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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420833 Views
  • 965 replies
  • 108 likes
  • Account
  • 420833 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186204 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186204 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103356 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103356 Views
  • 69 replies
  • 10 likes

cuenta borrada

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHace años que estoy suscrita a Spotify y tengo una cuenta premium. Hoy he ido a abrir la apli...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hace añ...
  • osornios
  • Spotify Star
  • 1330 Views
  • 1 replies
  • 0 likes
  • Account
  • 1330 Views
  • 1 replies
  • 0 likes

Family members cannot join to Family Plan

Plan : FamilyNetherlands Device : All I've moved recently to Netherland but initially, I signed in Belgium. Recently I upgraded to a Family Plan and I set my current address. Then when my family tries to accept the invitation, they receive an error s...

  • Regular
  •   Plan : Family Netherlands   Device : All   I've moved recently to Netherland but initially, I signed in Belgium. Recently I upgraded to a Family Plan and I set my current addre...
  • jmorcate
  • Regular
  • 1162 Views
  • 8 replies
  • 0 likes
  • Account
  • 1162 Views
  • 8 replies
  • 0 likes

Account repeatedly getting hijacked.

PlanPremiumCountry USADevicePCOperating SystemWindows 10 My Question or Issue My account is repeatedly getting hijacked. I didn't think much of it before but I had weird playlists show up in the app, and sometimes there'd be phones that I don't own i...

  • Casual Listener
  • Plan Premium Country  USA Device PC Operating System Windows 10   My Question or Issue   My account is repeatedly getting hijacked. I didn't think much of it before but I ha...
  • supaarch-mt
  • Visitor
  • 2317 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 2317 Views
  • 4 replies
  • 0 likes

Reaching Spotify Support or HQ

Does anyone know further ways to contact and/or get a response from Support? I have had back and forth emails on 01/11/2019 and all correspondence has just stopped.I have tried sending online enquiry form and social media platforms but still no luck

  • Casual Listener
  • Does anyone know further ways to contact and/or get a response from Support?   I have had back and forth emails on 01/11/2019 and all correspondence has just stopped. I have tried sending onl...
  • OneByBoo
  • Roadie
  • 508 Views
  • 3 replies
  • 0 likes
  • Other
  • 508 Views
  • 3 replies
  • 0 likes

Do I have to save every song on an album individualy?

So I used to be able to just Save an album and all it's songs would appear in my library, but now when I Like an album it only appears on the Albums secction, if I want the songs to appear in my library I have the save each and everyone of them indiv...

  • Casual Listener
  •   So I used to be able to just Save an album and all it's songs would appear in my library, but now when I Like an album it only appears on the Albums secction, if I want the songs to appear in...
  • bhare
  • Regular
  • 377 Views
  • 2 replies
  • 0 likes
  • Other
  • 377 Views
  • 2 replies
  • 0 likes

New Release - Same artist name but diffrent format

I have project I want to release on Spotify with a certian name. Now I've seen there's already a release with this artistname in use. If these names are all CAPS, would they be treated as the same? For instance, "Testname" would be the same artist as...

  • Music Fan
  • I have project I want to release on Spotify with a certian name. Now I've seen there's already a release with this artistname in use. If these names are all CAPS, would they be treated as the same? ...
  • Luan
  • Spotify Star
  • 646 Views
  • 3 replies
  • 0 likes
  • Other
  • 646 Views
  • 3 replies
  • 0 likes

Podcasts episodes not showing in PC

So when I go to my podcasts session on my phone it's really organized, I can see them by episode, the ones I'm listening and the most recent ones, and by program, which is really great. However, when I'm using my PC I can only see the podcast session...

  • Casual Listener
  •   So when I go to my podcasts session on my phone it's really organized, I can see them by episode, the ones I'm listening and the most recent ones, and by program, which is really great. Howev...
  • Luan
  • Spotify Star
  • 410 Views
  • 1 replies
  • 1 likes
  • Other
  • 410 Views
  • 1 replies
  • 1 likes

Superuser Contribution Display name showing up as random numbers

My current spotify profile display name is a string of random numbers, making it incredibly difficult for friends to find my profile and playlists. I've tried connecting/logging in through facebook and while the friend activity tab is working fine, m...

  • Casual Listener
  • My current spotify profile display name is a string of random numbers, making it incredibly difficult for friends to find my profile and playlists.   I've tried connecting/logging in through f...
  • Petya
  • Community Legend
  • 624 Views
  • 3 replies
  • 0 likes
  • Account
  • 624 Views
  • 3 replies
  • 0 likes

Anyone know how to retrieve passwords for family members?

Hello!I have a username for my son but we can't find his old password, anyone know how to get a hold of it?

  • Newbie
  • Hello! I have a username for my son but we can't find his old password, anyone know how to get a hold of it?  
  • stevenjw
  • Casual Listener
  • 1152 Views
  • 2 replies
  • 0 likes
  • 1152 Views
  • 2 replies
  • 0 likes

Switch Account from Premium Family to different Premium Family

PlanPremium FamilyCountryDE My Question or IssueI'm currently using a Premium Family Account with my ex girlfriends family and want to switch to a different Premium Family with my parents without losing the profile I already have. Any chance to do so...

  • Visitor
  • Plan Premium Family Country DE     My Question or Issue I'm currently using a Premium Family Account with my ex girlfriends family and want to switch to a different Premium Family wi...
  • Luan
  • Spotify Star
  • 835 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 835 Views
  • 2 replies
  • 0 likes

Superuser Contribution Facebook e-mail address

Hi, I have a free account and my account is linked to facebook. Now, I changed my facebook e-mailadress, but my spotify still has my old facebook e-mail address. How is this possible and how can I change this? How can my spotify e-mail address also c...

  • Visitor
  • Hi,  I have a free account and my account is linked to facebook. Now, I changed my facebook e-mailadress, but my spotify still has my old facebook e-mail address. How is this possible and how c...
  • Petya
  • Community Legend
  • 405 Views
  • 4 replies
  • 0 likes
  • Account
    Free
  • 405 Views
  • 4 replies
  • 0 likes

Superuser Contribution Forgotten email linked to account / Username available

Hi, Having multiple accounts ( family ), i just realised that I have forgotten the email address associated to one of my accounts ( to change my password) and log in with my premium account. I do know my username though . Any help would be appreciate...

  • Visitor
  • Hi,   Having multiple accounts ( family ), i just realised that I have forgotten the email address associated to one of my accounts ( to change my password) and log in with my premium account....
  • Petya
  • Community Legend
  • 469 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 469 Views
  • 2 replies
  • 0 likes

Superuser Contribution Facebook account lost

For the longest time I've used Facebook to log in to Spotify but for some reason, it was linked to a special made facebook Spotify account and now I can't log in to it. The name it is under is Angel Michnwicz and the image is a wolf with scars on it.

  • Casual Listener
  • For the longest time I've used Facebook to log in to Spotify but for some reason, it was linked to a special made facebook Spotify account and now I can't log in to it. The name it is under is Angel ...
  • Petya
  • Community Legend
  • 1538 Views
  • 8 replies
  • 0 likes
  • Account
    Free
    Login
  • 1538 Views
  • 8 replies
  • 0 likes

Can't Change Email so Can't get Google Home Mini

Hello,I am attempting to claim my Google Home Mini however I am unable to do so because Google account cannot be linked to the Google Home which is a required step before claiming it. I cannot link the two because I created my Spotify account in coll...

  • Casual Listener
  • Hello, I am attempting to claim my Google Home Mini however I am unable to do so because Google account cannot be linked to the Google Home which is a required step before claiming it.  I cann...
  • user-removed
  • Not applicable
  • 1085 Views
  • 2 replies
  • 0 likes
  • Desktop
    Other
  • 1085 Views
  • 2 replies
  • 0 likes

linking facebook doesn’t change my display name

hello, i've seen many posts by people having this issue of spotify not displaying their facebook names as their display names after connecting it. however, i tried everything - unlinking from facebook (three times, with a few days, almost weeks, in b...

  • Visitor
  • hello, i've seen many posts by people having this issue of spotify not displaying their facebook names as their display names after connecting it. however, i tried everything - unlinking from faceboo...
  • user-removed
  • Not applicable
  • 559 Views
  • 6 replies
  • 1 likes
  • 559 Views
  • 6 replies
  • 1 likes

Unusual charge

Hi there, I am o a premium plan of £9.99 monthly, and am billed on the 4th of the month every month. I already paid for September however yesterday there was a payment of £15 towards Spotify? Can you please clarify what the payment is for or if it's ...

  • Casual Listener
  • Hi there,   I am o a premium plan of £9.99 monthly, and am billed on the 4th of the month every month. I already paid for September however yesterday there was a payment of £15 towards Spotify...
  • jikhol
  • Casual Listener
  • 505 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 505 Views
  • 4 replies
  • 0 likes

Won't Let Me Connect to Facebook

When I try to connect my Spotify to my new Facebook account, I get this message: Application Unavailable: The application you're trying to use is either no longer available or access is restricted. This happens when I try to log in on desktop, mobile...

  • Casual Listener
  • When I try to connect my Spotify to my new Facebook account, I get this message:   Application Unavailable: The application you're trying to use is either no longer available or access is rest...
  • notkristyn
  • Casual Listener
  • 895 Views
  • 2 replies
  • 0 likes
  • Account
  • 895 Views
  • 2 replies
  • 0 likes

Not the good name with facebook connexion

PlanPremiumCountryBelgiumDeviceIphone XROperating SystemIOSMy Question or IssueNormally when i connect with facebook my account should take my facebook name but here it didn't change and it's still my nickname so nobody of my friends knows it's me. I...

  • Visitor
  • Plan Premium Country Belgium Device Iphone XR Operating System IOS My Question or Issue Normally when i connect with facebook my account should take my facebook name but here it didn't chang...
  • DanielTham
  • Composer
  • 352 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution username has become a symbols set - why and how to fix?

PlanPremiumDeviceiPhone XSOperating SystemiOS 10 My Question or IssueWhen I first registered in spotify via facebook - I had a username as on facebook. Then the username is changed to a symbols set. More than a year has passed, but the bug has not be...

  • Visitor
  • Plan Premium Device iPhone XS Operating System iOS 10   My Question or Issue When I first registered in spotify via facebook - I had a username as on facebook. Then the username is chang...
  • Petya
  • Community Legend
  • 1040 Views
  • 2 replies
  • 0 likes
  • Account
  • 1040 Views
  • 2 replies
  • 0 likes

All Playlists and favorites disappeared after moving to another country!!!

PlanFree/PremiumCountryEgyptDevice iPhone SEOperating SystemiOS 12.4.1, Win 10.0.18362 home edition My Question or IssueI moved from UK to Egypt. I had lots of playlists and favourites I created them in UK.After 18 days of my return to Egypt, all tho...

  • Newbie
  • Plan Free/Premium Country Egypt Device  iPhone SE Operating System iOS 12.4.1, Win 10.0.18362 home edition   My Question or Issue I moved from UK to Egypt. I had lots of play...
  • user-removed
  • Not applicable
  • 609 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 609 Views
  • 2 replies
  • 0 likes