue I want to sign into spotify but its signed in on my banned ...
2020-01-18 12:09:38 AM
2020-01-20 7:46:58 AM
OneByBoo
Roadie
980 Views
3 replies
0 likes
Account

980 Views
3 replies
0 likes

Spotify suddenly stop playing??

Spotify version 1.1.24.91.g4ca6d5eb stop playing several times on my MacBook Pro, MacOS Mojave??

Gaston55
Casual Listener
Spotify version 1.1.24.91.g4ca6d5eb stop playing several times on my MacBook Pro, MacOS Mojave??
2020-01-18 11:29:36 AM
2020-01-20 2:13:48 AM
Billy-J
Spotify Star
489 Views
1 replies
0 likes

489 Views
1 replies
0 likes

Solved!! artist bio images

PlanPremiumCountryUS DeviceMac MiniOperating SystemOS X My Question or IssueHello,For some reason whenever I upload images, even adhering to the recommended dimensions 690px x 500px, Spotify doesn't show the entire image, but seems to crop/zoom in on...

PeteHaase
Music Fan
Plan Premium Country US Device Mac Mini Operating System OS X My Question or Issue Hello, For some reason whenever I upload images, even adhering to the recommended dimensio...
2020-01-19 8:31:41 PM
2020-01-19 11:38:07 PM
Billy-J
Spotify Star
976 Views
1 replies
0 likes
Other

976 Views
1 replies
0 likes

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