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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88219 Views

9 replies

2 likes

Account
Login
  • 88219 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

739124 Views

13 replies

4 likes

Account
  • 739124 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

755947 Views

18 replies

29 likes

  • 755947 Views
  • 18 replies
  • 29 likes

Superuser Contribution DIFFERENT ACCOUNTS

Hello, we have 3 different accounts , me and my 2 daughters. I use iphone 6 and my daughters iphone 8 and iphone 8plus. One of my daughters is studying at the university (we stay in Greece). What is the best solution for us? Family or student? Can i ...

Newbie

Hello, we have 3 different accounts , me and my 2 daughters. I use iphone 6  and my daughters iphone 8 and iphone 8plus. One of my daughters is studying at the university (we stay in Greece). Wh...

Petya

Community Legend

775 Views

2 replies

0 likes

Account
Premium
Subscription
  • 775 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Manage Offline Devices

I can no longer manage offline devices. it is no longer an option in my settings.i currently have a premium account. were there changes?

Casual Listener

I can no longer manage offline devices.  it is no longer an option in my settings. i currently have a premium account.  were there changes?

Shanel530

Visitor

66560 Views

40 replies

30 likes

  • 66560 Views
  • 40 replies
  • 30 likes

Hacked?

Help! Music is appearing on my account that I never listen to - lots of foreign language stuff. how do I delete all this stuff? And if I listen to spotify in my car, the music changes to some weird stuff I never ever listen to. PlanFree/PremiumCountr...

Visitor

Help! Music is appearing on my account that I never listen to - lots of foreign language stuff. how do I delete all this stuff? And if I listen to spotify in my car, the music changes to some weird s...

eltoch

Composer

1173 Views

3 replies

0 likes

Account
  • 1173 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Upgraded to Family Spotify

Hello, I have recently upgraded to Spotify Family and before that, I used to have playlists for the sort of music some of my family members liked to listen to before. I never actually listened to these playlists myself as I didn't like the music. Now...

Casual Listener

Hello, I have recently upgraded to Spotify Family and before that, I used to have playlists for the sort of music some of my family members liked to listen to before.   I never actually listen...

Petya

Community Legend

1416 Views

4 replies

0 likes

Account
Premium
Subscription
  • 1416 Views
  • 4 replies
  • 0 likes

Can't change profile picture

I just can't change my profile picture. Whenever I try to change it just stays same. How can I fix that? Btw. my account is mail based.

Casual Listener

I just can't change my profile picture. Whenever I try to change it just stays same. How can I fix that? Btw. my account is mail based.

eigengrau-

Casual Listener

560 Views

1 replies

0 likes

Account
  • 560 Views
  • 1 replies
  • 0 likes

Family account within a divorce

Hi, I wanted to use a family account for me and my kids but they are not living in my house because of a divorce. Is this even possible when the description is telling me, that all persons must live under the same address? regards,Ralf

Visitor

Hi,   I wanted to use a family account for me and my kids but they are not living in my house because of a divorce. Is this even possible when the description is telling me, that all persons m...

HemmyngsKylee

Casual Listener

961 Views

3 replies

0 likes

Account
  • 961 Views
  • 3 replies
  • 0 likes

Constant Connection to unknown devices

Hello, I have spotify premium which I have used for years without issue and now suddenly my account keeps connecting to an unknown "living room speaker" when I am trying to use spotify. I have done a ton of trouble shooting and following all of spoti...

Visitor

  Hello,   I have spotify premium which I have used for years without issue and now suddenly my account keeps connecting to an unknown "living room speaker" when I am trying to use spoti...

Emilia_8

Community Legend

1522 Views

1 replies

0 likes

Account
Premium
  • 1522 Views
  • 1 replies
  • 0 likes

Nonpayment for premium

Hi all, My question is how long do I have before my premium is taken away due to nonpayment, it was due yesterday and I can't pay until Friday? Also if it is taken away when I make a payment will all my playlist come back? I've made some bomb a** pla...

Newbie

Hi all,   My question is how long do I have before my premium is taken away due to nonpayment, it was due yesterday and I can't pay until Friday? Also if it is taken away when I make a payment...

Billy-J

Spotify Star

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing the plan of subscription

PlanPremiumCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueI just bought a spotify premium plan, but I mistakenly bought the wrong plan (normal instead of family), can it be somehow undone and change the plan?

Regular

  Plan Premium Country Poland Device PC Operating System Windows 10   My Question or Issue I just bought a spotify premium plan, but I mistakenly bought the wrong plan (normal in...

Petya

Community Legend

1148 Views

5 replies

0 likes

Subscription
  • 1148 Views
  • 5 replies
  • 0 likes

Superuser Contribution Please let us block followers

It's unsettling to listen to music knowing someone we've cut ties with is stalking us. We've been asking for this for years. Please please please please let us block or at least remove followers.

Visitor

It's unsettling to listen to music knowing someone we've cut ties with is stalking us. We've been asking for this for years. Please please please please let us block or at least remove followers.

kaapponsah

Casual Listener

2471 Views

7 replies

17 likes

Account
Other
  • 2471 Views
  • 7 replies
  • 17 likes

Problems with connection to car Bluetooth system

Plan PremiumCountry Ireland Device Operating System Android 9 My Question or IssueI am having recurring problems with my Spotify playing through my car Bluetooth system. It works for a few weeks then stops, and has not worked now for almost a month. ...

Casual Listener

Plan  Premium Country Ireland   Device   Operating System  Android 9   My Question or Issue I am having recurring problems with my Spotify playing through my car Bl...

CaitrionaNic

Casual Listener

943 Views

2 replies

0 likes

Account
  • 943 Views
  • 2 replies
  • 0 likes

Profile picture isn't staying

Whenever I upload a profile picture, it disappears as soon as I exit the application. Is there anyway to fix this?

Casual Listener

Whenever I upload a profile picture, it disappears as soon as I exit the application. Is there anyway to fix this?

OneByBoo

Roadie

404 Views

1 replies

0 likes

Account
  • 404 Views
  • 1 replies
  • 0 likes

Not letting me upgrade to family plan

I have a premium plan and wanted to upgrade to family but when I go into my accounts this is the message I get :"It looks like you’re not eligible for that offer, but we found more for you" Any suggestions on what I can do? Thank you.

Regular

I have a premium plan and wanted to upgrade to family but when I go into my accounts this is the message I get : "It looks like you’re not eligible for that offer, but we found more for you"  ...

Jane_Solovyov

Regular

614 Views

4 replies

0 likes

Account
  • 614 Views
  • 4 replies
  • 0 likes

Superuser Contribution Single account, multiple session

Hi,Will Spotify ever make it possible to have 1 account and being able to play different songs?The only option now is to use "Spotify Connect" that restart the song where you left off last time you played.Now as we are getting more and more IOT devic...

Visitor

Hi, Will Spotify ever make it possible to have 1 account and being able to play different songs? The only option now is to use "Spotify Connect"  that restart the song where you left off last ...

Elena

Moderator

4444 Views

3 replies

2 likes

Account
Other
Security
Subscription
  • 4444 Views
  • 3 replies
  • 2 likes

Superuser Contribution Hacked or comedy is using my account

PlanFree/PremiumCountryNorwayDevice(iPhone XS, Mcbook)Operating System(iOS ) My Question or IssueHei,Somebody is using my account or my account has been hacked. When I open the Spotify (any time) there is a warning that Spotify is playing on Web play...

Visitor

  Plan Free/Premium Country Norway Device (iPhone XS, Mcbook) Operating System (iOS )   My Question or Issue Hei, Somebody is using my account or my account has been hacked. Whe...

Mario

Spotify Legend

642 Views

2 replies

0 likes

Account
Security
  • 642 Views
  • 2 replies
  • 0 likes

Finding my other account

PlanFree/PremiumCountry Deviceaccounts(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have set up a family account which everyone is now enjoying (not this account) - ex...

Visitor

Plan Free/Premium Country   Deviceaccounts (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...

Emilia_8

Community Legend

351 Views

1 replies

0 likes

Account
  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify logs me out every time I close my laptop

PlanFreeCountryU.S.DeviceAcer C771 ChromebookOperating SystemChrome OS My Question or IssueIt's about as simple as the subject says, I've had no breaches on my account, and I've actually seen this happening to other people as well.

Regular

Plan Free Country U.S. Device Acer C771 Chromebook Operating System Chrome OS   My Question or Issue It's about as simple as the subject says, I've had no breaches on my account, and I...

Alex

Spotify Legend

4248 Views

5 replies

2 likes

Account
  • 4248 Views
  • 5 replies
  • 2 likes

Não consigo acessar minha conta

Olá, tenho spotify premium porém não consigo acessar minha conta, pelo que parece o email que era vinculado a minha conta não está mais, criei outra conta nesse email e agora não consigo mais recuperar a senha. Agora só está logado pelo aplicativo do...

Visitor

Olá, tenho spotify premium porém não  consigo acessar minha conta, pelo que parece o email que era vinculado a minha conta não está mais, criei outra conta nesse email e agora não consigo mais r...

Billy-J

Spotify Star

1795 Views

1 replies

0 likes

Account
Login
Premium
  • 1795 Views
  • 1 replies
  • 0 likes

Solved!! his account will connect?

Hello. I want to buy Duo Plan. My partner have a free account of spotify with his fav music. And Im worried about he may lose all of his music and statistic when I buy for us new accounts. Will he lose it or it will connect? I never used spotify, so ...

Casual Listener

Hello. I want to buy Duo Plan. My partner have a free account of spotify with his fav music. And Im worried about he may lose all of his music and statistic when I buy for us new accounts. Will he lo...

Emilia_8

Community Legend

750 Views

3 replies

0 likes

Account
Free
Premium
  • 750 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account plan not changing

I keep getting charged the family plan but i signed up for the student plan. I have tried to changing and it says it is vlid and then it just never updates the payment. This is getting very annoying. I am a college student, and I am verified until se...

Casual Listener

I keep getting charged the family plan but i signed up for the student plan. I have tried to changing and it says it is vlid and then it just never updates the payment. This is getting very annoying....

Katerina

Spotify Legend

1876 Views

3 replies

0 likes

Subscription
  • 1876 Views
  • 3 replies
  • 0 likes