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My account has reset to free

Solved!

My account has reset to free

Hi,

 

My organicpanda account is showing as if it's a free account despite the fact it's been premium pretty much since Spotify launched in the UK (is Spotify dumping me!?). I've tried logging out/logging in and uninstalling/installing in the Windows client but it doesn't help. Luckily my iPhone version is still working properly. When I registered there was no Facebook integration so I'm not sure if that's causing the problem.

 

Any help would be greatly appreciated,

Thanks,

Steve

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Marked as solution


@SteveBrammer wrote:

Looks like all this Facebook shenanigans is still happening. Your collegue Richard said that some changes had been deployed to stop this kind of thing happening (or were those changes only to help people trying to cancel?)...

https://community.spotify.com/t5/Accounts-Subscriptions-and-Music/LET-ME-CANCEL-MY-EFFING-SUBSCRIPTI...


The password bug when cancelling has been fixed. This is a separate issue.

 

lindalutta - I've tried disconnecting you from FB. Can you log in and try reconnecting now?

 

OrganicPanda - We've deleted your duplicate account now, so you shouldn't be able to log into it further. Are you still seeing that string of numbers?

 

 

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

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Marked as solution

Hi! 

I have the same problem as many of the others posting here. I'm reset to spotify free apparently due to failed payment, so I can't use spotify on my phone. I've reset my payment options but the same problem re-appears over and over again. I have sufficent funds so can't see why this keeps happening. 

 

Would really appreciate the help!

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Yep, just reply directly to that message. Our payments team can then provide more details about your account via email. 

View solution in original post

33 Replies

Hey Steve!

Welcome to the Community.

Just taken a look at your account, and it seems that a duplicate account may have been created. I've now deleted this. You should be able to log in using "organicpanda" as your username, rather than an email address.

Hope this helps!
Airhorn Enthusiast

Looks like all this Facebook shenanigans is still happening. Your collegue Richard said that some changes had been deployed to stop this kind of thing happening (or were those changes only to help people trying to cancel?)...

https://community.spotify.com/t5/Accounts-Subscriptions-and-Music/LET-ME-CANCEL-MY-EFFING-SUBSCRIPTI...

 

Either way it appears that it's still way too easy for people to create a new account without knowing they're doing it.

Hi

 

I have the same problem as you Steve. Didn't notice at first but suddenly commercials were on and I pay for premium!

 And there is something else wrong, its a red frame at the top that says "failed to enable to spotify social". What does that mean?

 

 

please help

 

Lina

Hi David,

 

Thank you for such a quick response! The first time I tried to log in with just 'organicpanda' and my password and it gave me a yellow bar at the top showing a 404 error. The link from that error told me to restart and log in again, which I did, and now my username has been replaced by 1133797216 and I've got a red bar telling me my username or password is incorrect which I do not beleive to be true.

 

I guess I've made a duplicate account somehow and now messed everything up! Haha. Any ideas what to do now?

 

Cheers,

Steve

Marked as solution


@SteveBrammer wrote:

Looks like all this Facebook shenanigans is still happening. Your collegue Richard said that some changes had been deployed to stop this kind of thing happening (or were those changes only to help people trying to cancel?)...

https://community.spotify.com/t5/Accounts-Subscriptions-and-Music/LET-ME-CANCEL-MY-EFFING-SUBSCRIPTI...


The password bug when cancelling has been fixed. This is a separate issue.

 

lindalutta - I've tried disconnecting you from FB. Can you log in and try reconnecting now?

 

OrganicPanda - We've deleted your duplicate account now, so you shouldn't be able to log into it further. Are you still seeing that string of numbers?

 

 

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Hi Richard,

 

After resetting my password (to the same password) I can now log in to my premium account correctly. I've had to re-register for these forums as OrganicPanda2 haha but no worries though.

 

Thank you for your help!

Steve


@OrganicPanda wrote:

Hi Richard,

 

After resetting my password (to the same password) I can now log in to my premium account correctly. I've had to re-register for these forums as OrganicPanda2 haha but no worries though.

 

Thank you for your help!

Steve


Good to hear. I've also changed some settings around so you're OrganicPanda again.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Hi!

 

I have the same problem with my Premium account. Suddenly I was listening to commercials even though I pay for Premium.

What to do?

 

Jennie

Hey jenfas2, welcome to the Community.

 

It looks like your payment didn't go through this month. Sorry about that.

 

I've now removed your payment details - try resubscribing now and see how you get on.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Dear support,

 

I also have the same problem. But I have an account via Facebook, and from today it prompted me with the "I am new to facebook option" or the option to log in as another member. I have been a premium member for a couple of months now and my payments has been transferred from my account. 

It also removed all of my playlists. 

Since I'm quite hesitant to post my email here, to check my account, i wondered if there is some sort of direct support-email I can contact, instead of this forum. 

Hello for some reason Spotify never debited my account in June so now I am basic. How can this be solved?

javandavidhoo - it looks like you've ended up with a duplicate account.. See my instructions here to get it sorted.

 

And you can always get in touch with us directly via our contact form

 

helenavik - it seems there was some trouble taking the payment this month, so your account has reverted back to free. Sorry about that.

 

Could you try restarting the subscription over at http://www.spotify.com/account/subscription/ and see if that works?

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Hello!

Thanks for your answer but I still can´t log in to my account. What do you mean with removed and resubscribe? Do you mean that I need to create a new account? I don´t want a new account.

Regards Jennie

 


@jenfas2 wrote:

Hello!

Thanks for your answer but I still can´t log in to my account. What do you mean with removed and resubscribe? Do you mean that I need to create a new account? I don´t want a new account.

Regards Jennie

 


I thought the original issue was with your account being back on free. Are you now unable to login too? And what have you tried so far?

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

I have tried to log in with my user name and password. When I want to listen to music at Spotify a "sign" appears and says " Streaming is only available to Premium subscribers...." and so on...

Its strange since I have had Premium for a long time.

Can you help me in some way?

Well as we said, the payment didn't go through this month so you're back on a free account. To get back on Premium just go over to your subscription page and restart the payments.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

But why have this situation occured? The payment is drawn automatically from my bank account?

And what happens with all my playlist or is it the same accout still+

I am sorry if my questions is stupid but I would like to understand Smiley Embarassed


@jenfas2 wrote:

But why have this situation occured? The payment is drawn automatically from my bank account?

And what happens with all my playlist or is it the same accout still+

I am sorry if my questions is stupid but I would like to understand Smiley Embarassed


It just looks like the payment didn't go through this month. I can't see why. Here are some things that might affect it - I don't have much more information than that.

 

The account is just as it usually is - the playlists are still there. Though you won't be able to play them offline until you're back on Premium.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Ok. Thanks for your help, I will give it a try 🙂

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