Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

284096 Views

529 replies

34 likes

Account
Free
  • 284096 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13562 Views

6 replies

11 likes

Security
  • 13562 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539107 Views

990 replies

114 likes

Account
  • 539107 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129497 Views

74 replies

12 likes

Account
Login
Premium
  • 129497 Views
  • 74 replies
  • 12 likes

Can't log in

My other account session was closed, I did not do that and now I cannot log in again. I wanted to reset my password and they don't send me the email either, I don't know what to do, I need help the account is: guadaxluz

Visitor

My other account session was closed, I did not do that and now I cannot log in again. I wanted to reset my password and they don't send me the email either, I don't know what to do, I need help 😞 t...

Billy-J

Spotify Star

465 Views

1 replies

0 likes

Account
Login
Security
  • 465 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Family Anmeldung nicht möglich

Hallo,vor kurzem habe ich meinen Account auf Family umgestellt und die Einladungen versendet. Leider kann sich kein Familienmitglied anmelden. Egal ob über Handy oder Tablett oder Laptop.Da keines meiner Familienmitglieder einen Spotify-Account hatte...

Casual Listener

Hallo, vor kurzem habe ich meinen Account auf Family umgestellt und die Einladungen versendet. Leider kann sich kein Familienmitglied anmelden. Egal ob über Handy oder Tablett oder Laptop. Da keine...

ChrisU1969

Visitor

2440 Views

5 replies

0 likes

Login
Premium
  • 2440 Views
  • 5 replies
  • 0 likes

Superuser Contribution [All Platforms][Subscription] Lyrics

Problems with the lyrics:Some songs don't have lyrics Some songs don't have time-synced lyrics"Behind the lyrics" feature isn't good. I get why it would be, but sometimes I just want to see the lyrics. Maybe you can add a button where you can alterna...

Newbie

Problems with the lyrics: Some songs don't have lyrics  Some songs don't have time-synced lyrics "Behind the lyrics" feature isn't good. I get why it would be, but sometimes I just want to s...

Peter

Spotify Legend

770 Views

1 replies

4 likes

All Platforms
Subscription
  • 770 Views
  • 1 replies
  • 4 likes

Suspicious Activity

My account was hacked. I haven't logged in for some time. Spotify may have lost a customer as when I attempted to log in, I couldn't. I then reset my password and used the sign out everywhere function. PlanFree now but premium before April.CountrySou...

Visitor

My account was hacked. I haven't logged in for some time. Spotify may have lost a customer as when I attempted to log in, I couldn't. I then reset my password and used the sign out everywhere functio...

OneByBoo

Roadie

481 Views

1 replies

0 likes

Account
Security
  • 481 Views
  • 1 replies
  • 0 likes

My account was hacked..

My account was hacked today and it was logged in from Ukraine. I'm in UK. I immediately changed my password and contacted customer support. The customer support executive said it was my fault and I might have shared my playlists. How is this my fault...

Visitor

My account was hacked today and it was logged in from Ukraine. I'm in UK. I immediately changed my password and contacted customer support.    The customer support executive said it was m...

OneByBoo

Roadie

532 Views

1 replies

0 likes

Account
  • 532 Views
  • 1 replies
  • 0 likes

Solved!! Scared and Afraid

Someone accessed my account. Spotify gave me a heads up. The perpetrators didn’t listen to music or screw with my playlist. Whatever diabolical deeds they were up too I know not but the incursion into my privacy has left me shaken.

Music Fan

Someone accessed my account. Spotify gave me a heads up. The perpetrators didn’t listen to music or screw with my playlist. Whatever diabolical deeds they were up too I know not but the incursion int...

EthanS1

Community Legend

738 Views

2 replies

0 likes

Account
Security
  • 738 Views
  • 2 replies
  • 0 likes

My spotify.me top artist hasn't changed in close to 2 years

My Question or IssueMy spotify.me lifetime most listened to artist hasn't changed in almost 2 years even though i never listen to them anymore. Also on spotify wrapped 2019 my artist of the decade was different than my spotify.me lifetime artist so i...

Casual Listener

My Question or Issue My spotify.me lifetime most listened to artist hasn't changed in almost 2 years even though i never listen to them anymore. Also on spotify wrapped 2019 my artist of the decade ...

691 Views

0 replies

2 likes

Account
Other
  • 691 Views
  • 0 replies
  • 2 likes

Account Stolen

PlanPremiumCountryUSA/ItalyDeviceiPhone 8+Operating SystemiOS 13My Question or IssueTo Whom It May Concern, My Spotify Account: wwilson94, has been taken over. I noticed it last night when I was playing music and it was randomly changing. I was able ...

Visitor

Plan Premium Country USA/Italy Device iPhone 8+ Operating System iOS 13 My Question or Issue To Whom It May Concern,   My Spotify Account: wwilson94, has been taken over. I noticed it...

Emilia_8

Community Legend

728 Views

1 replies

0 likes

Account
Security
  • 728 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ripristino Profilo Artista

Piano Premium. Nazione Italia. Ho associato un profilo artista al mio profilo privato. Vorrei resettare ovvero eliminare il profilo artista con tutti i contenuti e riaprirlo da capo. Come potrei procedere? Grazie per il vostro tempo.

Casual Listener

Piano Premium. Nazione Italia. Ho associato un profilo artista al mio profilo privato. Vorrei resettare ovvero eliminare il profilo artista con tutti i contenuti e riaprirlo da capo. Come potrei proc...

lrsp

Casual Listener

587 Views

2 replies

0 likes

Account
  • 587 Views
  • 2 replies
  • 0 likes

Changing country problem

PlanPremiumCountryPhilippines My Question or IssueI created a Spotify account 6 month age when I was in USA using an US credit card. And now I'm back to Philippines and I want to change my payment method to my PayPal in Philippines or a my own credit...

Casual Listener

Plan Premium Country Philippines   My Question or Issue I created a Spotify account 6 month age when I was in USA using an US credit card. And now I'm back to Philippines and I want t...

Emilia_8

Community Legend

517 Views

1 replies

0 likes

Account
Subscription
  • 517 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant access account

Hi, My old account which was connected via Facebook doesnt work anymore. There is no way I can reset my password. Even with the connection removed via Facebook, it keeps saying that it already exists. I know created a new account with my work email, ...

Casual Listener

Hi,   My old account which was connected via Facebook doesnt work anymore. There is no way I can reset my password. Even with the connection removed via Facebook, it keeps saying that it alrea...

Ivan

Spotify Legend

786 Views

4 replies

0 likes

Account
Login
Other
  • 786 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Help with spotify charge

PlanFreeCountryPhilippinesMy Question or IssueI was wondering if there is a way to either cancel or check what Spotify account is on my card? Cause I saw that on my statement that I was being charged every month even though I'm not using spotify anym...

Casual Listener

Plan Free Country Philippines My Question or Issue I was wondering if there is a way to either cancel or check what Spotify account is on my card? Cause I saw that on my statement that I was b...

Ivan

Spotify Legend

737 Views

3 replies

0 likes

Account
  • 737 Views
  • 3 replies
  • 0 likes

Display name changed?

I recently noticed my display name/username on spotify has changed to a bunch of letters/numbers, and my profile picture has been removed. I have no idea why this happened and would like some help getting it back to normal please

Casual Listener

I recently noticed my display name/username on spotify has changed to a bunch of letters/numbers, and my profile picture has been removed. I have no idea why this happened and would like some help ge...

OneByBoo

Roadie

1786 Views

6 replies

1 likes

Account
  • 1786 Views
  • 6 replies
  • 1 likes

my account name

hello guys I create my spotify account with my facebook but I m closed my facebook account and spotify gives me random name how to take my old name in spotify pls help me! my name is:kaan kaya

Visitor

hello guys I create my spotify account with my facebook but I m closed my facebook account and spotify gives me random name how to take my old name in spotify pls help me! my name is:kaan kaya

Billy-J

Spotify Star

400 Views

1 replies

0 likes

Premium
  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem: Adding someone to family plan

Hey, I'm trying to add my daughter to my family plan. I created an account for her but can't figure out how to send her an invite. If I go to the Manage Family Plan page there is no option for adding anyone. See below. Am I missing something? ThanksM...

Screen Shot 2020-03-22 at 12.30.54 PM.png

Casual Listener

Hey,  I'm trying to add my daughter to my family plan. I created an account for her but can't figure out how to send her an invite. If I go to the Manage Family Plan page there is no option f...

Katerina

Spotify Legend

1172 Views

3 replies

0 likes

Account
  • 1172 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify can't play this right now. If you have the file on your computer you can import it.

PlanPremiumCountryThe NetherlandsDeviceWindows 10 My Question or IssueI tried uninstalling, removing all the Spotify related files from my PC and reïnstalling it. I even restarted the PC while it was uninstalled. Same problem.It works on my browser a...

Newbie

Plan Premium Country The Netherlands Device Windows 10   My Question or Issue I tried uninstalling, removing all the Spotify related files from my PC and reïnstalling it. I even restarte...

Elena

Moderator

526 Views

1 replies

0 likes

Premium
  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution Will I lose all my playlists if i Upgrade to Premium

Im very afraid to upgrade to premium cuz i dont wanna lose the 14 playlists i have. i have spotify on my gallaxy s3 but its only radio cuz its free spotify but my playlists show up i just cant listen to them. if i upgrade on my home comp. will it als...

Regular

Im very afraid to upgrade to premium cuz i dont wanna lose the 14 playlists i have. i have spotify on my gallaxy s3 but its only radio cuz its free spotify but my playlists show up i just cant listen...

Elena

Moderator

8297 Views

5 replies

0 likes

  • 8297 Views
  • 5 replies
  • 0 likes

Suddenly lost connection

PlanFreeCountryLatviaDevice(PC)Operating System(Windows 10) My Question or IssueSo, just about 10 minutes ago, music suddenly stopped playing, and I couldn't play anything. Since nothing worked, I went to reinstall my launcher, but after reinstalling...

Casual Listener

Plan Free Country Latvia Device (PC) Operating System (Windows 10)   My Question or Issue So, just about 10 minutes ago, music suddenly stopped playing, and I couldn't play anything. S...

DanielTham

Composer

547 Views

1 replies

0 likes

Account
Login
  • 547 Views
  • 1 replies
  • 0 likes

I WANT TO DELETE MY ACCOUNT

Hey everyone. I want to delete my account but the e-mail written before is an old e-mail. What i mean is, I already deleted that e-mail years ago and it is inaccessible now. But spotify don't let me to change my e-mail. When I try to delete my accoun...

Visitor

Hey everyone. I want to delete my account but the e-mail written before is an old e-mail. What i mean is, I already deleted that e-mail years ago and it is inaccessible now. But spotify don't let me ...

DanielTham

Composer

668 Views

1 replies

0 likes

Account
Free
Premium
Security
Subscription
Unlimited
  • 668 Views
  • 1 replies
  • 0 likes

[All Platforms][Playlists] Playlists keep restarting from begin

If you play the playlist where all your liked songs are, from a-z and you play a song with a title that starts with the letter g. Mention that your playlist is sorted on “title”. It will play a few songs where the title starts with a g from a-z. Ive ...

Music Fan

If you play the playlist where all your liked songs are, from a-z and you play a song with a title that starts with the letter g. Mention that your playlist is sorted on “title”. It will play a few s...

Andidebest

Visitor

1206 Views

1 replies

3 likes

All Platforms
Playlists
  • 1206 Views
  • 1 replies
  • 3 likes