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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157219 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157219 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10639 Views
  • 3 replies
  • 10 likes
  • Security
  • 10639 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507542 Views
  • 985 replies
  • 112 likes
  • Account
  • 507542 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124539 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124539 Views
  • 74 replies
  • 12 likes

Superuser Contribution Facebook login button does not work!! - Arch Linux

Im tryng to log in with Facebook button in the desktop application but when i click it nothing happens, is like the button had nothing programed, it just ignores the click. I can log in on the web, but not on the desktop app. I can't create a passwor...

  • Newbie
  • Im tryng to log in with Facebook button in the desktop application but when i click it nothing happens, is like the button had nothing programed, it just ignores the click.   I can log in on t...
  • Ivan
  • Spotify Legend
  • 909 Views
  • 1 replies
  • 1 likes
  • Login
  • 909 Views
  • 1 replies
  • 1 likes

How do I report someone for botting ?

So there is this guy in my city who is botting his views, followers, listeners and youtube views and comments and i wanna report him. Not because he is botting but because he claims that everything is real and stuff. I even have chat proof where says...

  • Casual Listener
  • So there is this guy in my city who is botting his views, followers, listeners and youtube views and comments and i wanna report him. Not because he is botting but because  he claims that everyt...
  • OneByBoo
  • Roadie
  • 3269 Views
  • 1 replies
  • 0 likes
  • Other
  • 3269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Allow me to change the email address or close my account, please!

Allow me to change the email address or close my account, please!PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Allow me to change the email address or close my account, please! Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android...
  • Xenia
  • Moderator
  • 517 Views
  • 3 replies
  • 1 likes
  • Account
    Login
    Subscription
  • 517 Views
  • 3 replies
  • 1 likes

targeta credito cancelada

Hola, mi targeta de credito donde pagaba el premium la he cancelado por robo. ¿Puedo recuperar mi cuenta de spotyfy premium con mis playlists? o tengo que volver a darme de alta? PlanPremiumCountrySpainDevice(iPhone X My Question or Issue

  • Visitor
  • Hola,   mi targeta de credito donde pagaba el premium la he cancelado por robo. ¿Puedo recuperar mi cuenta de spotyfy premium con mis playlists? o tengo que volver a darme de alta?   &n...
  • OneByBoo
  • Roadie
  • 348 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 348 Views
  • 1 replies
  • 0 likes

Account Deactivated Without My Knowledg

PlanFree CountryUnited States DeviceSamsung PhoneOperating SystemAndroid My Question or IssueA few days ago I cleaned out my spotify app and was thus signed out of my account. I then updated to the latest version but had difficulties signing it. Atte...

  • Visitor
  •   Plan Free   Country United States   Device Samsung Phone Operating System Android   My Question or Issue A few days ago I cleaned out my spotify app and was thus si...
  • OneByBoo
  • Roadie
  • 610 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 610 Views
  • 1 replies
  • 0 likes

Account hacked

Hello, im a premium spotify user and someone recently changed my password and email therefor i cant have access to my account so please if there's a way i can get it back let me know this is urgent i dont feel comfortable with someone in my account t...

  • Visitor
  • Hello, im a premium spotify user and someone recently changed my password and email therefor i cant have access to my account so please if there's a way i can get it back let me know this is urgent i...
  • OneByBoo
  • Roadie
  • 405 Views
  • 1 replies
  • 0 likes
  • Account
  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution From Premium to Family Premium

PlanPremium CountryDenmark DeviceiPhone 8Operating System(iOS 10.) My Question or Issue I've had Premium for a long time and now I want to change to Family Premium, which my sister invited me to The Family Premium plan starts at 10th of April but i c...

  • Newbie
  • Plan Premium   Country Denmark   Device iPhone 8 Operating System (iOS 10.)   My Question or Issue   I've had Premium for a long time and now I want to change to ...
  • Xenia
  • Moderator
  • 422 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 422 Views
  • 1 replies
  • 0 likes

Solved!! Can't login

PlanPremium DuoCountryPolandDevice(PC)Operating System(Windows 7)Device username11161767214My Question or IssueSo, first of all i can't login on spotify desktop app on my pc, im clicking login with facebook and it's doing nothing, already tried reins...

  • Casual Listener
  •   Plan Premium Duo Country Poland Device (PC) Operating System (Windows 7) Device username 11161767214 My Question or Issue So, first of all i can't login on spotify desktop app on m...
  • Gracus
  • Casual Listener
  • 1001 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 1001 Views
  • 5 replies
  • 0 likes

Another account listening?

My Question or IssueMy problem is stemming from another account that listens off and on for short amount of times of random top playlists. As seen in the screenshot attached it is not a named device and it will listen immediately after I change a pas...

  • Newbie
  • My Question or Issue My problem is stemming from another account that listens off and on for short amount of times of random top playlists.   As seen in the screenshot attached it is not a na...
  • MilaVanilla
  • Casual Listener
  • 856 Views
  • 2 replies
  • 1 likes
  • Account
  • 856 Views
  • 2 replies
  • 1 likes

Solved!! Can't Login

PlanFreeDevicePCOperating SystemWindows 10My Question or IssueI currently use Spotify on a web browser, and whenever I try to use Spotify now, it logs me out of my account. When i sign in, there's a piece of red text saying "oops, something went wron...

  • Casual Listener
  • Plan Free Device PC Operating System Windows 10 My Question or Issue I currently use Spotify on a web browser, and whenever I try to use Spotify now, it logs me out of my account. When i sign ...
  • OneByBoo
  • Roadie
  • 3097 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 3097 Views
  • 5 replies
  • 0 likes

Superuser Contribution meenemen planlisten naar nieuw account

Beste, Ik wil een nieuw account aanmaken maar op mijn oude account staan een paar muziek lijsten die veel waarde hebben voor mij. Is het mogelijk deze over te zetten? Mvg, Gregory

  • Visitor
  •   Beste,  Ik wil een nieuw account aanmaken maar op mijn oude account staan een paar muziek lijsten die veel waarde hebben voor mij. Is het mogelijk deze over te zetten?    Mv...
  • Xenia
  • Moderator
  • 691 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 691 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently Played not updating.

My recently played list hasn't updated for the last couple months. It is the same for all devices that I use including Android, iOS, Windows and Web. I've changed my password and forced sign out of all devices. Uninstalled on all devices and reinstal...

  • Visitor
  • My recently played list hasn't updated for the last couple months.  It is the same for all devices that I use including Android, iOS, Windows and Web.  I've changed my password and forced s...
  • Mario
  • Spotify Legend
  • 400 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 400 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can log in with Facebook authentication but not using username and password

PlanPremiumCountryUSDeviceiPhone, PCOperating SystemiOS 13.4, Windows 10 My Question or IssueI am only able to log in to Spotify desktop app, website, or iOS app using Facebook authentication, not using the username/email and password. I have reset m...

  • Visitor
  • Plan Premium Country US Device iPhone, PC Operating System iOS 13.4, Windows 10   My Question or Issue I am only able to log in to Spotify desktop app, website, or iOS app using Facebo...
  • Mario
  • Spotify Legend
  • 409 Views
  • 1 replies
  • 0 likes
  • Account
  • 409 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Notificación de nuevo inicio de sesión

PlanPremiumCountrySV My Question or IssueHola. Quisiera saber el por qué no estoy recibiendo ningún tipo de correo con notificación cada vez que inició sesión en cualquier dispositivo nuevo. Esta opción no está disponible para todos los países? Anter...

  • Visitor
  •   Plan Premium Country SV   My Question or Issue Hola. Quisiera saber el por qué no estoy recibiendo ningún tipo de correo con notificación cada vez que inició sesión en cualquier di...
  • Xenia
  • Moderator
  • 1964 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Security
  • 1964 Views
  • 1 replies
  • 0 likes

Superuser Contribution Question for the IT department

Plandoesnt matterCountry Devicedoesn't matterOperating Systemdoesn't matter My Question or Issue I want to start by saying I'm VERY familiar with cyber security and how everything works. I have a degree in the field and have been around the work for ...

  • Visitor
  • Plan doesnt matter Country   Device doesn't matter Operating System doesn't matter   My Question or Issue     I want to start by saying I'm VERY familiar with cyber se...
  • Elena
  • Moderator
  • 803 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 803 Views
  • 1 replies
  • 0 likes

Re: Spotify va in pausa da solo

Ciao sono nuovo e non so come avvisare tutti ma se non erro il problema mi è uscito da quando ho messo la funzione "scarica con dati" sembra non presentarsi più da appena l'ho disattivata. Provate

  • Visitor
  • Ciao sono nuovo e non so come avvisare tutti ma se non erro il problema mi è uscito da quando ho messo la funzione "scarica con dati" sembra non presentarsi più da appena l'ho disattivata. Provate
  • 1143 Views
  • 0 replies
  • 0 likes
  • 1143 Views
  • 0 replies
  • 0 likes

Superuser Contribution Please unbreak my Discovery Weekly

PlanPremiumCountryUSADeviceiPhone 10, LaptopOperating SystemiOS 10, Windows 10 My Question or IssueI absolutely love(d) discovery weekly and would look forward to finding great new music every Monday... until recently. In the winter months my air duc...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 10, Laptop Operating System iOS 10, Windows 10   My Question or Issue I absolutely love(d) discovery weekly and would look forward to finding gre...
  • Xenia
  • Moderator
  • 384 Views
  • 1 replies
  • 0 likes
  • Premium
  • 384 Views
  • 1 replies
  • 0 likes

Solved!! Playing random songs

PlanPremiumCountryUKDeviceiPhone XR, Amazon Alexa, HP LaptopOperating SystemiOS 13, Windows 10 My IssueToday, my Spotify has consistently changed my current songs from my playlists to play songs by an artist that goes by the name 'Kantos'. I also not...

  • Visitor
  • Plan Premium Country UK Device iPhone XR, Amazon Alexa, HP Laptop Operating System iOS 13, Windows 10   My Issue Today, my Spotify has consistently changed my current songs from my pla...
  • Emilia_8
  • Community Legend
  • 14076 Views
  • 9 replies
  • 3 likes
  • Account
    Other
    Premium
  • 14076 Views
  • 9 replies
  • 3 likes

Superuser Contribution can I get a refund

my account has been billed for 12 month + but the services haven't been used. all the records of the invoices are stored safely on the profile

  • Visitor
  • my account has been billed for 12 month + but the services haven't been used.  all the records of the invoices are stored safely on the profile
  • Ivan
  • Spotify Legend
  • 313 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 313 Views
  • 1 replies
  • 0 likes