Trying to invite family members but keep getting message you can't join your own plan

[LoopyLou69]

Hi

I've got a spotify premium account which I can add 6 family members to. I'm trying to add my family members. Each time I send any of them an invitation link (to THEIR email address not mine), when they click on the link, it says 'You cannot join your own plan!' You'e already subscribed to Premium family. Now send the link to the person you want to add to the plan. They can log in with their existing spotify account, or set up a new one. 

I'm in the UK and we have tried doing their logon on a Windows 10 PC with Google Chrome, an Android tablet and an Android phone. 

[Maxim]

Hey @LoopyLou69 ,

Thanks for reaching out.

I'd recommend making sure that the family members are logged into their own account, instead of yours. They should then be able to accept the invites.

Let me know how it goes.

[felixi07]

I've got a spotify Family premium account which I can add 6 family members to. I'm trying to add my family members. Each time I send any of them an invitation link (to THEIR email address not mine), when they click on the link, it says 'You cannot join your own plan!' You'e already subscribed to Premium family. Now send the link to the person you want to add to the plan. They have free Spotify accounts at the moment.. I’ve made sure I’m logged out of my Spotify account and even tried setting them up with a log in on the iPad but that still gives me the same message.

[Xenia]

Hey there @felixi07,

Glad to have you on the Community! No worries, we're here to help 🙂

The error message you received indicates that the device your family members were trying to use to accept the invitation you sent them, has your Spotify account credentials on it.

We'd suggest you start with creating a new invite link by logging in to your Family page and send it to the person you wish to add to your plan again.

Once you've done that head to spotify.com first and click on Profile in the top right corner, and there click LOG OUT. After that, your family members can open the new invite link and log in again using the credentials for their own Spotify account (i.e., their email address and password).

For full info on Premium Family you can visit this support page.

Hope this helps. Give us a shout if you have any other questions.