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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 413176 Views
  • 965 replies
  • 108 likes
  • Account
  • 413176 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1180260 Views
  • 119 replies
  • 115 likes
  • Account
  • 1180260 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101161 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101161 Views
  • 68 replies
  • 10 likes

Superuser Contribution Spotify Facebook name is in different language

PlanPremiumCountry Device(iPhone Operating System(iOS 10, Windows 10,etc.) My Question or IssueI connect my facebook to spotify. And in doing so my spotify account now displays my name. However, spotify is displaying my chinese name, even though my f...

  • Visitor
  • Plan Premium Country   Device (iPhone 😎 Operating System (iOS 10, Windows 10,etc.)   My Question or Issue I connect my facebook to spotify. And in doing so my spotify account now...
  • zzyss
  • Regular
  • 2204 Views
  • 7 replies
  • 0 likes
  • Account
    Other
  • 2204 Views
  • 7 replies
  • 0 likes

Solved!! Profile not showing up in search results

PlanPremiumCountryUSADevice(Samsung Galaxy Operating System(Windows 7) My Question or IssueHi! My profile no longer shows up in search results. I can find it by my username (long string of numbers/letters), but it doesn't show up searching my real na...

  • Casual Listener
  • Plan Premium Country USA Device (Samsung Galaxy 😎 Operating System (Windows 7)   My Question or Issue Hi! My profile no longer shows up in search results. I can find it by my use...
  • Jᴀᴄᴋ
  • Roadie
  • 21019 Views
  • 5 replies
  • 0 likes
  • Account
  • 21019 Views
  • 5 replies
  • 0 likes

Solved!! Can't sign in on android device

PlanFree/CountryUSDevicemotoX4Operating Systemandroid 9 My Question or Issueupdated my motox4's OS and it signed me out of spotify. couldnt remember password so i reset it on my PC. I turned off google smart lock on my phone since that caused problem...

  • Casual Listener
  • Plan Free/ Country US Device motoX4 Operating System android 9   My Question or Issue updated my motox4's OS and it signed me out of spotify. couldnt remember password so i reset it on...
  • itskacemusic
  • Regular
  • 6308 Views
  • 5 replies
  • 0 likes
  • Account
  • 6308 Views
  • 5 replies
  • 0 likes

Account name

PlanPremiumCountryFranceMy Question or IssueI have a account name that is a number. I checked other topics when people are saying that it is link to the creation with a facebook account... But! I do not have any facebook account, and so I am stuck wi...

  • Visitor
  • Plan Premium Country France My Question or Issue I have a account name that is a number. I checked other topics when people are saying that it is link to the creation with a facebook account... ...
  • OneByBoo
  • Roadie
  • 835 Views
  • 1 replies
  • 1 likes
  • Account
  • 835 Views
  • 1 replies
  • 1 likes

Solved!! Why did I get a family subscription upgrade when I have not asked for it?

I've got charged for Family subscribtion instead of a Premium. I have not changed my plan and when I've check - another account as my family it showed spotify support.

  • Casual Listener
  • I've got charged for Family subscribtion instead of a Premium. I have not changed my plan and when I've check - another account as my family it showed spotify support.
  • OneByBoo
  • Roadie
  • 911 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 911 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo enlazar mi cuenta con facebook

No puedo enlazar mi cuenta con facebook, me abre la ventana, hago el login, pero no me muestra ni la foto de perfil ni nada. Lo he realizado desde un iMac 27 con high Sierra, Windows 10 y desde iPhone con iOS 12, en todos igual, parece exitoso el log...

  • Casual Listener
  • No puedo enlazar mi cuenta con facebook, me abre la ventana, hago el login, pero no me muestra ni la foto de perfil ni nada. Lo he realizado desde un iMac 27 con high Sierra, Windows 10 y desde iPhon...
  • Peter
  • Spotify Legend
  • 4672 Views
  • 7 replies
  • 1 likes
  • Account
    Other
  • 4672 Views
  • 7 replies
  • 1 likes

Solved!! Change my Spotify username

PlanPremiumCountryPortugalDeviceHuawei P9 liteOperating System(iOS 10, Android Oreo, Windows 10,etc.) What can I do (or Spotify) to change my username

  • Casual Listener
  • Plan Premium Country Portugal Device Huawei P9 lite Operating System (iOS 10, Android Oreo, Windows 10,etc.)   What can I do (or Spotify) to change my username  
  • Emilia_8
  • Community Legend
  • 1993 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 1993 Views
  • 2 replies
  • 0 likes

Double billing

Hi there , like many others I discovered that I have been double billed for a very long time, at least a year! And like others on here I find it incredibly frustrating how complicated it is to get hold of someone and get my money back. INstead of a s...

  • Casual Listener
  • Hi there , like many others I discovered that I have been double billed for a very long time, at least a year! And like others on here I find it incredibly frustrating how complicated it is to get ho...
  • itskacemusic
  • Regular
  • 966 Views
  • 4 replies
  • 0 likes
  • Account
  • 966 Views
  • 4 replies
  • 0 likes

Solved!! Username Spotify does not stay permanently

I have connect my FB with Spotify for a new username. But after logg off on any devices and logg back after a hour on the spotify app, my username turned back in the old name. I still can't figure it out why this still happen. Any ideas or solution f...

  • Casual Listener
  • I have connect my FB with Spotify for a new username. But after logg off on any devices and logg back after a hour on the spotify app, my username turned back in the old name. I still can't figure it...
  • Luan
  • Spotify Star
  • 1513 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
  • 1513 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution wrong country detected

So, I live in Germany, my IP is German and is detected as Hamburg, my languages are German, my Spotify profile is selected to Germany... and still I can't log in because Spotify thinks i'm somewhere else. I have no problem changing my country to that...

  • Casual Listener
  • So, I live in Germany, my IP is German and is detected as Hamburg, my languages are German, my Spotify profile is selected to Germany...     and still I can't log in because Spotify ...
  • Maurise
  • Casual Listener
  • 2087 Views
  • 5 replies
  • 0 likes
  • 2087 Views
  • 5 replies
  • 0 likes

No option to add profile photo

PlanPremium FamilyCountryPhilippinesDeviceWindows 10 PCOperating SystemWindows 10 (PC) My Question or IssueI've been searching through the net, including the help docs of Spotify, for tutorials on how to upload a profile photo to my account. Every ar...

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  • Casual Listener
  • Plan Premium Family Country Philippines Device Windows 10 PC Operating System Windows 10 (PC)   My Question or Issue I've been searching through the net, including the help docs of S...
  • Emilia_8
  • Community Legend
  • 1267 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 1267 Views
  • 4 replies
  • 0 likes

How do I change my account profile picture (NOT artist profile pic). There's no "Change" on hover

Please see attached screenshots to support my description of the problem I'm about to describe: I manage 1x verified artist, Spectoral, on Spotify. I am logged into my User Account and wish to change the profile picture of my User Account, not my Art...

  • Regular
  • Please see attached screenshots to support my description of the problem I'm about to describe:   I manage 1x verified artist, Spectoral, on Spotify. I am logged into my User Account and wish ...
  • JDS1204
  • Casual Listener
  • 1946 Views
  • 2 replies
  • 0 likes
  • Account
  • 1946 Views
  • 2 replies
  • 0 likes

Superuser Contribution Friend logged onto Spotify on MY phone with HER Facebook and now I can't ever logon with my Facebook

My friend logged onto her Spotify through Facebook on my phone and now I can't logout. I have even reset my entire iPhone and it still remembered her Facebook. Can someone please help me figure out how to logout of her account??

  • Casual Listener
  • My friend logged onto her Spotify through Facebook on my phone and now I can't logout. I have even reset my entire iPhone and it still remembered her Facebook. Can someone please help me figure out h...
  • Katerina
  • Spotify Legend
  • 734 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
  • 734 Views
  • 2 replies
  • 0 likes

cant link facebook properly with spotify

had this problem some time ago. Didnt use spotify for a while but planning on getting premium. Still have this problem (post with 2 replies): https://community.spotify.com/t5/Accounts/Can-t-see-facebook-friends/m-p/4795489/highlight/true#M1519726

  • Casual Listener
  • had this problem some time ago.  Didnt use spotify for a while but planning on getting premium.   Still have this problem (post with 2 replies):   https://community.spotify.com/t5/...
  • Luan
  • Spotify Star
  • 828 Views
  • 1 replies
  • 0 likes
  • Account
  • 828 Views
  • 1 replies
  • 0 likes

Solved!! Can I create a new account and still get the 3 months free?

I recently signed up for a premium subscription with 3 months free to evaluate. Nothing on the signup page indicated that values I entered could not be changed. I understand that I was assigned a cryptic username that can't be changed, and this is ok...

  • Casual Listener
  • I recently signed up for a premium subscription with 3 months free to evaluate.  Nothing on the signup page indicated that values I entered could not be changed.  I understand that I was as...
  • Luan
  • Spotify Star
  • 27372 Views
  • 3 replies
  • 0 likes
  • Account
  • 27372 Views
  • 3 replies
  • 0 likes

Gift code card

PlanFreeCountryFrance My Question or IssueHello, my gift card code is damaged, so i dont know how to have issues with it, i contacted the support but no responses yet, i hope to use that card How i can have it ?Thank you for answering

  • Casual Listener
  • Plan Free Country France     My Question or Issue Hello, my gift card code is damaged, so i dont know how to have issues with it, i contacted the support but no responses yet, i hope...
  • Billy-J
  • Spotify Star
  • 939 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 939 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't see facebook friends

PlanFreeCountryBelgiumDevicepcOperating Systemwindows 10 My Question or IssueMy account is connected to Facebook, i reconnected it several times already. When i try to watch my facebook friends activity it says"unfortunately we could not load friends...

  • Casual Listener
  • Plan Free Country Belgium Device pc Operating System windows 10   My Question or Issue My account is connected to Facebook, i reconnected it several times already. When i try to watch ...
  • Katerina
  • Spotify Legend
  • 2067 Views
  • 5 replies
  • 1 likes
  • Account
  • 2067 Views
  • 5 replies
  • 1 likes

Someone is using my account

PlanPremiumCountryBulgariaDeviceSamsung Galaxy S10+Operating SystemAndroidMy Question or Issue: So, someone keeps using my account. How do i notice? Because while i am in the middle of a Metallica song it switches to Mexican music. Then i switch back...

  • Visitor
  • Plan Premium Country Bulgaria Device Samsung Galaxy S10+ Operating System Android My Question or Issue:   So, someone keeps using my account. How do i notice? Because while i am in the...
  • Jᴀᴄᴋ
  • Roadie
  • 1726 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 1726 Views
  • 2 replies
  • 0 likes

Cant login to Android app

PlanFreeCountryBrazilDeviceMoto X4Operating SystemAndroid 9 For some reaso, my Spotify app logged out. When I tried to log in, it says that the password or the user are wrong and the recovery link is expaired. I tried to reinstall, I chacked the coun...

  • Regular
  • Plan Free Country Brazil Device Moto X4 Operating System Android 9   For some reaso, my Spotify app logged out. When I tried to log in, it says that the password or the user are wrong a...
  • Luan
  • Spotify Star
  • 3269 Views
  • 7 replies
  • 0 likes
  • Account
    Login
  • 3269 Views
  • 7 replies
  • 0 likes

Being charged for spotify, but unknown login credentials?

Hello all!So, on my credit card statement I am being charged by spotify. I've never used the account. Tried to use the "forgot login" method, inputting ALL of my emails that have ever existed, none are coming back with an account. How do I find out w...

  • Newbie
  • Hello all! So, on my credit card statement I am being charged by spotify. I've never used the account. Tried to use the "forgot login" method, inputting ALL of my emails that have ever existed, none...
  • osornios
  • Spotify Star
  • 1229 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 1229 Views
  • 1 replies
  • 0 likes